reputation and storytelling

Post on 16-Nov-2014

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DESCRIPTION

A workshop on the importance of managing your company's reputation and how to use organizational storytelling to manage it. Stories and emotional cues are critical if you want to change how people perceive you and your company.

TRANSCRIPT

REPUTACIÓN &

Storytelling

Scream / Christian Wærsten ©

Alex Barrera abarrera@press42.com

HELLO MY NAME IS...

HELLO MY NAME IS...

¿Qué es la reputación?

the Gent /Jazz Tonna ©

Fuente: http://www.millwardbrown.com/mb-global/brand-strategy/brand-equity/brandz/top-global-brands

REPUTACIÓN

R =

REPUTACIÓN

Creencias stakeholders

R =

REPUTACIÓN

Creencias stakeholders

Sentimiento stakeholders

R = +

Angry tiger / Petr Nutil ©

IMAGEN

Baby Bengal / ºFardo Dopstra ©

PERCEPCIÓN

A sunday Morning Gossip / mario pignotti ©

Transmisión (meta-creencia)

Metro Man / Morten Håvik ©

EL MUNDO HA CAMBIADO

Antiquity and modernity / Luca Foscili ©

Laptops / Jemuel Balangcod ©

iPad Monk / Jonathan H. Lee ©

High speed / Irene Tartaglia Polcini ©

¿Cual es el acelerador?

the Gent /Jazz Tonna ©

Mas conectados que nunca

the Gent /Jazz Tonna ©

1 EXABYTE = 1B de Gigabytes

1 EXABYTE = 1B de Gigabytes

60 EXABYTE/mes 2014

6.000.000 Libreria del congreso

Library of Congress /Randy ScherkenbachSeguir ©

Independent mass media / Daniil Ososkov ©

Mobile EVERYWHERE

Koreans can't live wihtout their smartphones / Sung-Bin Hong ©

The new pacifier / Joan Vega ©

the Gent /Jazz Tonna ©

Power to the people / Lee Wood ©

Nunca antes tanta

exposición y difusión

Spark / Julian Donatelli ©

¿Qué pasa cuando estalla?

Love Parade / Bart Ebisch ©

Blood is Shed / Daniele Draganti ©

Internamente…

Angry tiger / Petr Nutil ©

IMAGEN

Portrait / J.J. Taylor ©

BULLSHIT

Portrait / J.J. Taylor ©

Don’t tell me, show me

the Gent /Jazz Tonna ©Fuente: http://cartodb.com/gallery/beyonce-twitter/

Lanzamiento del último album de Beyoncé (24h)

the Gent /Jazz Tonna ©

Lagrangian Mechanics / Davide Rindori ©

LADO RACIONAL

I don't do “Selfies" / John Poltrack ©

Lado emocional

What the…? / KnikmanAV - Hans Knikman ©

Entonces ¿qué hacemos?

Meet Vader Jr. / Sergio Carranza ©

Use the FoRCE

STORYTELLING

Lake Living / Joseph T. Meirose IV ©

Religiones

A sunday Morning Gossip / mario pignotti ©

Sociedades

Just a break… / Oscar Cardoso ©

Trabajo

¿por qué funciona tan bien?

EMOCIONALMENTE Neuronas espejo & empatía

COMPARTICIÓN Fácil recuerdo Replica memoria causal

WALL - E / Aleksander Ramsland ©

“The audience actually wants to work for their meal”

Andrew Stanton - Pixar

¿Qué es una historia?

Robert McKee

Una historia es una experiencia humana universal, envuelta en una expresión cultural

Protagonista#1

Fatherhood / Alex Greenshpun ©

Sed humanos

Fatherhood / Alex Greenshpun ©

Sed humildes

Deseo#2

ARCO NARRATIVO

Expectativa

Resultado

GAP

ARCO NARRATIVO

Expectativa

ARCO NARRATIVO

Expectativa

Resultado

GAP antagonistas

Objecto del deseo

CONFLICTo!

Emociones#3

Grandma / Thomas Weber ©

Emociones polarizadas

Modern building night view / 24NOVEMBERS ©

Organizational Storytelling

“Old typewriter I. / Karol Srnec ©

El uso de las técnicas narrativas como herramienta de negocio más allá del branding y el marketing.

Brainstorming notes / Evgeny Tchebotarev ©

Gestión del cambio

Late night work / Josh Fassbind ©

Recursos humanos

SHARE - A - COKE Sharing is caring/ Wong KaiBin ©

Estrategia interna

Cultura corporativa

La voz de la empresa

Motivación

the Gent /Jazz Tonna ©

Motivación

Fuente: http://www.huffingtonpost.com/2014/07/01/mom-breastfeeding-at-starbucks_n_5547576.html

Atención al cliente

Miner / Nick Mahar ©

Story Mining

Untitled / Tiago Pereira ©

CONCLUSIONES

I don't do “Selfies" / John Poltrack ©

Lado emocional

Lagrangian Mechanics / Davide Rindori ©

LADO RACIONAL

Portrait / J.J. Taylor ©

BULLSHIT

WALL - E / Aleksander Ramsland ©

“The audience actually wants to work for their meal”

Andrew Stanton - Pixar

DONT TELL ME, SHOW ME

Meet Vader Jr. / Sergio Carranza ©

Use the FoRCE

STORYTELLING

Fuente: http://www.huffingtonpost.com/2014/07/01/mom-breastfeeding-at-starbucks_n_5547576.html

Son humanas

Fuente: http://www.huffingtonpost.com/2014/07/01/mom-breastfeeding-at-starbucks_n_5547576.html

Se recuerdan

Fuente: http://www.huffingtonpost.com/2014/07/01/mom-breastfeeding-at-starbucks_n_5547576.html

Se comparten

MUCHAS GRACIAS!

Alex Barrera (@abarrera) abarrera@press42.comhttp://www.slideshare.net/press42

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