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RPL Assessor KitRTE40603Certificate IV in Rural Business Editable versionSkills First RPL Assessor Kits are developed by the State of Queensland (Department of Education, Training and the Arts) and are based on the Skills First philosophy of providing client focussed, streamlined, and flexible RPL.
The State of Queensland (Department of Education, Training and the Arts) is the copyright owner of material contained within the original RPL Assessor Kit.
Permission is given to Registered Training Organisations to use, reproduce and adapt this RPL Assessor Kit for their organisation’s RPL assessment purposes, provided such use, reproduction or adaptation is for non-commercial purposes.
The State of Queensland (Department of Education, Training and the Arts) disclaims any liability for any damage resulting from the use of the material (in either original or modified format) and will not be responsible for any loss, howsoever arising, from use of, or reliance on this material.
The original version of this RPL Assessor Kit is available free of charge athttp://www.vetpd.qld.gov.au/teaching_learning_and_assessment/resources/index.html
If you would like any further information, please email rpl@deta.qld.gov.au
Candidate’s Kit
RPL Assessor KitRTE40603 Certificate IV in Rural Business
HOW TO USE THIS RPL ASSESSOR KIT
This RPL Assessor Kit is divided into sections to allow you to easily access only those sections you require at any given time. These sections are:
SECTION A – Assessor Information
You need to read this information before conducting an assessment. It outlines the intent and processes surrounding this RPL assessment and how it differs from assessment undertaken following formal training.
SECTION B – Candidate Information and Application Forms
You give this information to the candidate. It tells them about the assessment process as well as containing simple forms for the applicant to fill out. From the information provided by the candidate on these forms, you will be able to gain a general understanding of the skills and experience the candidate may have, as well as potential referee contacts.
SECTION C – Competency Conversation and Record of Conversation Sheets
You use this section to determine and record candidate competence via a competency conversation. In other words, these questions guide your conversation with the applicant and assist in your assessment of their competence. The notes you take about this conversation are important evidence for assessment.
SECTION D – Practical Tasks and Observation Recording Sheets
You use this section to assess competencies through a practical demonstration of the candidate’s skills. It contains practical tasks/scenarios on the outcomes required to determine competency and a place to record your observation. The notes you take are important evidence for assessment.
SECTION E – Resources for Practical Tasks
You use this section to access required resources for performing practical tasks and scenarios.
SECTION F – Third Party Verification
You give this section to the referees to confirm the candidate’s skills and experience in this qualification/occupation. The referees may fill out the appropriate form and return to you to confirm your judgement. You may be able to complete this part of evidence gathering in person while at the workplace.
SECTION G – Assessment Tables
You use this table as a reference tool to see at a glance how units/elements of competency are assessed within the tool. All the elements and performance criteria within the competency units are cross-matched in this table with a corresponding assessment question/task/scenario. This allows you to validate the assessment process against the qualification.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
SECTION AAssessor Information
It is VITAL you read this information prior to commencing your RPL assessment. It provides generic information on assessment, as well as an overview of this streamlined RPL assessment process.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
ADVICE FOR ASSESSORS
This RPL Assessor Kit streamlines the RPL assessment process for Certificate IV in Rural Business by taking a practical approach to RPL and increasing the use of on-site questioning and observation. This will assist in developing a “picture of the candidate’s skills and knowledge”. This picture can then be compared with industry standards enabling a determination of whether the candidate has achieved the required outcomes.
IMPORTANT ASPECTS TO REMEMBER:
A sound knowledge of assessment and the qualification is essential
It is important to have a good understanding of the competencies and qualification/s appropriate to the candidate’s goals.
Assessing a single unit of competency is rarely cost or time effective. Where possible, effort should be made to assess several units at the same time taking advantage of any commonality in content. This means looking at the whole picture of a particular job role as it happens in industry and assessing holistically. This saves valuable time in the assessment process.
Assessment involves judgement
This tool encourages the use of a “competency conversation” to maximise the candidate’s opportunities to demonstrate competence. This is NOT an oral exam. It is about using the two or three holistic questions provided to start a conversation with the candidate which draws out their actual individual experiences and relevant skills. In other words, it is about the assessor probing the candidate through a conversation to draw out further information on the candidate’s experience which may not be forthcoming due to nerves or confusion over technical terminology.
The tool also provides observable tasks to allow candidates to demonstrate skills.
Authentication/verification is integral to RPL assessment
It is critical information gleaned from the interview and observation be confirmed with those who can vouch for the candidate’s skill over time. Supervisors would generally perform this role. Authentication may also be done through conversation but it cannot be stressed enough that it is essential assessors take careful notes to back up and record their judgement.
Recording assessment is critical
Keep careful records of all aspects of conversations, skills demonstration or documentation viewed that support the claim of prior learning. Remember – the record is the document that makes sense of the assessment and why a particular judgment was made. Keeping detailed notes about the candidate’s response is vital, as is the rationale for judgement.
The assessment record is a legal document and must be signed, dated and stored according to requirements of the State Training Authority and the AQTF Standards for Registered Training Organisations.
Assessor summaries and other quality assurance documentation from your own Registered Training Organisation will also be required. For examples of assessment summary documentation, please see Assessment Guide Number 1: Training Package Assessment Materials Kit:http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
To access further information on the principles assessment and dimensions of competency, you can visit Assessment Guide Number 1: Training Package Assessment Materials Kit.http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm
To access further information on the Australian Qualifications Framework, you can visit:http://www.aqf.edu.au/
Employability Skills
Assessment of a candidate’s employability skills should be integrated into the assessment of their technical skills and knowledge. Where possible, employability skills have been embedded within the bank of questions and practical assessment tasks in this RPL Assessor Kit. Therefore, assessors should make and document holistic judgements about a candidate’s attainment of employability skills as part of the RPL assessment. For more information about the employability skills requirements for particular qualifications, refer to the training package.
To access further general information on employability skills, refer to Employability Skills: From framework to practice, at:http://www.training.com.au/documents/Employability%20Skills_From%20Framework%20to%20Practices.pdf
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
COMPETENCIES IN THIS RPL ASSESSOR KIT
Certificate IV in Rural Business
CORE UNITS
Unit Code Unit Title Questions Practical
BSBADM402A Produce complex business documents
BSBCMN405A Analyse and present research information
BSBFLM406A Implement workplace information system
BSBSBM406A Manage finances
RTC4701A Implement and monitor the enterprise OHS program
RTC4911A Operate within a budget framework
RTD4811A Provide information on environmental issues and policies
RTE4901A Administer finance, insurance and legal requirements
RTE4902A Support and review business structures and relationships
RTE4915A Implement and monitor quality assurance procedures
ELECTIVE UNITS
Unit Code Unit Title Questions Practical
BSBADM405A Organise meetings
BSBADM407A Administer projects
BSBEBUS405A Conduct online financial transactions
BSBHR402A Recruit and select personnel
BSBSBM402A Undertake financial planning
BSBSBM403A Promote the business
BSBSBM405A Monitor and manage business operations
BSBSBM407A Manage a small team
LGACOM401A Administer contracts
RTC4905A Cost a project
RTC4908A Supervise work routines and staff performance
RTE4812A Co-ordinate customer service and networking activities
RTE4914A Participate in an e-business supply chain
RTE4916A Prepare shearing team wages
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Unit Code Unit Title Questions Practical
RTE5916A Prepare and monitor budgets and financial reports
RTE5921A Market products and services
TDTR298B Source goods/services and evaluate contractors
WRR14B Buy merchandise
WRR01B Manage merchandise and store presentation
WRR04B Control store loss/security
WRR05B Control inventory
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
OVERVIEW OF RECOGNITION PROCESS
This RPL Assessor Kit has been developed to streamline the application for recognition of prior learning.
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GAP TRAINING (ONLY IF
REQUIRED)
APPLICATION
PRACTICAL ASSESSMENT
COMPETENCY CONVERSATION
INTERVIEW and DOCUMENT REVIEW
ISSUE QUALIFICATION- RTO
RPL Assessor KitRTE40603 Certificate IV in Rural Business
RPL ASSESSMENT PROCESS FLOWCHART FOR ASSESSORS
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Step 1:Analyse the application.
Identify links between any documents applicant provides
and competency units.Identify any key questions for
competency conversation.
Step 5:Identify any practical activities required to confirm competency
Observe practical activity
Step 7:Identify areas where 3rd party
verification is needed and inform candidate.
Confirm / Verify 3rd party reports
Step 3:Conduct competency
conversation
Step 2:Record results of analysis in table
at end of application
Step 4:Complete the Record of
Conversation sheets during the competency conversation
Step 6:Complete Practical Assessment
Tasks Observation Sheets
Step 8:Receive completed Third party
reports
* Remember RPL assessment is an accumulative process of collecting evidence.
Complete assessment sign off & file documentation.
Issue qualification / advise of gap training as appropriate
Assessment Activity Record keeping Activity
RPL Assessor KitRTE40603 Certificate IV in Rural Business
STEPS IN THE RPL PROCESS
1. Complete application
The candidate completes the application forms in SECTION B. It is important candidates provide as much information of their previous experience in rural business as is available.
Documents that may be available include but are not limited to:
any licences brief CV or work history certificates/results of assessment indentures/trade papers certificates/results of assessment – interstate/overseas certificates/results of assessment – universities results/statement of attendance/certificates – vendor training courses, in-house
courses, workshops, seminars, symposiums results/statements of attendance/ certificates – club courses e.g. first aid, officials, surf
life saving, etc tickets held eg forklift, crane, etc photographs of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate industry experience
Candidates also need to provide contact details for one or two referees who can confirm their industry skills in context and over time.
To have skills formally recognised under the Australian Qualifications Framework, you must ensure the candidate’s skills meet industry standards.
2. Interview about candidate’s documentary information
Review the information provided by the candidate and arrange a time for both you and the candidate to discuss. Begin alignment of documentation and skills to the following qualification:
RTE40603 Certificate IV in Rural Business
The candidate will have the opportunity to discuss and identify previous experience with you. The available documents are step one in collecting information and you will need to determine which units of competency, if any, are fully covered at this stage. You use your own or your RTO’s assessment recording forms to record this stage of the assessment.
There may be instances where the candidate has little, or no, documentary information of industry experience. This is not a barrier to gaining recognition. This will just require you to rely on the questioning, practical assessment and referee validation phases of the RPL process.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
3. Questions for the Competency Conversation
The bank of questions in SECTION C is the next phase in collecting evidence for the RPL process. The questions are designed to enable you to have a “competency conversation” with the candidate to further gain evidence of their past experience. REMEMBER, the primary focus is on the candidate’s experience.
Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise the question to the candidate’s particular work situation. The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. You should read the “industry requirements” of each competency before the candidate answers the questions posed. You may also target the assessment to those aspects that present the greatest risk in the industry. Questions are aligned with the relevant unit/s of competency in SECTION G.
It is not intended every question for all competencies is asked, only those competencies the initial interview about the candidate’s documentary evidence has failed to fully address. The question bank covers most but not all units in the kit. Units without questions are covered in the practical assessment/scenario section.
4. Practical assessment tasks
It is important that you use both Steps 3 (Questioning) and 4 (Practical Assessment) in doing this assessment. The RPL process is a streamlined RPL process which does not rely solely on practical assessment but uses a combination of questioning and practical to provide evidence of candidate competence.
This is the third phase in collecting evidence. A practical skills test is then conducted by you at the candidate’s workplace or another suitable venue. Appropriate permission must be sought before entering workplaces.
This is a further opportunity for candidate to demonstrate competence. It is expected the practical assessment will comprise only those competencies the candidate is still unable to demonstrate knowledge/experience in after documentary review and questioning have been applied. These assessments contain the practical skills and application of knowledge for the qualification. A number of holistic practical assessments are included in this kit (SECTION D) to assist you with tasks suitable for observation on the job.
You decide if the response to questions and practical assessment tasks fulfils the requirements of the standard and may choose to pursue the issue further for a determination to be made. The assessment is a conversation/observation, not an exam, and you are encouraged to assist candidates to focus responses toward relevant issues.
Assessing through observation and questioning, particularly on the job, will speed up and streamline the RPL assessment process.
NOTE: Where candidate’s documentation and questions meet the assessment requirement, it is still strongly recommended the candidate undertake one practical assessment so you are confident in making a judgement of “competent”. The practical assessment selection should be negotiated between you and the candidate.
Recording sheets for candidate information, questioning and the practical assessments have been included in SECTION D. You may use other recording mechanisms provided these also keep a
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complete record of assessment and justification of judgement. Candidate responses, observations of skills demonstrated and documents presented as evidence must be noted in enough detail so anyone external to the process (e.g. a fellow assessor, auditor, lawyer, etc) can read the record and retrace your judgement.
5. Gap training
RPL is an assessment process designed to show areas of competence and to identify IF a candidate has gaps in skills and knowledge against a whole qualification.
Not all candidates will have skill/knowledge gaps.
If a candidate has skills gaps, a pathway to complete training in the outstanding units can be negotiated to assist the client to gain the full qualification.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
EVIDENCE REVIEW
Recognition of prior learning outcomes (both Granted and Not Granted) are now funded nationally and as such will be included in National AVETMISS audits. NCVER have stipulated evidence recording requirements for RPL assessments as a minimum requirement for passing an AVETMISS audit. The following “Evidence Review” proforma has been approved by NCVER as covering AVETMISS audit requirements for RPL recorded outcomes. It also gives you an opportunity to track a student’s assessment progress at a glance.
It is expected that this “Evidence Review” summary sheet (or similar) would be attached to each participant’s evidence compiled during the RPL assessment process.
(Place a tick in the appropriate evidence collection method column for each unit of competency. Place a line through those units not examined as part of this RPL assessment.)
Unit Code Unit Title
Que
stio
ns
Prac
tical
Doc
umen
ts
3rd P
arty
R
epor
t
Oth
er
evid
ence
BSBADM402A Produce complex business documents
BSBCMN405A Analyse and present research information
BSBFLM406A Implement workplace information system
BSBSBM406A Manage finances
RTC4701A Implement and monitor the enterprise OHS program
RTC4911A Operate within a budget framework
RTD4811A Provide information on environmental issues and policies
RTE4901A Administer finance, insurance and legal requirements
RTE4902A Support and review business structures and relationships
RTE4915A Implement and monitor quality assurance procedures
BSBADM405A Organise meetings
BSBADM407A Administer projects
BSBEBUS405A Conduct online financial transactions
BSBHR402A Recruit and select personnel
BSBSBM402A Undertake financial planning
BSBSBM403A Promote the business
BSBSBM405A Monitor and manage business operations
BSBSBM407A Manage a small team
LGACOM401A Administer contracts
RTC4905A Cost a project
RTC4908A Supervise work routines and staff performance
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Unit Code Unit Title
Que
stio
ns
Prac
tical
Doc
umen
ts
3rd P
arty
R
epor
t
Oth
er
evid
ence
RTE4812A Co-ordinate customer service and networking activities
RTE4914A Participate in an e-business supply chain
RTE4916A Prepare shearing team wages
RTE5916A Prepare and monitor budgets and financial reports
RTE5921A Market products and services
TDTR298B Source goods/services and evaluate contractors
WRR14B Buy merchandise
WRR01B Manage merchandise and store presentation
WRR04B Control store loss/security
WRR05B Control inventory
Assessor’s Name:
Assessor’s Signature:
Date:
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
SECTION B
Candidate Information and Application Forms
You give this information to the candidate for them to read about the RPL process and to complete the appropriate forms.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
WHAT DOES IT MEAN TO BE RECOGNISED IN CERTIFICATE IV RURAL BUSINESS
Certificate IV in Rural Business is a qualification that is recognised within all rural related industries. This qualification allows people to be recognised for their skills that contribute to the successful running of a rural enterprise. The qualification is theoretical and practically based.
Traditionally working in the rural industry has required very practical skills to be mastered which were supported by rural business skills. With the changes that have occurred in the rural industry over time due to competition, technology, market changes, etc it is very much essential that a persons rural business skills are developed along side their practical skills.
Certificate IV in Rural Business is made up of 5 - 10 units from Group A, between 0-7 units from Group B and 0 – 2 units from Group C – a total of 12 units.
To gain the compulsory units for the certificate you will need to be able to demonstrate that you can currently do some or all of the following:
Produce complex business documents; Analyse and present research information; Implement workplace information system; Manage finances; Implement and monitor the enterprise OHS program; Operate within a budget framework; Provide information on environmental issues and policies; Administer finance, insurance and legal requirements; Support and review business structures and relationships; and Implement and monitor quality assurance procedures.
You may have other rural business skills that can also be used to get recognition in additional units towards a Certificate IV in Rural Business.
“If you are doing these roles in your job, then don’t write off your skills – consider getting them recognised.”
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
TIPS AND HINTS TO HELP YOU PREPARE FOR RECOGNITION
To have skills formally recognised in the national system, assessors must make sure you have the skills and knowledge to meet the industry standard. This means you must be involved in a careful and comprehensive process that covers the content of all unit/s or qualification/s you can be recognised for.
Assessment happens in a variety of ways. Being prepared can save you valuable time and hassle and make the recognition process stress-free for you.
Here are some tips and hints for you:
1. Be prepared to talk about your job roles and your work history. Bring a resume or jot down a few points about where you have worked, either paid or unpaid, and what you did there.
2. Bring your position description and any performance appraisals you have from any rural business you have worked in.
3. Consider the possibilities for workplace contact. Are you in a workplace that is supporting your goals to get qualified? Would you feel comfortable to have the assessor contact your workplace or previous workplaces so your skills can be validated?
4. Think about who can confirm your skill level. Think about current or recent supervisors who have seen you work in the past 18 months and will be able to confirm your skills. The assessor will need to contact them. You may also have community contacts or even clients themselves who can vouch for your skills level.
5. Collect any certificates from in-house training or formal training you have done in the past.
6. You can speak with your training organisation about other ways you can show your skills in the rural business. These could be letters from employers, records of your professional development sessions, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as they don’t show client details) or other relevant documents.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
STEPS IN THE RPL PROCESS
Step 1 – Provide information of your skills and experience
Complete the attached forms and provide as much information of your previous experience in the rural business as you can. This is your first opportunity (and not the last) to provide proof of your variety of experience in the industry. Here you can supply examples of your work history which could include:
General employment documents
brief CV or work history position descriptions certificates/results of assessment details of in house courses, workshops, seminars, orientation or induction sessions references/letters from previous employers/supervisors
Workplace documents any licences brief CV or work history certificates/results of assessment indentures/trade papers certificates/results of assessment – interstate/overseas certificates/results of assessment – universities tickets held eg forklift, crane, etc photographs of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record On the job records eg, quality assurance documents membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards Chem. cert or Vet chem. Card Quality Assurance documents eg, Cattle Care accreditation Examples of physical records eg, stock movement, paddock records, etc Examples of legislative requirements eg, National Vendor Declarations any other documentation that may demonstrate industry experience
Depending on the industry you have worked in, you may or may not have documentary evidence available. This should not deter you from seeking RPL as the Assessor will work with you during the RPL process.
