luke plourde. my scenario i was recently shopping at the local grocery store and was at the customer...

Customer Service Dialog Luke Plourde

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Page 1: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Customer Service DialogLuke Plourde

My Scenario I was recently shopping at the local grocery

store and Was at the customer service counter returning an appliance with my mother, and a woman was there trying to return a bag of opened Halloween candy.

Woman- “I would like to return this bag of candy that I don’t want.”

Page 4: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Cashier- “I'm sorry but we cannot refund you on an opened food item.”

Page 5: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Woman- “That is ridiculous you should be able to get your money back for anything that you buy.”

Page 6: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Cashier- “I’m sorry but our policy states that we cannot refund you.”

Page 7: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Woman- “This is insane I need to see the manager!”

Page 8: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Cashier- “I will get him for you.”

Page 9: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Manager- “What seems to be the problem Ma’am.”

Page 10: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Woman- “That idiot wouldn’t let me return this bag of candy.”

Page 11: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Manager- “Well our policy does say clearly that we don’t accept opened food items and if you don’t calm down I will have to call the authorities.

Page 12: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

The woman then after stormed out of the store upset.

Page 13: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Types of Customers• Argumentative• Dishonest• Complaining• Irritable/moody• Complaining• Leave me alone• Impatient

Page 14: Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

What to do.•Ask simple polite questions.• In doing so be respectful•Be slow and sort of monotone

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