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LABOUR WELFARE FACILITIES
Introduction
Labour plays a very important role in the industrial production of the country. The
human resource mangers are really concerned with the management of people
at work. It is to secure the cooperation of Labour force in order to increase the
production and to earn higher profits. The cooperation of Labour force is
possible only when they are fully satisfied with their employer and the working
conditions on the job. In the past, industrialists and the employers believed that
their only duty towards their only duty towards their employees was to pay them
satisfactory wages and salaries. In course of time, with the introduction of the
concept of human resource management, psychological researches convinced
them that the workers required something more important. In addition to
providing monetary benefits, human treatment given to given to employees play
a very important role in seeking their cooperation. Labour or employee welfare
activities benefit not only the workers but also the management in form of
greater industrial efficiency. The human resource mangers realize that the
welfare activities pay a good dividend in the long run, because they contribute a
lot towards the health and efficiency of the workers and towards a high morale
The terms Labour welfare, employee welfare and workers welfare are generally
used interchangeably to denote various services provided by the employers to
the employees in addition to wages.
Labour welfare is a systematic and flexible concept. Welfare means faring or
doing were, it is a comprehensive term and to the physical mental and moral and
emotional wellbeing of an individual further the term welfare is a relative
concept, welfare in time and space, it is therefore various from time, from region
to region and from country to country. Labour welfare also referred to as
betterment work for employees relates to care of wellbeing of employees by
employers.
Social scientist has noted that the problems of our contemporary civilization are
most marked in highly industrialized society. Industrialization as contributed not
only economic and scientific development but also and psychological distress.
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LABOUR WELFARE FACILITIES
But what measures to these industries under take relieve this distress and work
for the social welfare of the mankind? Their welfare approach has become
necessary because of the social problems that have emerged as a result of
industrialization in capitalistic settings. As against these social problems, mini
social welfare amenities have been provided for the benefit of the employees in
various industrial units. There is an increase in awareness need for such welfare
measures in industrial employment, Where many industrial undertaking and also
the states have accepted this responsibility as distinct from economic activity of
employment and production, and strive for the welfare of the working class. The
importance of Labour welfare has been increasing the recognized in the context
of economic development and industrialization.
In the past thirty years, India has devoted considerable attention to rapid and
heavy industrialization. Labour welfare in India has gained in importance under
this circumstances, it is not surprising that Labour welfare is now offered as one
of the subjects for study by under graduates students a study which involves the
Labour problems and Labour welfare is now offered as on of the subject for the
under graduate students a study in which involves the Labour problems and the
Labour Welfare movements of today and is of interest to those students who
may later play a role in the industrial welfare fields.
Concept of Labour welfare
Labour welfare today has become a very controversial topic. It covers a very
broad field. To begin with, let us briefly discuss the main concepts or rather the
general meaningful ideas which have been evolved about it so for.
The term welfare suggests many ideas, meanings, such as the state of well
being, health, happiness, prosperity and these of human resources. The concept
of welfare can be approached from various angles. Welfare has been described
as a fool concept; it is a desirable state of existence involving physical mental,
moral and emotional well being. All these four elements together constitute the
structure of welfare on which it totality is based.
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The social concept of welfare implies the welfare of man, his family and his
community. There is interconnection of these aspects in the sense that all their
work together or individually supplements one another in a there dimensional
approach, each serving as ends and means.
Welfare is called a relative concept, for is related to time and space, changes in
it gave an impact on the system of welfare as well. As welfare is growing and
dynamic , the welfare potentials changes as a results of which it content keeps
on varying and has to keep with the changing times. Also the characteristics of
welfare for it depend largely on the conscience of the community, the scientific
advancement and the development of a nation in all fields. It means the
components therefore differ from country and place to place.
Welfare is also a positive concept. In order to establish a minimum level of
welfare it demands certain minimum acceptable condition of existence of
biologically and socially. This positive nature calls for the setting up of the
minimum desirable standards necessary for certain components of welfare such
as health, food, clothing, housing, medical assistance, insurance, education,
recreation, job security and so on. This has to specify the starting point for
building levels of welfare
However Labour welfare has both positive and negative sides associated to it,
on the positive side, it deals with the provision of opportunities which enable the
worker and his family to lead a good life, socially and personally as well as help
him adjust to social transition in his work life, family life and social life. On the
side it functions in order to neutralize the bare full effects of large scale
industrialization and provides a counterbalance to the undesirable social
consequences and Labour problems which have evolved in the process of this
transition.
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Definition
There cannot be a single definition of Labour welfare as a dynamic concept in which new welfare measures are added to the existing ones along with social changes. The modern concept of Labour welfare entails all those activities of the employers which are directed towards providing the employees with certain facilities and services in addition to wages or salaries. Welfare services are merely maintenance factors and not motivators, yet they are essential for the health of the organization since they bear a close connection with the productivities of Labour force.
According to Royal Commission of Labour “ The term welfare as applied to industrial workers is one which must necessarily be elastic, bearings a somewhat different interpretation in one from another, according to the different social custom, the degree of industrialization and the educational development of workers.”
According to ILO report, “Workers welfare should be understood as including
such services, amenities and facilities which may be established in or in the
immediate vicinity of undertakings to enable the persons employed in them to
perform their work in healthy and peaceful surroundings and to avail of facilities
which improve their health and bring high morale.”
According to the committees on Labour welfare (1969), “Labour welfare
includes such services, facilities, and amenities as adequate canteen, rest and
recreation facilities, sanitary and medical facilities, arrangements for travel to
and from work and for the accommodation of workers employed at a distance
from their homes and such other services, amenities and facilities including
social security measures as they contribute to improve the condition under which
workers are employed.”
According to Labour Investigation Committee (1946), “Employee welfare
means anything divine for intellectual, physical, moral and economic betterment
of the workers, whether, by employers, government or by other agencies, over
and above what is laid down by Law or what is normally accepted on the part of
the contracted benefits for which workers may have bargained.”
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NEED AND SCOPE OF LABOUR WELFARE
The Labour welfare has become essential because of the vary of the industrial
system. The approach to this problem or movements differs from country to
country, according to the degree of development in a particular. However the
need for Labour in someway or particular country. However the need for Labour
welfare in someway or the other is realized all over the world because of the
Scio economic conditions, which the industrial society has thrown up.
SIGNIFICANCE OF LABOUR WELFARE
The basic objective of Labour welfare is to enable workers to live a richer and
more satisfactory life. Labour welfare is in the interest of the Labour, the
employer and the society as a whole.
1) Benefits to the workers
1) Welfare facilities provide better physical and mental health to the workers and
make them happy.
2) Welfare facilities like housing, medical benefits, education and reaction facilities
for the worker’s families help to create contended workers.
3) Improvement in material, intellectual and cultural conditions of life protects
workers from social evils like drinking, gambling etc.
2) Benefits to the Employers
1) Labour welfare facilities help to increase employee productivity or efficiency by
improving their physical and mental health.
2) Welfare measures help to improve the good will and public image of the
enterprise
3) Welfare services serve to maintain some peace with the employee’s unions.
Employee welfare also helps to improve industrial relations and industrial peace
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4) Employee’s turnover is reduced due to the provision of welfare facilities.
Employees take active interest in their jobs and work with a feeling of
involvement and satisfaction.
5) Employers secure the benefits of high efficiency, cordial industrial relations and
low Labour absenteeism and turnover
3) Benefits to the society
Labour welfare is also in the interest of the larger society because the health,
efficiency and happiness of each individual represent the general well being of
all. Well housed, well fed and well looked after Labour is not only an asset to the
employer but serves to raise the standards of industry and Labour in the country.
Rational of HRD for workers
In developing country like India, public sector has become a major investment of
economic and social transformation. Public sector seeks to achieve the
commanding height of our national economy. A major challenge to HRD in
public sector is the heterogeneous composition of workforce is so for as their
education exposure and work attitudes are concerned. The population and
workers category comprises workman from socially disadvantaged groups,
women and other category like physically handicapped and representatives from
religion monitoring groups. This makes the use of HRD much more imperative
as each group has its own assumption about other and biases and prejudices
based on coordination of caste, sex language and religion calls much more
integrated efforts to create cohesion in workforce.
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HRD for workers
1) It will develop occupational capabilities
2) It will intellectual, psychological, social and cultural aspects
3) it will develops the higher level of achievement, motivation and self
management skills, and
4) It will develop the confidence, initiative and entrepreneur skills.
Scope of Labour welfare
Labour welfare, it nature must necessarily be elastic, bearing a somewhat
different interpretation in our country from another, according to the different
social customs the degree of industrialization and the educational development
of the workers, limits therefore cannot be rigidly laid down for the scope of
Labour welfare for all industries and for all times. They have to be elastic and
flexible enough to suit the existing condition of the workers, and to include all at
essential perquisites of life, and the minimum basic amenities, our constitution in
its Directive principles of state policy refers generally “to the promotion of welfare
of the people.” In its specific application to the working class, the necessity of
“securing just and humane conditions of work” for them has been highlighted but
what these conditions actually imply cannot be specified in rigid terms for all
terms for all times.
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Types of welfare services
Broadly Labour welfare services can be classified in to two categories.
1 Within the organization services (Intra-mural)
The services provided within the organization include medical aid, recreational
facilities, libraries, canteens, rest rooms, washing and bathing facilities etc.
2) Outside the organization services (Extra-mural).
Outside the organization, welfare arrangements include housing
accommodation, transport, Children’s education sports fields, holiday homes,
leave travel facilities, interest free loans etc.
The welfare facilities may further be classified in to three basic categories.
1 Economic service
2 Recreational services
3 Facilitative services
a) Housing facilities
b) Medical facilities
c) Education
d) Transportation
e) Consumer cooperative stores.
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Statutory provisions concerning Labour welfare
Employers are required to provide Labour welfare facilities under the following
Laws.
1) The Factories Act, 1948
2) The plantation Labour Act, 1951
3) The Mines Act, 1952
4) The Motor Transport workers Act, 1961
5) The Contract Labour (Regulation and Abolition) Act 1970
6) The Merchant Shipping Act, 1958
7) The Dock workers (Regulation of Employment) Act, 1948
The Motor Transport workers Act, 1961
This Act contains the following provisions for Labour welfare for the business
providing Transport services.
1) Canteens of prescribed standards if employing 100 or more workers.
2) clean, ventilated, well lighted and comfortable rest rooms at every place where
motor transport worker are required to habit night
3) Uniforms, rain coats to drivers, conductors and line checking staff for protection
against rain and cold.
4) The prescribed amount of washing allowance to the above mentioned staff
5) Prescribed medical facilities at the operative centers and at halting stations
6) First aid facilities in every transport vehicle.
Non statutory provisions concerning Labour welfare
Non statutory benefits, also called voluntary benefits, include loans for
house building, education of children, leave travel concession, fair price shops,
loans for purchasing personal conveyance and a host of other facilities.
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Principles of Labour Welfare
Labour welfare is dependent on certain basic principles which must be kept in
mind and properly followed to achieve a successful implementation of welfare
programmers.
Principles of adequacy of wages
Labour welfare measures cannot be a substitute for wages. Workers have a
right to adequate wages but right wage rates alone cannot create a healthy
atmosphere not bring about a sense of commitment on the part of workers. A
combination of social welfare, emotional welfare and economic welfare together
would achieve good results.
Principles of social Responsibility of Industry
Industry according to this principle has an obligation or duty towards its
employees took after their welfare. The constitution of India in its directive
principles of state policy also emphasizes.
Principle of efficiency
This plays an important role in welfare services and is based on the relationship
between welfare and efficiency through it is difficult to measure this relationship,
whether one accepts the social responsibilities of industry or not the employer
quite often accepts responsibility for implementing such Labour welfare
measures as would increase efficiency, for instance programmers for housing,
education and training the provision of a balanced diet and family planning
measures are some of the important programs of Labour welfare which
increases the efficiency of the workers, especially in under developed and
developing countries.
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Principles of re-personisation
The development of the women personality is given here as the goal of
industrial welfare which according this principles should counter act the bare full
effects of industrial system. Therefore it is necessary to implement Labor welfare
services, both inside and outside the factory that will provide intra mural and
extra mural welfare services.
This play an important role in the success of welfare services. Here again
welfare is a total in concept from this angle a co-ordinate approach will promote
a healthy development of the worker in his work and community. This is
essential for the of harmony and continuity in Labour welfare services.
Principles of Accountability
This may also be called the principle of evaluation, here on responsible persons
gives an assessment or evaluation of existing welfare services on a periodical
basis to a higher authority. This is very necessary for them one can judge and
analysis the success of Labour welfare programmers such scientifically made
evaluation is lacking in Labour welfare services in Indian Industries.
Approaches (or) Theories of Labour welfare
There are eight theories which constitutes the conceptual framework of Labour
welfare have so far been outlined. They are
1) The policy theory,
2) The religious theory,
3) The philanthropic theory,
4) The paternalistic theory,
5) The placating theory,
6) The public Relation theory,
7) Functional theory,
8) Social theory.
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1) The policing Theory.
According to this theory, the factory owners exploit the worker in an unfair
manner. Instances of exploitation are making the workers work for long hours
paying low wages, neglecting health and safety provisions, providing unhygienic
conditions of work etc. A welfare state enacts legislation under which
managements are compelled to provide basic amenities to the workers. Thus,
the state assumes the role of a policeman and compels the employers to provide
welfare facilities and punishes the non- complier.
2) The Religion Theory
The religion theory has two aspects namely, the investment aspect and
atonement aspect. The investment aspect implies that the fruit of today’s deeds
will be reaped tomorrow. Any action, whether positive or negative is thus treated
as an investment. Inspired by this belief, some employers plan and organize
welfare facilities for the employees. The atonement aspect of the religion theory
implies that the present disabilities of a person are the result of the sins
committed by him previously. He should undertake to do good deed how to
atone or compensate for his sins.
3) The Philanthropic Theory
Affection for mankind is the basis of philanthropic theory. This theory refers to
the provision of good working conditions, crèches and canteens out of pity on
the part of the employers who want to remove the disabilities of the workers. The
philanthropic theory is more common in social welfare rather than in industrial
enterprises.
