hpeo 403 unit 1

HPEO403 Risk Management:

Perception & Communication

UNIT 1 Bending the mind from technical

responses to a success model

Risk Communication

• A Successful Model for RISK MANAGEMENT includes a successful Risk Communication plan

• Risk Communication is all about getting the correct messages through to your various audiences

Three Times of Risk Management

Proactive or Pre-Event

Reactive or Post-EventCRISIS

Risk CommunicationMany Blocks May Occur

• Blocks may consist of various types

• All will prevent your message from being heard

Risk CommunicationMany Blocks May Occur

• Distractions• Special Interest Groups• Locations• Timing, and• NOT the least of which

is Anger or Frustration, known as OUTRAGE

Risk Communication``OUTRAGE``

• Angry People Do NOT Listen Well!!!

• You MUST reduce the Outrage in order to get people to Listen!

Risk Communication

• A Key to Success is the reduction of Outrage!

• Before that can happen, you must have empathy with the audience!

• Walk a mile in their shoes! Understand where their anger is stemming from.

Risk Communication

• When you review the Sandman materials, you will be introduced to the 12 main common causes of Outrage

• You will also be introduced to the methods for reducing or increasing Outrage

Risk Communication

• Why reduce Outrage

• To get people to a position so that they may begin to `hear` your technical responses.

• Why increase Outrage

• To get peoples anger increased to move them from apathy to awareness.

Unit # 1 Assignments

Assignment # 1.1• Using the guidelines

provided, develop and post a Bio on yourself

• This is used as an introduction of yourself to the Instructor, as well as to your fellow students

• This is also where you can test your connections for posting before it becomes an issue

Unit # 1 Assignments

Assignment # 1.2• This assignment is about

Communication using two scenarios

• You will explore what barriers are present

• You will demonstrate how to communicate effectively

• You will answer questions on a variety of communication aspects

Assignment # 2• This is the beginning of a 4

part assignment to develop a Risk Management Plan (RMP)

• RMP Part “A” is “Setting The Stage”, which is about determining what the issue is and some key pieces of information required to be successful

Keys to Your Success

• Please read all materials on the Website regarding Participation, Assignments, and any Instructor Postings

• Participate in on line discussions

• Note all Deadlines!

QUESTIONS?

• Post all questions in;

Questions for Instructor

Unit Forums

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