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www.ascom.usAscom Vertical Market Presentation v3© 2010 Ascom (US) Inc.Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Quicker Response with Ascom Wireless Solutions
2Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Company Highlights
● Number one market share leader supporting VoWiFi &
DECT technologies
● On-site wireless products supporting eighteen languages
● Established expertise in workflow combining voice with
interactive messaging
● 75,000+ communication systems installed worldwide
● Extensive R&D development dedicated to on-site wireless
communications
● North American headquarters located in Research Triangle
Park, North Carolina
Global leader in mobile voice & interactive messaging
3Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Most Complete Product Portfolio
FreeNET VoWiFiLeverage your existing 802.11a/b/g/n WLAN infrastructure for voice & messaging
Freeset IP-DECT SystemDedicated 1.9 GHz wireless network for interference-free communication
UNITE Messaging SuiteLeverage your current systems investments & improve workflow
4Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc..
Ascom Elevates Customer Value
2-way Integrated Msgs.
Solution Value-Add
So
luti
on
In
teg
rati
on
Critical Alerts & Alarms
Mobile Voice
Mobile Messaging
Only on-site wireless company that can elevate you from Mobile
Voice to Workflow Improvement
2-way Integrated Msgs.
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
ENABLING QUICKER RESPONSE
FOR HEALTHCARE »
6Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Maximize Existing Systems - Healthcare
Getting the most from integration with your current systems
Nurse Call Systems
Laboratory Systems
Patient Monitoring
Patient Facing Services
Improve Response Time
Room Turnover
Blood Draws
Patient Transport
Operational ActivitiesLeverage Productivity
Fire Alarm System
Security System
Building Mgmt System
Hospital EnvironmentMaintain Safe Environment
7Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Unleash the Power of Wireless Connectivity - Healthcare
Increase patient
interaction &
responsiveness
Respond quickly
to safety
concerns
Improve
response to
critical alerts Reduce patient
waiting time
8Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Interoperability Partners - Healthcare
Healthcare Info
Systems
Nurse Call
Systems
Other Healthcare
Systems/Devices
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
ENABLING QUICKER RESPONSE FOR HOSPITALITY
»
10Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Maximize Existing Systems - Hospitality
HotelEnvironmentKeep guests safe
Fire Alarm
Security
Building Mgmt
Emergency Alerts
Operational Activities
Leverage productivity
Room Cleaning
Night Phones
Door Bells
Property Mgmt
Customer Facing Services
Improve response time
Room Service
Concierge
Porters
Maintenance
Getting the most from integration with your current systems
11Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Unleash the Power of Wireless Connectivity - Hospitality
Increase
interaction
& responsiveness
Quick response to
safety concerns
Improve
customer
experience Reduce customer
waiting time
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
ENABLING QUICKER RESPONSE FOR
INDUSTRY »
13
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Maximize Existing Systems - Industry
Getting the most from integration with your current systems
Dispatch Resources
Enhanced QA
Forward Email
Alarm Integration
HazMat Response
BMS Alerts
Emergency Notification
MobileWorkers
Improve response time
PlantEnvironment
Keep employees safe
Utilize Production Alerts
Reduce Downtime
Shift Inventory
Operational Activities
Leverage productivity
14
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Unleash the Power of Wireless Connectivity - Industry
Respond Quickly To
Safety ConcernsReduce Production
DowntimeAuto Notification &
Call EscalationIncrease Efficiency
Of Mobile Worker
16
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Maximize Existing Systems - Retail
StoreEnvironment
Keep customers safe
Clean-up Request
Emergency Alerts
No Overhead
Paging
Retail Applications
Leverage productivity
Inventory Control
Return Approval
Restocking
Requests
Customer Facing Services
Improve response time
Call Box
Expert Assistance
Price Check
Getting the most from integration with your current systems
17
Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Unleash the Power of Wireless Connectivity - Retail
Increase
interaction
