Welcome to

Kalamazoo!

Home of the

infamous

Radisson Plaza

and Hotel!

Note: This intervention is completely hypothetical, though the location and problem are true.

Poor hygiene!

Hand washing, is unfortunately not occurring at

the appropriate frequency within Burdick’s

Breakfast Express (BBE). This can affect the

employees, customers, and hotel as a whole.

If we take a look at

the natural

contingencies taking

place here, we can

better understand

the server’s lack of

hygiene! Here, the

outcome is too small

(though cumulatively

significant) to

control the behavior.

Ineffective Natural

Contingency

Given level of

cleanliness

Server washes

Hands before

Taking food to

One table

Slightly greater

Level of

Cleanliness

Before Behavior After

Natural Competing

Contingency

Given Level of

Time to talk with

Co-workers

Server washes

Hands before

Taking

Significantly less

Time to talk with

Co-workers

Before Behavior After

Baseline Graph

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4

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10

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Sessions

Cleanliness at the Radisson

Baseline Graph

Description

Through baseline data we are able to examine

the frequency of hand washing behavior on

average per day. The first day we had one server

wash their hands at the designated area during

his/her shift, the second day we had two hand

washings, the third had none, and the fourth had

four. Ultimately, this frequency is far to low to

meet our standards.

Specify the Performance

Objectives

For this intervention we

simply want each server

to wash their hands

before bringing food to

every table (don’t worry

we’ll use moisturizing

soap so the poor things

don’t dry out their

hands)

Design the Intervention

To fix this epidemic, we’ll be using Bonus Bucks! Each time the servers wash their hands before taking food to one table, the manager on duty will give them one bonus buck. The Bonus Buck can be exchanged at the end of the month for various prizes.

Five bonus bucks equals free parking, ten is redeemable for an extra break for any requested shift, and one hundred and fifty bonus bucks are good for one free meal of the employee’s choice!

Design the Intervention

Performance Management Contingency

Will not receive a

Bonus Buck at

End of shift

Employee

Washes

Hands before

Bringing food

To one table

Will receive a

Bonus Buck at

End of shift

Before Behavior After

Implement the InterventionPrior to implementation of the

intervention, each manager will be trained on

the use and integrity of Bonus Bucks.

Evaluate the Intervention

Baseline

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Cleanliness at the Radisson

Intervention

Evaluate the Intervention

After evaluating the

intervention, we see that we were

successful! Each server did his or

her part to uphold the performance

management system. Due to

such, we saw a significant change

in the data!

Hypothetical Recycle

Phase

Once we recycled through the previous

steps, we find that our study (while successful)

had some minor implications. The main problem

was the lack of paper towels available during

each shift. To fix this problem, our staff put in

two hand driers next to the sink in the back

kitchen. This saved time, money, and increased

the rate of hand washing behaviors.

Evaluate the Recycle

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Cleanliness at the Radisson

Baseline Intervention Recycle

Evaluate the Recycle

In conclusion the use of a PM system was able to

not only save the corporation, but also make it

noble one! We have successfully improved the

quality of life for the servers, customers, and the

Radisson as a whole.

Questions or Comments???