You will also need to supply contact details of one or two work referees who can confirm your skills in the industry.
Step 2 – Conversation with Assessor
An assessor will review the information you have provided (usually with you) and begin to match up your skills to the units/subjects in the qualification. At this point, you will have the opportunity to discuss and identify your previous experience with the assessor who will understand your industry experience and conduct a competency conversation with you. You will be required to answer Rural Business related questions to identify your current skills.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Step 3 – Practical demonstration of your skills
The assessor will conduct a practical skills test at your workplace (if appropriate) or at another suitable venue. This, again, is an opportunity to demonstrate your level of competence. This assessment will be focussed on skills that are required in the qualification. Your assessor will identify the skills that he/she will want you to demonstrate.
Further steps
After the assessment, your assessor will give you information about the skills that have been recognised and whether you have gained the full qualification. If you do have skill gaps, these may be addressed through flexible training.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
APPLICATION – Self Assessment QuestionnaireRTE40603 Certificate IV in Rural Business
Candidate Name: Date Completed:
Please identify your level of experience in each competency.
Unit Code Unit Title I have performed these tasksFrequently Sometimes Never
CORE UNITS
BSBADM402A Produce complex business documents
BSBCMN405A Analyse and present research information
BSBFLM406A Implement workplace information system
BSBSBM406A Manage finances
RTC4701A Implement and monitor the enterprise OHS program
RTC4911A Operate within a budget framework
RTD4811A Provide information on environmental issues and policies
RTE4901A Administer finance, insurance and legal requirements
RTE4902A Support and review business structures and relationships
RTE4915A Implement and monitor quality assurance procedures
ELECTIVE UNITS
BSBADM405A Organise meetings
BSBADM407A Administer projects
BSBEBUS405A Conduct online financial transactions
BSBHR402A Recruit and select personnel
BSBSBM402A Undertake financial planning
BSBSBM403A Promote the business
BSBSBM405A Monitor and manage business operations
BSBSBM407A Manage a small team
LGACOM401A Administer contracts
RTC4905A Cost a project
RTC4908A Supervise work routines and staff performance
RTE4812A Co-ordinate customer service and networking activities
RTE4914A Participate in an e-business supply chain
RTE4916A Prepare shearing team wages
RTE5916A Prepare and monitor budgets and financial reports
RTE5921A Market products and services
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Unit Code Unit Title I have performed these tasksFrequently Sometimes Never
TDTR298B Source goods/services and evaluate contractors
WRR14B Buy merchandise
WRR01B Manage merchandise and store presentation
WRR04B Control store loss/security
WRR05B Control inventory
Candidate Signature: Date:
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RPL APPLICATION FORM
Applicant Details:
1. Occupation you are seeking recognition in
2 Personal Details
Surname
Preferred Title (Mr, Mrs, Ms, Miss)
First Name/s
Any other name used
Home Address
Postal address if different from above
Telephone Numbers Home: Work:
Mobile: Fax:
Date of Birth / /
Gender MALE / FEMALE Age
Are you a permanent Resident of Australia
YES / NO
3 Current Employment
Are you currently employed?
If Yes, in which occupation are you currently employed?
Who is your current employer?
YES / NO
………………………………………………………
……………………………………………………….
4. Armed Forces details (If Applicable)
Branch of Service
Trade classification on discharge
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5. Further Training
Have you undertaken any training courses related to the occupation applied for?
YES / NO
If Yes
What occupation were you trained in?
Training completion Date (month, year)
Country where you trained
Name of course and institution (if applicable)
6. Is there any further information you wish to give in support of your application
7. Professional Referees (relevant to work situation)
Name
Position
Organisation
Phone Number
Mobile Number
Email Address
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
Name
Position
Organisation
Phone Number
Mobile Number
Email Address
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
APPLICANT EMPLOYMENT HISTORY FORM
Name, Address and Phone number of
Employers
Period of Employment(DD/MM/YYYY)
Position Held Full Time Part-time Casual
Description of Major Duties
From To
1.
2.
3.
4.
Attach additional sheet if required
If you are including documents in your application, please provide a brief description below
Document Description(e.g. resume, photos, awards etc)
Office Use Only – Assessor to use this section to align documents to specific units of competency and identify key questions for competency conversation
Declaration
I declare that the information contained in this application is true and correct and that all documents are genuine.
Candidate Signature: Date
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
SECTION C
Competency Conversation and Record of
Conversation SheetsThis section assists the assessor in documenting the competency conversation.
Do NOT give this section to the candidate.
Once you have assessed the candidate’s documentary information and determined which competencies you still require more information/evidence on, you use the question bank and Record of Conversation sheets in this section to document evidence of past experience. It is not intended that every question for all competencies be discussed during the conversation, only those competencies the initial documentary review has failed to fully address.
Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise or rephrase the suggested question to the candidate’s particular work situation. The questions are not intended to be a formal ‘script’ for the assessor to follow, but to provide guidance in exploring the range of the candidate’s skills, knowledge and experience in performing a particular task or function.
The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. In doing so, you are making a statement of fact about what you hear the candidate say during the competency conversation. Use the Comments section to provide further detail about the context of the discussion or briefly outline any examples discussed by the candidate. You may also use the Comments section to make a brief analysis of the responses or summary judgements about the quality of the candidate’s responses in relation to the requirements of the competency standard.
Remember, the notes you take about this conversation are important evidence and should be retained in the candidate’s assessment record.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
QUESTION BANK
Note to Assessors: Refer to “Record of Conversation” sheets
Unit of Competency
Question
BSBADM402AProduce complex business documents
1. In producing complex documents, describe the main functions of software you have used and what ergonomic practices have you applied when using computers?
2. Discuss the steps you have taken to design and produce a complex document after you have identified the requirements.
3. How have you ensured completed documents meet quality standards and task requirements?
BSBCMN405AAnalyse and present research information
4. Describe a presentation you have completed in your workplace and how you prepared it. How did you evaluate the effectiveness of the presentation?
5. Discuss how you have applied research skills to gather information for a presentation.
BSBFLM406AImplement workplace information system
6. How have you determined the information needs for your business and acquired this information?
7. What experience have you had in implementing business management systems including technology based systems?
8. How do you ensure the success of business plans and budgets in your area of business operations?
BSBSBM406AManage finances
9. What financial records are you legally required to produce and how do you maintain these records?
10. Describe the regular activities you undertake to implement and monitor your business’ financial plan?
11. Explain action you have taken to ensure profit and return on investment is achieved.
RTC4701AImplement and monitor the enterprise OHS program
12. Discuss how you have contributed to establishing or improving an enterprise OHS program13. Explain how you have ensured the implementation of an enterprise OHS program into the
workplace14. Describe how you would review your enterprise OHS program to ensure its currency to the
enterprise
RTC4911AOperate within a budget framework
15. Discuss how you have contributed to the formulation of a budget to achieve a rural business outcome.
16. Explain the internal and external factors that can impact on your budget.17. Provide an example of how you have monitored and reviewed a budget.18. Discuss some approaches you have taken or recommended to correct budget overruns.
RTD4811AProvide information on environmental issues and policies
19. Discuss the process when you have answered a request for information relating to an environmental issue or policy
20. Provide an example of how you have received an enquiry for information and the steps taken to complete the process of finalising the enquiry
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Unit of Competency
Question
RTE4901AAdminister finance, insurance and legal requirements
21. Discuss how you have obtained finance to purchase various assets and the documents related to this
22. Explain loan/finance and repayment structures23. Describe the various insurances required for a rural enterprises and how these are obtained 24. Provide information of legislation/legal documents that has been applicable to your
enterprise
RTE4902ASupport and review business structures and relationships
25. Explain how you identified and successfully set up the most appropriate business structure for your rural enterprise when considering legal and taxation ramifications?
26. Discuss how the people involved in the business structure worked cohesively27. Discuss how you have managed stress in your enterprise and how rural networks have played
a role in this
RTE4915AImplement and monitor quality assurance procedures
28. Discuss the role of quality assurance programs relevant to your enterprises 29. Explain how you have implemented and maintained a quality assurance program
BSBADM405AOrganise meetings
30. Discuss a meeting you have organised in your workplace. How did you prepare for the meeting to ensure a successful outcome?
31. In producing minutes of a meeting for despatch to participants, what criteria have you included in the minutes?
BSBADM407AAdminister projects
32. Discuss an example of a project you have managed and how you formulated your project plan.
33. In administering a project plan, how have you managed the risks?34. What information have you collected at the final review of a project and how was it
used to plan for future projects?
BSBEBUS405AConduct online financial transactions
35. What are the main considerations when choosing a financial institution to do business with?
36. What are the key aspects to managing your accounts and paying your debts on line?
BSBHR402ARecruit and select personnel
37. How do you establish and maintain personnel needs in relation to an event?
38. What are important considerations when developing job specifications?
39. Describe the process you follow to recruit staff, including assessing and selecting applicants.
BSBSBM402AUndertake financial planning
40. In preparing a financial plan, what factors did you consider that could potentially have impacted on the business finances?
41. Explain how have you identified financial requirements of the business and acquired finance in line with you financial plan.
BSBSBM403APromote the business
42. In developing your marketing plan to promote the business, what marketing strategies did you decide were best suited and how did you identify these strategies?
43. Discuss your marketing mix and how you monitor marketing activities to ensure success and identify improvements.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Unit of Competency
Question
BSBSBM405AMonitor and manage business operations
44. What are the main factors addressed in your operations action plan and what areas of the business does it relate to?
45. How are operational strategies implemented in your business?
46. Describe how you monitor and review the business operations to maximise business performance.
BSBSBM407AManage a small team
47. What factors have you considered when planning to recruit staff?
48. Describe a time you employed a new staff member and the induction and training process you undertook.
49. Explain how you have managed staffing to ensure consistent business operations.
50. Outline how you have managed your team to maximise performance outcomes. How have you handled poor performance?
LGACOM401AAdminister contracts
51. Discuss the administration of contracts i.e., obtaining, conducting and finalisation52. Give an example of a contract that you have been involved in and the process from
commencement to completion
RTC4905ACost a project
53. Explain how you have approached costing a new project. What factors did you consider and research as part of the costing phase?
54. How did you calculate the actual cost estimate to ensure the most cost effective outcomes?55. Describe how you presented the information to stakeholders or financiers? (What did you
include in your written proposal, how did you sell the benefits?)
RTC4908ASupervise work routines and staff performance
56. Discuss your obligations as a work supervisor to your staff57. As a supervisor explain how you have ensured harmony among your staff, give an example
RTE4812ACo-ordinate customer service and networking activities
58. Explain how you and your staff have ensured quality service to your customers59. Discuss how you ensure customer needs are addressed
RTE4914Participate in an e-business supply chain
60. How have you put systems and procedures in place for your organisations e-business?
61. What are the main important aspects of implementing, monitoring and reviewing the organisations e-business procedures and systems?
RTE4916APrepare shearing team wages
62. What records do you keep for staff wages?
63. When paying staff what do you consider in calculating wages?
RTE5916APrepare and monitor budgets and financial reports
64. Discuss the methodology behind budget preparation65. Explain how you have implemented a budget and analysed the accuracy66. Describe the financial reports you have prepared and how these were distributed to the key
stakeholders?
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Unit of Competency
Question
RTE5921AMarket products and services
67. Discuss strategies used to assess the viability of entering into a ‘new market’68. Explain the benefits of having a written marketing plan and discuss what is included in this
plan69. How have you evaluated your marketing performance in the past?
TDTR298BSource goods/services and evaluate contractors
70. Discuss the requirements for selecting a goods/services provider and/or contractor71. Explain how you have evaluated the performance of your goods/services provider and/or
contractor in the past
WRR14BBuy merchandise
72. Explain how you have decided on a new product?
73. Discuss how you have launched a new product – explain the steps taken
74. After the product has been launched, discuss how you have evaluated the products success
WRR01BManage merchandise and store presentation
75. Discuss the various areas that you have considered when managing a merchandise store to ensure its success
76. When organising a store campaign or store presentation, explain the factors associated with its success?
WRR04BControl store loss/security
77. Discuss how you have implemented a store/ stock security policy
WRR05BControl inventory
78. What factors ensure that a report pertaining to inventory control is accurate?
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONBSBADM402A Produce complex business documents
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 1: In producing complex documents, describe the main functions of software you have used and what ergonomic practices have you applied when using computers?
Question 2: Discuss the steps you have taken to design and produce a complex document after you have identified the requirements.Question 3: How have you ensured completed documents meet quality standards and task requirements?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 1 A Legislation
B Enterprise policies and procedures
C Workplace documentation
D Data management
E Information technology
F Waste management
MS Word- word processing
Acrobat, PageMaker – desktop publishing
CorelDraw, PowerPoint – graphics
FrameMaker, PageWright – Text editing
Dreamweaver, FrontPage – web tools
Workstation height and layout
Chair height, seat and back adjustment
Footrest
Screen position
Keyboard and mouse position
Document holder
Posture
Avoiding radiation from computer screens
Lighting
Conserves resources
Question 2
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Determines purpose prior to composing
Develops content and considers structure, sequence, language (eg gender neutral, plain English) and organisational requirements
Determines document layout
Prepares draft
Reviews and edits draft including proofreading grammar, spelling and punctuation, ensuring objectives and audience needs met and ensuring logical structure.
Finalises formatting of text and picture/objects
Prepares final version after edit
Follows appropriate channels for approval of document
Question 3
Clarifies document requirements before commencing
Refers to policies and procedures relating to writing documents
Sources relevant information to ensure content meets requirements
Proofreads the document carefully
Checks task requirements against document
Checks layout before printing using print preview
Checks layout after printing and stores document
Files the document appropriately
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONBSBCMN405A Analyse and present research information
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 4: Describe a presentation you have completed in your workplace and how you prepared it. How did you evaluate the effectiveness of the presentation?
Question 5: Discuss how you have applied research skills to gather information for a presentation.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 4A Anti-discrimination
legislation
B Codes of Practice
C Privacy legislation
D OH&S legislation
E Data management
F Information validity
G Enterprise policies and procedures
H Ethical standards
I Recording and filing procedures
J Research procedures
Identifies purpose, content, audience, relevant information
Gathers information and organises the presentation according to audience needs/organisational requirements
Identifies relevant sources of information
Uses appropriate technology to gather, store and organise information
Uses a variety of ways to research, collect and analyse information including online and non-electronic
Considers ethical matters in collecting, using and sharing data
Presents information in a format and using language that is suitable
Reviews and clarifies information where necessary
Checks accuracy of content, spelling, technical names and terminology
Produces according to requirements including timeframes
Presentation effectiveness
Questions audience to check understanding
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Asks for feedback
Completes a self assessment
Discusses presentation with colleagues or manager
Reviews effect on the business (2 weeks/1 month)
Collects product/service sales data
Question 5
Identifies the objectives of the research
Reads and evaluates different type of texts, documents and information
Uses appropriate research strategies
Uses appropriate strategies to ensure data and information is reliable (including use of Boolean operators, online strategies and other tools)
Listens to what others have to say and extracts relevant information
Watches others and uses observations to add to data
Questions and analyses information gathered
Selects relevant pieces of information
Summarises important information to be presented
Organises information so it is easy to understand and is meaningful
Writes up conclusions in an appropriate format to present and ensures that it meets organisational objectives
Ensures findings are distributed appropriately according to organisational requirements
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONBSBFLM406A Implement workplace information system
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 6: How have you determined the information needs for your business and acquired this information?
Question 7: What experience have you had in implementing business management systems including technology based systems?
Question 8: How do you ensure the success of business plans and budgets in your area of business operations?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 6A Enterprise policy and
procedures
B Quality assurance
C Planning and evaluation processes
D Leadership skills
E Effective consultation and communication
F Records management
G Information privacy
Sources information from specialists eg finance or HR manager
Uses information management systems within enterprise
Analyses staff and client feedback
Utilises performance reporting systems (eg to identify trends and developments)
Develops plans to acquire information where not immediately available
Prepares resource proposals (e.g. business cases) to management
Question 7
Examples of workplace systems: Financial Management Systems; Records Management System; HR and payroll systems; Customer Relationship Management Systems; Performance Management Systems
Understands different sources of information and the need to link information management and reporting
Ability to assess future information requirements and make recommendations for improvement
Page 35 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 8
Ensures business plans reflect organisational outcomes
Involves team in the budget development
Encourages staff to develop resource submissions
Uses information systems to support budget e.g. to identify where extra resources required
Makes contingency plans
Follows enterprise guidelines and processes for budget management
RECORD OF CONVERSATION
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
BSBSBM406A Manage finances
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 9: What financial records are you legally required to produce and how do you maintain these records?
Question 10: Describe the regular activities you undertake to implement and monitor your business’ financial plan?
