icawc 2013 - creating a happy & productive workplace - henry stewart

Creating a Happy

Workplace Henry Stewart

Happy Ltd

Best Workplaces: UK Top 20

Less than 10

Years

More than 10

Years

Worked in Sector

Loredana Madonna

Yes No

Yes No

I Love my Job

Could be better Good

Work/life Balance

Avoid

Mistakes

Celebrate

Mistakes

Skills &

Qualifications Attitude

Recruit for:

Being told

what to do

Complete

Freedom

You Prefer

Freedom

Within

Guidelines

Nice to Have Key Priority

Happy Workplace

People work best when they feel

good about themselves

£100,000

£235,000

Alex Edmans, Wharton Business School

Maslow’s Hierarchy of Needs

Self

-actualisation

Self-esteem

Belonging

Safety

Physical Needs: Eat, Sleep

Pyramid of Management Needs

Trust

Freedom

Challenge

Support

Communication

Reward

Pre Approve It

Behaviours of Great Managers

07/11/2013 All rights reserved © Mutual

Ventures Ltd 2013

17

Activity: Identify the two most important

– Project Oxygen: Top 8

• Technical skills

• Good communicator

• Help with career development

• Be productive and results-oriented

• Empower your team and don't micromanage

• Express interest

• Be a good coach

• Clear vision

Behaviours of Great Managers

07/11/2013 All rights reserved © Mutual

Ventures Ltd 2013

18

1. Be a good coach

2. Empower your team and don't micromanage

3. Express interest

4. Be productive and results-oriented

5. Good communicator

6. Help with career development

7. Clear vision

8. Key technical skills.

1) Be a Good Coach

Principles Targets

Job Ownership

Feedback

Support

Celebrate Mistakes

Roles of Management

Strategy

Decision Making

Supporting

Challenging

Nurturing

Roles of Management

Role A

Strategy

Decision Making

Role B

Supporting

Challenging

Coaching

One thing I like about these

ideas...

One thing I will do this

week...

80 Ideas - Free

henry@ happy.co.uk

@happyhenry

Creating a Great

Workplace Henry Stewart

henry@happy.co.uk

07870 682442

Twitter: happyhenry

Enabling Change

Who would you recruit?

1. Trust Your People

2. Make Your People Feel Good

3. Give Freedom within Clear Guidelines

4. Be Open and Transparent

5. Recruit for Attitude, Train for Skill

6. Celebrate Mistakes

7. Community: Create Mutual Benefit

8. Love Work, Get a Life

9. Select Managers Who are Good at Managing

10. Play to your strengths