how to engage your employees? the strategic role of the ......© 2019 lumapps - all rights reserved...

© 2019 LumApps - All rights reserved

How to engage your employees? The strategic role of the digital workplaceJohn Lewis case study


UK’s largest employee owned business

50 John Lewis & Partners shops

344 Waitrose & Partners shops

83,900 Partners


A Social Intranet for CULTURE

John Lewis Partnership’s Objectives

Give Employees a Voice

Make Information Accessible

Strong cultureDEMOCRACY

Connect with Stores


Make Information Accessible

Share HR Information and Policies> Company Values

> Pay & Benefits

> Expenses

> “Democracy”

Strategic Alignment> Quarterly Results

> Promote “Reinvention”


Connect with Stores

Store Directory > John Lewis shops

> Waitrose shops

Store CardsContact information

> Store Management

> Selling Departments: Clothes, Houseware...

> Operations: Transport, Warehouse

> Support: Admin, Dining room


Give Employees a Voice

100% 43%

Active users* Contributing users**

**Percentage of users that have connected and realised at least one action (like, comment, post or create content) during the last month

*Percentage of users that have connected at least once during the last month

Give feedback

Provide suggestions

Vote for “letters”


Engaging communications

Beautiful design > Extensive branding capabilities

Digital Newsletter “Gazette” > Make the “Magazine” team autonomous

> Flexible but simple edition


Accessible anywhere

Native Mobile Apps> Corporate News

> Gazette News

> Notifications

> Search


The project was delivered at an unbelievable pace, with only 4 months from contract signing to go-live

Liza GubbingsDigital Comms

Manager


As a user of our intranet, I’m very impressed. Information hierarchy is much better across the board. And it has the right balance of social elements for a business intranet.The UI is very attractive to boot.

Christopher HusseinOperations Support Manager


Value proposition

Build one company sharing a common

culture and purpose

The right info at the right time on the

right channels & devices

For companies For employees

Outdated Not interactive

Not Mobile Not about me

Search broken

Not UsedPage of links

Too many request


50 locations 26 locations 30 countries70 locations 40 countries 38 locations50 locations

They trust in LumApps

3,500 users130,000 users

45,000 users250,000 users

17 countries3,000 locations

120,000 users

3 business units50 countries

140,000 users*


90,000 users


70,000 users

5 business units200+ locations

50,000 users

80 countries

40,000 users

7 regions

35,000 users*

70 countries500+ locations

70,000 users

70 countries500+ locations 13 countries750 locations

15,000 users15,000 users90,000 users 20,000 users 40,000 users 23,000 users

9 business units


EmployeeSocial

Advocacy

CollaborationHorizontal

discussions

Top-downcommunication

Enterprise Social

Network

Team and cross-teamcollaboration

External sharingSocial media

Native integration

Corporate Portal

Corporate and Employee Communication Platform


Analytics

Share from the intranet1

2

Employee Social Advocacy

Share in one click


Boost your Office 365 and G Suite Adoption

Add business context

Simplify the access


Thank you

how to engage your employees? the strategic role of the ......© 2019 lumapps - all rights reserved...

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