Question 11: Explain action you have taken to ensure profit and return on investment is achieved.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 9A Company policy and procedure
B Industry awards and enterprise agreements
C National, State/Territory and Local Governments legislation, specifically OHS, EEO Industrial relations and Anti discrimination
D Industry Codes of practice
E Communication skills
Financial budgets
Cash flow forecasts
Statements/forecasts
Bookkeeping/accounting records
Stock records
Job costing records
Asset register
Profit and loss statements
Balance sheets
Payroll records
Superannuation entitlements
Accrual of staff leave/entitlements
Taxation returns including GST
Business activity statements
Ratios for profitability, liquidity/efficiency/financial structure
Risk assessment and management records
Page 37 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Identifies financial information requirements
Obtains specialist services – bookkeeper, accountant, lawyer
Maintains accounting procedures
Maintains recording keeping procedures and systems
Question 10
Produces budgets/projections including cash flow estimates
Distributes budgets/projections to relevant people
Secures capital as needed
Maintains records and reporting for taxation purposes
Develops and monitors client credit policies to maximise cash flow
Determines and implements key performance indicators to monitor financial performance
Records and communicates financial procedures to relevant people
Compares financial targets against actuals and reviews strategies
Monitors marketing and operations for their effect on financial plan
Calculates and evaluates financial ratios
Question 11
Monitors sales figures, outgoings, liabilities, cash flow, ratios comparison with Aust. Bureau Statistics of similar businesses
Seeks professional advice
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Makes budget adjustments/cuts
Makes staffing adjustments/cuts
Reassesses methods of operations
Ensure active and timely debt collection
Takes action in relation to changes in government regulations
Manages assets – leasing, sharing, syndicating
RECORD OF CONVERSATIONRTC4701A – Implement and monitor the enterprise OHS program
Page 39 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 12: Discuss how you have contributed to establishing or improving an enterprise OHS program
Question 13: Explain how you have ensured the implementation of an enterprise OHS program into the workplace
Question 14: Describe how you would review your enterprise OHS program to ensure its currency to the enterprise
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 12A OHS enterprise programB OHS policiesC OHS Legislation and codes of practiceD OHS record keepingE OHS training F Communication and consultation skillsG Risk managementH Waste and hazardous material managementI Workcover
Research OHS legislation and Codes of Practices
Enterprise OHS policies and procedures are reviewed
Identify potential work hazards and review current hazards
Communicated with key stakeholders
Analysed methods of implementation and re-evaluation
Provided OHS programs: OHS legislation and Codes of Practice Enterprise OHS policies, procedures and programs Contains workgroup instructions Outlines identified hazards and risk assessment Control procedures are available Outlines dealing with emergencies
Collected OHS data/statistics
Ensured all members of the work group have the opportunity to contribute
OHS training needs were identified and an action was planned
OHS induction needs were identified and an action was planned
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 13
Supervision of application of the principles
OHS induction and training was implemented
Incident investigations occurred
Regular inspection of the workplaces occurred
Reviewed training records
Conducted training
Inadequacies in existing risk control measures were identified and reported to appropriate personnel
Allocation of resources were flexible
Existing controls were measured and monitored and results reported
Reporting lines were very clear to all staff
Question 14
Ensured all members of the work group had the opportunity to contribute
When new risks were identified new controls were clearly described
Issues raised through consultation were dealt with and resolved
Issues were referred to the appropriate personnel for resolution
New issues were promptly communicated via electronics or face-to face
Allocation of resources was flexible
Staff had a willingness to comply with OHS change
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONRTC4911A – Operate within a budget framework
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 15: Discuss how you have contributed to the formulation of a budget to achieve a rural business outcome.
Question 16: Explain the internal and external factors that can impact on your budget.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Question 17: Provide an example of how you have monitored and reviewed a budget.
Question 18: Discuss some approaches you have taken or recommended to correct budget overruns.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 15A Accrual and cash
management principles
B Accounting software
C Risk management
D Records management
E Audit requirements
F Communication skills
G Taxation, PAYG and GST
Identifies scope/nature of activity (eg project outcomes, required profit margin, service levels, etc)
Conducts research (eg historic data, revenue / expenditure patterns, financial proposals, price movements, economic conditions)
Identifies major expenditure items for activity or project
Obtains input from stakeholders
Selects appropriate budget format (cash vs accrual, zero base vs historical, etc)
Formulates revenue and expenditure estimates
Formulates parameters, deviation limits, worst case scenarios, contingency planning, etc
Allocates budget to each line item (supported by working papers, cost estimates, etc)
Develops monthly/quarterly forecasts to aid monitoring
Question 16
Prices of goods and services
Current economic climate
Future need and demand
Objectives of project/program
Timing and timeframes
Staffing and HR issues
Changes to legislation, regulations
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Seasonal and climatic factors (drought, floods, planting cycles, etc)
Question 17
Ensures regular accrual attributions (if necessary) to ensure accurate reporting
Examines ‘actual’ financial data against budgets (monthly, quarterly, annually)
Identifies ‘lags’ or cyclical events eg, slump in the cattle market
Identifies areas for improvement
Recommends actions on positive or negative variances (reassess budgets, revisit working papers, develop action plans to get budget on-track, etc)
Question 18
Examples may refer to various corrective strategies: eg. debtor management, sourcing from alternative/cheaper suppliers, refine costing tools, management of fixed/variable expenditure, inventory management, asset purchase vs. lease, review of operating procedures, yield management, sales performance etc
RECORD OF CONVERSATIONRTD4811A – Provide information on environmental issues and policies
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 19: Discuss the process when you have answered a request for information relating to an environmental issue or policy.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Question 20: Provide an example of how you have received an enquiry for information and the steps taken to complete the process of finalising the enquiry.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 19 A Conflict resolutionB Policy/procedure for
providing information on environmental issues and policies
C Privacy/Confidentiality legislation/laws
D Environmental related Acts
E Example of information supplied on request
F General environmental terminology
G Research skillsH Communication skills
Use appropriate channels to request information
Key personnel are notified of request
Appropriate personnel are forwarded information regarding the requests
Information is located and accessed
Any problems with obtaining or issuing the information is addressed with appropriate staff
Information is copied and assessed to be valid and reliable
Clarification is sought if required
Preparation of report/correspondence is completed according to policies
Question 20
Example is clear and concise
Objective of enquiry is obtained
Information is located and confirmed with appropriate personnel
Assistance is sought if required
Client in contacted regarding information
Information is presented in a format that is in line with applicable policy
Client is followed up regarding satisfaction of information required
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONRTE4901A – Administer finance, insurance and legal requirements
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 21: Discuss how you have obtained finance to purchase various assets and the documents related to this.
Question 22: Explain loan/finance and repayment structures.
Question 23: Describe the various insurances required for a rural enterprises and how these are obtained.
Question 24: Provide information of legislation/legal documents that has been applicable to your enterprise.
Page 46 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 21 A Duty of Care (Law of Torts)
B Consumer LegislationC Business registration,
incorporation, Family Trust Deed and wills
D Legislation and legal requirements
E Insurance requirementsF Loan/lease agreementsG Information technologyH Communication skillsI Confidentiality
Evaluated the different lending institutes and their finance packages
Identified the most appropriate finance offer
Organised a loan/lease application to obtain funding
Compiled documentation to support application such as cash flow and asset and liabilities statements, letters of reference, income statements, etc.
Organised relevant security on the asset
Organised delivery of the asset
Signed relevant documentation for purchase and also lending institute
Question 22
Interest only loans
Principle and interest loans
Deferred payments
Repayments – weekly, fortnightly, monthly, quarterly, half yearly or yearly.
Variable interest
Fixed interest
Balloon payments/residual payments
Ownership related to finance leasing/operating lease
Security
Question 23
Public liability
Crop/stock insurance
Page 47 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Property/vehicle/machinery insurance
Cover note on insured item
Natural diaster insurance
Obtain from finance company, insurance company
Use of broker for best value – commission base
Workers’ compensation
Personal accident and sickness
Question 24
OHS legislation
Legislation related to the sale of agricultural products eg, cattle, crops, etc
Environmental legislation
Awards and enterprise agreements eg, shearers award
Equal opportunity and antidiscrimination legislation
Certificate of Registration of Business
Confidentiality e.g. IT systems, secure filing
Wills
Family Trust Deeds
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONRTE4902A – Support and review business structures and relationships
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 25: Explain how you identified and successfully set up the most appropriate business structure for your rural enterprise when considering legal and taxation ramifications.
Question 26: Discuss how the people involved in the business structure worked cohesively.
Question 27: Discuss how you have managed stress in your enterprise and how rural networks have played a role in this.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 25
Page 49 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Communication skillsB Australian Business
Registration requirements C Taxation requirements
Tax File Number, GST, PAYG, withholding arrangements
D Succession and estate planning
E OHS and environmental Legislation
F Anti Discrimination Legislation
G Company policy and procedure
H Research skills
Registration of Business - Sole trader, Partnership, Family Trust and Company
Australian Business Numbers, Tax File Number, GST Registration, PAYG, etc
Taxation pay rate eg, company 30%
Distributed income to various family members
Identified increased taxation and legal requirements with a company
Company removes liability from the partners
Structure setup due to the ability to borrow funds and the structure that the assets are held
Question 26
Every person has their role in the business eg, cash book recording, operating the property, cropping responsibility, etc.
Job descriptions
High level of communication between all parties
Communication via technology, verbally, written,
Succession planning has been conducted and appropriate legal documents are in place
Hierarchy system
Business is conducted according to the goals and objectives that were set by the key stakeholders
Diarised entries of work conducted
Administrative policies
Question 27
Identified potential stressful times eg, harvest, mustering
Page 50 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
and have a plan in place to counteract problems that arise
Stress management strategies have been implemented eg, designated holiday periods
Use support groups to keep up to date with current industry trends
Use support groups to surround the business with similar people in similar situations
National Farmers Federation, Agforce, Rural Women Networks, Commodity Councils, etc.
Yearly calendar
RECORD OF CONVERSATIONRTE4915A – Implement and monitor quality assurance procedures
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 28: Discuss the role of quality assurance programs relevant to your enterprises Question 29: Explain how you have implemented and maintained a quality assurance program
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 28
Page 51 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Quality Assurance procedures/systems
B Consumer and other relevant Legislation
C Risk management including HACCP
D Audit requirementsE Communication skills
Quality Assurance demonstrates the conduct of ‘best practice’ procedures in the relevant enterprises
Cattle Care, Flock Care, ISO, HACCP, etc
Procedures are in place to ensure traceability
Levi availability
More support from industry groups
Increase saleability of product
Opportunities for more markets eg, export
Independent audit process to ensure processes are in place and followed
Policies and procedures are in place and available to all staff to ensure the quality assurance process is followed
Question 29
Written relevant policy and procedures which relate to obtaining quality assurance
Staff were trained in procedures related to quality assurance
Relevant legislation was sourced and implemented
Contractors were bought in to train/demonstrate if required
Job descriptions included responsibilities related to quality assurance program
Processes were monitored for effectiveness
Internal and external audits were conducted and evaluated
Critical control points are identified and a risk/hazard analysis was conducted to ensure the standard of quality
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONBSBADM405A Organise meetings
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 30: Discuss a meeting you have organised in your workplace. How did you prepare for the meeting to ensure a successful outcome?Question 31: In producing minutes of a meeting for despatch to participants, what criteria have you included in the minutes?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 30
Page 53 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Legislation including OHS, environmental, EEO, Industrial Relations, Anti Discrimination, Company Law
B Industry Codes of practice
C Awards/ enterprise agreements
D Requirements of public meetings
E Enterprise policies and procedures
F Communication and literacy skills
G Research skills
Identifies meeting type – face-to-face, tele/video conference, annual general meeting, board/staff meeting
Determines purpose and requirements of meeting
Identifies meeting procedures and protocols
Identifies participants and their specific requirements
Organises equipment and facilities
Organises venue and refreshments
Organises, prepares and disseminates documents including agenda and minutes from previous meeting
Confirms all meeting arrangements and details and if any changes, make necessary amendments
Question 31
Participants present/absent/apologies
Meeting details – title, date, time, location
Points discussed
Suggestions made
Issues raised
Decisions taken
Action items and formal motions
Future actions
Distributes minutes of meeting
Arrangements for next meeting
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONBSBADM407A Administer projects
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 32: Discuss an example of a project you have managed and how you formulated your project plan.Question 33: In administering a project plan, how have you managed the risks?Question 34: What information have you collected at the final review of a project and how was it used to plan for future projects?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 32
Page 55 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Legislation
B Data management
C Australian Standards
D Time constraints
E Information technology
F Enterprise policies and procedures
Established project scope, parameters and constraints
Defines and analyses project stakeholders
Identifies reporting relationships
Identifies relationships to other projects in the organisation
Identifies required resources (including human resources)
Sources organisation project tools
Seeks input from other functional areas
Gains approval for project plan
Develops budget and associated financial reporting system
Question 33
Ensures project personnel are clear about roles and responsibilities
Implements training as required
Provides support as required
Seeks specialist input
Maintains records for progress reports
Communicates frequently with stakeholders
Identifies and evaluates risk to establish treatment
Monitor and review projects systems
Question 34
Contract documents
Forms, logs, checklists completed by personnel
Progress reports
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Performance criteria on contractors
Process information
Documented problems
Prepares project completion report including future recommendations
Reviews information against original plan and updates plan for future use
Advises of problems faced and resolutions
Reviews processes for more effective implementation
Determines suitability of contractors for future projects
Documents lessons learned
RECORD OF CONVERSATIONBSBEBUS405A Conduct online financial transactions
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 35: What are the main considerations when choosing a financial institution to do business with?
Question 36: What are the key aspects to managing your accounts and paying your debts on line?
Page 57 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 35A Legislation
B Codes and national standards
C Industry codes of practice
D Company policy and procedure
E Copyright laws
FOECD International Guidelines for Consumer Protection in E-Commerce
G Award and enterprise agreements
Fees and charges, value for the dollar
Security of online access e.g. firewall protection, level of encryption, limit of liability
Authentication arrangements e.g. PIN number, user name and password
Regulatory requirements
Range of services including online services
Establishment guarantees
Company needs
Privacy, confidentiality
Question 36
Getting access details from the financial institution
Ensuring up to date security
Checking account balances and transaction history against company records
Complete transactions within policy and procedure
Investigating irregularities and dealing with them
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONBSBHR402A Recruit and select personnel
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 37: How do you establish and maintain personnel needs in relation to an event?
Question 38: What are important considerations when developing job specifications?
Question 39: Describe the process you follow to recruit staff, including assessing and selecting applicants.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 37
Page 59 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Human resource management B Effective communication and literacyC Standard operating procedures
D Company policy and procedure
E OHS and environmental Legislation
F EEO, Industrial Relations and anti Discrimination Legislation
G Industry Codes of Practice
H Government subsidies/support functions for traineeships
I Information Technology
J Social and cultural diversity
Prepares duty statements and position descriptions for work on the event
Follows organisational policies regarding staffing
Identifies and documents required competencies and behaviours
Consults others
Prepares estimate of staffing numbers required in each category
Documents evidence of staffing needs
Question 38
Project/program goals
Team goals
Specifications include all relevant information: job title and purpose of position skills and knowledge necessary competencies required by staff qualifications person specifications
Input from other staff, managers and stakeholders is sought in preparing specification
Clearly describes duties in relation to the role and organisation
Job specification is confirmed with appropriate personnel
Question 39
Prepares selection strategy and assessment criteria
Advertises position/s through appropriate media – electronic and print
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Shortlists candidates from applications
Interviews short listed candidates
Conducts practical assessment where appropriate
Consults relevant person/people when unsure of candidate responses
Ensures the process is fair and equitable
Gains feedback form all involved and forwards to manager
Assesses candidate against criteria
Prepares selection report
Organises starting date and induction processes
Formalises selection and prepare necessary documentation
Informs candidates promptly
RECORD OF CONVERSATIONBSBSBM402A Undertake financial planning
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 40: In preparing a financial plan, what factors did you consider that could potentially have impacted on the business finances?
Question 41: Explain how have you identified financial requirements of the business and acquired finance in line with you financial plan.
Page 61 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 40A Enterprise policies and procedures
B Principles of financial planning
C Forecasting techniques
D Principles of statistical analysis and measures of variance
E National, State/Territory and Local Government Legislative requirements including OHS and environmental issues, EEO, Industrial Relations and Anti Discrimination
F Taxation requirements
G Information Technology
H Communication and literacy skills
Working capital available
Current economic climate
Business goals and growth trajectory
Government legislation and regulation
Codes of practice and National standards
Taxation framework and potential changes
Competitors’ actions
Market research
Previous sales figures
Duration of budget cycle (1/5 year budget)
Fixed and variable expenses
Seasonal trends
Prices of goods and services and cost allocation
Timing and timeframes
Staffing and HR issues
Asset requirements/strategies
Identifies capital investment requirements
Price movements
Question 41
New business start up costs non-current assets required working capital needed
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
total capital required
Existing business check out current business financial standing estimates funds required
Expanding business purpose of expansion funds estimates funds required considers unplanned expansion
Identifies source of finance
Investigates cost of securing finance
Compares finance options
Chooses finance based on funds required
Prepares required documents
Applies for finance
RECORD OF CONVERSATIONBSBSBM403A Promote the business
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 42: In developing your marketing plan to promote the business, what marketing strategies did you decide were best suited and how did you identify these strategies?
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Question 43: Discuss your marketing mix and how you monitor marketing activities to ensure success and identify improvements.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 42A National, State/Territory and Local Government Legislative requirements including OHS and environmental issues, EEO, Industrial Relations and Anti Discrimination
B Industry Codes of practice
C Regulatory requirementsD Marketing concepts and methodsE Enterprise policies and procedures
F Communication and literacy skills
Product design and packaging
Pricing
Presentation and display of products/services
Promotion and advertising
Distribution
Achieving lower costs of production and distribution than competitors
Pursuing cost leadership and/or product differentiation for a specialist market segment
Creating a very different product line or service so that the business becomes a class leader in the industry
Conducts a SWOT analysis of products and services
Compares prices to others in the industry
Identifies image of services
Evaluates customer base and target markets
Consults with relevant people – partners, financiers, accountant, clients, industry associations
Question 43
Advertise in national, suburban or local newspapers
Develop a web site
Word of mouth, referral and testimonial
Advertise in professional/industry journals
Mail drops
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Display posters
Canvassing and telemarketing
Exhibitions
In-store promotions
Sponsorship
Networking and strategic alliances
Monitor
Staff development and appraisal
Monitors implementation of marketing
Monitors budgets
Holds review meetings with staff and stakeholders
Implements incentive programs for staff to be involved in improving marketing
Conducts on-going market research
Seeks customer input – satisfaction surveys, meetings, focus groups Conducts sales to contact ratio and trends analysis
RECORD OF CONVERSATIONBSBSBM405A Monitor and manage business operations
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 44: What are the main factors addressed in your operations action plan and what areas of the business does it relate to?
Question 45: How are operational strategies implemented in your business?
