linq 2013 plenary_keynote_cross

Business

People

Business

People

Business

People

world getting more complex?

1980 2000

Tangible Assets

Intangible Assets

Valuation of S&P 500

20%

80%

Value became invisible

Clockwork

Complex

Work

Clockwork

Complex

Tacit

Explicit

Knowledge

Institute for the Future

“Practical Knowledge”

Abilities

■learning how to learn

■critical thinking & conceptualization

■pattern recognition

■personal knowledge management

■design thinking

■working others, co-creation

■navigating complex environments

■social sophistication

■savoir-faire

Believe

■optimism

■confidence

■curiosity

■resilience

■purpose

■autonomy

What workers need to do thrive amid complexity:

Can-do

■build relationships

■distill information

■focus deeply

■debate

■influence

■facilitate

■see the bigger picture

■tell a story

■draw meaning

■write persuasively

■manage group dynamics

■solve open-ended problems

“Technical knowledge practical knowledge.”

“Technical knowledge practical knowledge.”

Explicit Tacit

Taught by experience Taught in college

Hewlett Packard

MSEE

Stanford ITV

Formal

Learning

Informal

Learning

How Knowledge Workers Learn Their Jobs

70/20/10

experiential

from

others

formal

Now

College Job

Plan

College Work

Explicit Tacit

Future

Work2

A proposal: Corporate colleges

• Move the bulk of learning to the workplace • Treat education as a profit center instead of a charity • Emphasize experiential as well as academic learning

• Prepare people for jobs by helping them do those jobs • Break academia’s monopoly over granting credits • Fund higher education by the private sector • Assess learning through demonstrating the skill in lieu of paper and pencil testing • Make work-study programs the norm instead of the exception

• Pay students to attend instead of charging them • Slash delivery costs by flipping the classroom • Use OER, YouTube, and other online media to present mainstream content • Tailor learning opportunities to people’s career goals and aspirations

• Involve managers as mentors and learning coaches • Replace courses as the measure of learning with demonstrated proficiency • Make workload variable; some might complete the equivalent of a BA in five years,

others in twelve

• Eliminate terminal degrees

“This is business.”

Michael Corleone

“Happiness is the meaning

and the purpose of life, the

whole aim and end of human

existence.”

Photo credit

Aristotle

Discoveries

50%

40% up to you

10% circumstances

50% is genetic

Determinants of Happiness

FLOW

Creativity, ingenuity, and

originality

Curiosity and interest in

the world

Love of learning

Bravery and valor

Humor and playfulness

Gratitude

Hope

Spirituality

Open-Mindedness

Perspective

Persistence

Appreciation of Beauty and

Excellence

Love

Kindness

Social Intelligence

Citizenship

Fairness

Leadership

Forgiveness and mercy

Humility/Modesty

Prudence

Self-Regulation

Integrity

Vitality Flow

Identify and Use Your Signature Strengths

INTERACTION

MINDFULNESS

Productivity

+31%

37% more

sales

300%

more

creative

TEDx Shawn Achor

180% more

energized

108% more

engaged

50% more

productive

Happy

employees

Average

employees

TEDx Shawn Achor

Happiness is great for business

jaycross.com

@jaycross

+jaycross

JAY CROSS