learning portals – user centric gateway to learning & knowledge

Thurs, 29th June 2017, 12-1 PM, Sydney

Ways to participate:

• Q&A Box - comment, whinge & opinions

• Twitter Backchannel - @lrncafe #learningportals

Learning Portals Part 1

User Centric Gateway to

Learning & Knowledge

Knowledge

Sharing

Better Practices

Experienced

Panel

Introductions

AbbVie

Accenture

Angus Knight

ANZ

APA Group

Attorney-General's Department

Bank Australia

Baxter Healthcare

BirchStreet Systems

Blackboard

CBA

Cbus Super Fund

CFA

CUA

DEDJTR

Degreed

DIplomatic Academy FCO

Domain Group

E3learning

EasyA

Enable Performance Consulting

EY

FlexiGroup Limited

Ford of Europe

Genentech

GHX

GPC Asia Pacific

Gram Consulting Group

Hall & Wilcox

Registrations

100+ 62+

Organisations

2

Jeevan Joshi

LearningCafe & CapabilityCafé

&

Principal Consultant

Robin Petterd

Sprout Labs

&

Principal Consultant

ITE

Janison

Knowledge Bird

LearningWise Consulting

MCI Solutions

Mind Australia

Nbn

NJCA

nous group

NSW Department of Education

Office of State Revenue

Open colleges

Ovolo Hotels

Qantas

QBE

QUT

RMIT University

Rockend

Saleslink Group

Sarah Jane Moore

Savv-e

Smsmt

SOFT SYSTEM SCIENCES

St John Ambulance WA

Suncorp

Target

Totara Learning Solutions

Uts

Vision Australia

webqem

Westpac

WVI

3

Should Learning Portals be

the gateway for all learning

and knowledge in the

organisation?

What is user experience

expected from a Learning

Portal?

What are the benefits and

drawbacks of using the LMS as

a Learning Portal?

Part 1 – Building the Case Part 2 – Building the Portal

TODAY 31 AUG

• Design Principles

• Governance

• Costs

• Content and

information

Architecture

• Editorial process

http://bit.ly/lcPortal2

Thought

Leadership

Webinar

Discussions

UnConference

Blog

Magazine

Coffee

Catch Ups

Capability Building

Workshops Community of

Professionalswith a focus on

implementing ideas

Building

Capability

4

Next Gen Skills Workshop

5

Making Agile Work for LearningSydney, 23rd Aug

Content Curation for LearningSydney, 23rd Aug

Foundations of Capability ManagementSydney - TBC

ROBIN PETTERD

6

Activity Think about a new skill you learnt recently either at work

or home.

On the whiteboard write how you learnt that skill.

7

8

We learn from an eco-system that is made

up of resources, people and activities

Not just a LMS

What is Learning Portal

9

Somewhere to

access

learning

What is Learning Portal ?

A digital platform that provides :

Learners access to information and knowledge (digital or analogue) to:

•Perform work

•Build skills and capabilities

•Share knowledge

Organisations the ability to:

•Deliver information and knowledge relevant to achieving business goals.

•Means of making Learning and knowledge access more efficient.

10

JEEVAN JOSHI

11

Current Learning

Architecture is primarily

built on Mandatory

Learning

12

Compliance

CPD

Technical

i.e. Learners don’t

really have a choice.

65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar

21 July 2016

52%

More than 60%

65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar

21 July 2016

Is our L&D world and skills

may be architected for

mandatory learning

Success =

course completions + passing assessment

14

Compliance

CPD

Technical

Mandatory is an easier world.

65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar

21 July 2016

• Funding is easier

• Need is beyond dispute

• Employees don’t have a

choice

• Success is clearly

understood.

Organisational Learning is shifting away from

mandatory Learning

http://www.simplypsychology.org/maslow.html

Compliance

Technical Training etc.

Behaviour

Productivity

Innovation

Culture

Competitive

Advantage

Mandatory

Easy to

Measure

Difficult to

Measure

Compliance

Technical Training

etc.

Innovation

Culture

Behaviour

ProductivityCurrent

L&D world

What

business

needs

What

business

gets

OK and

worse

55.8%

Mandatory Learning – Forced

& Ineffective Learning ?

