phone etiquettes by tushar
Post on 24-Jul-2015
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PHONE ETIQUETTES
BY-TUSHAR GUPTA
Phone Call Impression The person on call forms a mental PICTURE of you.
P-Pitch
I-Inflection
C-Courtesy
T-Tone
U-Understanding
R-Rate
E-Enunciation
Keys to Good Listening Limit your talking
Can’t talk and listen at the same time
Don’t Interrupt A pause doesn’t always mean the individual is finished speaking
Concentrate Focus on the conversation. Practice shutting out outside distractions and personal concerns
Do’s• Smile (they really can hear it!)• Speak Clearly and Concisely• Be Enthusiastic • Lower the Pitch of your Voice• Talk in a Positive Mood• Listen/Discuss
Don’ts• Frown • Mutter• Sound Tired• Speak in a Shrill Voice• Speak Negatively• Ramble
Taking Phone Messages Phone Message should always include:
Caller’s name and company name (if applicable) Time and Date of call What the call is regarding (if possible) If a follow up or return call is needed Phone number (office or home)
Thank you
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