4) The paternalistic Theory
According to the paternalistic theory, the industrialist holds the entire industrial
estate, properties and profits accruing from them in trust. This trust is not actual
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and legal but it is moral. The employers provide for the well being of their
employees out of funds under their control. As, the whole enterprise is held in
trust for the benefit of the employees, this theory is also called trusteeship theory
5) The placating Theory
When workers are organized and unions are strong, management has to
appease them. As crying children are pacified by sweets, workers are pleased
by welfare works. This theory is based on the assumption that management can
bring peace in the organization by welfare measures.
6) The Public Relation Theory
According to this theory, welfare facilities provided by the employers to the
employers to the employers create a good image of the employer in the mind of
the general public. Some employers proudly take their visitors around the plant
to show how well they have organized their welfare activities.
7) The Functional Theory
According to the functional theory welfare work is a means of securing,
preserving and increasing the efficiency of Labour welfare facilities are provided
by the employees to make them more efficient.
8) The Social Theory
The social responsibility of business has been assuming great significance these
days. The social theory implies that a industrial establishment is morally bound
to improve the conditions of society in addition to improving the condition of the
employees. Labour welfare is gradually taking the shape of social welfare
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RESEARCH DESIGN
2.1 INTRODUCTION
Research in common parlance refers to a search for knowledge. Once can also
define research as a scientific and systematic search for pertinent information on
a specific topic. In fact, research is an art of scientific investigation.
Meaning of Research Design
The formidable problem that follows the task of defining the research problem is
the preparation of the design of the research project, popularly known as the
“research design’’. Decisions regarding what, where, when, how much by what
means concerning an inquiry or a research study constitute a research design.
“A research design is the arrangement of conditions for collection and analysis
of data in a manner that aims to combine relevance to the research purpose with
economy in procedure”.
Keeping in view the above stated design decisions; one may split the
overall research design in to the following parts.
a) The sampling design
This deals with the method of selecting items to be observed for the given study.
b) The observational design
This deals to the conditions under which the observations are to be made
c) The statistical design
Which concerns with the question of how many items are to be observed and
how the information and data gathered are to be analyzed and
d) The operational design
This deal with the techniques by which the procedures specified in the sampling,
statistical and observational design can be carried out.
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Statement of the problem
In every organization the management development aims at preparing
employees for future jobs with the organization or at solving organization wide
problems concurring, acquiring or sharpening capabilities required to perform
various tasks and functions associated with their present or expected future roles.
The motive behind the study is to understand and learn the importance of a
“Labour welfare facilities”. Hence the study is undertaken to measure the
importance of” Labour welfare facilities with special reference to BMTC”.
REIVIEW OF LITERATIURE
Review of literature is important as it would give a direction to the researcher as to
what he should investigate and what need attention.
According oxford dictionary “Review” as general survey or assessment of subject
or thing or survey of the past walk back on etc.
Review refer to a look in the research work done in the past that would give an
insight into the different aspects investigated and help the investigator to play
more attention to that need to be investigated.
Labour welfare measures are very much needed to the workers in any industry.
By giving the importance to Labour welfare measures should be evaluated.
According to P.K Reddy (The study conducted by him a telephone industry at
BANGLORE) The following points can be seen, “Majority of worker were happy
regarding to working condition and medical facilities provided by the company
majority of worker were unhappy with uncleanness and mismanagement of
canteen”.
The study conducted by S. Seethalakhsm at madras in a carbon company the
following fact can be seen, “The Company provided all welfare measures to the
employees. They were happy with the medical benefit and canteen facilities which
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are provided by the management employees were aware of ESI and PF other
beneficial scheme and benefits.
According to ESI.C.S.M sriramulu Naidu, the scope and object of employees state
insurance act 1948 covers a wider class of employees and the meaning of factory
as defined in the factory act 1948.
According to statutory provisions, Employer not reduce wages, no employer in
relation to an establishment to which any scheme or the insurance scheme applies
shall reduce, directly or indirectly, the wages of any employee to whom the
schemes applies on the total quantum of benefits in the nature of old age pension,
gratuity, provident fund to which the employee is entitled under the terms of his
employment express or implied.
Objectives of the study
1) To study the welfare activities provided to the workers by BMTC
2) To Analysis the attitude of the workers towards these welfare services
3) To Asses the level of satisfaction of the workers derive from these welfare
services
4) To get the constructive suggestions from the Labour
5) To study the role of management in providing these welfare services
6) To know the different statutory and non- statutory measures provided to
employees
7) To know the reasons for accidents in organization thorough view
8) To know as to how for they make use of these available facilities.
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Purpose of the study
The purpose of the study pertaining to their organization is to know about the
organizational effectiveness of the Labour welfare amenities, which have been
provided to the employees, and to known the motivation level of employees on
their job
Scope of the study
The scope of study is limited to operation level of employees of are the
department in the organization and total man power strength of this organization
is 50 among them, 50 workers were taken for the present study.
Data collection
The research for answers to research questions demands for collection of data.
Data are facts, figures and other relevant materials past and present screening as
basis for study and analysis, data collection is of two ways.
Sources of Data collection
A) The Primary DataThe primary data are those which are collected afresh and for the first time, and
thus happen to be original in character. This data is collected through structured
interview, scheduled as well as questionnaire. The investigator did not found
difficulty in electing the co-operation of the people in collecting the data. Since
he was familiar with the local language (Kannada) and hence, a good report was
established with them, and the response from them was satisfactory.
B) secondary Data The secondary on the other hand, are those which have already been collected
by someone else and which have already been passed through the statistical
process. The investigator is collected information from various books, factory
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records, annual reports and magazines used as sources for study. Special care
was taken to make it as simple and clear to identify the validity of hypothesis.
Tools of Data collection
The investigator has used for the collection of field data like particularly in
surveys and descriptive research, important are.
1) The observational method:-In observation we can get more information by
observing things.
2) The Interview method:- In this method we can get in to the two ways that is
personal information and information related to job.
3) Through schedules:-
A device that is most frequently used in collecting field data. The Interview
schedule method could be used promptly where respondents are busy with their
work. The Interview schedule have been used to know the facts and fig from a
large number and workers by sampling techniques, one purpose of interview is
to get direct information and to verify facts observation is most positive tool of
data collection.
Sampling & sampling size
Sampling is effective method of data collection which refers to the selection of a
part of an aggregate to represent the whole aggregate part of the population is
known as sample. In simple words a sample is one of the respondents selected
from the universe of the study. The process of drawing a sample from a large
population is called sampling
Various techniques of sampling
There are essentially two methods of taking a sample from population viz
Probality/random sampling
Non probability/ nonrandom sampling technique
Probality sampling has following types
Simple random sampling
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Stratified random sampling
Systemic random sampling
cluster sampling
Non probability sampling has following types
Convenience/accidental sampling
Purposive sampling
Quota sampling
snow ball sampling
Limitation of the studyThe investigator found some difficult in during the process of data collection
1) The time for project work is less for conducting the research in a fair manner
2) The researcher could not collect the data as he needed for the investigation
because of time and money constraints
3) Universe and sample size of the study is limited to BMTC.
