nercomp: web governance - planning for disruption

Planning for Disruption:

Governance, Strategy, and Management in a Web 3.0 World

February 7, 2011

Jay Collier • jay.collier@thecompass.com

bit.ly/nercomp_disruption

B. S. Wise

“An act of delaying or interrupting the continuity”

“A ‘disruptive innovation’ is an innovation that transforms an existing market or sector — or creates a new one — by introducing simplicity, convenience, accessibility, reliability, and affordability”

0

10

20

30

40

Untitled 1

Air travel

Electricity

The Internet

Nuclear weapons

The Pill

8%

39%

38%

4%

3%

SURVEY

Most disruptive of 20th century?

0

12.5

25

37.5

50

Agile incumbents

Early adopters

Investors

Scrappy upstarts

13%

34%

6%

47%

SURVEY

Who is most responsible?

Proprietary systems !

Text interfaces !

Landlines !

Wired modems !

Real-time video viewing !

Centralized servers !

Expensive mainframes !

Content management !

Video studios !

Local storage !

Open software and standards

Graphical Web browsers

Cell phones and network access

Broadband and wireless networks

Digital video recorders

Peer-to-peer file sharing

Cheap portable storage

Free blogging services

YouTube and camcorders

Cloud computing, accessed anywhere

SURVEY

Which have been most disruptive?

The way it was ...

David DeHeter

Luis Argerich

The way it was ...

The way it has been ...

NASA Goddard Photo and Video

The way it will be ...

GE Healthcare

Vizzzual.com

docsearls

Andrew de Poda

Martin Luff

Martin Luff

Assoc. Bay Area Governments

• Inventory local conditions

• Survey underground pressures

• Evolve agile practices

David de Hetre

Inventory local conditions

Mission StatementFord Motor Company:

We are a global family with a proud heritage passionately committed to providing personal mobility for people around the world.

Values StatementMicrosoft:

We value integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect.

Competitors/constituentsAmnesty International:

• UN Human Rights Commission

• Médcins Sans Frontières

• Human Rights Watch

SWOT StatementStrengthsExpertiseLocationInnovative svc.

WeaknessesMarketingDistributionQuality

OpportunitiesInternationalMergersWeak compet.

ThreatsPrice warRegulationsTrade barriers

INVENTORY LOCAL CONDITIONS

Business context

INVENTORY LOCAL CONDITIONS

Governance framework

Project Perfect, Level Five SolutionsMarc Smith, Colin

INVENTORY LOCAL CONDITIONS

Definitions for success

30 Lines, David Carrington, Wesley Fryer

INVENTORY LOCAL CONDITIONS

Current staff and budgeting structure

Matthew Cua, D’Arcy Norman, Jay Collier

INVENTORY LOCAL CONDITIONS

Domain architecture

Jay Collier

INVENTORY LOCAL CONDITIONS

Tactical priorities

Stephen Jones

Survey underground pressures

SURVEY EXTERNAL PRESSURES

Environmental scan

SURVEY EXTERNAL PRESSURES

Virtual prediction markets

SURVEY EXTERNAL PRESSURES

Delphi forecasting method

ADOPTION WITHIN ONE YEAR Mobile computing & open content

ADOPTION WITHIN THREE YEARS Electronic books & simple augmented reality

ADOPTION WITHIN FIVE YEARS Gesture-based computing & visual data analysis

SURVEY EXTERNAL PRESSURES

Scenario development

Communications technology scenarios 2015

Digital Balkanization

The Wide Open World

The Long Great Recession

World of Points

Imbrication Nation

NITLE

Course managementLibrariesE-books

Collaboration toolsScholarly communicationAdministrative computing

Computer hardwareProfessional development

SURVEY EXTERNAL PRESSURES

Systems approach

Jay Collier, Wikipedia

San Jose Library

Prepare for unexpected challenges

PREPARE FOR DISRUPTION

1. Monitor

PREPARE FOR DISRUPTION

2. Listen

Pelle Sten, Tim Pierce, Kristen Wolff

PREPARE FOR DISRUPTION

3. Prioritize

Eliatt, Jay Collier

Text

PREPARE FOR DISRUPTION

4. Prototype

PREPARE FOR DISRUPTION

5. Formalize

Rob Enslin, Babak Fakhamzadeh, Daniel Panev

PREPARE FOR DISRUPTION

6. Operationalize

Robert Higgins, Perhapstoopink, UMass, EDUCAUSE

1996

2001

PREPARE FOR DISRUPTION

7. Iterate

2006

Wikipedia

Benefits (revenue, lead generation) - Costs (people, materials) = ROI

PREPARE FOR DISRUPTION

8. Evaluate

Bill McChesney, TopRankBlog

s

PREPARE FOR DISRUPTION

9. Repeat

Awareness Knowledge Selection Satisfaction Loyalty Advocacy

Robin Corps

Planning for Disruption:

Governance, Strategy, and Management in a Web 3.0 World

bit.ly/nercomp_disruption

Jay Collier • jay.collier@thecompass.com

B. S. Wise