marriot hotel case

PEOPLE MANAGEMENT IN THE HOTEL INDUSTRY

Team FMariia Tiutiunnikova

Mauricio TrejoDiogo Franco

Ahmed IbrahimMayank Mukharya

HOW TO GET RIDOF YOUR CUSTOMERS

In 5 STEPS…..

• Recruit nerds and throw them into the jungle

Step 1

THE PORTMAN CASE

•Make them Lion’s food

STEP 2

THE PORTMAN CASE

•make hippopotamus dance ballet

STEP 3

THE PORTMAN CASE

•Feed the crocodile an ant

STEP 4

THE PORTMAN CASE

•Let the Darwin’s theory prove itself

STEP 5

THE PORTMAN CASE

THE PORTMAN CASE

•Hire professionals for low positions

STEP 1•No,

training, no supervision

STEP 2

•Multitask responsibilities

STEP 3

•Low wages

STEP 4

•Strong competition

STEP 5

HOW TO DELIGHTYOUR

CUSTOMERS….

• Hire passionate Red Bull junkies

Step 1

THE MARRIOTT CASE

•make them Lions

STEP 2

THE MARRIOTT CASE

•BE A BEE

STEP 3

THE MARRIOTT CASE

•Give Scrat a nut

STEP 4

THE MARRIOTT CASE

•Be a Part or be Apart

STEP 5

THE MARRIOTT CASE

THE MARRIOTT CASE

•Hire enthusiastic dedicated personal

STEP 1

•Proper training, adequate supervision

STEP 2

•Division of responsibilities

STEP 3

•Job Satisfaction

STEP 4

•Cooperation

STEP 5

Thank youFor your Attention!!!

Feel free to ask questions…