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COMPANY PROFILE
BMTC provide the most affordable and dependable transport service to the people in
and around Bangalore, the capital of Karnataka State, renowned as the Garden City
and Silicon Valley of India. We are an undertaking of the Government of Karnataka,
dedicated to the commoner's transport facility. Our motive is therefore service than
profit. Yet, since our inception, we are able to make profits by making significant
improvement in our work culture. Today, we are the ONLY PROFIT MAKING
PUBLIC SECTOR URBANTRANSPORT CORPORATION IN THE COUNTRY Our
returns are used again in our operations as we always strive to improve further he
quality of our service not only in providing comfort to the travelling public but also in
other vital aspects: Containing pollution, easing traffic congestion, saving fuel,
introducing all latest technologies in our operations to save precious time and money
as it will ultimately benefit the people since it is a public undertaking.
History
BMTC has its origin in a private company called Bangalore Transport Company
Limited founded in 1940 catering to the entire city with just 98 buses. The then
Government of Mysore took over the city transport from the private company by an
act and ran buses upto 10- mile radius in the city in 1956 calling it Bangalore
Transport Service {BTS}.
1961:
BTS gets recognition as a Unit under a Director. Functions as two divisions, North
and
South.
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August15, 1997: Bangalore Metropolitan Transport Corporation (BMTC) is
incorporated as a separate entity having been bifurcated from its parent body
KSRTC.
BIFURCATIONIn 1981, the Government of Karnataka had started thinking on the lines of bifurcating
KSRTC. This was to ensure better management and operations that would improve
the quality of service. On bifurcation, each corporation would be equipped with
powers to function as an independent entity making its own decisions according to
its specific needs.
BIFURCATING BTS FROM KSRTC WAS FELT WITH MORE URGENCY: The City was extending its boundaries rapidly with new residential localities
coming up day in and day out.
The population of the City was increasing at terrific pace.
Consumer awareness was maturing fast, with expectations more on
convenient and comfortable transport.
BIFURCATION BROUGHT THE DESIRED RESULTS IN A SHORT SPAN. FOR
INSTANCE:
As BTS under KSRTC, it has concentrated on improving infrastructural facility
to fulfill the needs of the travelling public.
On becoming a separate corporation as BMTC, the last seven years the depot strength have
been increased from 13 to 25
BMTC is the biggest Public City Transport Corporation in India. Just
have a bird's eye view of its present infrastructure:
Number of Depots: 32
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LABOUR WELFARE FACILITIES
Shantinagar
Shantinagar
Jayanagar
Vijayanagar
Indiranagar
Subhashnagar
Yeshwanthapur
Peenya
Hennur
Banaswadi
Yelahanka
Kengeri
Katterguppe
R.T. Nagar
Koramangala
Deepanjalinagar
Chandra Layout
I T P L
Electronic city
Banashankari
R.RajeshwariNg
r
Peenya
Kalyana Nagara
K R Puram
HSR Layout
Yeshwanthpur II
Jigani
Hebbala
K.R.Puram
Yelahanka
Srigandhada
kavalu
Surya City
These Depots serve not only as maintenance centers but also as nearest points to ply buses on
the routes of their respective locations.
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Subhashnagar
(Kempe Gowda Bus Station popularly known as
'Majestic Bus Stand),
Shivajinagar
(renovated and built as an ultra modern bus station
with all amenities, subways, revenue yielding office
spaces, parking lots, etc.)
Shanthinagar
(renovated and built as an ultra modern bus station
with all amenities, subways, revenue yielding office
spaces, parking lots, etc.)
City Market (Kalasipalyam)
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LABOUR WELFARE FACILITIES
Minor Bus Stations : 31 spread all over the City
Wayside Bus Shelters : 2200 in city and sub-urban areas.
Aesthetically built, spacious shelters are coming up in various prime localities providing
comfortable seating facilities for the waiting passengers.
Central Workshop:
Centrally located at Shantinagar where bus body building, Vehicles renovation for FC renewals
and Reconditioning of assemblies are the prime activities
Human Resource:
Dedicated workforce of 20473 at different levels working at different places. The Drivers (7489)
conductors (5775) and Driver / Conductors (3610)are the line staff operating the buses. In
fact, they are the human face of the Corporation directly interacting with the public every
moment of their working hours. Maintenance staff (2107) attending the preventive
maintenance of vehicles to keep fit the vehicles for uninterrupted operations. The
administrative staff and others (1492) work both depot level and corporate level helping
smooth functioning of the administration.
PassesWe issue different types of Passes to cater to the different sections of the society according to their needs.
Details of various Passes issued by BMTC during the year 2006-07
1. Monthly Passes
a. City services (Black Board buses) Rs.390/- per month
b. City and Suburban services (both Red and Black board buses)
Rs.535/- per month
c. City, Suburban and Pushpak services (Black, Red and Pushpak Service)
Rs.570/- per month
d. Identity card Rs.50/- per year
Senior citizens Concessional Monthly Commuter passes
Category Type Revised Rates (in Rs.)
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LABOUR WELFARE FACILITIES
City Service (Black Board) General Rs. 390 /-
Senior Citizen's Rs. 350 /-
Sub urban Service (Red Board) General Rs. 535 /-
Senior Citizen'sRs. 485 /-
Pushpak General Rs. 570 /-
Senior Citizen's Rs. 515 /-
2. Daily Pass - Rs. 30/-
3. Weekly Pass- Rs. 180/-
4. Police concessional Pass- Rs. 175/- (per month)
5. Police Duty Summon Pass- Rs. 175/- (per month)
6. Fire Force Pass- Rs. 200/- (per month)
6 Months
7. Journalist Pass- Rs. 120/- (per annum)
8. Blind Pass- FREES
9. Concessional passes to Students:
STAFF WELFARE We at BMTC are aware where our strength lies. It is verily in the
contentment of our staff members, one and all. BMTC extends various kinds of facilities to its
employees.
An exclusive multi specialty hospital for the benefit of the employees and their
family & entered MOU with 30 hospitals.
Dead diction treatment for the crew members
Housing
Incentives on the basis of performance
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LABOUR WELFARE FACILITIES
Education
On retirement, employees are given a warm send off recognizing their valuable service. The
monetary benefits due to the retired employees such as Gratuity, Provident Funds,
Encashment of Leave (admissible), and other benefits are settled immediately so that the
retired employees do not suffer for want of funds. Their wishes will be transferred to the
employees in service as an inspiration.
Misson
To provide Efficient, Economic, Safe, Reliable and Punctual services to the commuters of
City and Sub-urban areas of Bangalore.
- from the Preamble of the Act framed by the
Government of Karnataka for the formation of BMTC
BMTC provide the most affordable and dependable transport service to the people in and around
Bangalore, the capital of
Karnataka State, renowned as the Garden City and Silicon Valley of India. We are an undertaking
of the Government of Karnataka, dedicated to the commoner's transport facility. Our motive is
therefore service than profit. Yet, since our inception, we are able to make profits by making
significant improvement in our work culture.
Our returns are used again in our operations as we always strive to improve further the quality of
our service not only in providing comfort to the travelling public but also in other vital aspects:
Containing pollution, easing traffic congestion, saving fuel, introducing all latest technologies in our
operations to save precious time and money as it will ultimately benefit the people since it is a
public undertaking.
