managing the multi-generational workforce
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Managing the Multi-Generational Workplace
Jamie NotterVice President, Consulting
Friday, September 21, 2012
1. is this real?
2. what do I need to know?
3. how does this help me?
Friday, September 21, 2012
who’s in the room?
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silent generation
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baby boomers
Friday, September 21, 2012
generation x
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?millennials
Friday, September 21, 2012
silentgeneration
baby boomers
generation x
millennials
1. is this real?
Friday, September 21, 2012
silentgeneration
baby boomers
generation x
millennials
HYPE
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life stages
values
social moments
theory
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life stages
• youth
• rising adult
• midlife adult
• elder
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values
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Friday, September 21, 2012
social moments
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silentgeneration
baby boomers
generation x
millennials
1925-42(70–87)
1943-60(52–69)
1961-81(31–51)
1982-2005(7–30)
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The Baby Boom
Source: U.S. Census data, reported at www.bbhq.com
Friday, September 21, 2012
silentgeneration
baby boomers
generation x
millennials
1925-42(70–87)
1943-60(52–69)
1961-81(31–51)
1982-2005(7–30)
2. what do I need to know?
Friday, September 21, 2012
•context: volatile and insecure
•characteristics: command and control
•assets/liabilities: hard work / hate change
silent generation: born 1925 to 1942
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baby boomers: born 1943 to 1960
•context: idealistic revolution
•characteristics: hard work, group focus
•assets/liabilities: team players / hate conflict
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generation x: born 1961 to 1981
•context: broken promises
•characteristics: independent, “show me”
•assets/liabilities: adaptable / cynical
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millennials: born 1982 to 2005
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the internet
abundance
diversity
child-focused
millennials: born 1982 to 2005
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social internet
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abundance
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video games
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diversity
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child-focused
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perspective on time
education
work
leisure
silent generation
baby boomers
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education
work
leisure
millennials
perspective on time
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• Silent: favor command and control, security, delayed reward
• Boomer: idealistic, group/team focused, hard work for the cause, self-fulfillment
• Gen X: independent, less stock in title or position, work-life balance
• Millennial: do it ourselves, no waiting, networked, “lines” (offline/online) blurred
How do these show up?
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silentgeneration
baby boomers
generation x
millennials
3. how does this help me?
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products and services
systems and processes
conflict
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probability
0 1never always
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leadership
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the internet
abundance
diversity
child-focused
leadership
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leadership
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leadership
Friday, September 21, 2012
baby boomers
generation x
millennials
Friday, September 21, 2012
baby boomers
generation x
millennials
Friday, September 21, 2012
1. is this real?
2. what do I need to know?
3. how does this help me?
Friday, September 21, 2012
@jamienotter
www.getmejamienotter.com
Friday, September 21, 2012
image creditssilent - http://www.flickr.com/photos/62337512@N00/1764887950
x http://www.flickr.com/photos/baia/5086308799/in/photostream/
diversity http://www.flickr.com/photos/27897673@N03/4169399143
Friday, September 21, 2012