how write negative messages effectively

HOW TO WRITE NEGATIVE MESSAGES EFFECTIVELY

Amy LUONG Chien Pu KUO Peng GONG

Goals1

Guides for how to writing negative messages2

Guides for how to writing negative messages3

Step 1 Determine the audience

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Step 2 Purpose of the message

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Step 3 Determine the message

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Step 4 Which media to use7

Step 5 Select the appropriate tone

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Step 6 Buffering the beginning9

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Step 7 Lead to the message

Step 8 State the message 11

Step 9 Blend the outcome 12

Step 10 Closing Pleasantly 13

Bibliography

 "Delivering Difficult Messages." AICPA Publications, CPE, Conferences and Webcasts. Web. 29 July 2011. <http://www.cpa2biz.com/Content/media/PRODUCER_CONTENT/Newsletters/Articles_2007/Careers/Messages.jsp>.

"Student Development Centre - Campus Life." University of Regina. Web. 29 July 2011. <http://www.uregina.ca/ssc/writing/mini-lessons/negative_messages.htm>.

"Writing Negative Messages." Homepages at WMU. 21 Aug. 2002. Web. 27 July 2011. <http://homepages.wmich.edu/~bowman/badnews.html>.

"Writing Negative Messages." Rebecca Imhoff's Business Communications Blog. Web. 29 July 2011. <http://rebeccacommunications.blogspot.com/2010/03/writing-negative-messages.html>.

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