65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar

21 July 2016

Big Problem

65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar

21 July 2016

65 respondents

Success of L&D will

depend if they can

increase the

consumption of

discretionary

learning

20

World of Discretionary Learning is

rough on L&D. Learner can choose

to

• Not consume your product

• Go elsewhere

• Not Learn

• Give negative ratings

Product will be consumed only if

it is good enough.

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Learning Portal

is critical in the

world of

Discretionary

Learning

Go to one place

Search

Personalised information

Decide whether the products

are worth consuming

Consume

Review and rate

Currency is the

time they spend

learning

What do our learners value?

n = 9,701 Source: CEB 2016 L&D Digital Learner Survey

Methodology:

Regression analysis was used to determine the impact of a range of learning characteristics on

the percentage of learning applied on the job.

Purchasing Journey

24

25

● Most content is about available courses

i.e. training brochureware.

● Where is the value add ?

26

● Still a LMS centric world.

27

● Gap between desire and real life.

ROBIN PETTERD

28

29

Learning portal as the hub

Compliance focused - leave it that way

30

Learning portal as the hub

xAPI

xAPI xAPI

xAPI

31

Learning portal as the hub

Personal

dashboards

Personal learning

environment

Read | Share | Reflect

32

A risk of a learning portal approach - they are often only focused on content

Learning is a process

33

Process

What do

employees

need?

Discover

Technology alone

doesn’t make it

human centred

Applying design

thinking processes

can make it human

centred

34

Process

What do

employees

need?

Discover

Technologies

Technology alone

doesn’t make it

human centred

Applying design

thinking processes

can make it human

centred

Use what you have

already

SharePoint

Work press

Squiz Matrix

35

Process

What do

employees

need?

Discover

Technologies

Design

Technology alone

doesn’t make it

human centred

Applying design

thinking processes

can make it human

centred

Use what you have

already

Sharepoint

WordPress

Squiz Matrix

Information architecture

Visual design

Content plan

Developing content

Curation/Aggregation

Measurement

36

Process

What do

employees

need?

Discover

Technologies

Design

Technology alone

doesn’t make it

human centred

Applying design

thinking processes

can make it human

centred

Use what you have

already

SharePoint

WordPress

Squiz Matrix

Information architecture

Visual design

Content plan

Developing content

Curation/Aggregation

Measurement

Prototype

37

Process

What do

employees

need?

Discover

Technologies

GrowingDesign

Technology alone

doesn’t make it

human centred

Applying design

thinking processes

can make it human

centred

Use what you have

already

SharePoint

WordPress

Squiz Matrix

Information architecture

Visual design

Content plan

Developing content

Curation/Aggregation

Measurement

Implementing

the content plan

Who adds content,

how often is content

updated?

How is this marketed

to employees?

Prototype

JEEVAN JOSHI

Producer at LearningCafe & CapabilityCafe

38

39

● Visits to Learning Portals is low. Public

web sites would close down.

● Learners don’t see value in using the

Learning Portal

40

41

Different Approaches – Choose the one that

works for you

42

This works as I have

implemented this. Will

cover in next webinar.

Current and new LMS

& Portal products are

moving here.

Sometimes the

easiest to

implement

LMS Platforms

moving to

provide more

flexibility.

Business Responsive Portal - Design

43

Flexibility for Bus to have

their own space and control

content (decentralised

content control)

Common information

architecture and user

experience. (centralised

experience)

Users should be able to

generate content without too

many barriers.

Ownership should be with

BUs and Learners. L&D

facilitates.

User Experience Content

Less but relevant is better

than more.

Learning & Knowledge

should be unified

Accommodate content

from anywhere but curate

it.

Be responsive by

developing DIY content

May involve open source

software

Use APIs including xAPI

to integrate with other

sources.

Mobile first design to be

available anywhere

New skills in L&D team

including

• Editors

• Software Engineers

• Multimedia

Tech & Capability

One Metric to Rule them all – Number & time of visits

www.learningcafe.com.au

lrncafe

http://bit.ly/lcafefb

blogs

learning conversations

free resources

workshops

UnConference 2017Sydney Melbourne

Webinar recording, ebooks, L&D frameworks

Building Effective Employee Social Networks

44

Ideas@work Collaborations

Next Steps

Join Special

Interest

Community

Attend Workshops

Attend

UnConference

Melbourne

Brisbane

LearningCafe

LinkedIn Subgroup

Register interest

www.learningcafe.com.au

Register interest

www.learningcafe.com.au

Or send us an email - enquiry@learningcafe.com.au

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