hpeo 403 unit 1
DESCRIPTION
HPEO 403 Unit 1: Bending the mind from technical responses to a success model.TRANSCRIPT
HPEO403 Risk Management:
Perception & Communication
UNIT 1 Bending the mind from technical
responses to a success model
Risk Communication
• A Successful Model for RISK MANAGEMENT includes a successful Risk Communication plan
• Risk Communication is all about getting the correct messages through to your various audiences
Three Times of Risk Management
Proactive or Pre-Event
Reactive or Post-EventCRISIS
Risk CommunicationMany Blocks May Occur
• Blocks may consist of various types
• All will prevent your message from being heard
Risk CommunicationMany Blocks May Occur
• Distractions• Special Interest Groups• Locations• Timing, and• NOT the least of which
is Anger or Frustration, known as OUTRAGE
Risk Communication``OUTRAGE``
• Angry People Do NOT Listen Well!!!
• You MUST reduce the Outrage in order to get people to Listen!
Risk Communication
• A Key to Success is the reduction of Outrage!
• Before that can happen, you must have empathy with the audience!
• Walk a mile in their shoes! Understand where their anger is stemming from.
Risk Communication
• When you review the Sandman materials, you will be introduced to the 12 main common causes of Outrage
• You will also be introduced to the methods for reducing or increasing Outrage
Risk Communication
• Why reduce Outrage
• To get people to a position so that they may begin to `hear` your technical responses.
• Why increase Outrage
• To get peoples anger increased to move them from apathy to awareness.
Unit # 1 Assignments
Assignment # 1.1• Using the guidelines
provided, develop and post a Bio on yourself
• This is used as an introduction of yourself to the Instructor, as well as to your fellow students
• This is also where you can test your connections for posting before it becomes an issue
Unit # 1 Assignments
Assignment # 1.2• This assignment is about
Communication using two scenarios
• You will explore what barriers are present
• You will demonstrate how to communicate effectively
• You will answer questions on a variety of communication aspects
Assignment # 2• This is the beginning of a 4
part assignment to develop a Risk Management Plan (RMP)
• RMP Part “A” is “Setting The Stage”, which is about determining what the issue is and some key pieces of information required to be successful
Keys to Your Success
• Please read all materials on the Website regarding Participation, Assignments, and any Instructor Postings
• Participate in on line discussions
• Note all Deadlines!
QUESTIONS?
• Post all questions in;
Questions for Instructor
Unit Forums
Assignment Forums