LABOUR WELFARE
Crew Rest Rooms are provided at depots, Wage arrears, DA installments and
difference of HRA, CCA arrears paidregularly,Periodical grievance meeting
conducted at depots, Deaddiction, medical camps, WAPPA programs organized,
Transparency in recruitment and disciplinary cases.
ACHIEVEMENTS
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LABOUR WELFARE FACILITIES
Bangalore is one of the fastest growing Metropolises in India. The increase in
population is phenomenal and the two wheelers and other personalized vehicles
population have posed serious problems for transportation. Looking at the
problems of urban public transport in Bangalore, Government of Karnataka formed
BMTC as an independent Urban Transport Corporation for Bangalore City with
effect from 15thAugust 1997.
It is rare to find an Urban Transport Undertaking which has no accumulated
loss, has positive net worth, has made a profit of Rs. 77.39 crores in 2003-04 and
stands first interns of commuter’s satisfaction among seven competing stake
holders in the city of Bangalore. This is Bangalore Metropolitan Transport
Corporation, which has been a
model to the entire Nation .BMTC is presently operating 3793 schedules with a
fleet strength of 3899 buses through its 24 depots, 3 major bus stations, 26 sub
bus-stations and one Central
Workshop.
Bangalore Metropolitan Transport Corporation Central Offices, Bangalore-
560027
Report on the steps taken in the implementation of the Five Effective Transport
Management Initiatives in Bangalore Metropolitan Transport Corporation.
1. Infrastructure for Effective Transport Management Initiatives:
Rationalization of existing schedules to maximize vehicle utility and
revenue returns.
Night Service: Number of schedules increased to 100 with additional of 40
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 27
LABOUR WELFARE FACILITIES
new schedules.
Fresh Proposals:
A. Core Inner Ring Road Services:
Concept being implemented by BMP it envisages improved connectivity between
important commercial, administrative, aducational and other land marks within
core CBD’s (as detailed below) such as Yeshawanthapura, Rajajinagar, Magadi
Road, Trinity Circle, Coles Park, J.C.Nagar, Indian Institute of Science. The
proposed corridor which is to come up on the existing roads through induction of
additional infrastructure such grade separators, fly over etc. that would ensure
unimpeded traffic. The corridor is expected to be 28.0 kms long. BMTC has
prepared a plan to introduce a core inner ring road service for which enrooted bus
bays, bus stops have been identified and other related work such as estimates
regarding deployment of buses, frequency to be offered etc., has been completed.
B. Augmentation of Metro/Grid Services:
At present BMTC is operating 89 schedules on 25 grid routes. To further improve
the frequency and connectivity a major augmentation is being planned through
induction of 230 new buses.
C. Introduction of Branded Peak Hour Service:
To improve frequency give better travel facility during morning and evening peak
hours BMTC is planning to induct 320 additional buses, which will take the total
peak hour service to 500, which will be converted into a branded service.
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LABOUR WELFARE FACILITIES
D. Hospital Special Service: BMTC with the aim of contributing its mite for
people who commute to avail the Medical facilities is introducing “Hospital Special
Service” which provides easy connectivity to important Hospital in Bangalore from
the city center. It is hope that this service will convenience public who travel by
train and long distance buses to reach Bangalore for availing Medicare, These
service are being introduced on three routes which provide connectivity to 22
important Hospitals from the Kempegowda bus station. The Humble Minister for
transport, government of Karnataka will be dedicating this service to the public on
16th August 2006.
E. Ladies Special Service: Fulfilling the promise of Hon’ble Chief Minister, BMTC
is starting a new and an exclusive service dedicated to Lady Commuters. To start
with 12 such Routes are being introduced. With this the uncertainty and the
struggle for a seat for ladies and children will be thing of the past,. Comfortable
travel with enough room for Ladies and Children even during peak hours is
ensured also specially safe and secure for unaccompanied children and Ladies
also it permits travel on the basis of existing passes such as day, monthly, student
passes without any additional cost. The Hon’ble Minister for Transport,
Government of Karnataka will be dedicating this service to the public on The 16th
of August 2006.
2. Public Relations for effective Transport Management initiative:
In Office: Public grievances which are belongs to the operations of the
Corporation are heard and attended in the Office of the Chief Traffic
Manager (Operations) during all working hours. The other grievances are
heard by all the concerned Head of the Departments. Apart from those
received at bus stations, control room etc.
To facilitate free flow of information regarding the existing facilities and new
ones initiated for the benefit of commuters by BMTC, new avenues of
information, which double up as channels of interaction between BMTC and
its patrons, the publics are being made available. “Call Centre” is the latest
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LABOUR WELFARE FACILITIES
in this direction.
“BMTC CALL CENTER”: The call centre is functioning from 0800 hours to
2000 hours. This facility is being made available to the public for recording
their grievances, suggestions and complaints pertaining to all aspects of
BMTC, which has a bearing on the commuters. Two exclusive telephone
lines with Nos. 12667 and 25550565 are put on the disposal of the public.
Enquiry Counters, Public Address System: With the aim of providing
information related to BMTC operations and other services offered for the
benefit of the public enquiry counters staffed with qualified traffic personnel
and equipped with latest information pertaining to BMTC routes such as
destination details, arrival and departure timings, en-route places,
information pertaining to important land marks in the city and other civic
facilities such as hospitals, Police Stations etc have been established at all
major bus stations. Also available for public are complaints and suggestion
books. These information centers functions between 0600 to 2200 hours.
Public Address System: To facilitate smooth operations and a means of
quick dissemination of information Public Address System has been
installed at the major bus stations.
Interactive Voice Response System (IVRS): Interactive Voice Response
System will enable the public to get information about operations through
telephone.
Citizens’ Charter: Citizen Charter containing the commitments of the
corporations towards the commuters has been published by BMTC with the
dual purpose of educating both its personnel and the general public
regarding the corporation’s obligations to its patrons and the special
commitments towards them. This Charter printed in bilingual posters is
exhibited in all its buses as well as bus stations. The revised Citizen charter
is under printing and the same will be released by the end of January-2006.
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LABOUR WELFARE FACILITIES
Action has been taken to fix the Citizen Charter Boards in all the buses in
passenger saloon i.e., behind driver partition and being ensured.
Documentary film on BMTC: BMTC has been producing documentary
films on subjects related to its day-to-day functioning, accidents – its
repercussions and relief road safety etc as a medium for putting forth the
BMTC’s point of view and for educating its staff. As off now nearly 20
documentary films on a variety of subjects have produced and screened for
the benefit of its staff.
Banners and Hoarding: BMTC displays banners and hoardings to spread
information about the facilities offered by BMTC. This is done for the benefit
of commuters. Information pertaining to traffic operations, introduction of
new schemes, information regarding various passes issued by BMTC and
also cautionary information in respect of use of facilities is provided. These
hoardings and banners are exhibited at vantage locations in bus stations
and other infrastructural sites.
Transport Adalats: BMTC responds to and deputes officials to attend to
transport adalats conducted by different RTO’s whenever intimated and
subjects related to BMTC come up for discussion.
3. Innovative Technology for Effective Transport Management Initiative:
Internet based Bus route operation details: BMTC has introduced Bus route
operation details available on the Internet. Under this system the commuters can
get the details of the bus services operated by BMTC by choosing the Origin and
Destination of their choice. All the bus services details along with the timings and
bus stop details will be available. The route map is also available for their benefit
and the same can be printed and taken by them if desired.
