project team building, conflict, and negotiation 06-01
TRANSCRIPT
Chapter 6Project Team Building,
Conflict, and Negotiation
06-01
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 6 Learning Objectives
After completing this chapter, students will be able to:
Understand the steps in project team building.Know the characteristics of effective teams and
why teams fail.Know the stages in the development of groups.Describe how to achieve cross-functional
cooperation in teams.
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Chapter 6 Learning ObjectivesAfter completing this chapter, students will be able to:
See the advantages & challenges of project teams.
Understand the: nature of conflict & evaluate response
method.Understand the importance of negotiation
skills in project management.
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Basic Steps in Assembling a Project Team
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Effective Project Teams
Clear Sense of Mission common goal
Productive Interdependency mutual
responsibility
Cohesiveness cross functional
Trust, common interest
Enthusiasm
Results Orientation, focus on solutions06-05
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Reasons Why Teams Fail
Poorly developed or unclear goalsPoorly defined project team roles & Negative InterdependenciesLack of project team motivationPoor communicationPoor leadership Role ModelTurnover among project team membersDysfunctional behavior
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Stages in Group Development1. Forming – members become acquainted
2. Storming – conflict begins
3. Norming – members reach agreement
4. Performing – members work together
5. Adjourning – group disbands
Punctuated Equilibrium is a different
model
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Team Development Stages
06-08FIGURE 6.4
Model of Punctuated Equilibrium
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FIGURE 6.5
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Achieving Cross-Functional Cooperation
06-11FIGURE 6.6
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Building High-Performing Teams Make the project team tangible
Publicity Terminology & language. المصطلحات تعريف
Reward good behaviorFlexibilityCreativityPragmatism
Develop a personal touchLead by example الحسنة القدوةPositive feedback for good performance التحفيز
Accessibility & consistency
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Virtual Project Teams
use electronic media to link members of a geographically dispersed project team
How Can Virtual Teams Be Improved?Use face-to-face communication when
possibleDon’t let team members disappearEstablish a code of conductKeep everyone in the communication loopCreate a process for addressing conflict
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Conflict ManagementConflict is a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours.
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Categories• Goal-oriented• Administrative• Interpersonal
Views• Traditional• Behavioral• Interactioni
st
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Sources of Conflict
OrganizationalReward systemsScarce resourcesUncertaintyDifferentiation
Interpersonal• Faulty attributions• Faulty
communication• Personal grudges &
prejudices
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Conflict Resolution
Mediate – defusion/confrontation
Arbitrate – judgment
Control – cool down period
Accept – unmanageable
Eliminate – transfer
Conflict is often evidence of
progress! 06-15
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Negotiationa process that is predicated on a manager’s ability to use influence productively
Questions to Ask Prior to Entering a Negotiation
1. How much power do I have?2. What sort of time pressures are there?3. Do I trust my opponent?
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Principled Negotiation
1. Separate the people from the problem
2. Focus on interests, not positions
3. Invent options for mutual gain
4. Insist on using objective criteria
Getting to Yes – Fisher & Ury
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Summary1. Understand the steps involved in project
team building.2. Know the characteristics of effective
project teams and why teams fail.3. Know the stages in the development of
groups.4. Describe how to achieve cross-functional
cooperation in teams.
06-18
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Summary5. See the advantages and challenges of
project teams.6. Understand the nature of conflict and
evaluate response method.7. Understand the importance of
negotiation skills in project management.
06-19
06-20Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall