luke plourde. my scenario i was recently shopping at the local grocery store and was at the customer...

Customer Service DialogLuke Plourde

My Scenario I was recently shopping at the local grocery

store and Was at the customer service counter returning an appliance with my mother, and a woman was there trying to return a bag of opened Halloween candy.

Woman- “I would like to return this bag of candy that I don’t want.”

Cashier- “I'm sorry but we cannot refund you on an opened food item.”

Woman- “That is ridiculous you should be able to get your money back for anything that you buy.”

Cashier- “I’m sorry but our policy states that we cannot refund you.”

Woman- “This is insane I need to see the manager!”

Cashier- “I will get him for you.”

Manager- “What seems to be the problem Ma’am.”

Woman- “That idiot wouldn’t let me return this bag of candy.”

Manager- “Well our policy does say clearly that we don’t accept opened food items and if you don’t calm down I will have to call the authorities.

The woman then after stormed out of the store upset.

Types of Customers• Argumentative• Dishonest• Complaining• Irritable/moody• Complaining• Leave me alone• Impatient

What to do.•Ask simple polite questions.• In doing so be respectful•Be slow and sort of monotone