marriot hotel case
DESCRIPTION
Organizational Behavior Policy in Hotel ManagementTRANSCRIPT
PEOPLE MANAGEMENT IN THE HOTEL INDUSTRY
Team FMariia Tiutiunnikova
Mauricio TrejoDiogo Franco
Ahmed IbrahimMayank Mukharya
HOW TO GET RIDOF YOUR CUSTOMERS
In 5 STEPS…..
• Recruit nerds and throw them into the jungle
Step 1
THE PORTMAN CASE
•Make them Lion’s food
STEP 2
THE PORTMAN CASE
•make hippopotamus dance ballet
STEP 3
THE PORTMAN CASE
•Feed the crocodile an ant
STEP 4
THE PORTMAN CASE
•Let the Darwin’s theory prove itself
STEP 5
THE PORTMAN CASE
THE PORTMAN CASE
•Hire professionals for low positions
STEP 1•No,
training, no supervision
STEP 2
•Multitask responsibilities
STEP 3
•Low wages
STEP 4
•Strong competition
STEP 5
HOW TO DELIGHTYOUR
CUSTOMERS….
• Hire passionate Red Bull junkies
Step 1
THE MARRIOTT CASE
•make them Lions
STEP 2
THE MARRIOTT CASE
•BE A BEE
STEP 3
THE MARRIOTT CASE
•Give Scrat a nut
STEP 4
THE MARRIOTT CASE
•Be a Part or be Apart
STEP 5
THE MARRIOTT CASE
THE MARRIOTT CASE
•Hire enthusiastic dedicated personal
STEP 1
•Proper training, adequate supervision
STEP 2
•Division of responsibilities
STEP 3
•Job Satisfaction
STEP 4
•Cooperation
STEP 5
Thank youFor your Attention!!!
Feel free to ask questions…