how to quickly and easily collect customer and employee insights
Post on 28-Jun-2015
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How to Quickly and Easily Collect!Customer and Employee Insights!
Agenda
Introduction
Qualtrics at a Glance
Customer Insight Demo
Employee Insight Demo
Q&A
Dani Wanderer Head of Marketing
Josh Cazier Sales Engineer
Jordan Plater Account Executive, Employee Insights
Qualtrics at a Glance
Customer Insights
Top 5 Ways to Use Qualtrics to Gather Customer Insights
1. Customer Satisfaction Programs
2. Net Promoter® Score
3. Voice of the Customer
4. Customer Retention
5. Concept Testing
The Experience Gap
Source: Bain & Company
Companies that believe they provide a superior
experience
Companies whose customers agree
The Value Gap
Source: Bain & Company
Companies that believe they provide a superior
experience
Companies whose customers agree
Product Demo
Employee Insights
Top 5 Ways to Use Qualtrics to Gather Employee Insights
1. Employee Engagement Surveys
2. 360-degree Employee Assessments
3. Employee Satisfaction
4. Employee Feedback
5. Exit Interviews
How Engaged Are Employees?
If your company were a 10-person crew team, statistically speaking: • 3 employees are rowing with all their hearts • 5 are just along for the ride, looking at the scenery • 2 are trying to sink the boat
According to Gallup’s 2013 State of the American Workplace only 30% of employees are engaged in their work.
Diagnosing Disengagement: Stop the Infection From Spreading
• Actively disengaged employees
cost the US economy ½ a trillion dollars per year
• They are more likely to: • Steal from their employers • Negatively influence co-workers • Drive customers away
Gallup, State of the American Workplace: Employee Engagement Insights for US Business Leaders, 2013
Why Organizations Care About Employee Engagement
Engagement is a proven driver of: • Quality • Revenue • Customer Service • Retention • Productivity
Gallup, State of the American Workplace: Employee Engagement Insights for US Business Leaders, 2013
Product Demo
Why Customers Use Qualtrics
Most Powerful Platform
Enterprise-wide Scalability
Best-in-Class Security
Easiest to Use Products
Award-winning Customer Support
The Global Standard in Insight Technology
Questions?
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