how to engage your employees? the strategic role of the ......© 2019 lumapps - all rights reserved...

© 2019 LumApps - All rights reserved

How to engage your employees? The strategic role of the digital workplaceJohn Lewis case study

© 2019 LumApps - All rights reserved

UK’s largest employee owned business

50 John Lewis & Partners shops

344 Waitrose & Partners shops

83,900 Partners

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A Social Intranet for CULTURE

John Lewis Partnership’s Objectives

Give Employees a Voice

Make Information Accessible

Strong cultureDEMOCRACY

Connect with Stores

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Make Information Accessible

Share HR Information and Policies> Company Values

> Pay & Benefits

> Expenses

> “Democracy”

Strategic Alignment> Quarterly Results

> Promote “Reinvention”

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Connect with Stores

Store Directory > John Lewis shops

> Waitrose shops

Store CardsContact information

> Store Management

> Selling Departments: Clothes, Houseware...

> Operations: Transport, Warehouse

> Support: Admin, Dining room

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Give Employees a Voice

100% 43%

Active users* Contributing users**

**Percentage of users that have connected and realised at least one action (like, comment, post or create content) during the last month

*Percentage of users that have connected at least once during the last month

Give feedback

Provide suggestions

Vote for “letters”

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Engaging communications

Beautiful design > Extensive branding capabilities

Digital Newsletter “Gazette” > Make the “Magazine” team autonomous

> Flexible but simple edition

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Accessible anywhere

Native Mobile Apps> Corporate News

> Gazette News

> Notifications

> Search

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The project was delivered at an unbelievable pace, with only 4 months from contract signing to go-live

Liza GubbingsDigital Comms

Manager

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As a user of our intranet, I’m very impressed. Information hierarchy is much better across the board. And it has the right balance of social elements for a business intranet.The UI is very attractive to boot.

Christopher HusseinOperations Support Manager

© 2019 LumApps - All rights reserved

Value proposition

Build one company sharing a common

culture and purpose

The right info at the right time on the

right channels & devices

For companies For employees

Outdated Not interactive

Not Mobile Not about me

Search broken

Not UsedPage of links

Too many request

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50 locations 26 locations 30 countries70 locations 40 countries 38 locations50 locations

They trust in LumApps

3,500 users130,000 users

45,000 users250,000 users

17 countries3,000 locations

120,000 users

3 business units50 countries

140,000 users*

4 business units16 countries

90,000 users

4 business units80 countries

70,000 users

5 business units200+ locations

50,000 users

80 countries

40,000 users

7 regions

35,000 users*

70 countries500+ locations

70,000 users

70 countries500+ locations 13 countries750 locations

15,000 users15,000 users90,000 users 20,000 users 40,000 users 23,000 users

9 business units

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EmployeeSocial

Advocacy

CollaborationHorizontal

discussions

Top-downcommunication

Enterprise Social

Network

Team and cross-teamcollaboration

External sharingSocial media

Native integration

Corporate Portal

Corporate and Employee Communication Platform

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Analytics

Share from the intranet1

2

Employee Social Advocacy

Share in one click

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Boost your Office 365 and G Suite Adoption

Add business context

Simplify the access

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Thank you