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Question 46: Describe how you monitor and review the business operations to maximise business performance.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 44A OHS, EEO and IR Legislation
B Industry Codes of practice
C Awards and enterprise agreementsD Risk management
E Enterprise policies and procedures
F Communication and literacy skills
G Waste management
H Social and cultural diversity
OHS issues and risk management
Environmental issues and minimising risk
Business goals and objectives
Optimise business performance through use of technology
Performance measures
Operational targets
Quality assurance issues
Networks supporting operations
Relating to business
Premises, plant and equipment
Methods, technics and technology
Physical and natural resources
Management and administrative systems and procedures
Finances
Question 45
Ensures systems and key performance indicators/targets are implemented
Ensures accessible store and product location
Appropriate business structure
Appropriate plant/equipment/materials are available
Implements business planning and monitors
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Uses technology
Operational policy and procedure is in place
Administration systems are in place
Quality Assurance systems and review processes
Uses systems to control stock, expenditure/cost, wastage/shrinkage
Provides procedures to implement OHS practices
Maintains staffing requirements appropriate to operations
Trains staff on products, services and delivery
Uses networks to promote the business
Provides specifications on product quality and ordering and delivery timesProvides procedures for customer service
Implements marketing strategies
Question 46
Holds regular meetings with relevant staff and stakeholders
Seeks customer input – Satisfaction surveys, meetings focus groups
Reviews systems and structures
Investigates and analyses operating problems
Implements change to address problemsReviews and maintains policies and procedures
Reviews and adjusts planning to maintain business viability
Maintains records of operations for future planning –
Page 67 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
performance, problems, changes Conducts ongoing research and review
RECORD OF CONVERSATIONBSBSBM407A Manage small team
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 47: What factors have you considered when planning to recruit staff?
Question 48: Describe a time you employed a new staff member and the induction and training process you undertook.
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
Question 49: Explain how you have managed staffing to ensure consistent business operations.
Question 50: Outline how you have managed your team to maximise performance outcomes. How have you handled poor performance?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 47A Legislation EEO, OHS, IR, Anti Discrimination
B Company policy and procedure
C Awards and Enterprise agreements
D Industry Codes of Practice
E Social and cultural diversity
F Disciplinary and grievance procedures
G Taxation /superannuation
Number of staff required to meet company and team goals
Job descriptions and performance expectations
Existing skills in the business
Skills gaps to cover all business functions
Policies and procedures in relation to staffing – recruitment, performance measures, induction, training
Systems and processes for staff to follow
Recruitment costs
Job advertisement
Recruitment process
Question 48
Provides job description and explains responsibilities
Provides tour of business and introduces employee (if applicable)
Demonstrates use of equipment and technology
Discusses business policies and procedures
Coaches on job specific tasks
Develops a HR file to maintain employee records
Records payroll details
Question 49
Reviews skill levels against performance measures
Page 69 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Notes and monitors staffing requirements
Adjusts staffing to balance between operational and support personnel
Monitors and review staff allocation
Provides opportunity for staff to discuss work related issues
Develops contingency plan for unexpected or extreme situations
Takes corrective action as identified
Question 50
Develops positive and constructive relationships within the team
Consults with team members to review and update objectives
Identifies team strengths and weaknesses against current and expected outcomes
Allocates time for team members to discuss operations
Brainstorms with team to make improvements
Seeks feedback from team members for continuous improvement
Encourages team members to monitor own performance
Encourages team members to identify and suggest own development opportunities
Poor performance
Allocates time to discuss performance issues
Outlines employee rights and obligations
Counsels employee in a positive and constructive
Page 70 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
manner
Discusses options for improvement
Sets future review date
Takes records and files in HR file
RECORD OF CONVERSATIONLGACOM401A – Administer contracts
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 51: Discuss the administration of contracts ie, obtaining, conducting and finalisation
Question 52: Give an example of a contract that you have been involved in and the process from commencement to completion?
Page 71 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 51A OHS policy and procedureB Relevant legislation,
regulations and council policies
C Contract lawD Complaint/grievance
proceduresE Communication skillsF WorkcoverG Audit proceduresH Insurance requirementsI Company policy and
procedure
Obtaining the contract should include:
Reviewing relevant legislation
Review contract requirements
Assessed skills available to administrator the contract
Key stakeholders agreed to obtain and administer the contract
Time lines were reviewed
The contract is within the relevant scope of the business
Contracts costs are identified
Relevant paperwork has been submitted to obtain the contract – ‘tender’
Negotiation has taken place and is agreed to by all parties
Legal advice is sought at any time required
Conducting the contract should include:
Appropriate personnel have been sourced and available to participate in the contract
All parties have been made aware of the contract requirements
Time lines have been identified and check points in place
Regular meetings are in place to ensure the contact is to be completed to the standard required and within the time frame set
Records kept of progress eg, photographs, data, progress reports, minutes of meetings, etc
Checks are in place to ensure all relevant legislation or
Page 72 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
company policies are being followed and the service meets contract requirements
Costs are monitored to ensure that the contract is remaining within budget
Any problems are investigated and addressed promptly within complaints/dispute policy and procedure
Legal advise is sought at any time required
Documents are sent to relevant personnel for inspection
Finalisation of the contract should include:
Document has been signed off by all relevant personnel
Finalisation of contract requirements is conducted eg, final report submitted
Payment structures are in place according to the contract eg, lump sum or progressive payments
Legal advise is sought at any time requiredContract is finalised by key personnel and contractors
Contract performance is evaluated
Question 52
Example is relevant to the rural industry
Tender process was conducted professionally (including key personnel consultation, evaluation of contract requirements, etc)
Order from commencement to completion is in an appropriate sequence
Key personnel have been consulted continuously
Contract was finalised to the contractors satisfaction
Contract was maintained within budget
Page 73 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Relevant legislation and policy was adhered too
Standard of work and contract requirements were monitored
Questioning/seeking assistance occurred when required
RECORD OF CONVERSATIONRTC4905A – Cost a project
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 53: Explain how you have approached costing a new project. What factors did you consider and research as part of the costing phase?
Question 54: How did you calculate the actual cost estimate to ensure the most cost effective outcomes?
Question 55: Describe how you presented the information to stakeholders or financiers? (What did you include in your written proposal, how did you sell the benefits?
Page 74 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 53A Company policy and
procedureB Communication and literacy skillsC Relevant Legislation and industry guidelinesD Awards and enterprise agreementsE Research skills
Considers project objectives
Identifies major cost components (cost or regulatory drivers) in the project
Identifies “deliverables”, assumptions, constraints or special conditions relating to the project
Examines cost components – fixed and variable such as power/energy, materials, plant & equipment, production time, salary, wages, office expenses, overheads
Recognises impact of current or alternative action costs
Identifies outsourcing options
Identifies constraints to cost efficiency and overall cost of production/process – overall costs may include negative and positive financial implications, negative long term issues such drought, environmental and regulatory issues
Considers additional costs, pricing in risks, potential cost overruns, contingencies, GST impacts
Considers financing options (interest, cost of debt, etc)
Question 54
Considers appropriate costing methodologies
Calculate capital allocations and operating allocations
Estimates costs for line items (component costs)
Works up costing sheets to support major cost items eg labour, depreciation schedules for fixed assets, interest schedules, income tax and GST schedules
Aggregates and groups costings per area (labour, administration, materials, etc)
Uses appropriate software to assist and record
Page 75 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Validates estimates
Checks that the costing came within the budgeted figure
Question 55
Report may include: description of the scope of work (including any
constraints or special conditions, and regulatory drivers)
methodology behind cost estimation basis of any operating costs with associated backup
documents basis of escalations, contingencies and how they
were calculated schedules of resources funding profile for current and future year of the
project cycle recommendations for cost reduction and their impact finance options
Selling the benefits: presents proposal talks up the benefits offers alternative options overcomes objections or questions summarises options
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONRTC4908A – Supervise work routines and staff performance
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 56: Discuss your obligations as a work supervisor to your staff.
Question 57: As a supervisor explain how you have ensured harmony among your staff, give an example.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 56A Legislation – OHS,
Environmental, EEO Confidentiality/Privacy
Make sure roles and responsibilities of staff are clearly defined
The positions/tasks as allocated and matched with the
Page 77 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
most suitable skilled staff member B Risk managementC Conflict resolutionD Communication skillsE Human resource methods
and proceduresF Company policy and
procedure
Staff are aware of relevant legislation and copies are made available
Targets/goals are set as a team
Targets/goals are set individually
Training opportunities are made available – coaching, mentoring, workshops, informal learning, demonstration, etc
Staff are reviewed for performance and grievances
Staff are made aware of the appropriate supervisory/reporting channels
Any conflict is managed efficiently and effectively
Feedback is clear, concise and constructive
Procedures and policies are made available to all staff
Staff are supplied with position descriptions outlining their role and responsibilities
Question 57
Problems are addressed and resolved as they arise
Issues are addressed at each level i.e., if the staff supervisor can not resolve the issue then the issue is referred to the next level supervisor
Clear and open communication between all staff
Conflict management strategies are in place
Problems are recognised and addressed immediately by supervisory staff
Feedback is clear in all situations
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RPL Assessor KitRTE40603 Certificate IV in Rural Business
RECORD OF CONVERSATIONRTE4812A – Co-ordinate customer service and networking activities
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 58: Explain how you and your staff have ensured quality service to your customers.
Question 59: Discuss how you ensure customer needs are addressed.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 58A Complaints proceduresB Customer service
procedures
Staff are trained and required to implement the Customer Service policies and procedures
Know clients individually and their individual needs
Page 79 of 138Editable Version
RPL Assessor KitRTE40603 Certificate IV in Rural Business
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
C Relevant Legislation, OHS, Privacy, EEO, Discrimination, Harassment and bullying
D Consumer lawE Environmental lawF Industry Codes of ConductG Communication and literacy skills
Customer feedback is sought and reviewed
Peer/supervisor evaluation is required on all staff to improve service rather than criticism
Complaints are dealt with promptly and changes occur in the customer service standard if required
Open communication between all staff
Staff are encouraged to work as a team rather than for individual reward
Staff are encouraged to set their own level of customer service and incorporate their individual personality traits
Staff are made aware of all relevant legislation
Privacy of the clients is ensured and understood by all staff
Question 59
Communication is open between staff and clients
Recommendations from the clients are addressed and procedural changes are implemented if required
Complaints are dealt with immediately and referred to the appropriate channels if required
Formation of networks within the industry to ensure continuation of new/existing customer base
Promotion
Records are kept and reviewed
Reviewing strategies of the competitors
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RECORD OF CONVERSATIONRTE4914A Particpate in an e-business supply chain
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 60: How have you put systems and procedures in place for your organisations e-business?
Question 61: What are the main important aspects of implementing, monitoring and reviewing the organisations e-business procedures and systems?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 60A Risk management
B Legal and ethical requirements
Collecting information about supply chain requirements
Consulting appropriate people (team and network) about meeting the company goals through e-business
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
C Protocols for electronic data interchange
D E-business legal and security protocols
E E-business terminology
F Company policy and procedure
G
Ensuring appropriate equipment and technology is in place
Establish appropriate arrangements with banking institution
Developing policy and procedure around e-business supply chain
Developing systems to ensure business operations meet the requirements
Question 61
Ensure the team has all information and training to implement the process
Ensure e-business security is up to date, including user name and password
Purchasing and selling is in line with policy, procedure and timelines
Information is disseminated appropriately
Ensure ethical standards to maintain a trusting relationship with clients
Integrate e-business into all aspects of the business
Solicit feedback from clients and team of effectiveness of processes/systems
Promote team inclusion in the review process
Keep detailed information and write reports
Review the technology used regularly
Continue to plan and improve the supply chain based on information received from reports, team and customers
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RECORD OF CONVERSATIONRTE4916A Prepare shearing team wages
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 62: What records do you keep for staff wages?
Question 63: When paying staff what do you consider in calculating wages?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 62A Industry award
B Pastoral Industry Superannuation Act
C State Workcover Act
Employments agreements/contracts
Time sheets totals
Rosters
Tax forms
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
D Federal Pastoral Award
E Wool Classers Award 1994
F Confidentiality/Privacy Legislation
G Taxation requirements
H Superannuation requirements
I GST and PAYG requirements
J Communication skills
K Company policy and procedure
Superannuation details
Tax file numbers
Sick and injury information
HR files
Question 63
Relevant award
Employment contracts
Gross earnings
Taxation deductions
Group certificates
Paying ATO
Superannuation
Pay staff via relevant means e.g. cheque, electronic transfer, cash, deposit into bank account
Cash advances when required
Record keeping e.g. Work records, account books, group certificates, superannuation, tax etc.
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RECORD OF CONVERSATIONRTE5916A - Prepare and monitor budgets and financial reports
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 64: Discuss the methodology behind budget preparation.
Question 65: Explain how you have implemented a budget and analysed the accuracy.
Question 66: Describe the financial reports you have prepared and how these were distributed to the key stakeholders.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 64A Company policy and
procedureB Information technologyC Taxation and Audit
Gather information on past receipts and payments
Gather information on current prices and trends make future financial projections
Compile a production plan to assist in budget prediction
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
requirementsD Relevant legislationE Quality assurance
processesF Communication and
literacy skills
Analyse variances between previous budgets and ‘actual’ figures
Ensure the working documents and the budget are aligned eg, gross margins, livestock schedules, rotational plans, etc
Question 65
Monitor receipts and payments against the original budget
Identify variance between the original budget and the ‘actuals’
Review the effect of the variances on cash flow and profit
Review the budget for changes required due to seasonal implications
Budgets are re-negotiated to ensure enterprise performance
Review related documents in conjunction with the working budget eg, gross margins, livestock schedules, rotational plans, etc
Question 66
Reports were prepared using computerised financial packages or paper based
Cash receipts and payments for the financial period were compared to the budget and analysed
Financial reports were written in conjunction with non-financial objectives to assess the businesses overall performance eg, Environmental OHS Quality assurance
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Market share
Profit/Loss was calculated as a ‘whole’ business and also as individual enterprises
Reports are distributed to key stakeholders through meetings, electronic communication, individual meetings, etc
Documentation was forwarded to the key stakeholders in a timely and efficient manner
RECORD OF CONVERSATIONRTE5921A – Market products and services
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 67: Discuss strategies used to assess the viability of entering into a ‘new market’.
Question 68: Explain the benefits of having a written marketing plan and discuss what is in this plan.
Question 69: How have you evaluated your marketing performance in the past?
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 67A Marketing strategies and
techniquesResearch the ‘new market’ in terms of past, current and future trends
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
B Relevant legislation, OHS, Copyright Act, Consumer protection, freedom of information, EEO, Trade Practices Act, Telecommunications Act
C Industry Codes of PracticeD Communication and
literacy skillsE Risk managementF Enterprise requirements
such as MSDS, Total Quality Management standards, Manufacturers specifications
G Company policy and procedure
H Market changes/trends
Review the financial viability of the ‘market’ in the past
Make a prediction of the financial viability of the future
Seek out information on other markets or issues that may effect price changes and/or supply and demandenvironmental issuesdisease/quarantinecurrency fluctuationssimilar or supporting markets
Legal requirements
Entry and exit plan is developed
Risk analysis
Question 68
Gives direction – business objectives/goals are identified
Compilation of all information gathered which provides an informed plan
Marketing strategies are thought out and reviewed
Strengths, weaknesses, opportunities and threats are identified
Contingency plans are in place
Key personnel are identified and their responsibility addressed
‘New Market’ information is available for reference
Opportunities to value-add are identified – allowing for future growth
Marketing schedule
Measurable targets are developed
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Distribution channels are identified
Budgets
Flexibility to change marketing direction
Question 69
Gross margins (Income-expense)/financial analysis
Feedback from clients
Inventory turn-over has increased
Client growth is achieved
Goals/objectives are achieved
Weakness and threats are identified and counteracted if possible
Continual analysis of the markets
Third party evaluation on growth of the business eg, financial advisor
Review of Marketing Plan
RECORD OF CONVERSATIONTDTR298B – Source goods /services and evaluate contractors
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 70: Discuss the requirements for selecting a goods/services provider and/or contractor.
Question 71: Explain how you have evaluated the performance of your goods/services provider and/or contractor in the past.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 70
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Relevant legislation, OHS, Industrial Relations, EEO, confidentiality/Privacy
B Contract lawC Environmental regulationsD Company policy and
procedure E Industry Codes of PracticeF Australian standards and
certification requirementsG Licence, patent or
copyright arrangementsH Grievance/dispute
resolutionI Risk management
Interpret the specifications of the contract and decide on the type of goods/services provider or contractor required
Create a shortlist of potential providers/contractors
Contact these potential providers/contractors and relay specifications of the contract
Obtain a quote/agreement from the provider/contract
Make an evaluation of the providers/contractors (using a selection criteria) and negotiate a contract
Check the providers/contractors referees for a high level of performance
Ensure all documents are legally binding
Ensure the providers/contractors abide by and are aware of relevant legislation
Ensure the provider/contractor can be contracted on repeat jobs
Evaluate the performance of the provider/contractor
Question 71
The outcomes of the contract were met
Feedback was received from staff/clients
A high level of performance occurred
Financial analysis of the contract was conducted and interpreted
Clear and open lines of communication
Evaluation from the different levels within the supply chain were conducted and changes implemented if required
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RECORD OF CONVERSATIONWRR14B – Buy merchandise
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 72: Explain how you have decided on a new product?
Question 73: Discuss how you have launched a new product – explain the steps taken.
Question 74: After the product has been launched, discuss how you have evaluated the products success.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 72
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Store merchandising and marketing policy
B Relevant legislation and statutory requirements
C Industry Codes of PracticeD Evidence of a marketing
planE Contract (optional)F Evidence of staff training
(optional)G GSTH Communication and
negotiation skillsI Literacy skills
Evaluate the market and assess the needs: customer consultation market trends industry needs value-adding opportunities
Identify the required product
Analyse opportunities for sales: market research networking use current customer base
Evaluate competitors
Marketing Plan to launch the new product
Set goals financial human resources turn-over potential client base
Monitor product range and sales
Consider overall business goals
Question 73
Decided on the new product within budget and pricing policies
Involved staff in innovative brainstorming around new products
Identified suppliers and negotiated contract legally binding ensure delivery is timely
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
abides by relevant legislation high standard of operation consistently good reputation Agreed pricing and payment arrangements
Identified a strategy for the launch of the product promotional material – space allocation,
brand/product mix specials for purchasing quantities offer in line with other products information evenings Market factors Merchandising plan
Monitor competition
Accurate record keeping
Maintain stock levels
Staff training conducted around new products
Question 74
Stay abreast of new product ranges and suppliers to allow effective product mix
Obtain feedback from customers and staff
Quality assurance, legal requirements and relevant legislation was adhered too.
Faulty stock returned and records kept
Discontinue lines as appropriate
Staff have thorough knowledge of the product
Goals/objectives were met
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RECORD OF CONVERSATIONWRR01B – Manage merchandise and store presentation
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 75: Discuss the various areas that you have considered when managing a merchandise store to ensure its success.
