project team building, conflict, and negotiation 06-01

Chapter 6Project Team Building,

Conflict, and Negotiation

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Chapter 6 Learning Objectives

After completing this chapter, students will be able to:

Understand the steps in project team building.Know the characteristics of effective teams and

why teams fail.Know the stages in the development of groups.Describe how to achieve cross-functional

cooperation in teams.

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Chapter 6 Learning ObjectivesAfter completing this chapter, students will be able to:

See the advantages & challenges of project teams.

Understand the: nature of conflict & evaluate response

method.Understand the importance of negotiation

skills in project management.

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Basic Steps in Assembling a Project Team

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Effective Project Teams

Clear Sense of Mission common goal

Productive Interdependency mutual

responsibility

Cohesiveness cross functional

Trust, common interest

Enthusiasm

Results Orientation, focus on solutions06-05

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Reasons Why Teams Fail

Poorly developed or unclear goalsPoorly defined project team roles & Negative InterdependenciesLack of project team motivationPoor communicationPoor leadership Role ModelTurnover among project team membersDysfunctional behavior

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Stages in Group Development1. Forming – members become acquainted

2. Storming – conflict begins

3. Norming – members reach agreement

4. Performing – members work together

5. Adjourning – group disbands

Punctuated Equilibrium is a different

model

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Team Development Stages

06-08FIGURE 6.4

Model of Punctuated Equilibrium

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FIGURE 6.5

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Achieving Cross-Functional Cooperation

06-11FIGURE 6.6

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Building High-Performing Teams Make the project team tangible

Publicity Terminology & language. المصطلحات تعريف

Reward good behaviorFlexibilityCreativityPragmatism

Develop a personal touchLead by example الحسنة القدوةPositive feedback for good performance التحفيز

Accessibility & consistency

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Virtual Project Teams

use electronic media to link members of a geographically dispersed project team

How Can Virtual Teams Be Improved?Use face-to-face communication when

possibleDon’t let team members disappearEstablish a code of conductKeep everyone in the communication loopCreate a process for addressing conflict

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Conflict ManagementConflict is a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours.

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Categories• Goal-oriented• Administrative• Interpersonal

Views• Traditional• Behavioral• Interactioni

st

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Sources of Conflict

OrganizationalReward systemsScarce resourcesUncertaintyDifferentiation

Interpersonal• Faulty attributions• Faulty

communication• Personal grudges &

prejudices

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Conflict Resolution

Mediate – defusion/confrontation

Arbitrate – judgment

Control – cool down period

Accept – unmanageable

Eliminate – transfer

Conflict is often evidence of

progress! 06-15

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Negotiationa process that is predicated on a manager’s ability to use influence productively

Questions to Ask Prior to Entering a Negotiation

1. How much power do I have?2. What sort of time pressures are there?3. Do I trust my opponent?

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Principled Negotiation

1. Separate the people from the problem

2. Focus on interests, not positions

3. Invent options for mutual gain

4. Insist on using objective criteria

Getting to Yes – Fisher & Ury

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Summary1. Understand the steps involved in project

team building.2. Know the characteristics of effective

project teams and why teams fail.3. Know the stages in the development of

groups.4. Describe how to achieve cross-functional

cooperation in teams.

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Summary5. See the advantages and challenges of

project teams.6. Understand the nature of conflict and

evaluate response method.7. Understand the importance of

negotiation skills in project management.

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