paul cheng resilience and emergency management (hkia)
TRANSCRIPT
Resilience and Emergency Management
Hong Kong International Airport (HKIA)
CONTENTS
Emergency & Crisis Management, Business Continuity Planning – Policy & Process
Integrated Airport Centre / Airport Emergency Center
Crisis Management
Business Continuity Response
Emergency & Crisis Management,
Business Continuity Planning – Policy & Process
Integrated Airport Centre
Airport Emergency Centre
Crisis Management
Business Continuity Response
Crisis – Working Definition A crisis is any critical event requiring an immediate, proactive
response in order to minimize its negative impacts to the Airport’s operations, reputation and profitability.
Potential Crisis – Public Health
WHO Travel Advisory in May 2003
Epidemic brought down passenger traffic
Affected people flow, money flow, and airport business
SARS = a health BCP issue
SARS in 2003
Potential Crisis – WeatherLandslide and Airport Highway Flooding - 7 JUNE 2008
Potential CrisesSecurity
Hijackings
Sabotage
Explosive devices
Suicide bombs
Surface-to-air missiles (MANPADS)
Other Potential Crises
Aircraft accidents
IT failures
Cyber crimes
Labour disputes
Civil unrests
Typhoons
Earthquakes
Tsunamis
Airport DisruptionThe Chaotic Situation
Emergency Response, Crisis Management & Business Continuity Planning
Given that there are many potential crises out there, emergency response, crises management and business continuity plans must enable :▫ early detection of incidents; and▫ if crises develop, plans must be able to :
- Minimize scope of impact- Minimize scale of impact- Minimize duration of impact
Plans must enable compliance to various international & local regulatory framework
Highly regulated industry
Issues Aerodrome License
Emergency Procedures Manual Stipulated and approved by CAD
Amendments to be approved by CAD
Managing CrisesRegulatory Compliance Framework
ICAOInternational Standards &
Recommended Practices
Corporate PolicyMission Statement
To deliver a validated crisis management capability through a Business Continuity Management
System based upon industry best practices and a comprehensive Annual Preparedness Program
Risk Management ProcessIndustry Best Practices
Managing residual risks
The process put in place to effectively manage potential negative events.
Strategies to lower risks to acceptable level Risk Transfer Risk Avoidance Risk Reduction Risk Retention
TIME
Preventive & Maintenance Plans
Disaster Recovery PlansFallback Plans
Business Continuity Plans
Business Continuity Plan for each key business process and operational system
Pre-failure Plans Post-failure Plans
Business Recovery PlansFailure Event
Business Continuity Management SystemIndustry Best Practices
An integrated, multi-layered, business-driven, process-based approach to plan for and manage business disruptions & crises
ImplementationThe 3 Steps
Planning :
Meticulous, detailed planning for all foreseeable and probable crises- Across all internal departments - All Airport business partners & stakeholders
Testing :
Annual schedule of drills and exercises
Training : Seminars, workshops, drills and exercises Includes staff as well as staff from business partners & Airport
stakeholders
Emergency & Crisis Management,
Business Continuity Planning – Policy & Process
Integrated Airport Centre
Airport Emergency Centre
Crisis Management
Business Continuity Response
Integrated Airport Centre (IAC)Day-to-Day Operation
IAC is the operational nerve center of Hong Kong International Airport
Airport Duty Manager in charge 24/7
Monitors the daily operations of the Airport
Monitors & maintains critical flows of :
– People
– Baggage
– Aircraft
– Cargo
– Information
Customs
ATC
Integrated
Airport
Centre
Police
Security
Immigration
Commercial
Cargo
Terminal
Airlines
Surface
Transport
Baggage
Handling
Ramp
Handling
Agent Maintenance
Airport
Emergency
Centre
Port Health
Fire &
Rescue
Service
Contractors
Passengers
Function of the IACCloser coordination to achieve service delivery standards
Integration and Streamlining
Terminal 1
Technical Services
InformationTechnology
Security
Terminal 2&
Landside
Apron Control
IAC
AirportEmergency
Centre
Media
IAC Incident Management
Time
Incident
Crisis
Level o
f Response
Emergency & Crisis Management,
Business Continuity Planning – Policy & Process
Integrated Airport Centre
Airport Emergency Centre
Crisis Management
Business Continuity Response
Crisis ManagementAims of the Airport Emergency Centre (AEC)
Effective and coordinated management of :
- Information
- Resources
Command, control and coordination (C3) centre for airport response
Coordination of media response
- Airline’s response
- Airport community response
- Government response
Business continuity and recovery
Coordination Between IAC & AEC
Real Time Operations
Integrated Airport Centre Integrated Airport CentreAirport Emergency
Centre
Severity of impact over time
Integrated Airport Centre (IAC) &Airport Emergency Centre (AEC)
IACAEC
Airport Emergency Centre (AEC)Activation
AEC Composition
Led by AEC Manager (initially the Airport Duty Manager)
- Representative from Government departments (e.g. Civil Aviation, Fire Services and Police etc.). Airline(s) involved, handling agents, airport licensees/franchisees and other business partners
Crisis Management Team led by operation directorate with support from senior operation management staff of the Airport Authority
SSBCE
AEC Activation
Co-located IAC/AEC commissioned in July 2007
To date, over 80 AEC activations
Over 90% activations are business continuity related
Examples of aircraft related incidents resulting runway was blocked:
- A340 emergency landing with both engines out on 3 April 2010
- A380 tyre burst on 7 April 2012
Emergency & Crisis Management,
Business Continuity Planning – Policy & Process
Integrated Airport Centre
Airport Emergency Centre
Crisis Management
Business Continuity Response
Business Continuity Responses
Include any natural or man-made crises- Severe weather, protest and demonstrations, crowd
management situations, etc.
AEC is also activated to manage the crisis as well as maintain business continuity
- Continue to manage the flow of aircraft, passenger, baggage, cargo and information
Annual Drills & Exercises
Scheduled drills and exercises
- Over 40 cross-organizational exercises are conducted on an annual basis
Training workshops & seminars
- About 40 annually
Special incidents / events :
- Weather briefing & coordination meetings
- Other eventful activities - e.g. MC6, Olympics, East Asian Games etc.
Drills & Exercises Programme
Drills & Exercises
Crowd Management
Air Crash
Business Continuity Plan ActivationSevere Weather
3 - 4 days before the approach of tropical cyclone
Daily coordination with HK Observatory
About 1 day before anticipated issuing of No. 3 storm signal
Organize HKIA community-wide weather briefing & airport coordination
meeting; preparation include crowd management set-ups, F&B outlets
stocking up, etc.
Upon issuing of No. 3 storm signalActivation of AEC; manned by skeleton
staff
When higher storm warning signal is hoisted
Full manning by all relevant stakeholders
Lowering of storm signals
AEC as coordination center for recovery; crowd management, Flight
info updates,Flight rescheduling control etc.
Weather Briefing & Coordination
Tropical Cyclone MovementMulti – centres Forecast Tracks
TalimValid at 12 UTC 18 Jun 2012 Valid at 12 UTC 19 Jun 2012 Valid at 12 UTC 20 Jun 2012
Tropical Cyclone Movement Probabilities
Air Traffic Control UpdateThe Hong Kong Flight Information Region (FIR)
HKFIR
Aircraft flow control may be exercised as dictated by the weather within the HK FIR
Summary
Scope of risk management, business continuity & crisis
management covers far and wide right through the Airport
community
Works across functional and company boundaries
Helps maintain the flows of passenger, baggage, cargo,
aircraft and information
For the benefit of all in the Airport community
Questions?
Thank You!