Question 76: When organising a store campaign or store presentation, explain the factors associated with its success.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 75A Company policy and
procedureStaff
Rostering of staff
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
B Taxation requirements e.g. GST
C Relevant legislation and regulations, including Trade Practices and Fair Trading Acts, consumer law, OHS
D Industry Codes of PracticeE Risk managementF Project managementG Communication and
literacy skills
Internal and external staff training relating to: policies and procedures relevant legislation product information
Ensure staff are aware of housekeeping policies and abide by these
Staff performance is monitored – internally and externally
Physical aspects of the business
Adequate space
Lighting
Location
Layout of the internal store and products
Areas for visual displays
Clients
Feedback on service and products
Parking
Delivery facilities
Various payment options
Stock
Negotiate contracts for suppliers/delivers
Realistic mark-ups on products that ensure a profit
Manage promotions
Pricing trends is monitored on competitors
Question 76
Ensure a promotional plan is in place
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Ensure all staff are aware of policies and procedures
Interact with suppliers to ensure success – suppliers may be able to give input on successful sales tactics
Accurately report promotional activities eg, sales, returns
Client feedback
RECORD OF CONVERSATIONWRR04B – Control store loss/security
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 77: Discuss how you have implemented a store/ stock security policy.
KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 77
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
A Company policy and procedure
B Risk managementC Relevant legislation and
statutory requirements including Common law, state laws relating to property offences, OHS
D Industry Codes of PracticeE Communication and
negotiation skills
Staff training on security
Store/stock security policy and procedures are in place and monitored
Awareness of relevant legislation
Contingency plans are in place eg, in the event of a robbery
Check list to ensure security procedures are followed taking/putting cash in the cash register identification required for clients using cheques or
credit cards procedures for obtaining credit procedures for stocktaking
Consultation between all staff to ensure the most effective policies and procedures are in place
RECORD OF CONVERSATIONWRR05B – Control inventory
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:
Question 78: What factors ensure that a report pertaining to inventory control is accurate?
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KEY POINTSThe candidate’s response should evidence the following
INDUSTRY REQUIREMENTSThese must be evidenced in the
candidate’s response
Indicate if response addresses KP and IR
COMMENTSRecord other key points and examples from conversation.
Identify whether a practical assessment is warranted.
Question 78:A Company policy and
procedure B Relevant Legislation
including, OHSC Industry Codes of PracticeD Communication skillsE Numeracy and literacy
skills
Ensure every item that is moved in and out of the warehouse is recorded
receipted dispatch goods received dockets delivery dockets
Ensure policy and procedures relating to stock movement and control are in place
Staff training has taken place to ensure understanding of stock movement and control
Stock has allocated storage areas
Budgets are maintained in relation to sales, losses, purchases, etc
Stocktaking procedures are in place
Stock reports are completed and distributed in a timely and efficient manner
Efficient transport methods are in place
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SECTION D
Practical Tasks and Observation Recording
SheetsYou use this section to assist you in determining a candidate’s competency in those areas where they have not yet successfully demonstrated their skills, knowledge and prior experience. Therefore, candidates are not required to complete all tasks. You select tasks after considering available evidence collected through previous phases and according to context and needs of each candidate.
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PRACTICAL TASKS
Candidates are not required to complete all tasks. The Assessor is to select tasks after considering available evidence collected through previous phases and according to the context and needs of each candidate.
Unit of Competency
Practical Task
BSBCMN405A
Analyse and present research information
BSBADM402A
Produce complex business documents
BSBFLM406A
Implement workplace information system
RTD4811A
Provide information on environmental issues and policies
1. This task requires you to identify objectives of the research based on the organisations requirements and/or requested information and plan your research.
Conduct research using valid, reliable and relevant strategies and collect, assess and organise information/data on:
The organisations information system and;
Environmental issues and policy.
Create two detailed reports on the findings with recommendations for improvements, print and present it to the appropriate person/people for feedback. Make appropriate amendments, file the document electronically and disseminate to relevant team members/stakeholders.
RTC4701A
Implement and monitor the enterprise OHS program
BSBADM405A
Organise meetings
2. This task comes in two phases.
a. Hold a team meeting where OH&S hazards/risks and codes of practice are discussed and brainstorm control measures and explain OH&S reporting requirements of the organisation.
b. Complete a safety audit of the organisation and report verbally to your assessor/supervisor your findings around:
Induction processes Work place hazards Risk management and control measures Emergency procedures Reporting procedures Training needs Record keeping
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Unit of Competency
Practical Task
RTC4911A
Operate within a budget framework
RTE5916A
Prepare and monitor budgets and financial reports
3. Scenario:
Using the budgets found in Section ‘E’ of this kit, you are required to review the figures for a cattle property in North Queensland. You have been given ‘actual’ figures from the previous financial year (Year 1). You have also received the projected budget and actual figures for the current year (Year 2).
a. Make a comparison between the actual figures (Year 1) to the actual figures (Year 2). You will need to calculate the variance in dollar value and percentage.
b. Make a comparison between the projected budget figures (Year 2) to the actual figures (Year 2). You will need to calculate the variance in dollar value and percentage.
c. Make suggestions as to why these variances (calculated in B) have occurred.
RTE4915A
Implement and monitor quality assurance procedures
RTE4902A
Support and review business structures and relationships
4. Scenario: You have been asked by your firm to give a presentation on quality assurance, business structures and sustainability informing your staff of the following:
a. The role of quality assurance in the industry (you can decide your industry)b. What features are present in a successful quality assurance program?c. The interrelationship between quality and the application of suitable business
structures.d. How the quality assurance program shall be implemented and the role of key
personnel?e. Maintaining health and safety of employees during the implementation process.f. How the quality assurance program will be maintained?g. How networks assist to support the flow of information and support the business.
BSBHR402ARecruit and select personnelBSBSBM407AManage a small team
5. In a simulated environment interview two people for a job in administration (or other relevant job) at your workplace using appropriate selection plan and criteria based on the position description and team/business objectives. Submit a report of your selection process and successful candidate.
BSBSBM405AMonitor and manage business operations
6. Conduct a review of the business operations and compile a list of recommendations for improving the development, operation and monitoring of processes/procedures to improve the business.
BSBADM407A
Administer projects
RTC4905A
Cost a project
RTC4908A
Supervise work routines and staff performance
7. This is a simulated task using the resources in section ‘E’ of this Assessor kit.
Decide on a new project for your business around customer service, products and networking. Based on your organisations goals and business plans:
a. Outline the aims of the project and develop a project plan (Table 1)b. Identify key personnel and their roles and responsibilities, including supplier
networks (Table 2)c. Complete a risk assessment of the project (Table 3)d. Compile a list of cost estimates/budget (Table 4)e. Develop review and reporting processes
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Unit of Competency
Practical Task
RTE4812A
Co-ordinate customer service and networking activities
8. SCENARIO: You have been promoted to Merchandise Manager of a Rural Store. You feel it is essential to provide your staff with skills on quality service and addressing customer needs. You feel the best way to do this could be to (Choose one):
Create a brochure to hand out to staff members and launch it at a team meeting with a presentation.
Hold a seminar and invite industry representatives to demonstrate their products to your clients to gain feedback
Complete a research project where customer feedback is sought around products and services
RTE5921A
Market products and services
BSBSBM403A
Promote the business
9. Compile a marketing plan for the launch of a product into a new market. It can be as simple as selling cattle to a feedlot. Your marketing plan would ideally include the following:
a. Outline the current marketb. 4 marketing P’s (Price, Product, Place, Promotion)c. Advantages and disadvantages of entering into the new marketd. Effect on your current business (whether positive or negative) in human resources,
financial, stock turnover, legal implications, etc.e. Identified methods for monitoring the success of the marketing plan
NOTE: Can be assessed with task 14.TDTR298B
Source goods/services and evaluate contractors
10. SCENARIO: You are sourcing a new contractor for some work you need completing. You have decided to compile a checklist to use for:
a. Requirements for selecting a goods/services provider and/or contractor (remember to include reference checks, insurance, etc).
b. Evaluation/review processesc. Grievance proceduresd. Finalising contracts/work completed
WRR14B
Buy merchandise
11. SCENARIO: You have decided that you wish to launch a new product (can be any product).a. Decide on a new product you wish to launchb. Discuss how you have come to this decisionc. Compile the steps taken to launch the new productd. Compile a checklist that would evaluate your success
WRR01B
Manage merchandise and store presentation
12. SCENARIO: You are starting a small retail business. Write a strategy for managing the stores layout for new merchandise. Include research and marketing in your strategy and discuss in detail organising a store campaign with specials and store presentation/housekeeping. Finalise your strategy with plans for evaluation of the strategy.
NOTE: Can be assessed with task 11.WRRO4B
Control store loss/security
WRRO5B
Control inventory
13. Write a policy on store/stock security and inventory control and discuss the implementation of the policy.
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OBSERVATION RECORDING SHEETPractical Tasks
CANDIDATE’S NAME: SIGNATURE: DATE:
ASSESSOR’S NAME: SIGNATURE: DATE:
LOCATION:
NB: The skills listed below must be verified by a competent assessor through observed demonstration either in the candidate’s workplace as part of the candidate’s normal work duty OR as part of a practical assessment/demonstration set by the assessor.
Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
BSBCMN405A1, 2, 3
BSBADM402A2, 3, 4
BSBFLM406A1, 2, 3RTD4811A1, 2, 3, 4, 5, 6
1 Identifies relevant issues to be researchedEstablishes method of collecting informationPrepares a research plan in consultation with work teamCollects information from internal sources and external sources and gains access to these resourcesFinds resolutions to information that is hard to accessImplements research planAssesses information and how it relates to the identified research objectives Considers functions of software in determining format and structure of information Accesses technology to store information and produce the reportOrganises information to suit audience, format and purpose of the reportEnters information on the reportEnsures the report is clear and checked for errors
Legislation Company policies and procedures Workplace documentation Data management Information technology Research methodologiesCommunication skills
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
Reviews information and amends where requiredFiles the document electronically according to organisations proceduresPresents report with recommendations and asks for feedbackCompletes appropriate changes based on feedbackForwards final report to key stakeholdersFormats the reports clearly and to the organizations requirements
RTC4701A1, 2, 3, 5, 6
BSBADM405A1, 2, 3
2 Develops and disseminates meeting agendaEnsures meeting minutes taker is assignedResearches OH&S issues for discussionDevelops handouts for participantsDiscusses with team OH&S hazards, risks, codes of practices and reporting requirementsFacilitates brainstorming around control measuresReports back on agreed goals/objectives/issuesChecks minutes are correct and disseminates them to participantsCompletes a safety audit using information from: Work team/colleagues Reports/records Data/statistics Training needs analysis Codes of practice OH&S/emergency Policy and procedure Risk management plan and control measures OH&S committeesCompiles the information and reports to supervisorMakes recommendations around identified
OH&S legislationOrganisations OH&S policy and procedureDuty of careCodes of practiceEffective work place communicationHierarchy of controlRisk management strategiesConsultative/participative practices
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
hazards/risks/resource issues
RTC4911A1, 2RTE5916A2
3 Comparison calculations are calculated correctlyVariance is calculated in dollar value and percentages (Year 1 and Year 2 figures)Variance is calculated in dollar value and percentages (Year 2 budget and Year 2 actual figures)Suggestions of variance are reasonable for the industryRequests variation on budget based on the organizations needReports findings with recommendations
RTE4915A1, 2, 3, 4RTD4902A1, 2, 3, 4
4 Definition of Quality Assurance and its success in the industryFeatures of a successful Quality Assurance program are outlinedIdentifies market specifications and the business structureAbility to identify critical control pointsIdentifies risks and strategies to minimize riskDevelops processes for control pointsDiscusses process for implementing quality assurance programTalks about who has responsibility for maintaining and reviewing quality assurance system in line with the business structureIdentifies stress levels of the teamDevelops and implements strategies to reduce stressAccesses networks for supportMaintains networks and relationships
Quality Assurance procedures/systemsConsumer LegislationRisk management including HACCPAudit requirementsCommunication skillsAustralian Business Registration requirements Taxation requirements Tax File Number, GST, PAYG, withholding arrangementsSuccession and estate planningOHS and environmental LegislationAnti Discrimination LegislationCompany policy and
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
Provides training Follows the organizations policy and procedure
procedureResearch skills
BSBHR402A1, 2, 3, 4BSBSBM407A1, 2, 4, 5
5 Prepares job descriptions based on business and team plan/consultation processesIdentifies specific skills and abilities required for the roleAdvertises the position Plans for the interview Interviews using planned structureAssesses information from each candidatePrepares a selection reportSubmits the report to the manager for approvalInforms candidate of their success or notKeeps records of interview processPlans for inductionKeeps staff records
Human resource management Effective communication and literacyStandard operating procedures
Company policy and procedure
OHS and environmental Legislation
EEO, Industrial Relations and anti Discrimination Legislation
Industry Codes of Practice
Government subsidies/support functions for traineeships
Information Technology
Social and cultural diversity
BSBSBM405A1, 2, 3, 5
6 Reviews business plans goals and objectivesIdentifies OH&S and environmental issuesReviews Information technology and looks for new technology as requiredReviews Quality Assurance procedures and technical, legal and ethical standards Reviews operational targets in line with the
OHS, EEO and IR Legislation
Industry Codes of practice
Awards and enterprise agreements
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
business planReviews and consult staff around stock control, waste, shrinkage and risk Review customer feedbackIdentifies strategies for promoting innovationReviews job roles and staffing levels and available skillsReviews income and expenditure in terms of product, human resources, time and quality.Reviews customer needsReviews systems and structuresInvestigates issues and problems in services deliveryIdentifies new business opportunitiesMake recommendations for change
Risk management
Enterprise policies and procedures
Communication and literacy skills
Waste management
Social and cultural diversity
RTC4905A1, 2, 3BSBADM407A1, 2, 3RTC4908A1, 2
7 The project is relevant to the industryAims of the project have been discussedThe advantages to the business are reasonable and appropriateCost estimates appear realisticMajority of the costings are presentAmount of funding and timing of money is outlinedEvaluation appears to be industry relevantDocument is in presentation modeObligations of a manager is outlinedIssues that may arise in the workplace are outlined and solutions are offeredIdeas for creating harmony in the workplace
RTE4812A1, 2, 3
8 Identifies customer services standardsEncourages participation from team members
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
Reviews customer feedback/complaintsEnsures all information is currentDevelops consultation process with customers/networks
RTE5921A1, 2, 3WRR14B1BSBSBM403A1, 2, 4
9 Identifies current market requirements Analyses past trends, developments and competitionAnalyses main products and services of the businessDefines and adopts product mixLooks at alternative/mix of marketing strategiesSeeks advice if neededDevelops marketing plan with viable timeframesAnalyses advantages and disadvantages of promotional activitiesIdentifies/organizes distribution channelsEvaluates policy and procedure, marketing performance based on goals and objectives of the plan
TDTR29B1, 2
10 Identifies customer need/demandReviews current/past performance of contractorsResearches new products/services and costsAnalyses contract terms/conditions e.g. delivery schedule, timeframes, returnsResearches insurance arrangementsIdentifies evaluation processesAcknowledges industry references in short listing contractorsKeeps detailed records
WRR14B1, 2, 3, 4, 5, 6, 7,
11 a. Researches current products and servicesDecides on a new product based on policy and
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
8WRR01B1, 2, 3
procedure, customer requirements, market trends and market competition
b. Develops a plan for introducing the new product which includes future directions, promotion and marketing, staffing levels and experience, sales figures and investment levels, store space and product levels, relevant range of product and stakeholder feedback and contribution.Develops merchandising plan for the store which is visually enticingEstablishes professional relationships with new suppliers and maintains professional relationships with current suppliersNegotiates contracts terms and conditions with suppliersReviews quality standards and tracks returns
c. Ensures staff are informed and trained in new product linesAnalyses budgets/targetsProduct range is integrated into the store as per merchandising planConsult staff for the effect and customer feedback on displayEnsures pricing policy is adhered to including specials and promotional stockConducts promotional activities
d. Monitors range for performance and changes made to product range as required Keeps records of success of promotionsDevelops a checklist to assist in product choice and evaluation
WRRO4B 12 Researches current store security and stock control
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Unit and element covered in task
Task No.
Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed
Date assessed
1WRRO5B1, 2
policy and procedureResearches current systems for receiving, dispatching and storing stockIncludes procedures for the safety of all personnel in reasonably predicted circumstances/ emergenciesOutlines opening and closing proceduresIncludes stock control processesOutlines stocktaking and waste Develops strategy to communicate the policy to staffDocuments and reports on store security and stock inventories
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SECTION E
Resources for Practical Tasks
You use this section to access any resources required by the candidate to undertake the practical task/s or scenario/s. They are suggested resources only. You may wish to modify or use other resources for the assessment tasks.
