information of the greatest use
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CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Information of the Greatest Use
Ken Fischer ken@clickforhelp.com blog: web20blog.org twitter: @web20blog_org
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Providing “information of the greatest use”
Information
Transparency, Participation, and Collaboration Memo
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Technology distributes information.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Access is no longer enough.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Delivery must serve the audience’s purpose.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
The audience is a distribution channel.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
“The hand is a great form factor.” Michael Dell
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Is information a service or a product?
CSV, PDF, DOCAPIs, RSS
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Less infrastructure = More Usable!
Lower barriers to use. Don’t let standards become a barrier.
Documents require infrastructure to maintain and search
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
What if some people need something special?
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Since they came, let them build it!
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Provide Information Services to spur innovation and use
47 applications in a matter of 30 days, with an investment of $50,000
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
The audience will create Transparency
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Key Takeaways:
Social Media is …a way for government to allow solutions to emerge from enthusiastic, diverse groups who trust each other to be focused on the goals.
Social Media is….a way for government to create solutions to enable people to communicate, participate, and collaborate to achieve common goals.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Ken Fischerken@clickforhelp.comblog: web20blog.orgtwitter: @web20blog_orgLinkedInFacebook
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