grand union "reset!" panorama digitale e aspettative di brand e imprese

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Presentazione di Adriana Ripandelli, CEO Grand Union Italia, sulle opportunità e le sfide del digitale per i brand e le aziende. La presentazione è stata tenuta in occasione del convegno "FuturiCreativi", Pesaro 9 e 10 Maggio 2013, organizzato dal Dipartimento di Scienze della Comunicazione e Culture Umanistiche dell'Università degli Studi di Urbino Carlo Bo. Il documento comprende raccomandazioni ed esempi di best practice. www.thegrandunion.it

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1 Grand Union Italia – FullSIX International Group – The Trend Watch #16

IL PANORAMA DIGITALE E LE ASPETTATIVE DEI BRAND / IMPRESE

Adriana Ripandelli, Pesaro 9 maggio 2013 @adririps

#futuricreativi

2 Grand Union Italia – FullSIX International Group – The Trend Watch #16

15 anni

3 Grand Union Italia – FullSIX International Group – The Trend Watch #16

15 anni

4 Grand Union Italia – FullSIX International Group – The Trend Watch #16

15 anni

5 Grand Union Italia – FullSIX International Group – The Trend Watch #16

L’accelerazione

… accelera! STAMPA

ENERGIA ELETTRICA

TV

INTERNET

SOCIAL MEDIA

MOBILE INTERNET

REALTA’ AUMENTATA

UMANITA’ AUMENTATA

SINGOLARITA’?

2040 1455 1990 1900

RADIO

1930 1950 2000 2010 2020 2030

6 Grand Union Italia – FullSIX International Group – The Trend Watch #16

7 Grand Union Italia – FullSIX International Group – The Trend Watch #16

I L M O D E L L O D I B U S I N E S S

8 Grand Union Italia – FullSIX International Group – The Trend Watch #16

COSA FA LA MIA

AZIENDA?

9 Grand Union Italia – FullSIX International Group – The Trend Watch #16

NIKE PRODUCE TECNOLOGIA

10 Grand Union Italia – FullSIX International Group – The Trend Watch #16

REDBULL E’ UN MEDIA

11 Grand Union Italia – FullSIX International Group – The Trend Watch #16

PIAZZA ITALIA E’ UN PORTAVOCE

12 Grand Union Italia – FullSIX International Group – The Trend Watch #16

L A D I S T R I B U Z I O N E

13 Grand Union Italia – FullSIX International Group – The Trend Watch #16

14 Grand Union Italia – FullSIX International Group – The Trend Watch #16

15 Grand Union Italia – FullSIX International Group – The Trend Watch #16

E IN ITALIA?

Ricerca ROPO2 Grand Union Italia – Marzo-Aprile 2013

Sur 100 visitatori di un retailer negli ultimi 3 mesi

19,8% “DIGITALI” Visitano esclusivamente il sito e-commerce

48,9% “MULTI-CANALE” Visitano SIA il sito di ecommerce, SIA il negozio

31,3% “TRADIZIONALISTI” Visitano esclusivamente il negozio

16 Grand Union Italia – FullSIX International Group – The Trend Watch #16

IL PERCORSO D’ACQUISTO CAMBIA DA COSI’…

BISOGNO RICERCA FIDELIZZAZIONE

COMUNICAZIONE ACQUISTO

17 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BISOGNO RICERCA FIDELIZZAZIONE

COMUNICAZIONE

A COSI’.

ACQUISTA !

ACQUISTA ! ACQUISTA ! ACQUISTA !

ACQUISTA !

