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Leadership in a Multi-Generational Workforce
HFMA
“Go Beyond: Leadership Conference”
Presented by:
Jean Bourgeois, President, Excelas LLC
March 23, 2016
Objective• Define the “opportunity”
• Understand generational differenceso Descriptors
o Characteristics
o Formative events
o Unique contributions to the workforce
• Leadership/culture strategies to attract and retain
the new civic generation – Gen y
The “Opportunity”• Four generations in the workforce
• March 2015, Gen Y became largest generation in
the workforce
• By 2020 they will represent 49% of workforce
• Turnover for Gen X and Gen Y employees
G.I. Generation• Born between 1900 and 1924
• Population = 5 million (1.6%)
• Formative events:o World War I
o The Great Depression
o World War II
o Hiroshima
• Civic Generation
Silent Generation• Born between 1925 and 1945
• Population = 35 million (11.3%)
• Formative events:o The Great Depression
o Pearl Harbor
o World War II
• Adaptive Generation
Silent Generation
• Communicationo No news is good news
• Work Ethico Loyalty to the company
o Do not draw attention to yourself
• Career Goalo Build a legacy
Baby Boomers• Born between 1946 and 1964
• Population = 84 million (27%)
• Formative events:o Vietnam War
o Civil Rights Movement
o Woodstock
o Assassinations of JFK, MLK, RFK
• Idealist Generation
Baby Boomer - Workforce• Communication
o Annual reviews with documentation
• Work Ethico Face time
o Loyalty to the team
• Career Goalo A stellar career
Generation X• Born between 1965 and 1981
• Population = 68 million (21%)
• Formative events:
o “Downsizing”
o Dual-income families
o Increasing divorce rates
o The PC Boom
• Reactive Generation
Generation X - Workforce• Communication
o Talk to you regardless of your position
• Work Ethico Productivity
o Loyalty to the skill set
• Career Goalo Work life balance
o Portable career
Generation X - Workforce• Communication
o Talk to you regardless of your position
• Work Ethico Productivity
o Loyalty to the skill set
• Career Goalo Work life balance
o Portable career
Our Demographics• 84 Million Baby Boomers
o Retiring over next 5 – 15 years
o Largest generation in the workforce for > 20 years
• 68 Million Generation X o 16 million person gap
o Largest generation in workforce for 3 years
• 79 Million Generation Yo 1st quarter 2015 largest generation in workforce
o By 2020 49% of workforce
o Largest generation on work force for 20 years
Generation Y• Born between 1982 and 2001
• Population = 79 million (25%)
• Formative events:
o Oklahoma City bombing
o 9/11 attacks
o Columbine
• Civic Generation
Headlines
Generation Y Technological Natives
Generation Y Consumers
Generation Y - Workforce• Communication
o Constant!
• Work Ethico Relationships: Come to work to make friends
o Cause: Defined as meaning, significance, big picture, purpose
• Career Goalo Parallel career
o Blended life
Generation Y - Workforce• Communication
o Constant!
• Work Ethico Relationships: Come to work to make friends
o Cause: Defined as meaning, significance, big picture, purpose
• Career Goalo Parallel career
o Blended life
Generation Y - Workforce• Communication
o Constant!
• Work Ethico Relationships: Come to work to make friends
o Cause: Defined as meaning, significance, big picture, purpose
• Career Goalo Parallel career
o Blended life
Generation Y - Workforce• Communication
o Constant!
• Work Ethico Relationships: Come to work to make friends
o Cause: Defined as meaning, significance, big picture, purpose
• Career Goalo Parallel career
o Blended life
Generation Y - Workforce• Communication
o Constant!
• Work Ethico Relationships: Come to work to make friends
o Cause: Defined as meaning, significance, big picture, purpose
• Career Goalo Parallel career
o Blended life
Recruiting and Retaining• Time
• Flexibility
• Growth
• Relationships
• Cause
Recruiting and Retaining• Time
• Flexibility
• Growth
• Relationships
• Cause
Recruiting and Retaining• Time
• Flexibility
• Growth
• Relationships
• Cause
Recruiting and Retaining• Time
• Flexibility
• Growth
• Relationships
• Cause
Recruiting and Retaining• Time
• Flexibility
• Growth
• Relationships
• Cause
Thank you!
Questions?
Leadership in a Multi-Generational Workforce
HFMA
“Go Beyond: Leadership Conference”
Presented by:
Jean Bourgeois, President, Excelas LLC
March 23, 2016
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