Monitoring of Bus operations using GPS: BMTC has been working on the project
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LABOUR WELFARE FACILITIES
of introduction of On-line GPS system for monitoring the bus operations. Two
agencies have been finalized. MOU has been entered into with M/s.Aravind Mills
for providing on-line GPS Services on 500 vehicles at Rs.1102/- per vehicle per
month as service charges. They have installed the GPS modules on 500 vehicles.
They have established the Control Room at Indiranagar. The software
development for using these GPS data for reports generation is in progress.
Further the second agency M/s. Mobile Aplitic India Pvt. Ltd, have fitted GPS
modules on 596 vehicles. The software development and customization work is in
progress.
Online registration of Complaints: BMTC has provided facilities to register their
complaints and suggestion through Internet. BMTC is receiving complaints/
suggestions from the commuters to the Call Centre and they are being attended
and replied also.
Electronic Display system in the buses: BMTC is introducing electronic display system of
destination boards in the buses. 5 set of sample modules for 5 vehicles has been
received and under test before installation. The LED display system being introduced in
the buses will have the facility to display important messages to the commuters for the
improvement of services. The scrolling messages will be displayed both in Kannada and
English. Apart from this display of information in the form of illuminated photographs
through LED is also being explored.
Electronic Ticketing Machine (ETM’s): BMTC has introduced the latest techniques
in passenger ticketing and commuter passes wherein handheld ETM’s (Electronic
Ticketing Machines) are being introduced to replace the manual system of ticket
issue. Work on introduction of smart cards etc, is also in progress. These steps
are being introduced to make travel a pleasure by removing all irritants present in
the system.
4. Vehicular Air Pollution Management Initiative: The BMTC is aware of the air
pollution in Bangalore City and action is being taken to mitigate the air pollution by
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LABOUR WELFARE FACILITIES
taking proper action at depot level.
a) All BMTC vehicles have been subjected for emission check every month and
corrective actions have been taken immediately in all the depots. To facilitate this
work all depots have been equipped with emission testing units.
b) Depot Mechanics have been constantly trained to tune up the vehicles and also
to acquire the new methodologies to operate the emission testing machines.
BMTC is the first organization to purchase Euro-I vehicle in the year 2000 and
also purchasing the vehicles fitted with Euro-II engines for the last three years.
BMTC is using low sulphar diesel (0.05% Sulphur). There are 1510 buses fitted
with engines conforming to BS-II norms. There are 5 buses fitted with engines
confirming to BS-III norms under trail.
The year wise smoke check details conducted on BMTC vehicles are as under:
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 33
YearNo.of
Checks
Avg.checks
/day
No.of
Defects
% age of
defects
1997-98 7080 19.40 1102 15.56
1998-99 12298 33.69 1494 12.15
1999-00 21480 58.85 1323 6.16
2000-01 26567 72.79 687 2.59
2001-02 27868 76.35 168 0.60
2002-03 28589 78.33 59 0.21
2003-04 30070 82.38 24 0.10
2004-05 36040 98.74 45 0.12
2005-06 (Upto
Dec. –05)30642 111.02 59 0.19
LABOUR WELFARE FACILITIES
Action has been taken to control the speed restricting the RPM of the engine, so
that the vehicles speed is between 60-65 KMs., per hour and made tamper
proof by sealing the FIP. It is being crosschecked every month.
Control of suspended particulate matter (SPM): The BMTC has equipped DPF
(Diesel Particulate filter) developed by M/s. BHEL in two of its Leyland buses on
trial basis, to trap carbon particulate.
5. Road Safety Management Initiative:
Regular In-House training programme is conducted for the benefit of the
conductors and drivers to import training on aspects pertaining to road
discipline, traffic rules, public behaviour coats, de-addiction etc. A
permanent full time training facility is functional. Services of experts from
out side are also availed for the conduct of these courses. NGO’s active
in the field are also roped in this programme.
The Officers and the supervisory staff are also being deputed to CIRT
and other training institutions for refresher training.
The drivers are encouraged for safe driving by awarding Chief Minister’s
gold medals and silver medals, incentives of increments and cash
awards.
BMTC is first organization, which has recruited drivers following the
transparency in recruitment by testing the skill scientifically in the driving
track before recruitment to get better quality drivers.
The year wise drivers trained in BMTC Training Center as shown under:
Year No. of Drivers
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LABOUR WELFARE FACILITIES
1997-98 7080
1998-99 12298
1999-00 21480
2000-01 26567
2001-02 27868
2002-03 28589
2003-04 30070
2004-05 36040
2005-06 (Upto Dec. –05)
30642
All the BMTC vehicles have been fitted with electrical horn and shrill air horns
have been totally removed from all its fleet to give fillip for road safety.
BMTC has been continuously imparting training in a phased manner at different
levels organized by the chassis manufacturers, involving experts in the field of
automobile engineering. The detail furnished below indicates the training
provided to Mechanical Officers and Mechanical staff duly deputing them for
training outside the state/In-house to acquire the new technology.
YearAshok Leyland Tata Motors Mico
Mech.StaffCIRTPUNE
In-HouseOfficer Mech.Staff Officer Mech.Staff
1998-99
3 6 - 16 - - -
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LABOUR WELFARE FACILITIES
1999-00
4 52 4 32 - - -
2000-01
4 62 6 22 - - 290
2001-02
3 69 - 20 - - 101
2002-03
- 16 2 55 - 15 188
2003-04
- 52 2 51 - 13 -
2004-05
- 32 - 33 43 10 300
2005-06
(Upto Dec. –05)
- 34 - 62 4 - 446
Computerization of emission testing: The inspection of vehicles to issue PUC
certificate to BMTC buses is out sourced to KSRTC to adopt the concept of
third party inspection. These computerized emission testing equipments will
record the vehicle number by using Web camera and the readings are taken
at recommended sump oil temperature (engine oil sump) and RPM of the
engine.
FUNCIONAL DEPARTMENT OF THE CORPORATION
1. Central Office
The central wing is at shantinagar within the layout of the Bangalore
city
2. Accounts and Finance Department.
Deals with various revenue receipts and revenue expenses and also
with capital receipts and capital expenses, prepare final Accounts of
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LABOUR WELFARE FACILITIES
the corporation.
3. Labour Welfare Department
Deals with medical facilities to employee’s grievance handling, and
employee motivation and also acts conciliation between employees
and management.
4. Personal Department
Deals with recruitment, promotion of employees and also maintain
personal data of each employees of the corporation.
5. MIS and System Department
Deals with maintaining statistics and computerization of various
activities of the corporation.
6. Store and System Department
Deals with inventory holding and purchasing. They have adopted ABC
analysis; stocks level techniques for inventory control.
7. Traffic Department
This deals with routing location of buses, allocation of curve etc.
8. civil Engineering Department
Deals with works like maintenance and repair of depots, workshop,
bus-station etc. they also entrusted when the construction and
maintenance of infrastructure like depots, bus stations, shelters,
quarters, hospitals, commercial establishments etc.
9. Mechanical Engineering Department
This department is entrusted with two major functions like maintenance
of buses, bus body building
10.Legal Department
This department deals with the matters relating to law. It has 60 panels
of
Advocates working for BMTC.
