psy 460 final fiesta project
Post on 12-Jul-2015
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TRANSCRIPT
Welcome to
Kalamazoo!
Home of the
infamous
Radisson Plaza
and Hotel!
Note: This intervention is completely hypothetical, though the location and problem are true.
Poor hygiene!
Hand washing, is unfortunately not occurring at
the appropriate frequency within Burdick’s
Breakfast Express (BBE). This can affect the
employees, customers, and hotel as a whole.
If we take a look at
the natural
contingencies taking
place here, we can
better understand
the server’s lack of
hygiene! Here, the
outcome is too small
(though cumulatively
significant) to
control the behavior.
Ineffective Natural
Contingency
Given level of
cleanliness
Server washes
Hands before
Taking food to
One table
Slightly greater
Level of
Cleanliness
Before Behavior After
Natural Competing
Contingency
Given Level of
Time to talk with
Co-workers
Server washes
Hands before
Taking
Significantly less
Time to talk with
Co-workers
Before Behavior After
Baseline Graph
0
2
4
6
8
10
12
14
16
18
20
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Av
era
ge
nu
mb
er
of
ha
nd
w
as
he
s
Sessions
Cleanliness at the Radisson
Baseline Graph
Description
Through baseline data we are able to examine
the frequency of hand washing behavior on
average per day. The first day we had one server
wash their hands at the designated area during
his/her shift, the second day we had two hand
washings, the third had none, and the fourth had
four. Ultimately, this frequency is far to low to
meet our standards.
Specify the Performance
Objectives
For this intervention we
simply want each server
to wash their hands
before bringing food to
every table (don’t worry
we’ll use moisturizing
soap so the poor things
don’t dry out their
hands)
Design the Intervention
To fix this epidemic, we’ll be using Bonus Bucks! Each time the servers wash their hands before taking food to one table, the manager on duty will give them one bonus buck. The Bonus Buck can be exchanged at the end of the month for various prizes.
Five bonus bucks equals free parking, ten is redeemable for an extra break for any requested shift, and one hundred and fifty bonus bucks are good for one free meal of the employee’s choice!
Design the Intervention
Performance Management Contingency
Will not receive a
Bonus Buck at
End of shift
Employee
Washes
Hands before
Bringing food
To one table
Will receive a
Bonus Buck at
End of shift
Before Behavior After
Implement the InterventionPrior to implementation of the
intervention, each manager will be trained on
the use and integrity of Bonus Bucks.
Evaluate the Intervention
Baseline
0
2
4
6
8
10
12
14
16
18
20
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Av
era
ge
nu
mb
er
of
ha
nd
wa
sh
es
Sessions
Cleanliness at the Radisson
Intervention
Evaluate the Intervention
After evaluating the
intervention, we see that we were
successful! Each server did his or
her part to uphold the performance
management system. Due to
such, we saw a significant change
in the data!
Hypothetical Recycle
Phase
Once we recycled through the previous
steps, we find that our study (while successful)
had some minor implications. The main problem
was the lack of paper towels available during
each shift. To fix this problem, our staff put in
two hand driers next to the sink in the back
kitchen. This saved time, money, and increased
the rate of hand washing behaviors.
Evaluate the Recycle
0
2
4
6
8
10
12
14
16
18
20
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15Av
era
ge
nu
mb
er
of
ha
nd
wa
sh
es
Sessions
Cleanliness at the Radisson
Baseline Intervention Recycle
Evaluate the Recycle
In conclusion the use of a PM system was able to
not only save the corporation, but also make it
noble one! We have successfully improved the
quality of life for the servers, customers, and the
Radisson as a whole.
Questions or Comments???
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