& responsiveness
Quick response to
safety concerns
Improve
customer
experience Reduce customer
waiting time
18Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Interoperability PartnersFocus on Infrastructure
WLAN Infrastructure
IP-PBX with SIP
Distr. AntennaSystems
(VoWiFi only)
19Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
FreeNET VoWiFi System Architecture - SIP
Ascom Integrated
Wireless Messaging
ServicesUNITE
Integration
Middleware
802.11 Access Points
Ascom
VoWiFi Handsets
IP-PBX
LAN
LA
NL
AN
PSTN
Existing infrastructure
SIP
20Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
FreeNET VoWiFi System Architecture - Gateway
Ascom Integrated
Wireless Messaging
ServicesUNITE
Integration
Middleware
802.11 Access Points
Ascom
VoWiFi Handsets
PBX
Ascom Analog or T1
Gateway
LAN
LA
NL
AN
PSTN
Existing infrastructure
21Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Freeset IP-DECT System Architecture - Gateway
Ascom Integrated
Wireless Messaging
Services
PSTN
UNITE Integration Middleware
Ascom IP-DECT
Base Stations
Ascom DECT
Handsets
PBX
Ascom Analog or T1
Gateway
LAN
LA
N
Existing infrastructure
22Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Freeset IP-DECT System Architecture – SIP
Ascom Integrated
Wireless Messaging
Services
PSTN
UNITE Integration Middleware
Ascom IP-DECT
Base Stations
Ascom DECT
Handsets
IP-PBX
LAN
LA
N
Existing infrastructure
SIP
23Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Freeset IP-DECT System Architecture – Dedicated Network
Ascom Integrated
Wireless Messaging
Services
BS330
Base StationsAscom
DECT
Handsets
IP-PBXUNITE
Integration Middleware
Ascom Analog or T1
Gateway
Existing infrastructure
Ascom IP-DECT
Gateway
PSTN
Dedicate
d Switch
PBX
24Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Product Comparison
Features
● Supports DECT 6.0 standard
● Utilizes dedicated Ascom base station
specifically designed for voice
● 5-year warranty on radio infrastructure
● OTA Frequency: 1920-1930 MHz
● Choice of three distinct handsets
(9d24, d62, d41)
● Large RF coverage without worry of
interference
● H.323/H.450 and SIP compliant
● TDM interface support: analog or T1
Features
● Supports IEEE standards – no
proprietary QoS or security settings
● Leverages existing WLAN
network…single infrastructure for
voice & data
● OTA Frequency: 2.4 GHz, 5.8 GHz
● i62 is the only handset in the market
to offer 802.11 a/b/g/n radio support
● Supports interoperability with major
802.11 WLAN networks
● H.323/H.450 and SIP compliant
● TDM interface support: analog or T1
IP-DECT VoWiFi
25Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Ascom’s Unique Value Proposition
COMPREHENSIVE SOLUTION PROVIDER
● Most complete on-site wireless communications portfolio
● Only wireless company that provides both handsets & messaging middleware
● Unique ability to quickly provide customized integration to any system by
controlling both ends.
PROVEN EXPERTISE IN ENTERPRISE SOLUTIONS
● Experts in workflow
● Robust handset design with large display & programmable keys
● Provides most complete feature set specifically designed to improve efficiency
COMMITMENT TO STANDARDS
● Committed to industry standards…both 802.11 & DECT 6.0
● Perform interoperability testing and leverage multi-vendor PBX integration &
VoWiFi infrastructure
● Integrate with information systems already owned by the customer.
26Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Vice President, Sales: Americas East
Allen Crockett 919-234-2525,
allen.crockett@ascomwireless.com
Great Lakes/Ontario – Paul Frolik 919-234-2486
paul.frolik@ascomwireless.com5
Mid Atlantic – Allen Crockett 919-234-2525
allen.crockett@ascomwireless.com3
Southeast – Chris Morant 919-234-2445
chris.morant@ascomwireless.com4
New England/Quebec – Paul Schwartz 919-234-2470
paul.schwartz@ascomwireless.com1
Ohio Valley – Rodney End 919-234-2448
rodney.end@ascomwireless.com2
Vice President, Sales: Americas West
Bill Foster 919-234-2447,
bill.foster@ascomwireless.com
Pacific Northwest/Alaska – Rick Newman 919-234
rick.newman@ascomwireless.com9
Rocky Mountain – Scott Faust 919-234-2483
scott.faust@ascomwireless.com8
Gulf Coast/Oil & Gas – Ken Everidge 919-234-2506
ken.everidge@ascomwireless.com7
Southwest/Hawaii – Bill Foster 919-234-2447
bill.foster@ascomwireless.com10
Midwest – Scott Lashly 919-234-2473
scott.lashly@ascomwireless.com6
Ascom Sales Regions
27Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
What can my Ascom Director of Regional Sales do for me?
