PHONE ETIQUETTES

BY-TUSHAR GUPTA

Phone Call Impression The person on call forms a mental PICTURE of you.

P-Pitch

I-Inflection

C-Courtesy

T-Tone

U-Understanding

R-Rate

E-Enunciation

Keys to Good Listening Limit your talking

Can’t talk and listen at the same time

Don’t Interrupt A pause doesn’t always mean the individual is finished speaking

Concentrate Focus on the conversation. Practice shutting out outside distractions and personal concerns

Do’s• Smile (they really can hear it!)• Speak Clearly and Concisely• Be Enthusiastic • Lower the Pitch of your Voice• Talk in a Positive Mood• Listen/Discuss

Don’ts• Frown • Mutter• Sound Tired• Speak in a Shrill Voice• Speak Negatively• Ramble

Taking Phone Messages Phone Message should always include:

Caller’s name and company name (if applicable) Time and Date of call What the call is regarding (if possible) If a follow up or return call is needed Phone number (office or home)

Thank you