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Assessment Task 3
Candidate Name: ...................................................................ACTUAL FIGURES for PREVIOUS FINANCIAL YEAR (Year 1)
TOTAL RECEIPTSRECEIPTS JAN FEB MAR APR MAY JUNE TOTAL
Cattle Sales $210,300.00 $ 9,550.00 $165,000.00 $41,400.00 $205,150.00 $540,000.00 $1,171,400.00 Tax $ 8,400.00 $ 8,400.00 Wages $ 2,000.00 $ 2,500.00 $ 6,500.00 $ 11,000.00 Sorghum sales $ 3,555.00 $ 4,665.00 $ 11,250.00 $10,270.00 $ 14,640.00 $ 44,380.00 Machinery Hire $ 2,000.00 $ 2,000.00 Horse Sales $ 500.00 $ 500.00 Personal $ 28.00 $ 28.00 $ 56.00 TOTALS $213,883.00 $24,643.00 $178,750.00 $54,170.00 $219,790.00 $546,500.00 $1,237,736.00
TOTAL PAYMENTSPAYMENTS JAN FEB MAR APR MAY JUN TOTAL
Wages & Tax $ 850.00 $ 2,400.00 $ 2,500.00 $ 6,400.00 $ 600.00 $ 5,000.00 $ 17,750.00 Machinery Repairs $ 1,421.00 $ 1,940.00 $ 1,400.00 $ 450.00 $ 5,211.00 Fuel & Oil $ 430.00 $ 1,658.00 $ 6,000.00 $ 670.00 $ 2,000.00 $ 590.00 $ 11,348.00 Seed $ 800.00 $ 6,800.00 $ 7,600.00 Crop Chemicals $ 345.00 $ 1,122.00 $ 3,400.00 $ 4,867.00 Crop Fertiliser $ 3,335.00 $ 3,335.00 Yards & Fencing $ 2,543.00 $ 1,455.00 $ 3,998.00 Stock Fodder $ 3,200.00 $ 3,200.00 $ 3,200.00 $ 6,400.00 $ 16,000.00 Stock Purchases $120,000.00 $ 2,500.00 $140,000.00 $210,000.00 $ 3,000.00 $ 475,500.00 Office & Bank $ 6.00 $ 77.00 $ 12.00 $ 19.00 $ 1,605.00 $ 161.00 $ 1,880.00 Personal $ 750.00 $ 950.00 $ 1,008.00 $ 2,708.00 Miscellaneous $ 1,066.00 $ 452.00 $ 1,518.00 Stock Chemicals $ 567.00 $ 876.00 $ 1,443.00 Freight $ 300.00 $ 300.00 Asset Purchases $ 18,000.00 $ 18,000.00 Loan to Bank $175,900.00 $152,000.00 $ 327,900.00 TOTALS $130,083.00 $ 9,720.00 $333,271.00 $12,939.00 $235,994.00 $177,351.00 $ 899,358.00
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Assessment Task 3
Candidate Name: ...................................................................PROJECTED BUDGET for Year 2TOTAL RECEIPTS
RECEIPTS JAN FEB MAR APR MAY JUNE TOTAL
Cattle Sales $160,000.00 $ 10,000.00 $180,000.00 $100,000.00 $200,000.00 $100,000.00 $ 750,000.00 Tax $ 10,000.00 $ 10,000.00 Wages $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 15,000.00 Sorghum sales $ 5,000.00 $ 5,000.00 $ 10,000.00 $ 10,000.00 $ 15,000.00 $ 10,000.00 $ 55,000.00 Machinery Hire $ 2,000.00 $ 2,000.00 $ 2,000.00 $ 6,000.00 Horse Sales $ 10,000.00 $ 10,000.00 Personal $ 150.00 $ 150.00 $ 150.00 $ 150.00 $ 150.00 $ 150.00 $ 900.00 TOTALS $167,650.00 $ 29,650.00 $192,650.00 $114,650.00 $217,650.00 $124,650.00 $ 846,900.00
TOTAL PAYMENTS
PAYMENTS JAN FEB MAR APR MAY JUN TOTAL
Wages & Tax $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 15,000.00 Machinery Repairs $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 6,000.00 Fuel & Oil $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 6,000.00 Seed $ 2,000.00 $ 4,000.00 $ 6,000.00 Crop Chemicals $ 1,500.00 $ 3,500.00 $ 5,000.00 Crop Fertiliser $ 4,000.00 $ 4,000.00 Yards & Fencing $ 1,500.00 $ 1,500.00 $ 1,500.00 $ 4,500.00 Stock Fodder $ 3,200.00 $ 3,200.00 $ 3,200.00 $ 9,600.00 Stock Purchases $110,000.00 $110,000.00 $110,000.00 $ 330,000.00 Office & Bank $ 200.00 $ 200.00 $ 200.00 $ 200.00 $ 200.00 $ 200.00 $ 1,200.00 Personal $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 1,500.00 Miscellaneous $ 500.00 $ 500.00 $ 500.00 $ 1,500.00 Stock Chemicals $ 10,000.00 $ 500.00 $ 10,500.00 Freight $ 100.00 $ 100.00 $ 100.00 $ 100.00 $ 100.00 $ 100.00 $ 600.00 Asset Purchases $ - Loan to Bank $150,000.00 $ 150,000.00 TOTALS $ 20,250.00 $118,550.00 $ 14,250.00 $115,550.00 $ 10,250.00 $272,550.00 $ 551,400.00
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Assessment Task 3
Candidate Name: ..........................................................................ACTUAL FIGURES for Year 2
TOTAL RECEIPTSRECEIPTS JAN FEB MAR APR MAY JUNE TOTAL
Cattle Sales $260,050.00 $ 260,500.00 $ 85,400.00 $240,240.00 $ 89,000.00 $ 935,190.00 Tax $ 16,800.00 $ 16,800.00 Wages $ 2,850.00 $ 2,650.00 $ 2,650.00 $ 2,650.00 $ 2,650.00 $ 13,450.00 Sorghum sales $ 4,750.00 $ 5,500.00 $ 22,000.00 $ 18,500.00 $ 10,050.00 $ 60,800.00 Machinery Hire $ 25,000.00 $ 25,000.00 $ 25,000.00 $ 75,000.00 Horse Sales $ 3,000.00 $ 3,000.00 $ 6,000.00 Personal $ 80.00 $ 600.00 $ 4,000.00 $ 4,680.00 TOTALS $ 29,830.00 $310,200.00 $ 263,750.00 $110,050.00 $268,390.00 $129,700.00 $1,111,920.00
TOTAL PAYMENTSPAYMENTS JAN FEB MAR APR MAY JUN TOTAL
Wages & Tax $ 1,000.00 $ 2,650.00 $ 4,500.00 $ 1,160.00 $ 2,450.00 $ 420.00 $ 12,180.00 Machinery Repairs $ 6,650.00 $ 142.00 $ 6,792.00 Fuel & Oil $ 112.00 $ 9,580.00 $ 520.00 $ 10,212.00 Seed $ 1,800.00 $ 410.00 $ 3,524.00 $ 5,734.00 Crop Chemicals $ 1,600.00 $ 2,850.00 $ 4,450.00 Crop Fertiliser $ 2,587.00 $ 1,250.00 $ 3,837.00 Yards & Fencing $ 854.00 $ 441.00 $ 2,022.00 $ 3,317.00 Stock Fodder $ 6,800.00 $ 2,221.00 $ 22.00 $ 9,043.00 Stock Purchases $ 75,000.00 $221,200.00 $244,000.00 $ 540,200.00 Office & Bank $ 80.00 $ 675.00 $ 27.00 $ 89.00 $ 112.00 $ 147.00 $ 1,130.00 Personal $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 1,500.00 Miscellaneous $ 452.00 $ 74.00 $ 526.00 Stock Chemicals $ 8,754.00 $ 652.00 $ 9,406.00 Freight $ 85.00 $ 65.00 $ 150.00 Asset Purchases $ 14,987.00 $ 14,987.00 Loan to Bank $152,000.00 $ 152,000.00 TOTALS $ 9,096.00 $ 99,246.00 $ 16,055.00 $242,339.00 $ 8,171.00 $400,557.00 $ 775,464.00
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Assessment Task 9
TABLE 1Item Particulars Time Resources PurposeScope
Project title Date – x Rationale
o xo xo x
Complete timeframes X
Complete resource allocation/requirements X
Objectives To _____________: with a 10 percent profit margin which will provide the company with new
___________________ x x
X X
Stage 1 Preparation requirements x x x x x x x x
X X
Stage 2 Monitoring arrangements x x x x x x x x
X X
Stage 3 Implementation x x x x x x x x
X X
Stage 4 Review and reporting methods x x x x x x x x
X X
TABLE 2
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Role Responsibilities X X
X X
X X
X X
X X
TABLE 3Identified Risk Risk
levelContingency Plan Responsible
person/people
Review and feedback:
TABLE 4Categories Cost items
Allocated costs X
Capital expenditure X
Direct costs X
Fixed costsX
Indirect costs X
Labour costsX
Materials and supplies costs X
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Overhead costs X
Semi-variable costs X
Vendor costs X
OtherX
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SECTION F
Third Party VerificationThe preferred approach in gaining third party validation is to take the forms in this section to the candidate’s previous employers or referees to gain confirmation of the candidate’s skills against the required competencies. This would be done during a conversation or interview with these people.
It may be beneficial to make contact with the employers/referees early in the recognition process to make appointments, particularly if you have to travel some distance to visit them. This may be done on the same day as a practical assessment in the workplace if appropriate.
It is recommended that verification be obtained from one or two referees who can confirm the candidate’s industry skills in context over time.
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REFEREE TESTIMONIAL
(Date)
To whom it may concern,
RE: skills in/as (insert candidate name) (insert industry/job title)
I certify that the above named person has:
worked at for a period of years
regularly undertaken the following activities within the workplace since commencing employment with this organisation:
Initial those skills/ competencies (below) that the candidate has or can successfully perform in the workplace
Incorporated the company’s OHS policy and procedures into everyday work practice
Projects were implemented, monitored and finalised within a given budget or a reasonable explanation was received if the project was over or under budget
Incorporated the company’s environmental policy and procedures into everyday work practice
Ensured that financial procedures were followed, insurance was obtained where appropriate and that legal requirements of the rural enterprise were adhered too
Successfully developed and implemented a marketing plan
Negotiated contracts that ensured the success of projects
Projects that were undertaken were well thought out and costed
Supported the success of staff members through monitoring, consultation, mentoring, demonstration, etc
Managed all aspects relating to the business and customer relations of a merchandise store
Any company reporting requirements was adhered too
If you would like any further information or would like to discuss any of the above, I can be contacted on
Yours sincerely
SignaturePrint Name and Position
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SECTION G
Assessment TablesYou use these tables as a reference tool to see at a glance which units/elements of competency are within the qualification.
Question numbers refer to those found in SECTION C of this kit.
Practical assessment/scenarios numbers refer to those found in SECTION D of this kit.
It is important to note that this section is used for validation purposes only. Any mapping should be done after questions and tasks have been selected.
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Elements Performance Criteria Questions Practical Tasks
BSBADM402A Produce complex business documents1. Use safe work practices 1.1 Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user.
1.2 Work organisation meets organisational and statutory requirements for computer operations.1.3 Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and
statutory requirements.
111
2. Analyse document requirements
2.1 Organisational and task requirements are identified prior to document design.2.2 Complex technical functions of the software are evaluated for their usefulness in fulfilling the requirements of the task.2.3 Document requirements are matched with software functions to provide efficient production of documents.
21
1, 2
111
3. Design complex documents 3.1 Document structure and layout are designed to suit the purpose, audience and information requirements of the task. 3.2 Document is designed to enhance readability and appearance and meet organisational and task requirements for style and
layout.3.3 Complex software functions are used to enable efficient manipulation of information and other material and ensure
consistency of design and layout.3.4 Manuals, user documentation and on-line help are used to overcome problems with document design and production.
22
22
1
11
4. Produce documents 4.1 Complex operations used in development of documents achieve required results.4.2 Documents are previewed, adjusted and printed in accordance with organisational and task requirements4.3 Documents are named and stored, in accordance with organisational requirements and the application exited without
information loss/damage.4.4 Documents are prepared within designated timelines and organisational requirements for speed and accuracy.
333
3
11
BSBCMN405A Analyse and present research information1. Gather and organise
information1.1 Information is gathered and organised in a format suitable for analysis, interpretation and dissemination in accordance with
organisational requirements.1.2 Information held by the organisation is accessed and assessed for accuracy and relevance in line with established
organisational requirements.1.3 Methods of collecting information are reliable and make efficient use of resources in accordance with organisational
requirements.1.4 Business technology is used to access, organise and monitor information in accordance with organisational requirements.1.5 Information is updated, modified, maintained and stored in accordance with organisational requirements.
4
4
41, 44, 5
1
1
111
2. Research and analyse information
2.1 Objectives of research are clearly defined and consistent with organisational requirements.2.2 Data used in research is valid and relevant to research purposes.2.3 Research strategies are appropriate to the requirements of the research and make efficient use of available resources.2.4 Methods of data analysis are reliable and suitable to research purposes.2.5 Assumptions used in analysis are clear, justified and consistent with research objectives.2.6 Conclusions are supported by evidence and contribute to the achievement of business objectives.
4, 54, 54, 54, 54, 54, 5
111
3. Present information 3.1 Recommendations and issues are presented in an appropriated format, style and structure using suitable business 4, 5 1
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Elements Performance Criteria Questions Practical Tasks
technology. 3.5 Structure and format of reports are clear and conform to organisational requirements.3.6 Research findings are reported and distributed in accordance with organisational requirements.3.7 Feedback and comments on suitability and sufficiency of findings is obtained in accordance with organisational
requirements.
4, 54, 54, 5
111
BSBFLM406A Implement workplace information system1. Identify and source information
needs1.1 The information needs of teams is determined and the sources are identified.1.2 Information held by the organisation is acquired and reviewed to determine suitability and accessibility.1.3 Plans are prepared to obtain information which is not available/accessible within the organisation.1.4 The information needs of teams is determined and the sources are identified.
6666
111
2. Collect, analyse and report information
2.1 Collection of information is timely and relevant to the needs of teams.2.2 Information is in a format suitable for analysis, interpretation and dissemination.2.3 Information is analysed to identify and report relevant trends and developments in terms of the needs for which it was
acquired.
677
111
3. Use management information systems
3.1 Management information systems are used effectively to store and retrieve data for decision making3.2 Technology available in the work area is used to manage information effectively3.3 Recommendations for improving the information system are submitted to designated persons/groups
777
111
4. Prepare business plan/budgets 4.1 Teams are involved in business plans and/or budget preparation in a way which uses their contribution effectively and gains their support for the outcomes.
4.2 Business plans and/or budgets are prepared and presented in accordance with the organisation’s guidelines and requirements.
4.3 Contingency plans are prepared in the event that alternative action is required.
8
87, 8
5. Prepare resource proposals 5.1 Resource planning data is collected in consultation with colleagues, including those who have a specialist role in resource management.
5.2 Estimates of resource needs and use reflects the organisation’s business plans, and customer and supplier requirements.5.3 Proposals to secure resources are supported by clearly presented submissions describing realistic options, benefits, costs
and outcomes.
6, 8
66
BSBSBM406A Manage finances1. Maintain financial records 1.1 Financial information requirements are identified and specialist services obtained, as required, to profitably operate and
extend the business in accordance with the business plan.1.2 Financial information records are identified to meet the needs of the business in accordance with legal requirements.1.3 Relevant accounting procedures maintained according to legal requirements and/or specialist services sought as required.1.4 Administration and financial record keeping procedures are developed and documented in accordance with legal
requirements
9, 11
910
9, 10
2. Implement financial plan 1.1 Financial budgets/projections, including cash flow estimates, are produced as required for each forward period, and 9
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Elements Performance Criteria Questions Practical Tasks
distributed to relevant people in accordance with legal requirements.1.2 Business capital is negotiated/ secured/ managed to best enable implementation of the business plan and meet the
requirements of financing bodies.1.3 Taxation records are maintained and reporting requirements complied with.1.4 Strategies to enable adequate financial provision for taxation developed and maintained in accordance with legal
requirements.1.5 Client credit policies including contingencies for debtors in default are developed, monitored and maintained to maximise
cash flow.1.6 Key performance indicators are selected to enable ongoing monitoring of financial performance.1.7 Financial procedures are recorded and communicated to relevant people to facilitate implementation of the business plan.
10
99, 10, 11
101010
3. Monitor financial performance. 3.1 Financial performance targets are regularly monitored and reported and data is gathered to establish the extent to which the financial plan has been met.
3.2 Marketing and operational strategies are monitored for their effects on the financial plan.3.3 Financial ratios are calculated and evaluated according to own/industry benchmarks.3.4 Financial plan is assessed to determine whether variations or alternative plans are indicated and changed as required.3.5 Appropriate action is taken to ensure the achievement of profit and return to enable business operation in accordance with
the business plan and legal requirements.
10, 11
1010
10,1111
RTC4701A Implement and monitor the enterprise OHS Program1. Provide information about
occupational health and safety1.1 Relevant provisions of OHS legislation and Codes of Practice are accurately and clearly explained to the work group.1.2 Information on enterprise OHS policies, procedures and programs is provided in a readily accessible manner, and is
accurately and clearly explained to the work group.1.3 Information about identified hazards and the outcomes of risk assessment and control procedures is regularly provided,
and is accurately and clearly explained to the work group.
1212
12
22
2
2. Facilitate the participation of workers in OHS observance and decision-making
2.1 Enterprise procedures for consultation over OHS issues are implemented and monitored to ensure that all members of the work group have the opportunity to contribute.
2.2 Procedures whereby workers report OHS hazards, risks are assessed and action taken to control risks, are clearly described to the work group.
2.3 Issues raised through consultation are dealt with and resolved promptly, or referred to the appropriate personnel for resolution in accordance with workplace procedures for issue resolution.
2.4 The outcomes of consultation over OHS issues are promptly communicated to the work group.
12
12, 13, 14
1414
2
2
22
3. Implement and monitor enterprise procedures for identifying hazards and assessing and controlling risks
3.1 Existing and potential hazards which are identified are reported so that adequate risk assessment and effective control measures are implemented.
3.2 Work procedures to control OHS risks are implemented by the work group and regular monitoring occurs to ensure ongoing adherence and effectiveness of risk control.
3.3 Inadequacies in existing risk control measures are identified in accordance with the hierarchy of control, and reported to designated personnel/management.
3.4 Inadequacies in allocation of resources to ensure safe work practice are identified and reported to management.3.5 Existing risk control measures are monitored and results reported regularly in accordance with workplace procedures.
13
13
13
14
2
2
2
2
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Elements Performance Criteria Questions Practical Tasks
13
4. Implement workplace procedures for dealing with emergencies and hazardous events
4.1 Workplace procedures for dealing with OHS emergencies are implemented where necessary to ensure that prompt and effective control action is taken.
4.2 OHS emergencies are reported in accordance with established enterprise procedures.4.3 Control measures to prevent recurrence and minimise risk of emergencies and hazardous events are implemented based
on the hierarchy of control, or alternatively, referred to designated personnel for implementation.
13
1313, 14
5. Implement and monitor enterprise procedures for providing OHS training
5.1 OHS induction and training needs are identified accurately, specifying the gaps between OHS competencies required and those held by the work group.
5.2 Arrangements are made for meeting identified OHS training needs in both on and off-the-job training programs in consultation with relevant parties.
12, 13
13, 14
2
2
6. Implement and monitor enterprise procedures for maintaining occupational health and safety records
6.1 OHS records for work area are accurately and legibly completed in accordance with workplace requirements for OHS records, and legal requirements for the maintenance of records of occupational hazards, risk control, injury and disease events.
6.2 Aggregate information from OHS records is used to identify hazards and monitor risk control procedures within work area according to enterprise procedures and within scope of responsibilities.