Your Directors of Regional Sales are here to help you
close the deal!
Contact them for:
● Configurations/Quotes at List PriceYour Westcon Sales Rep will convert Ascom quotes
to your cost
● Sales Calls and Demonstrations
● Sales Trials
● Local Trade Show Support
● Sales Training for Your Staff
28Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
It’s Easy to Get Started With Ascom
Ascom also offers a full range of installation and support services
for resale
RF Site Surveys and Base Station Planning for IP-DECT
Installation
Technical Assistance Center (24/7 support available)
Enhanced/Extended Warranties
Software Maintenance Agreements
Ascom offers full technical certification through the Ascom
Academy – http://www.ascom.us/us-en/index-us/support-us/training-us.htm
29Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Ascom’s Partner Web Site – http://extranet.ascom.us Excellent source for sales, marketing and technical documentation
Password protected – Temporary Credentials – user name: Blind password: Side
30Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
The Ascom Advantage…
Handset
Robustness &
Feature Set Enhanced
Safety &
Security
Options
Most Complete
Solution
Portfolio
UNITE Extends
Value of
Information
Systems
Expertise in
Workflow
Improvement
31Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
THANK YOUFor your time and interest in Ascom.
33Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
9d24 Handset (DECT)Robust purpose-built handset with advanced telephony and messaging
features designed for demanding environments.
Features and Characteristics
● Enhanced Push-to-Talk (PTT)
● Priority message handling
● 3 programmable soft keys
● 10 programmable hot keys
● SIM card identity, customized
settings
● Broadcast, multicast messaging
● Shock/water resistant, dustproof
● Battery: 12 hr talk, 120 hr standby
● Lightweight: 4.94 oz
● Headsets: Overhead style, Standard
(mic on cable), Industrial (ear muff
style)
● Three variants – Medic, Messenger
& Protector
[ Freeset IP-DECT ]
34Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
d62 Portable Handset (DECT)Feature-rich handset for healthcare, retail, office and hospitality
environments that includes full telephony functionality plus messaging
and other features.
Features and Characteristics
● Large, graphic color display
● Lightweight: 4.2 oz.
● Internal phonebook – 100 entries
● Central phonebook – 1000 entries
● “Dial by name” calling
● Programmable Soft & Hot Keys
● 2.5mm headset jack
● Vibration for silent alert
● Speaker phone
● Call list for 25 numbers:
incoming/missed/outgoing
● Long battery life:
20 hours talk, 240 standby
With Bluetooth:
13 hours talk, 120 standby
Options:
● Support full UNITE Messaging
● Bluetooth
● Programmable Alarm Button
● Personal Alarms (man down
or no movement)
● Enhanced Push-to-Talk
(Available 3Q09)
[ Freeset IP-DECT ]
35Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
d41 Portable Handset (DECT)An easy-to-use handset for retail, office and hospitality
environments offering basic telephony functions.
Features and Characteristics
● Supports basic UNITE Messaging
● 16 hours talk, 180 hours standby
● Lightweight: 3.7 ounces
● Vibration for silent alert
● 2.5mm headset jack
● Speaker phone
● Convenient volume controls
● Internal phonebook: 250 personal
● Central phonebook: 500 personal
● Call list for 25 numbers: incoming/missed/outgoing
[ Freeset IP-DECT ]
36Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
d41 & d62 Handset Accessories● DESKTOP CHARGER
- Basic- Advanced (central management)
● MODULAR RACK CHARGER - Up to 6 handsets or batteries (central management)
● Accessories- Leather case- Swivel clip- Security string
● HEADSET OPTIONS- 2.5mm standard- Mic on cable- Boom mic- Bluetooth (d62 only)
i62/d62 only
i62, d62 or d41
Desktop Charger, AdvancedDesktop Charger, Basic
[ IP-DECT & VoWiFi ]
37Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Freeset IP-DECT Base Station Overview
● Dedicated VoIP wireless base station
● Utilizes Ethernet backbone for wired infrastructure (shared or dedicated)
● Easily powered from a PoE source (PoE switch or injector)
● Supports up to 8 simultaneous conversations per base station
● Internal Antennas
● RF Radius – 100 ft. to 1000 ft.