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LABOUR WELFARE FACILITIES
11.Security and Vigilance Department.
This department is functioning as eyes and ears of the corporation.
The
Main duties of this department are to provide physical security to
property and also to ensure proper department action against theft,
fire, misappropriation by the employees and outside people.
FUTURE PLANS
BMTC Plans for 2007-08 :
1) Proposed to augment 499 New Schedules
2) Proposed to add 708 New Vehicles and also replacing 200 aged vehicles
3) It is planned to increase the service kms from 8.60 lakhs per day to 9.55
lakhs per day
by March 2006
4) Introduction of On-line GPS System on 1200 vehicles
5) Introduction of Passenger Information System and IVRS system
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LABOUR WELFARE FACILITIES
Table-1
Table showing respondents by sex
s.no Sex group No of respondents percentage
1 Male 35 70
2 Female 15 30
Total 50 100
Graph-1
Graph showing respondents by sex
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 39
LABOUR WELFARE FACILITIES
Analysis
The above table clearly shows that 70% respondents are Male. The 30% of the respondents are female.
Inferences
It clearly explains that the majority of the male workers are in the organization
It clearly denotes that the very less number of female workers are working in this organization.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 40
LABOUR WELFARE FACILITIES
Table-2
Table showing respondents by age
Graph showing respondents by age
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 41
s.no Age group No of respondents percentage
1 20-30 12 24%2 30-40 4 8%3 40-50 30 60%4 50-60 4 8%
Total 50 100%
LABOUR WELFARE FACILITIES
Analysis
The above table clearly shows that 24% of the respondent are fall the age group of 20 to 30, and
only8% of the respondents are fall the age group 30 to40 The 8% of the respondents are fall the age group of 40 to 50, 60% and
from the age group of 50 to 60 are 8%.
Inferences
It clearly explains that the company has the employee age group of 40 to 50.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 42
LABOUR WELFARE FACILITIES
Table-3
Table showing respondents by qualification
s.no Educational qualification No of respondent percentage
1 SSLC 22 442 PUC 24 483 Graduation 2 44 Post Graduation 2 4
total 50 100
Graph showing respondents by qualification
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 43
LABOUR WELFARE FACILITIES
Analysis
The above table clearly shows that the percentage of workers according to their educational qualification. It found that the above 44% of the respondents are from the S.S.L.C and 48% of the respondents are P.U.C and remaining 4% of the respondents are Graduation and 4%of the respondents are from the post Graduate
Inferences
It clearly explains that the company is having more education background from the PUC&SSLC
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 44
LABOUR WELFARE FACILITIES
Table-4
Table showing respondents by experience
s.no experience No of respondents percentage
1 Below 10 15 302 10-15 4 83 15-20 8 164 Above 23 46
Total 50 100
Graph showing respondents by experience
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 45
LABOUR WELFARE FACILITIES
ANALYSIS
The above table clearly shows that the percentage of the respondents are in the service range of 10 years of only 30% of the respondents, and in between the range of 10 to 15 are only 8% of the respondents, 15 to 20 are only 16% if the respondents and the above the 20 are 46% of the respondents.
Inferences
It clearly explains that the majority of the employees are more than 20 years of experience.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 46
LABOUR WELFARE FACILITIES
Table-5
Table Showing respondents by nature of work
s.no nature of work No of respondents percentage
1 Technical 5 102 Non-Technical 45 90
total 50 100
Graph Showing respondents by nature of work
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 47
LABOUR WELFARE FACILITIES
Analysis:-
The above table clearly shows that the 90% of the respondents are doing non-technical works and only 10% of the respondents are doing technical works.
Inferences:-
The above table revels that majority of workers are working nontechnical. It means that both technical and non technical workers are required for the execution of the work.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 48
LABOUR WELFARE FACILITIES
Table-6
The table showing respondent by mode of conveniences
s.no opinions No of respondents Percentage
1 Yes 43 862 No 7 14
Total 50 100
Graph showing respondent by mode of conveniences
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 49
LABOUR WELFARE FACILITIES
Analysis:-
The above table cleanly shows that the 86% of the respondents are satisfied with existing mode of conveyance and only 14% of the respondents still need mode of conveyance.
Inferences:-
It reveals that majority of the workers are satisfied with existing mode of
conveyance in this organization.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 50
LABOUR WELFARE FACILITIES
Table-7
The table showing respondent by aware of welfare activities
s.no opinions No of respondents Percentage
1 Yes 42 842 No 8 16
Total 50 100
Graph showing respondent by aware of welfare activities
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LABOUR WELFARE FACILITIES
Analysis:-
The above table clearly displays that 84% of the respondent are aware of Labour welfare activities.
Only 16 of the respondents are not aware about Labour welfare activities in this organization.
Inferences:-
It cleanly explains that the majority of the workers are satisfied with existing Labour welfare activities.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 52
LABOUR WELFARE FACILITIES
Table-8
the table showing Opinion of the respondent regarding welfare
facilities
s.no No of respondents percentage
1 Satisfied 18 362 Partial/Satisfied 17 343 Not Satisfied 15 30
total 50 100
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 53
LABOUR WELFARE FACILITIES
Graph showing Opinion of the respondents regarding welfare facilities
Analysis:-
The above table clearly shows that the 36% of the respondents are satisfied with their welfare facilities.
The 34% of the respondents are express their opinion as particularly satisfied and remaining 30% of the respondents are not satisfied.
Inferences:-
It is clearly explains that majority of the workers are satisfied with Labour welfare facilities.
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 54
LABOUR WELFARE FACILITIES
Table-9
The table showing opinion about accident prevention of measures
S.No opinion No of respondents percentage1 Good 18 362 Average 26 523 poor 6 12
50 100
Graph showing opinion about accident prevention of measures
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 55
LABOUR WELFARE FACILITIES
Analysis:-
The above table clearly indicates that 36% of the respondents are
expressed their opinion good.
The 52% of the respondents are expressed their opinion average and 12
of the respondents are expressed their opinion is poor.
Inferences:-
It is clearly explains that in the company that the majority of the
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LABOUR WELFARE FACILITIES
respondents gave their opinion is an average about accidents prevention
measures in this organization.
Table-10
The table showing respondents opinion to wards fringe
benefits
s.no opinion No of respondents Percentage1 Yes 5 102 No 45 90
total 50 100
Graph showing respondents opinion to wards fringe benefits
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 57
LABOUR WELFARE FACILITIES
Analysis:-
The above table clearly discloses that 90% of the respondents are getting
fringe benefits.
Only 10% of the respondents are not getting any fringe benefits.
Inferences:-
Hence majority of the responds are getting fringe benefits and only few
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LABOUR WELFARE FACILITIES
are not satisfied with their existing fringe benefits in this concern.
Table-11
Table showing Respondents opinion to wards satisfaction with
uniform facilities
s.no Opinion about uniform No of respondents percentage1 Yes 44 882 No 6 12
total 50 100
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 59
LABOUR WELFARE FACILITIES
Graph showing Respondents opinion to wards satisfaction with
uniform facilities
Analysis:-
The above fable clearly shows that 88% respondents are satisfied.
