measuring employee engagement in the flow of work

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Measuring Employee

Engagement In The Flow

Of Work

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Today We Will Cover

Why Measure Employee EngagementWhat Are Companies Doing TodayMeasuring Engagement In The Flow Of Work

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71% of business leaders said that employee engagement was very important for the success of the organization.Harva rd Bus iness Rev iew

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Companies with engaged employees out perform others by up to 202%.

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Organizations with a high level of engagement report 22% higherproductivity.

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Actively disengaged workers cost American

companies an estimated $300 billion annually in lost

productivity.

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Engagement SurveysENGAGEMENT SURVEYS

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Engagement SurveysENGAGEMENT SURVEYS

PROS• Easy to execute• Easy to analyze• Multiple “out-of-the-box”

solutions• Initially creates a

benchmark and then checkpoints

CONS• Not highly detailed• Not real time• Doesn’t take into account

other work environment factors

• Hard to make actionable

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Mood IndicatorsMOOD INDICATORS

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Mood IndicatorsMOOD INDICATORS

PROS• Real-time data• Existing technology

solutions• Multiple “out-of-the-box”

solutions• Initially creates a

benchmark and then checkpoints

CONS• Doesn’t always answer

“why?”• Typically anonymous• Doesn’t take into account

other work environment factors

• Can be superficial

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Wearables To Track Activities & EmotionWEARABLES

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Wearables To Track Activities & EmotionWEARABLES

PROS• Multiple, real-time data

points• Automatic – not relying on

employee action• Can measure behavior,

emotion, and physical signals

CONS• Employees may consider

the approach invasive: “big-brother”

• Expensive• Requires significant analysis

& follow-up

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Would you wear one of these devices?

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IN THE FLOW OF WORK

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IN THE FLOW OF WORK

PROS• Multiple data points from

different systems• Integrated into daily

activities• Answers the “why” question

better than other options

CONS• Needs more planning and

coordination• Requires significant analysis

& follow-up• Measures engagement more

than happiness

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TAP IN TO EXISTING SYSTEMS

SYSTEM/TOOL

CRM

KNOWLEDGE BASE

HELP DESK SOFTWARE

SHARED CALENDARSINTRANET

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TAP IN TO EXISTING SYSTEMS

SYSTEM/TOOL WHAT YOU CAN MEASURECRM Logins/Activities

loggedKNOWLEDGE BASE Posts

contributed/Views/Visits/CommentsHELP DESK SOFTWARE Questions asked and

answered/Number of loginsSHARED CALENDARS Number of meetings set/Number of

meeting invited toINTRANET Logins/pages

viewed/Comments & interactions

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TAP IN TO EXISTING SYSTEMS

SYSTEM/TOOL WHAT YOU CAN MEASURECRM Logins/Activities

Logged/KNOWLEDGE BASE Posts

contributed/Views/Visits/CommentsHELP DESK SOFTWARE Questions asked and

answered/Number of LoginsSHARED CALENDARS Number of meetings set/number of

meeting invited toINTRANET Logins/Pages

Viewed/Comments & Interactions

What if there was a system to aggregate all of this data?

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Takeaways

There are no wrong answers – all of these can help measure engagement.Surveys are good and easy, but shouldn’t be the only thing you do.A system to aggregate all data sources would be extremely helpful.We still need to talk to our team members.