13
13, 14
2
2
RTC4911A Operate within a budget framework 1. Participate in formulation of a
cash flow budget1.1 Budget consultation is followed in line with enterprise policy.1.2 Budget variations are requested to suit enterprise needs.
15, 1815, 16, 17 3
2. Supervise financial transactions 2.1 Expenditure is arranged within budget delegations.2.2 Transactions are recorded to meet taxation and accounting requirements according to enterprise practices.2.3 Actual sales and expenditure are compared to the enterprise budget. Financial reports are checked to ensure operations are
within forecast limits.2.4 Expenditure is adjusted to meet financial targets as required.2.5 Actual and potential variations in budgeted income are reported to the manager according to enterprise requirements.2.6 Recommendations to address budget variations are developed.
1516
16, 17
1816, 1817, 18
3
33
RTD4811A Provide information on environmental issues and policies1. Process a request for
information on environmental issues and policies
1.1 Request is documented using the appropriate recording system.1.2 Approval to access information is sought when necessary.1.3 Appropriate response methods and format are researched and identified.1.4 Request for information is forwarded to another person where appropriate.
191920
19, 20
1
2. Identify information sources 2.1 Relevant sources and locations of information are identified and researched.2.2 Access to identified sources is obtained.
1919
11
3. Organise self or others to extract information on environmental issues and
3.1 Information relevant to the particular request is located and extracted.3.2 Resolutions to problems accessing information are discussed with designated person and implemented where appropriate.
1919
11
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Elements Performance Criteria Questions Practical Tasks
policies 3.3 Copy of extracted information is made.19 1
4. Ensure information meets request
4.1 Information is assessed for its validity and reliability.4.2 Where information is unclear or difficult to understand, clarification and assistance is sought.4.3 Where available information is inadequate, additional information is obtained.4.4 Different types of information are combined, where appropriate, to provide a response to a request.
1919, 2019, 2019, 20
111
5. Prepare report/correspondence
5.1 Report/correspondence format, plan and structure are developed.5.2 Report/correspondence is written using clear and concise language.5.3 Spelling, punctuation and grammar is checked and errors are amended.5.4 Report/correspondence is formatted according to enterprise policies and procedures.5.5 Report/correspondence is checked for accuracy and to ensure that its intended meaning is readily understood by recipient.
1919, 2019, 2019, 2019, 20
11111
6. Finalise report/correspondence 6.1 Review and sign off of report/correspondence is arranged with designated person where required.6.2 Record of report/correspondence is made.6.3 Report/correspondence is forwarded to client.
202020
1
RTE4901A Administer finance, insurance and legal requirements1. Administer the legal
requirements of the business1.1 Legislative requirements are identified, monitored and processed to ensure compliance.1.2 Legal documents are identified, maintained and stored in accordance with organisational.1.3 Legislative requirements are reviewed regularly in accordance with organisational requirements
242424
2. Process and maintain the insurance requirements for the business
2.1 Insurance requirements are identified and assessed in consultation with the management team.2.2 Suitable insurers or insurance brokers are identified and quotations obtained.2.3 Adequate insurance policies and cover are acquired in consultation with management team.2.4 Legislative requirements and insurance cover are reviewed regularly in accordance with organisational requirements.2.5 Documentation filed is in accordance with organisational requirements to ensure security and accessibility.
232323
23, 2424
3. Identify sources, types and cost of finance
3.1 Research is conducted on the different types of finance available to primary production-based businesses.3.2 Costs associated with different forms of finance are determined.3.3 Re-payment structures for finance options are assessed in consultation with the management team.
212122
4. Prepare application for finance or investment
4.1 Farm business and financial data are accessed and an application for finance or investment prepared.4.2 Overview of the finance application is checked by the management team and submitted to the relevant body.4.3 Documentation is maintained and stored in accordance with organisational requirements.
212124
RTE4902A Support and review business structures and relationships1. Identify and assist in
establishing/reviewing a rural business structure
1.1 Options for the business structure are identified and legal and taxation ramifications assessed.1.2 Administrative procedures are followed to ensure full compliance with the chosen structure.
2526 4
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2. Identify and assist in the review of roles and responsibilities within the business unit
2.1 Business organisational structure is established/reviewed in consultation with members of the business unit.2.2 Roles and responsibilities within the business are clearly communicated to members of the business unit.2.3 Roles and responsibilities of family members are reviewed regularly in accordance with succession and estate planning
requirements.2.4 Wills are prepared, updated and stored in accordance with organisational requirements.
25, 26262624
4
3. Assist in the development and implementation of stress management strategies
3.1 Potential causes of stress within a rural business environment are identified.3.2 Stress management strategies are developed in consultation with family and other employees.3.3 Strategies are implemented to minimise stress within the family and the workplace.3.4 Stress management strategies are reviewed regularly in accordance with organisational requirements.
27272727
444
4. Access rural networks and support groups
4.1 Relevant rural networks and support groups are identified.4.2 Appropriate interpersonal skills are used to facilitate and promote positive relations.4.3 Relationships are developed and maintained to promote the rural business in accordance with organisational goals and
objectives.4.4 Networking opportunities are identified and accessed in accordance with organisational requirements.
272727
27
44
RTE4915A Implement and monitor quality assurance procedures1. Establish quality specifications
for product1.1 Market specifications are sourced.1.2 Legislated requirements are identified
2829
44
2. Identify hazards and critical control points in the production of quality product
2.1 Critical control points impacting on quality are identified.2.2 Degree of risk for each hazard is determined.
2828
44
3. Assist in planning of quality assurance procedures
3.1 Procedures for each identified control point are developed to ensure optimum quality.3.2 Hazards and risks are minimised through application of appropriate controls.3.3 Processes to monitor the effectiveness of quality assurance procedures are developed
282929
444
4. Implement quality assurance procedures
4.1 Responsibilities for carrying out procedures are allocated to staff and contractors.4.2 Instructions are prepared in accordance with the enterprise the quality assurance program.4.3 Staff and contractors are given induction training on the quality assurance policy.4.4 Staff and contractors are given in-service training relevant to their allocated procedures.
29292929
4444
BSBADM405A Organise meetings1. Make meeting arrangements 1.1 The type of meeting and its purpose are identified.
1.2 Any legal or ethical requirements are identified and complied with.1.3 Requirements of meeting and participants are identified.1.4 Meeting arrangements are made in accordance with requirements of meeting.1.5 Participants are advised of any changes to original meeting details.
3030303030
2
22
2. Prepare documentation for 2.1 Notice of meeting, agenda and meeting papers are prepared in accordance with meeting requirements. 31 2
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meetings2.2 Documentation is checked for accuracy and any errors are corrected.2.3 Documentation is despatched to participants within designated timelines2.4 Spare sets of documents are prepared
313030
222
3. Record and produce minutes of meeting
3.1 Notes are taken with the required degree of speed and accuracy to ensure an accurate record of the meeting.3.2 Minutes are produced that reflect a true and accurate account of the nominated person.3.3 Notes are checked for accuracy and submitted for approval by the nominated person.3.4 Copies of minutes are despatched within designated timelines.
31313131
2222
BSBADM407A Administer projects1. Plan project administration 1.1 The purpose, scope and objectives of projects are identified and recorded.
1.2 Project plans are developed that identify project activities and key milestones and timelines in accordance with the requirements of the project brief/contract in consultation with stakeholders.
1.3 Factors that affect timeframes are identified and addressed in project planning to ensure timeframes are realistic and achievable.
1.4 Project budgets are linked to key outcomes within projects and reporting mechanisms are incorporated to ensure payments are made/received as outcomes are achieved.
1.5 Project plans identify monitoring and reporting arrangements for project activities and budgets in accordance with organisational, statutory and auditing requirements.
3232
33, 34
32, 34
32
77
7
7
7
2. Coordinate project administration
2.1 Tasks and resources are allocated and monitored in accordance with project requirements2.2 Project expenditure is detailed in financial control systems, and monitored against project budgets in accordance with
project plan.2.3 Project timeframes and milestones are monitored and reported on to designated person/s in accordance with
organisational requirements.2.4 Project records are maintained in accordance with project and organisational requirements.
3332
33, 34
33, 34
77
7
3. Finalise and review project administration
3.1 Procedures for winding up projects are identified and completed in accordance with statutory, organisational and auditing requirements.
3.2 Project administration is reviewed against project plan and outcomes are measured and reported in accordance with organisational and task requirements.
34
34
7
BSBEBUS405A Conduct online financial transactions1. Evaluate online financial
services1.1 Financial institutions providing online services are identified and their fees and services compared.1.2 Security issues, regulatory requirements and authentication arrangements are investigated and online policies, codes of
practices and guarantees are obtained and analysed.1.3 Online financial services are compared with organisational requirements and a provider chosen that best meets service,
security, privacy and value for money criteria.
3535
35
2. Complete financial transactions online
2.1 Authentication data is secured in accordance with organisational requirements and used to access online financial services in accordance with the organisation’s security policy and level of authority.
36
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2.2 Accounts are accessed online and balances and transaction history checked in accordance with organisational requirements.
2.3 Available funds are confirmed and transactions completed in accordance with organisational policy and procedures and level of authority.
2.4 The organisation’s accountability, security and control requirements for online financial transactions are implemented and met.
36
36
35, 36
3. Maintain and manage financial records
3.1 Records of financial transactions and balances are maintained in accordance with organisational requirements for accounting purposes.
3.2 Organisational records are compared with online financial transaction records and balances, and irregularities dealt with in accordance with organisational or system policy and procedures and/or national guidelines.
36
36
BSBHR402A Recruit and select personnel 1. Maintain personnel records 1.1 Organisational policies in regard to staffing levels are accurately identified.
1.2 Job requirement information is current and accurate.1.3 Competencies and behaviour required of individuals and teams are clearly identified.1.4 Relevant groups and individuals are consulted for input on future needs.1.5 Estimates of staffing needs are supported by appropriate evidence.
3737373737
55555
2. Determine job specifications 2.1 Specifications accurately reflect the role which the appointee will play in relation to the team as a whole.2.2 The views and requirements of relevant mangers and team members are taken into account in developing the
specification.2.3 Specifications are written in a clear, concise manner, and comply with relevant legal requirements and organisational
format.2.4 Specifications are confirmed with appropriate personnel prior to recruitment action in accordance with organisational
policy.
3738
38
38
55
5
3. Recruit staff 3.1 Employment vacancies are advertised in accordance with staffing requirements and organisational policy.3.2 Technology is used as required to aid the recruitment process.3.3 A selection plan and criteria are developed, based upon job specification and consultation with relevant managers.3.4 Job interviews and employment appraisal tests are organised/conducted in accordance with organisational policy/best
practice.
39393939
5
55
4. Assess and select applicants 4.1 Assessment and selection process is conducted in accordance with organisational policy and legal requirements.4.2 Information obtained from each candidate is judged against specified selection criteria, and any additional influencing
factors noted.4.3 Where difficulty in interpreting the selection criteria exists, or there appears to be a conflict of criteria, advice is clarified
with appropriate managers.4.4 Unintended deviations from agreed procedures are identified and corrected before selection decisions are made.4.5 Selection report is prepared according to organisational procedures.4.6 Selection recommendations are communicated to authorised personnel for approval.
3939
39
393939
55
555
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4.7 All candidates are promptly and accurately informed of selection decisions, following each stage of the selection process.4.8 Recommendations for improvements to any aspect of the selection process are communicated promptly to appropriate
personnel.4.9 Selection processes are appropriately documented with sufficient evidence to support the selection decision.4.10 Induction processes are undertaken in accordance with organisational policy.
39393939
5
55
BSBSBM402A Undertake financial planning1. Analyse the financial
requirements of the business1.1 Income and outgoing expenditure is identified and assessed to plan for business viability.1.2 Costs associated with the production and delivery of the business’ products/services are identified and documented1.3 Appropriate pricing strategies are identified in relation to market conditions to meet the profit targets of the business.1.4 Contribution margins of products/services are considered to obtain the optimum sales mix.1.5 Profit projections are prepared to supplement the business plan.
4040404040
2. Develop a financial plan 2.1 Profit targets/goals set to reflect owners desired returns.2.2 Working capital requirements necessary to attain profit projections are identified.2.3 Non-current asset requirements are identified and alternative asset management strategies considered.2.4 Cash flow projections are prepared to enable business operation in accordance with the business plan and legal
requirements2.5 Capital investment requirements are identified accurately for each operational period.2.6 Budget targets are selected to enable ongoing monitoring of financial performance.
4040
40, 4140,41
40,4140
3. Acquire finance 3.1 Start up and ongoing financial requirements identified according to financial plan/budget.3.2 Sources of finance, including potential financial backers, to provide required liquidity for the business are identified to
complement business goals and objectives.3.3 Cost of securing finance on optimal terms is investigated.3.4 Strategies to obtain finance are identified as required to ensure financial viability of the business.
4141
4141
BSBSBM403A Promote the business1. Develop marketing strategies 1.1 The business and its key products or services are analysed to determine the focus of marketing activities in accordance
with the objectives of the business plan.1.2 Customer base and target market for the business are evaluated as a basis for marketing strategies.1.3 Marketing objectives and strategies are determined in consultation with relevant people in accordance with the business
plan.
42
4243
9
99
2. Determine a marketing mix for the business
2.1 Product mix, volumes and pricing are balanced to optimise sales and profit.2.2 The costs and benefits of using different distribution channels and/or providing different levels of customer service are
evaluated and the results considered in determining the marketing mix.2.3 Promotional activities are determined to suit the target market.2.4 Customer needs and preferences are considered in determining the marketing mix.2.5 Marketing mix is determined according to market and business needs.
4242
4242
99
99
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42 9
3. Implement marketing strategies
3.1 Persons involved in the marketing effort are briefed on their roles and responsibilities to ensure the success of marketing strategies.
3.2 Promotional activities are planned and implemented in accordance with marketing objectives and budgetary requirements.
42
42, 43
4. Monitor and improve marketing performance
4.1 Ongoing monitoring of marketing activities ane evaluation of business performance is conducted according to the objectives and targets of the business plan.
4.2 Performance gaps analysed and corrective action taken or new targets set.4.3 All relevant people are encouraged to propose ways to improve marketing performance.4.4 Customer reaction to all aspects of the marketing mix is sought and analysed to improve targeting and outcomes.4.5 Ongoing research of customer requirements is conducted to identify opportunities for change and improvement.4.6 Changes in market opportunities are monitored and investigated for new business opportunities to aid business
development.
43
4343434343
9
BSBSBM405A Monitor and manage business operations1. Develop operational strategies 1.2 Action plan is developed to provide a clear and coherent direction in accordance with the business goals and objectives.
1.3 Occupational Health and Safety and environmental issues are identified and strategies implemented to minimise risk factors.
1.4 Strategies for using existing, new or emerging technologies are developed and implemented where practicable to optimise business performance.
1.5 Performance measures, operational targets and quality assurance issues are developed to conform with the business plan.1.6 Structured approach to innovation, including the utilisation of existing, new or emerging technologies, is developed to
respond to changing customer requirements.
4444
44
4444
66
6
66
2. Implement operational strategies
2.1 Systems and key performance indicators/targets are implemented to monitor business performance and customer satisfaction.
2.2 Systems to control stock, expenditure/cost, wastage/shrinkage and risks to health & safety are implemented in accordance with the business plan.
2.3 Staffing requirements, where applicable, are maintained within budget to maximise productivity.2.4 The provision of goods/services is carried out in accordance with established technical, legal and ethical standards.2.5 The provision of goods/services meets time, cost and quality specifications in accordance with customer requirements.2.6 Quality procedures are applied to address product/service and customer requirements.
45
45
45454545
6
6
6666
3. Monitor business performance 3.1 The achievement of operational targets is regularly monitored/reviewed to ensure optimum business performance in accordance with the goals and objectives of the business.
3.2 Systems and structures are reviewed, with a view to more effectively supporting business performance.3.3 Operating problems are investigated and analysed to establish causes, and changes implemented as required.3.4 Operational policies and procedures are changed to incorporate corrective action taken.
45
4545, 4645, 46
6
666
4. Maintain networks 4.1 Relevant personal and professional networks identified and maintained to support business operation. 45
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4.2 Strategies developed for use of networks to assist in promoting the business and for monitoring changing business requirements.
45
5. Review business operations 5.1 Business plan is reviewed and adjusted as required to maintain business viability in accordance with business goals and objectives.
5.2 Proposed changes are clearly recorded to aid future planning and evaluation.5.3 Ongoing research into new business opportunities in undertaken and business goals and objectives adjusted as new
business opportunities arise.
46
4646
6
66
BSBSBM407A Manage a small team1. Develop staffing plan 1.1 Staffing requirements to allow the business to run effectively are determined in accordance with business requirements as
outlined in the business plan.1.2 Existing skills/competencies of self and staff are identified and compared with business requirements to identify any gaps.1.3 Policies and procedures are developed to address recruitment, performance measures, induction, training and professional
development needs of owner/s and staff in accordance with the business plan.
47
4747
5
5
2. Recruit, induct and train the team
2.1 Job description and competencies required, clearly identified in accordance with business requirements , and employment vacancies advertised.
2.2 Information obtained from each candidate judged against specified selection criteria and selection decided in accordance with business and legal requirements.
2.3 New staff members inducted.2.4 Team members made aware of their responsibilities and performance requirements as soon as practicable and
opportunities taken to coach team members who are unfamiliar with business procedures.2.5 Systematic approach to training is taken, including demonstration and explanation, as appropriate to the skill or job being
taught.
47
47
4748
48, 49
5
5
3. Address industrial relations issues
3.1 Workplace rights and obligations of employers are clarified in accordance with legal requirements.3.2 Staff counselled if required, in a positive and constructive manner, and outcomes recorded accurately.
47, 4850
4. Maintain staff records 4.1 Staff records system developed to provide timely and accurate information in accordance with confidentiality and legal requirements.
4.2 System for recording and retrieving personnel and payroll information monitored, accurately maintained and specialist advice sought where required.
48
48
5
5. Manage staffing issues 5.1 Contribution and skills of self and other team members are regularly reviewed to ensure performance is in line with agreed performance measures.
5.2 Staffing requirements are noted, monitored and adjusted especially in regards to the balance between operational and support personnel according to changing business requirements.
5.3 Allocation of staff to particular tasks/functions is continually monitored and reviewed in the light of business requirements and corrective action taken promptly as required.
5.4 Opportunities for staff to discuss work related issues regularly provided.5.5 Contingency plan developed to cope with unexpected or extreme situations and appropriate corrective action taken as
required.