Only 12% of the respondents are not satisfied with their uniform facilities
providing by the organization.
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LABOUR WELFARE FACILITIES
Inferences:-
It clearly explains that majority of respondents are satisfied and only less
number of respondents are not satisfied with existing uniform facilities
provided by the organization.
Table-12
The table showing about welfare benefits and its satisfaction
s.no about welfare benefits No of respondents percentage1 Intra rural benefits 42 842 Extra rural benefits 08 16
total 50 100
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LABOUR WELFARE FACILITIES
Graph Showing about welfare benefits and its satisfaction
Analysis:-
The above table if is evident that 84% of respondents are satisfied with
the international labour welfare benefits and remaining 16% of the
respondents is satisfied with extra rural benefits.
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LABOUR WELFARE FACILITIES
Inferences:-
It clearly explains that the majority of the employees with existing labour
welfare benefits and more priority are given by the organization for
Labour welfare benefits for motivating the employees in this organization.
Table-13
The table showing opinion regarding Labour welfare policies,
planning and its satisfaction
s.no opinion No of respondents percentage1 Yes 39 78
LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 63
LABOUR WELFARE FACILITIES
2 No 11 22total 50 100
Graph showing opinion regarding Labour welfare policies, planning and its satisfaction
Analysis
polices and planning in the organization 78% of the respondents opinion
is positive and 22% of the above table clearly shows the opinion of the
respondents regarding Labour welfare the respondents are negative
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LABOUR WELFARE FACILITIES
towards Labour welfare polices and planning in the concern.
Inferences
IT is clearly reveals that the majority of the respondents are satisfied with
Labour welfare polices and planning implement by the management.
Table-14
The table showing opinion about first aid boxes
s.no opinion about first aid boxes No of respondents percentage
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1 Yes 50 1002 No 0 00
total 50 100
Graph showing opinion about first aid boxes
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Analysis
The above table clearly indicates that 100% of the
respondents are expressed their opinions about first aid boxes
maintained fully equipped in the organization.
Inferences
It clearly explains that the 100% of the respondents expressed
their opinion positive towards first aid boxes.
Table-15
The table showing educational allowances
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s.no opinion about educational allowances
No of respondents percentage
1 Yes 16 322 No 34 68
total 50 100
Graph showing educational allowances
Analysis
The above table clearly shows that 32% of the respondents are getting
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educational allowances.
The 68% of the respondents are not getting any educational allowances
for their children’s by the management.
Inferences
It clearly explains that the majority of employees are not getting
educational allowances for their children.
Table-16
The table showing opinion regarding prices of items provide in
the canteen.
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s.no opinion No of respondent percentage
1 Yes 37 742 No 13 26
total 50 100
Graph showing opinion regarding prices of items provide in the
canteen.
Analysis
The above table shows 74% of respondent are satisfied and 26% of
respondents are not satisfied with prices of items in the canteen.
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Inferences
It clearly explains that the majority 74% of the respondents are satisfied
with prices of items provided in the canteen by the management in the
BMTC.
Table-17
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The table showing opinion about home loan facilities by the
management
s.no opinion about loan facility No of respondents Percentage
1 Yes 0 02 No 50 100
total 50 100
Graph showing opinion about home loan facilities by the
management
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Analysis
The above table clearly shows that the 100% of the respondents are not satisfied with
the home loan facilities.
Inferences
It is clearly explains that the employees in the organization there are not getting any
home loan facilities.
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Table-18
The table showing opinion about safety training program by the
management.
s.no opinion about safety training program
No of respondents percentage
1 Yes 40 80
2 No 10 20
total 50 100
Graph showing opinion about safety training program by the
management.
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Analysis
The above table clearly shows that 80% of the respondents are getting safety
training programs.
Only 20% of the respondents are not getting safety training programs.
Inferences
It is clearly explains that the majority of the employees are getting the training
program
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Major Findings of the Study
General findings of the study
In a sample study of BMTC employees, male respondents are farmed a
majority that is 70%.
Majority of the respondents that is 52%of them are in the age group of
40-50 years.
Thy study showed that majority of the respondents that is 48% they are
from the PUC background.
It is found that majority of the respondents are Non technical workers
The 58%of respondents to it that, shift leads to stress.
It is found that 84% of the respondents are aware of welfare activities
It is observed that only 36% of the respondents are fully satisfied about
the welfare facilities provided by the BMTC
It is observed that 90% of the respondents are opined that they are not
satisfied with the fringe benefits
It is observed that 52% of the respondents are moderately satisfied with
Accident prevention measures
It is observed that 84% of the respondents satisfied with the welfare
benefits provided by the organization
It is found that 100% of the respondents are happy with the first aid
boxes situated in the vehicles
78% of the respondents are dissatisfied with the educational allowances
provided by the organization
74% of the respondents are satisfied with food facilities and prices in the
company canteen
Majority of the respondents are unhappy with the Home loan
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LABOUR WELFARE FACILITIES
facilities
It is observed that 80% of the respondents opine that they
undergone safety Training program
Suggestions:-
Based on the findings of the study, the research furnishes the
following suggestion.
The management should take little more initiative to bring
down the stressful situations or conditions in the organization
Continuous feedback to the employees should be
encouraged. Feedback to supervisors from subordinates
should also be encouraged
Coordination and cooperation among the employees must be
encouraged in order to cultivate team spirit
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Supervisions should encourage creativity and innovation.
The organization should consider employees as human
assets and made than feel wanted and value their opinions.
There should be greater insolvent of workers in welfare policy
decision making.
Induction and training programs must be encouraged to
improve employee performance.
Incentives scheme should be provided to encourage
employees to work overtime.
Efforts must be made to provide a job security to employees
who in turn will increase their morale and production.
The human resource department in the organization should
play an important role in improving the worker environment of
the company.
Suggestion schemes should be encourage with constant
response given to employees. This will motivate then to come
up with innovative and constructive suggestions
Organization should take imitative to provide home loans to the
employees in the organization so that empolyees get benefited
To secure the interest of employees. Company should take initiative to
provide educational allowances
Though majority of the employees are happy with the Accident
prevention measures. The company should initiative improve the
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effectiveness of the Accident prevention measures
Conclusion
The present study brought out the that work stress has both positive and negative
out of the fact that work stress is positive and negative outcome of it. When the
stress is positive, it leads to the growth of an individual’s growth. The study
conducted by the researchers, feels that employees did help to bring the
management and the employees. The study helped to bring in to light sources and
causes of stress, a relationship between stress and Job performance and finally
on the stress management skills.
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BIBLIOGRAPHY
N.G. Nair and Latha Nair – Personnal management and industrial
relations, First edition 2001, S.Chand & Co ltd, New Delhi.
V.S.P.Rao – Human Resource Management, First edition 2002, Excel
Books, New Delhi.
K.Ashwathappa – Human Resource and Personnal Management, Third
edition 2002, Tata McGraw-Hill publishing company ltd, New Delhi.
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P.Subba Rao – Essentials of Human Resource Management and Industrial
Relations, Second edition 1999, Himalaya Publishing House.
C. R Kothari ‒ Research Methodology
OTHER SOURCES
Company Broachers Annual Reports Past Reports
Web sites
www.bmtcinfo. Com
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