measuring employee engagement in the flow of work
TRANSCRIPT
© 2015 Bloomfire, Inc. All rights reserved. 1P o w e r P o i n t G u i d e 2 0 1 5
Measuring Employee
Engagement In The Flow
Of Work
© 2015 Bloomfire, Inc. All rights reserved. 2P o w e r P o i n t G u i d e 2 0 1 5
Today We Will Cover
Why Measure Employee EngagementWhat Are Companies Doing TodayMeasuring Engagement In The Flow Of Work
© 2015 Bloomfire, Inc. All rights reserved. 3P o w e r P o i n t G u i d e 2 0 1 5
71% of business leaders said that employee engagement was very important for the success of the organization.Harva rd Bus iness Rev iew
© 2015 Bloomfire, Inc. All rights reserved. 4P o w e r P o i n t G u i d e 2 0 1 5
Companies with engaged employees out perform others by up to 202%.
© 2015 Bloomfire, Inc. All rights reserved. 5P o w e r P o i n t G u i d e 2 0 1 5
Organizations with a high level of engagement report 22% higherproductivity.
© 2015 Bloomfire, Inc. All rights reserved. 6P o w e r P o i n t G u i d e 2 0 1 5
Actively disengaged workers cost American
companies an estimated $300 billion annually in lost
productivity.
© 2015 Bloomfire, Inc. All rights reserved. 7P o w e r P o i n t G u i d e 2 0 1 5
Engagement SurveysENGAGEMENT SURVEYS
© 2015 Bloomfire, Inc. All rights reserved. 8P o w e r P o i n t G u i d e 2 0 1 5
Engagement SurveysENGAGEMENT SURVEYS
PROS• Easy to execute• Easy to analyze• Multiple “out-of-the-box”
solutions• Initially creates a
benchmark and then checkpoints
CONS• Not highly detailed• Not real time• Doesn’t take into account
other work environment factors
• Hard to make actionable
© 2015 Bloomfire, Inc. All rights reserved. 9P o w e r P o i n t G u i d e 2 0 1 5
Mood IndicatorsMOOD INDICATORS
© 2015 Bloomfire, Inc. All rights reserved. 10P o w e r P o i n t G u i d e 2 0 1 5
Mood IndicatorsMOOD INDICATORS
PROS• Real-time data• Existing technology
solutions• Multiple “out-of-the-box”
solutions• Initially creates a
benchmark and then checkpoints
CONS• Doesn’t always answer
“why?”• Typically anonymous• Doesn’t take into account
other work environment factors
• Can be superficial
© 2015 Bloomfire, Inc. All rights reserved. 11
© 2015 Bloomfire, Inc. All rights reserved. 12P o w e r P o i n t G u i d e 2 0 1 5
Wearables To Track Activities & EmotionWEARABLES
© 2015 Bloomfire, Inc. All rights reserved. 13P o w e r P o i n t G u i d e 2 0 1 5
Wearables To Track Activities & EmotionWEARABLES
PROS• Multiple, real-time data
points• Automatic – not relying on
employee action• Can measure behavior,
emotion, and physical signals
CONS• Employees may consider
the approach invasive: “big-brother”
• Expensive• Requires significant analysis
& follow-up
© 2015 Bloomfire, Inc. All rights reserved. 14S o u r c e : C o r n e r s t o n e o n D e m a n d
Would you wear one of these devices?
© 2015 Bloomfire, Inc. All rights reserved. 15P o w e r P o i n t G u i d e 2 0 1 5
IN THE FLOW OF WORK
© 2015 Bloomfire, Inc. All rights reserved. 16P o w e r P o i n t G u i d e 2 0 1 5
IN THE FLOW OF WORK
PROS• Multiple data points from
different systems• Integrated into daily
activities• Answers the “why” question
better than other options
CONS• Needs more planning and
coordination• Requires significant analysis
& follow-up• Measures engagement more
than happiness
© 2015 Bloomfire, Inc. All rights reserved. 17P o w e r P o i n t G u i d e 2 0 1 5
TAP IN TO EXISTING SYSTEMS
SYSTEM/TOOL
CRM
KNOWLEDGE BASE
HELP DESK SOFTWARE
SHARED CALENDARSINTRANET
© 2015 Bloomfire, Inc. All rights reserved. 18P o w e r P o i n t G u i d e 2 0 1 5
TAP IN TO EXISTING SYSTEMS
SYSTEM/TOOL WHAT YOU CAN MEASURECRM Logins/Activities
loggedKNOWLEDGE BASE Posts
contributed/Views/Visits/CommentsHELP DESK SOFTWARE Questions asked and
answered/Number of loginsSHARED CALENDARS Number of meetings set/Number of
meeting invited toINTRANET Logins/pages
viewed/Comments & interactions
© 2015 Bloomfire, Inc. All rights reserved. 19P o w e r P o i n t G u i d e 2 0 1 5
TAP IN TO EXISTING SYSTEMS
SYSTEM/TOOL WHAT YOU CAN MEASURECRM Logins/Activities
Logged/KNOWLEDGE BASE Posts
contributed/Views/Visits/CommentsHELP DESK SOFTWARE Questions asked and
answered/Number of LoginsSHARED CALENDARS Number of meetings set/number of
meeting invited toINTRANET Logins/Pages
Viewed/Comments & Interactions
What if there was a system to aggregate all of this data?
© 2015 Bloomfire, Inc. All rights reserved. 20P o w e r P o i n t G u i d e 2 0 1 5
Takeaways
There are no wrong answers – all of these can help measure engagement.Surveys are good and easy, but shouldn’t be the only thing you do.A system to aggregate all data sources would be extremely helpful.We still need to talk to our team members.