50
47
49
5050
5
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6. Review team performance 6.1 Positive and constructive relationships developed with and between team members.6.2 Team objectives in support of business goals are reviewed and updated on a regular basis in consultation with team
members6.3 Strengths and weaknesses of team identified against current and expected work requirements.6.4 Time is scheduled on regular basis, for team members to review work operations to maintain and improve operational
efficiency.6.5 Team members are encouraged to monitor their own performance, suggest improvements and to identify professional
development needs in accordance with personal and business requirements.
5050
5050
50
LGACOM401A Administer contracts1. Establish administration
procedures1.1 Administrative processes for contracts are implemented according to council quality improvement procedures.1.2 Contract requirements are confirmed with relevant contract personnel.1.3 Complaint system is established according to council policy and procedures.1.4 Consistent and accurate records of contract progress are maintained.
51515151
2. Monitor contract time frame and specifications
2.1 Regular inspections of contract services are undertaken to ensure compliance with specifications and program for completion.
2.2 Regular planned progress meetings are held and documented between all contract personnel to ensure problems are identified and resolved early.
2.3 Variations between the specified scope of services and the contract are identified and documented, and relevant personnel are notified without delay.
2.4 Testing of services in progress is carried out as required by the contract and in accordance with legislation, regulations and council policy.
51
51
51
51
3. Monitor costs 3.1 Contract costs are monitored on a regular basis to ensure that the service is carried out in accordance with financial and contractual requirements.
3.2 Payments for contract services are authorised in accordance with the conditions of contract and delegation of officer.3.3 Transaction costs are monitored through an established system.
51
5151
4. Resolve contractual disputes 4.1 Disagreements are investigated to identify cause and validity.4.2 Terms of resolution are negotiated and agreed.4.3 Contract provisions for dispute resolution are followed.4.4 Legal and management advice is sought at an early stage of any dispute to ensure that the contractor has a clear
understanding of the council's legal position and that the council is not exposed to undue legal risk.4.5 Appropriate legal advice is sought at any stage in order to clarify any technical aspects of a dispute.
51515151
51
5. Implement contract transition 5.1 Contract conditions and responsibilities are reviewed with relevant personnel to ensure satisfactory completion of contract.5.2 Contract completion is authorised in writing to confirm completed services have been undertaken according to contract
objectives and specifications.5.3 Final statement is reconciled.5.4 Contractor performance and level of service are evaluated against agreed benchmark.
5252
5251, 52
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5.5 End-of-service or renewed contracts are coordinated to meet council requirements.5.6 Quality of contract documentation is assessed.
5252
RTC4905A Cost a project1. Obtain current prices for project
resources1.1 Project objectives, required work activities and available finance are identified and interpreted according to the project plan
and enterprise guidelines.1.2 Resources required for project works are identified according to the project plan.1.3 Factors affecting resource costs are identified using available information.1.4 Add-on costs are taken into consideration according to enterprise guidelines.1.5 Appropriate tools and equipment are selected and used for the calculation and documentation of project costs.
53
53535354
7
77
7
2. Calculate individual itemised costs of the project
2.1 Unit and total cost for each resource item is calculated according to enterprise guidelines.2.2 Total itemised resource costs are evaluated against the financial schedule for the project.2.3 Adjustments are made where required to reconcile resource costs with project schedules in strict adherence to enterprise
guidelines for costing a project.
5454
54, 55
777
3. Prepare a summary of the cost of the project
3.1 Resource costs are collated and scheduled according to the project plan and enterprise guidelines.3.2 Total project costs are accurately calculated and recorded according to enterprise guidelines.3.3 Financial summary is collated, organised and submitted to management for approval.
5454, 55
55
77
RTC4908A Supervise work routines and staff performance1. Communicate work roles 1.1 Roles and responsibilities of staff are clearly defined and documented.
1.2 Skills of staff are accurately identified and matched with available tasks and duties.1.3 Requirements of jobs are clearly identified and communicated to personnel.1.4 Information on activities are developed and provided to personnel.1.5 OHS policy and procedures are effectively communicated and implemented.
565656
56, 5756, 57
7667
2. Coordinate activities 2.1 Work activities are prioritised to ensure completion of outcomes in accordance with available timelines.2.2 Work plans are developed to establish appropriate targets and objectives of activities.2.3 Training and learning opportunities are identified and incorporated into work activities.2.4 Supervisory and reporting responsibilities are clear and maintained in line with organisational requirements.2.5 Enterprise environmental policy and procedures are effectively communicated and implemented.
5656565656
77
7
3. Maintain effective working relations
3.1 Problems are recognised and addressed through discussion with work group.3.2 Assistance is sought from work group members when difficulties arise in achieving allocated tasks.3.3 Discussion and information sharing is routinely used to communicate requirements of work activities through a participative
approach.3.4 Disagreements and conflicts are managed constructively using appropriate conflict management strategies.
56, 5756, 5756, 57
56, 57
4. Provide feedback 4.1 Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes. 57
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4.2 Difficult situations are identified and negotiated to achieve results in line with organisational requirements.4.3 Team and individual performances are monitored regularly to ensure personnel are able to achieve goals.4.4 Supervisory structures and lines of reporting are maintained in accordance with organisational requirements.
575656
RTE4812A Co-ordinate customer service and networking activities1. Contribute to quality customer
standards1.1 Customer service standards are accessed, interpreted, applied and monitored in the workplace in accordance with enterprise
policies and procedures.1.1 Contributions are made to the development, refinement and improvement of service policies, standards and process
58
58
8
8
2. Implement customer service systems
2.1 All personnel are encouraged to consistently implement customer service systems.2.2 Customer feedback is reviewed in consultation with appropriate personnel and is analysed when improving work practices.2.3 Customer service complaints are identified and adjustments made to ensure continued service quality.2.4 Adjustments are communicated to all those involved in service delivery within appropriate time frames.2.5 Delivery of services/products is co-ordinated and managed to ensure they effectively and efficiently meet agreed quality
standards.
5858
585858
88
8
3. Manage networks to ensure customer needs are addressed
3.1 Effective regular communication is established with customers.3.2 Relevant networks are established, maintained and expanded to ensure appropriate referral of customers to
products/services from within and outside the organization.3.3 Procedures are put in place to ensure that decisions about targeting of customer services are based on up-to-date
information about the customer and the products/services available.3.4 Procedures are put in place to ensure that referrals are based on the matching of the assessment of customer needs and
availability of products/services.3.5 Records of customer interaction are maintained in accordance with organisational procedures.
5959
58
59
59
88
8
RTE4914A Participate in an e-business supply chain 1. Prepare e-business systems
and procedures1.1 Supply chain requirements are identified and validated as required.1.2 Technology requirements are identified.1.3 Technology is bought online in accordance with requirements and budget.1.4 Policies and procedures are designed to guide business relations and operations in accordance with supply chain
requirements.1.5 Supporting business processes and outputs are designed or redesigned to support requirements of the e-business supply
chain.1.6 Information and development support is provided to staff, customers and suppliers to assist in implementation the
requirements of the e-business supply chain.
60606060
60
60
2. Implement e-business systems and procedures
2.1 Production processes required by e-business supply chain are implemented.2.2 Online purchasing, selling and payments are conducted as required by the e-business supply chain with reference to
associated risk management strategies and relevant legal and ethical requirements.2.3 Business processes and data flows required by the e-business supply chain are identified and adjusted as required.
6161
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Elements Performance Criteria Questions Practical Tasks
2.4 Actions to build trust and foster a supply chain culture are implemented in accordance with supply chain ethos. 6161
3. Monitor and review e-business systems and procedures
3.1 E-business innovation/s are integrated into the business and monitored to gauge their usefulness and maximise implementation.
3.2 E-business innovation is reviewed in consultation with users and recommendations for improvement or further innovation documented and evaluated.
3.3 Business data and reports are used to compare outcomes, budgets, timelines and forecasts to actual performance.3.4 Technology performance is reviewed and recommendations made for improvements to hardware, software and/or their
use in accordance with e-business strategy and budget.3.5 Feedback and evaluation results are used to plan and improve future supply chain management strategies.
6161
6161
61
RTE4916A Prepare shearing team wages1. Maintain staff records 1.1 All employees are signed on and declaration forms signed.
1.2 Employment agreements are arranged.1.3 Work is recorded accurately.1.4 Units of work are totalled for each employee.1.5 Injury records are maintained.1.6 Tax file and superannuation numbers are collected and maintained confidentially.
626262626262
2. Calculate earnings 2.1 Relevant awards and current pay rates are obtained.2.2 Employment contracts are followed.2.3 Gross earnings are calculated for each employee.
636363
3. Calculate deductions and nett pay
3.1 Taxation deductions are calculated.3.2 Group certificates are completed.3.3 Tax is forwarded to the Australian Taxation Office.3.4 Occupational superannuation is calculated and documented.
63636363
4. Pay staff 4.1 Pays are prepared and staff paid in accordance with the relevant Award.4.2 Cash advances are arranged on request.
6363
RTE5916A Prepare and monitor budgets and financial reports1. Prepare a budget 1.1 Information on past receipts and payments is obtained from previous records, compared to current prices and cost trends,
and compiled in a form that enables projections of future receipts and expenditures.1.2 A plan is prepared for a period which allows for expected expenditure and financial reporting requirements, using the ‘most
likely’ prices and costs.
64
64
2. Implement and monitor a budget
2.1 Receipts and payments are monitored and reconciled against the original budget.2.2 Variances against the original plan are identified, and the impact on overall profit/loss and cash flow is calculated.2.3 Funds are allocated in accordance with budget objectives and parameters.
656565
333
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2.4 Adjustments are made where necessary to respond to unacceptable variations.2.5 Budgets and plans are renegotiated/restructured where necessary to optimise enterprise performance.
6565
3
3. Prepare financial reports 3.1 Records of financial performance are properly maintained within enterprise systems.3.2 Information with source documents is assembled according to the requirements of the report recipient.3.3 Documentation is forwarded in a timely and efficient manner.3.4 Non-financial objectives are reported in the context of overall enterprise performance
66666666
RTE5921A Market products and services1. Analyse market information 1.1 Markets for existing or new products or services are identified, researched and analysed for possible entry or development.
1.2 Past trends and developments are analysed to determine market variability and associated risks.1.3 Market environment is continually monitored in a consistent manner to ensure information is current and reliable.1.4 The legal, ethical and environmental constraints of the market(s) and their effect on the enterprise are identified.1.5 Product mix that suits market requirements/price advantage at the time is adopted
67
67676767
9
99
2. Develop a marketing plan 2.1 Alternative marketing strategies and techniques are assessed and interpreted to identify marketing targets and methods.2.2 Marketing strategies are based on reliable data, market environment and substantiated trends.2.3 Marketing options incorporate suitable advice from marketing professionals.2.4 A measurable cost-effective marketing plan is developed incorporating a reasoned analysis of market research and business
plan objectives.
68686868
9999
3. Implement marketing activities 3.1 Planned marketing activities are scheduled within appropriate timeframes.3.2 Measurable performance targets are developed and meet business plan objectives.3.3 Distribution channels are organised, and product and service information is accurate and readily available to clients3.4 Marketing activities are implemented within budgetary constraints to meet legal, ethical and enterprise requirements
68686868
9
9
4. Evaluate marketing performance
4.1 Product, pricing and distribution policies are monitored in relation to market changes, marketing objectives and enterprise requirements.
4.2 Areas of positive performance are identified and corrective action is taken to remedy poor performance areas.4.3 An objective assessment of the marketing plan and implementation is made by a comparison of valid and reliable data
against performance targets.4.4 Relevant information is documented for continual analysis and effective planning management.
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TDTR298B Source goods/services and evaluate contractors1. Analyse supply requirements 1.1 Purpose and specifications of required goods/services are identified
1.2 Criteria to evaluate potential or existing contractor performance is established1.3 Quantities of required goods/services are determined1.4 Frequency of ordering/requesting of goods/services is identified
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Elements Performance Criteria Questions Practical Tasks
2. Evaluate potential contractors 2.1 Contractors of requested goods/materials/services are identified2.2 Comparative costings for goods/materials/services are obtained2.3 Contractors' ability to provide a consistent level of performance on repeat jobs is assessed2.4 Contractors are evaluated in relation to established criteria and in accordance with workplace and regulatory procedures2.5 A prioritised contractor shortlist is established based on the capacity of contractors to provide a cost competitive quality
service2.6 The outcomes of the contractor selection process are documented including recommendations for actioning
agreements/contracts with selected contractors2.7 Information and data generated during the selection process is filed and maintained in accordance with workplace
procedures
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WRR14B Buy Merchandise1. Analyse market 1.1 Store marketing policies analysed and identified.
1.2 Customer requirements monitored formally and informally in order to evaluate market trends and customer needs.1.3 New products and services researched.1.4 Opportunities to improve sales identified, evaluated, implemented and reviewed.1.5 Merchandise range monitored to identify the demand for individual items and seasonal variations.1.6 Market competition monitored.
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2. Plan product range 2.1 Buying plan developed and implemented in accordance with store policies and procedures.2.2 Future directions for merchandise ranges determined according to store policies.2.3 Relevant staff liaised with to coordinate promotional and marketing activities.2.4 Store/department sales figures analysed to determine contribution rates of product lines.2.5 Investment levels determined with reference to previous years' sales figures, predicted demand and projected gross profit.2.6 Contribution improvement opportunities identified and acted upon.2.7 Store/department space requirements and brand product mix determined according to store policy.2.8 Stock levels determined according to peak seasons, special events and supplier's lead time.2.9 Stock range and sources of supply analysed, evaluated and amended according to management, staff and customer
feedback.
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3. Establish supplier relations 3.1 Cooperative relationships with supplier representatives developed according to store policy.3.2 Existing suppliers continuously reviewed in regard to quality, profitability, service and delivery status3.3 New suppliers identified and existing suppliers deleted according to performance indicators.
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4. Negotiate supply of goods 4.1 Arrangements with suppliers negotiated and implemented according to store policies and procedures and communicated to relevant personnel.
4.2 Special pricing arrangements and customer payment agreements authorised and communicated to relevant staff and management personnel according to store policy.
4.3 Records of suppliers and stock monitored for accuracy and legibility and appropriate action taken where necessary.4.4 Market factors affecting supply identified and communicated to relevant personnel.
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Elements Performance Criteria Questions Practical Tasks
4.5 Complete and accurate records of negotiations and agreements conveyed to appropriate personnel within designated time lines.
4.6 Immediate corrective action taken where potential or actual problems with supply indicated.4.7 New suppliers identified and developed to maintain and improve sales and service delivery.4.8 Stock range and source of supply analysed, evaluated and amended according to management, staff and customer
feedback.
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5. Monitor quality control 5.1 Merchandise quality standards established with suppliers according to legal requirements, customer requirements and store policy.
5.2 Quality of merchandise monitored and ensured during supply, manufacture and delivery processes.5.3 Stock return figures recorded and analysed against target figure.
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6. Introduce product range 6.1 Relevant personnel informed of new product ranges and advised on preferred location of merchandise.6.2 Staff training in product knowledge implemented to introduce product range.6.3 New ranges demonstrated/displayed to staff according to store merchandising plan.
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7. Maximise profit 7.1 Individual product range contributions are calculated/estimated against budget/targets.7.2 Product range assessment checks developed and implemented against budget/targets.7.3 Overall selling space contributions calculated/ estimated according to store merchandising plan.7.4 Profit margins maximised in negotiations with suppliers.7.5 Store pricing policies determined, according to stated net profit margin in store merchandising plan and consumer law7.6 Specifications for terms of trade negotiated.
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8. Rationalise stock 8.1 Stock range reviewed and updated at regular intervals.8.2 Stock lines to be deleted identified and action taken to minimise adverse effect on profit.8.3 Stock consolidated as required to maximise sales potential.
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WRR01B Manage merchandise and store presentation1. Manage store merchandising 1.1 Layout and presentation support market position and promote customer flow according to store policy.
1.2 Layout assessment checks developed and implemented.1.3 Standards for visual presentations and displays defined and clearly communicated to all staff.1.4 Staff consulted to assess customer response to space allocations.
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2. Plan and manage store advertising and promotions
2.1 Store policies and procedures, managed and implemented in regard to store promotional activities.2.2 Activities organised in line with anticipated/researched customer requirements.2.3 Promotions managed in order to achieve maximum customer impact.2.4 Arrangements with suppliers negotiated in regard to special promotional activities.2.5 Store activities coordinated to complement shopping centre/retail complex promotions.2.6 Assessment checks developed and implemented to measure effectiveness of promotions including layout, visual impact and
customer response.
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Elements Performance Criteria Questions Practical Tasks
2.7 Promotional activities accurately documented and reported on. 76 11
3. Manage store pricing policies 3.1 Store policies and procedures maintained in regard to pricing.3.2 Accurate information on pricing trends and changes maintained and communicated to relevant staff.3.3 Procedures developed and implemented for pricing according to store policies and legislative requirements.
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4 Manage housekeeping 4.1 Store policies and procedures developed and implemented in regard to store housekeeping and maintenance.4.2 Roster/schedules developed and managed, ensuring store housekeeping standards are monitored and maintained.4.3 Contingency plan initiated in the event of merchandise or store presentation problems.
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WRRO4B Control store loss/security1. Control store security 1.1 Security procedures to facilitate the detection and prevention of internal or external theft developed and implemented
according to store policy.1.2 Procedures to ensure maximum safety and security for all personnel in the event of robbery developed and implemented. 1.3 Procedures for opening and closing premises and cash registers, cash security, credit card and cheque transactions
developed and implemented. 1.4 Security procedures monitored, maintained and communicated to all staff.1.5 Stocktaking procedures established and implemented to monitor, control and minimise stock losses.
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WRRO5B Control Inventory 1. Manage receipt, dispatch and
storage of merchandise1.1 Merchandise receipted, dispatched and stored according to store policies and procedures. 1.2 Cost effective and efficient methods for goods movement determined according to store policy.1.3 Maintenance procedures for storage areas and equipment implemented according to store policy.
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2. Manage stock control 2.1 Store policies and procedures implemented in regard to stock control and inventories.2.2 Store procedures established and implemented to monitor and control stock levels.2.3 Budgeted stock levels maintained.2.4 Stocktaking procedures established and implemented.2.5 Contingency plans established and implemented in regard to stock delivery times.2.6 Reports on stock inventories accurately documented and prepared.
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