paul cheng resilience and emergency management (hkia)

Resilience and Emergency Management

Hong Kong International Airport (HKIA)

CONTENTS

Emergency & Crisis Management, Business Continuity Planning – Policy & Process

Integrated Airport Centre / Airport Emergency Center

Crisis Management

Business Continuity Response

Emergency & Crisis Management,

Business Continuity Planning – Policy & Process

Integrated Airport Centre

Airport Emergency Centre

Crisis Management

Business Continuity Response

Crisis – Working Definition A crisis is any critical event requiring an immediate, proactive

response in order to minimize its negative impacts to the Airport’s operations, reputation and profitability.

Potential Crisis – Public Health

WHO Travel Advisory in May 2003

Epidemic brought down passenger traffic

Affected people flow, money flow, and airport business

SARS = a health BCP issue

SARS in 2003

Potential Crisis – WeatherLandslide and Airport Highway Flooding - 7 JUNE 2008

Potential CrisesSecurity

Hijackings

Sabotage

Explosive devices

Suicide bombs

Surface-to-air missiles (MANPADS)

Other Potential Crises

Aircraft accidents

IT failures

Cyber crimes

Labour disputes

Civil unrests

Typhoons

Earthquakes

Tsunamis

Airport DisruptionThe Chaotic Situation

Emergency Response, Crisis Management & Business Continuity Planning

Given that there are many potential crises out there, emergency response, crises management and business continuity plans must enable :▫ early detection of incidents; and▫ if crises develop, plans must be able to :

- Minimize scope of impact- Minimize scale of impact- Minimize duration of impact

Plans must enable compliance to various international & local regulatory framework

Highly regulated industry

Issues Aerodrome License

Emergency Procedures Manual Stipulated and approved by CAD

Amendments to be approved by CAD

Managing CrisesRegulatory Compliance Framework

ICAOInternational Standards &

Recommended Practices

Corporate PolicyMission Statement

To deliver a validated crisis management capability through a Business Continuity Management

System based upon industry best practices and a comprehensive Annual Preparedness Program

Risk Management ProcessIndustry Best Practices

Managing residual risks

The process put in place to effectively manage potential negative events.

Strategies to lower risks to acceptable level Risk Transfer Risk Avoidance Risk Reduction Risk Retention

TIME

Preventive & Maintenance Plans

Disaster Recovery PlansFallback Plans

Business Continuity Plans

Business Continuity Plan for each key business process and operational system

Pre-failure Plans Post-failure Plans

Business Recovery PlansFailure Event

Business Continuity Management SystemIndustry Best Practices

An integrated, multi-layered, business-driven, process-based approach to plan for and manage business disruptions & crises

ImplementationThe 3 Steps

Planning :

Meticulous, detailed planning for all foreseeable and probable crises- Across all internal departments - All Airport business partners & stakeholders

Testing :

Annual schedule of drills and exercises

Training : Seminars, workshops, drills and exercises Includes staff as well as staff from business partners & Airport

stakeholders

Emergency & Crisis Management,

Business Continuity Planning – Policy & Process

Integrated Airport Centre

Airport Emergency Centre

Crisis Management

Business Continuity Response

Integrated Airport Centre (IAC)Day-to-Day Operation

IAC is the operational nerve center of Hong Kong International Airport

Airport Duty Manager in charge 24/7

Monitors the daily operations of the Airport

Monitors & maintains critical flows of :

– People

– Baggage

– Aircraft

– Cargo

– Information

Customs

ATC

Integrated

Airport

Centre

Police

Security

Immigration

Commercial

Cargo

Terminal

Airlines

Surface

Transport

Baggage

Handling

Ramp

Handling

Agent Maintenance

Airport

Emergency

Centre

Port Health

Fire &

Rescue

Service

Contractors

Passengers

Function of the IACCloser coordination to achieve service delivery standards

Integration and Streamlining

Terminal 1

Technical Services

InformationTechnology

Security

Terminal 2&

Landside

Apron Control

IAC

AirportEmergency

Centre

Media

IAC Incident Management

Time

Incident

Crisis

Level o

f Response

Emergency & Crisis Management,

Business Continuity Planning – Policy & Process

Integrated Airport Centre

Airport Emergency Centre

Crisis Management

Business Continuity Response

Crisis ManagementAims of the Airport Emergency Centre (AEC)

Effective and coordinated management of :

- Information

- Resources

Command, control and coordination (C3) centre for airport response

Coordination of media response

- Airline’s response

- Airport community response

- Government response

Business continuity and recovery

Coordination Between IAC & AEC

Real Time Operations

Integrated Airport Centre Integrated Airport CentreAirport Emergency

Centre

Severity of impact over time

Integrated Airport Centre (IAC) &Airport Emergency Centre (AEC)

IACAEC

Airport Emergency Centre (AEC)Activation

AEC Composition

Led by AEC Manager (initially the Airport Duty Manager)

- Representative from Government departments (e.g. Civil Aviation, Fire Services and Police etc.). Airline(s) involved, handling agents, airport licensees/franchisees and other business partners

Crisis Management Team led by operation directorate with support from senior operation management staff of the Airport Authority

SSBCE

AEC Activation

Co-located IAC/AEC commissioned in July 2007

To date, over 80 AEC activations

Over 90% activations are business continuity related

Examples of aircraft related incidents resulting runway was blocked:

- A340 emergency landing with both engines out on 3 April 2010

- A380 tyre burst on 7 April 2012

Emergency & Crisis Management,

Business Continuity Planning – Policy & Process

Integrated Airport Centre

Airport Emergency Centre

Crisis Management

Business Continuity Response

Business Continuity Responses

Include any natural or man-made crises- Severe weather, protest and demonstrations, crowd

management situations, etc.

AEC is also activated to manage the crisis as well as maintain business continuity

- Continue to manage the flow of aircraft, passenger, baggage, cargo and information

Annual Drills & Exercises

Scheduled drills and exercises

- Over 40 cross-organizational exercises are conducted on an annual basis

Training workshops & seminars

- About 40 annually

Special incidents / events :

- Weather briefing & coordination meetings

- Other eventful activities - e.g. MC6, Olympics, East Asian Games etc.

Drills & Exercises Programme

Drills & Exercises

Crowd Management

Air Crash

Business Continuity Plan ActivationSevere Weather

3 - 4 days before the approach of tropical cyclone

Daily coordination with HK Observatory

About 1 day before anticipated issuing of No. 3 storm signal

Organize HKIA community-wide weather briefing & airport coordination

meeting; preparation include crowd management set-ups, F&B outlets

stocking up, etc.

Upon issuing of No. 3 storm signalActivation of AEC; manned by skeleton

staff

When higher storm warning signal is hoisted

Full manning by all relevant stakeholders

Lowering of storm signals

AEC as coordination center for recovery; crowd management, Flight

info updates,Flight rescheduling control etc.

Weather Briefing & Coordination

Tropical Cyclone MovementMulti – centres Forecast Tracks

TalimValid at 12 UTC 18 Jun 2012 Valid at 12 UTC 19 Jun 2012 Valid at 12 UTC 20 Jun 2012

Tropical Cyclone Movement Probabilities

Air Traffic Control UpdateThe Hong Kong Flight Information Region (FIR)

HKFIR

Aircraft flow control may be exercised as dictated by the weather within the HK FIR

Summary

Scope of risk management, business continuity & crisis

management covers far and wide right through the Airport

community

Works across functional and company boundaries

Helps maintain the flows of passenger, baggage, cargo,

aircraft and information

For the benefit of all in the Airport community

Questions?

Thank You!