● Provides seamless handovers with over-air synchronization
● Web-based administration
● Ideal for small/medium/large businesses and remote facilities
[ Freeset IP-DECT ]
38Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
i75 Messenger Handset (VoWiFi)
● Up to 10 hours talk time (40 hrs. standby) with U-APSD active on WLAN
● Large graphical display, intuitive GUI, illuminated display and keypad
● Enhanced Push-to-Talk (PTT)
● 3 customizable soft keys and navigation button
● Vibration alert feature, hands-free and loudspeaker
● “Virtual SIM” & “Over Air” software updates
● Local and Central Phonebook
● Interactive Messaging with up to 500 characters per message
● Phone stores 20 messages
● Message displays instantly with large font & inverted text
● Three priority levels for messages with distinct tones
● Three variants – Medic, Messenger & Protector
Robust purpose-built handset with advanced telephony and messaging
features designed for demanding environments.
Features and Characteristics
[ FreeNET VoWiFi ]
39Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
i75 Accessories
● Two battery (Li-Ion) options
- Standard: Up to 10 hr talk, 40 hr standby
- Extended: Up to 16 hr talk, 60 hr standby
● Desktop Charger (2 hr chg time)
● Modular Rack Charger (2 hr chg time)
- Handsets: up to 12
- Batteries: up to 24
● USB Programming Cradle
● Belt clips
- Swivel
- Hinged
● Headsets
- Industrial: ear muff style
- Standard: microphone on cable
[ FreeNET VoWiFi ]
40Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
i62 Functionality R1● i62 Talker
– Field Trials (April 2010)
– Release Date (June 30, 2010)
– North American Launch (HIMSS, March 1, 2010)
– 802.11 a/b/g/n chipset, however only 802.11 a/b/g capability
– Cisco, Aruba AP certification
– Same HW design as the d62
– Same accessories as the d62
– Shared Phone and Portable Device Manager capability
– Improved Display (TFT)
– SIP verification towards Cisco CM
– Compatible with Ascom VoIP Gateway
[ FreeNET VoWiFi ]
41Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
i62 Functionality R2
● i62 Messenger and Protector
– Field Trials (August 2010)
– Release Date (October 1, 2010)
– 802.11n capability supported
– Trapeze, Meru AP certification
– SIP interop with remaining IP-PBX certified partners
(Avaya, etc.)
– Software License upgrades to Messenger & Protector
– Company phonebook & Central phonebook
– Interactive Messaging, Mobile Data, Mobile Alarm
[ FreeNET VoWiFi ]
42Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
T1 VoIP Gateway● High reliability appliance, contains no moving parts
● Provides a telephony interface toward a PBX
● PRI support: 5ESS, QSIG, NI-2, DMS100, T1 CAS (E&M)
● Supports all typical telephony services/features
● IP to IP call switching handled within (Gatekeeper)
● 19” rack mountable (1U), stackable
● 2 Ethernet ports with separate addressing
● 2 T1 ports per Gateway
● Up to 46 simultaneous speech channels toward PBX
● Power over Ethernet (PoE) support
● Redundancy planning
● Single management of multiple Gateways via web browser
[ IP-DECT & VoWiFi ]
43Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Analog VoIP Gateway
● Provides PBX analog port interfaces for IP-DECT & FreeNET systems
● Compact, embedded appliance with 5 built-in Ethernet ports (1 WAN, 4 LAN)
● 8 analog (FXO) ports per Gateway
● Supports activation of PBX feature codes (Transfer, Hold, etc.)
● Supports delivery of Message Waiting Indication
● Supports Presentation of Caller Line Identity (Name & Number)
● Built-in Meet Me Conferencing for Push-To-Talk
● Web-based intuitive GUI for easy administration
[ IP-DECT & VoWiFi ]
44Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Ascom Voice Appliance● Provides enhanced services for voice communication
systems:
Meet-me conference unit for Push-to-Talk* and Instant
Group Communicator
Call manager to expand Analog VoIP Gateway
systems
● Appliance hardware with Asterisk Business Edition
software
● Supports a SIP trunk interface (connectivity with Ascom
T1 VoIP GWs)
● Supports TDM interfaces (T1/E1 and Analog FXO)
● Easy to manage conference rooms with advanced
options:
Shutdown conference when originator exits call
● Maximum 50 participants in a single conference room
● 75 concurrent calls
[ IP-DECT & VoWiFi ]
*IGC and AA60 or a customer supplied conference bridge required.
45Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Integrated Wireless Messaging & Services (IMS2)● Embedded network appliance - Linux
kernel
● Web-based desktop messaging
application support
● Provides internal and supports external
phonebook
● Over-air management tool for supported
handsets
● Centralized storage of user configurations
● Central mgmt individual user/handset
parameters
- Network settings, services, alarm
functions
- Menu parameters, visibility, etc.
● Provides user’s personal profile with
supported handsets (Q3 09)
[ IP-DECT & VoWiFi ]
46Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
IMS2 - Portable Device Manager Application
● Management tool for the IP handsets
● Centralized storage of user configurations
● Provides user’s personal profile with any handset
● Easy to use software application
- PC (USB Cradle)
- Ascom network appliances (Over-Air)
● Centrally manage individual
user/handset parameters
- Network settings, services, alarm functions
- Menu parameters, visibility, etc.
● Manages IP handset software
updates
● Can manage multiple sites
[ IP-DECT & VoWiFi ]
47Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
IMS2 - Integrated Message Server Application
● Embedded network appliance - Linux kernel
● Two-way messaging and alarm interface between UNITE Messaging Suite and handsets
● The IMS/IP contains simple messaging groups for FreeNET users
● Enables smart integration with NCS, PMS, LIS, HIS, RIS, BMS, etc.
● Provides an activity log (audit trail) for ACS
● Includes Basic Alarm Manager: Entry level Event Manager
● Internal phonebook database – max 500 entries
● Allows handsets access to external central phonebook
● Open Access Protocol (OAP) – Custom Applications
[ IP-DECT & VoWiFi ]
48Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
World Class, Professional Messaging● Smart Integration with Nurse Call System, patient
monitoring, Lab, Radiology, etc…
● KEY CHARACTERISTICS
● Up to 500 characters per message, store 20
messages
● Unique tones (messages / phone call)
● Prioritized to ensure most critical message is
always first
● Colored messages for quick visual priority
identification
● Message displays instantly with Large Font
● Message displays with inverted text
● Context sensitive soft keys and associated actions
● Instant notification while on active call
[ IP-DECT & VoWiFi ]
49Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Laboratory
UN
ITE
Mes
sag
ing
Su
ite
Radiology
Order Entry
& ADT
Building
Mgmt
Security
Mgmt
Nurse Call
& Patient
Monitoring
Web
Browser
Critical Value Notification
Abnormal Call Reports
Order Requisitions
Alarms, Out of Band Alerts
Fire Alarm, Infant Abduction
VTACH, Code Blue
User-based Text Messages
SMTP Messaging
On-site Carriers
Mgmt Systems Integration framework Devices
Off-site Carriers
Events
Professional Messaging for Hospitals
[ IP-DECT & VoWiFi ]
50Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Multi-Facility Architecture
IntegratedMessage
Server
IP-PBX
LA
N
Location A
LA
N
Location B
IP-PBX
Ascom Gateway
AscomHandsets
Ascom Gateway
AscomHandsets
802.11 Access Points
Data Center
PSTN
WAN
WA
NIP-PBX
LA
N
LANAscom Commun.
Server
Portable Device Mgr
802.11 Access Points
Some Ascom components
can be centralized in the
data center
51Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Ascom Features By Handset
Handset Features d41 d62
9d24 or i75
Messenger
9d24 or i75
Protector
Built-in Vibration
Hands-free Loudspeaker
Headset Capable
Personal Phonebook
Central Phonebook
Messaging
Interactive Messaging
Mobile Alarms
Programmable Soft Keys
4-way Navigation
Bluetooth headset variant
Enhanced Push-to-Talk
Color Display
52Ascom Vertical Market Presentation v3© 2010 Ascom (US) Inc.
Wireless Options
2-Way Radios Wide Area
Pagers
Cellular
Phones
On-Site
Wireless
Handsets
Outside Calling
911 Capability
Transfer Calls (within
dedicated phone system)
Conferencing (within
dedicated phone system)
Text Messaging
Unlimited Use
SIP Integration Capability
Robust design
Secure Communication
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