ACQUISTO

18 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Amazon Kindle Store

19 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Zappos

http//pinpointing.apps.zappos.com

20 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Evian

http//www.evianchezvous.com

21 Grand Union Italia – FullSIX International Group – The Trend Watch #16

HUGGIES TweetPee http://www.youtube.com/watch?v=btOFcIgDG14

22 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Tesco

Vetrine interattive App Mobile Shopping

App Etichette Vini

Scaffale virtuale

23 Grand Union Italia – FullSIX International Group – The Trend Watch #16

GILT

http//www.gilt.com

24 Grand Union Italia – FullSIX International Group – The Trend Watch #16

I P R O D O T T I / S E R V I Z I

25 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Heinz Growing Movement

26 Grand Union Italia – FullSIX International Group – The Trend Watch #16

RayBan Bright Light App

27 Grand Union Italia – FullSIX International Group – The Trend Watch #16

http://www.youtube.com/watch?feature=player_embedded&v=OAy_tcqFdsE

Band-Aid Magic Vision App

28 Grand Union Italia – FullSIX International Group – The Trend Watch #16

http://www.youtube.com/watch?feature=player_embedded&v=9FdnssHlcRk

Budweiser The Buddy Cup

29

29 Grand Union Italia – FullSIX International Group – The Trend Watch #16

L ’ O R G A N I Z Z A Z I O N E

30 Grand Union Italia – FullSIX International Group – The Trend Watch #16

American Express

Mobile App Pagamenti Social Serve

Concerti Unstaged

Offerte Foursquare

Twitter Sync

Tribeca Film Festival

Small Business Saturday

31 Grand Union Italia – FullSIX International Group – The Trend Watch #16

LuisaVia Roma

Prova a casa

Vendita abiti sfilate

Eventi e mostre

E-commerce & negozio bricks & mortar

32 Grand Union Italia – FullSIX International Group – The Trend Watch #16

L A C O M U N I C A Z I O N E

33 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Spot double screen

34 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Branded content interattivo TV + Skype

http://suitespot.tv/portfolio/jet-blue-get-away-with-it-live-interactive-game-show-production/

35 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Promozioni crowdsourced

http://www.youtube.com/watch?v=bVcAoE-ysbQ

36 Grand Union Italia – FullSIX International Group – The Trend Watch #16

http://www.redbullsignatureseries.com/

Palinsesto triple screen

37 Grand Union Italia – FullSIX International Group – The Trend Watch #16

Le chiavi?

38 Grand Union Italia – FullSIX International Group – The Trend Watch #16

INSIGHT

CORAGGIO

39 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BIG DATA

40 Grand Union Italia – FullSIX International Group – The Trend Watch #16

DATI TRANSATTIVI DATI DICHIARATIVI DATI COMPORTAMENTALI

OBIETTIVI DI BRAND & DI

BUSINESS

ACQUISIZIONE

ARRICCHIMENTO

OWNED MEDIA PAID MEDIA

VALORE DEL TARGET (BID ADEXCHANGE) + CONTENUTI

ARCHITETTURA + CONTENUTI

41 Grand Union Italia – FullSIX International Group – The Trend Watch #16

AGILITA’ CREATIVA

42 Grand Union Italia – FullSIX International Group – The Trend Watch #16

DICK COSTOLO CEO TWITTER

43 Grand Union Italia – FullSIX International Group – The Trend Watch #16

http://www.google.com/think/playbooks/agile-creativity.html

PHYSICALLY OR VIRTUALLY CO-LOCATE

ADD TECHNOLOGISTS TO THE CREATIVE TEAM

DEVELOP T-SHAPED TALENTS

GET REAL-TIME INSIGHTS

PLAN AN OFFSITE IDEA-THON

ITERATE AND TEST CAMPAIGNS

PARTNER WITH CLIENTS ON PILOT PROJECTS

1

2

3

4

5

6

7

44 Grand Union Italia – FullSIX International Group – The Trend Watch #16

>14.500 retweet; reach 13,3 M; follower +14%

45 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BRAND BIG IDEA

FOCUS…

46 Grand Union Italia – FullSIX International Group – The Trend Watch #16

HAPPINESS

THINK DIFFERENT

GIVES YOU WINGS

FOR REAL BEAUTY

UNCONVENTIONAL CHIC

EDGY FASHION FOR ALL

47 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BRAND BIG

IDEA

… E NUOVI TERRITORI

48 Grand Union Italia – FullSIX International Group – The Trend Watch #16

N

GIVE YOU WINGS

BRAND= PRODUCT MANUFACTURER

49 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BRAND= SPONSOR N+2

Snowboard

VTT

Skate

GIVE YOU WINGS

50 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BRAND= EVENT MAKER N+5

Snowboard

VTT

Skate

Wind suit

Red Bull Stratos

Cliff Diving

GIVE YOU WINGS

51 Grand Union Italia – FullSIX International Group – The Trend Watch #16

BRAND= CONTENT PRODUCER

Snowboard

VTT

Skate

Wind suit

Red Bull Stratos

Cliff Diving

GIVE YOU WINGS

N+10

Triple screen programming

52 Grand Union Italia – FullSIX International Group – The Trend Watch #16

TV

EVENT

5

4

3

2

1

BRAND

PR

TOUCHPOINT PASSIVI

SEM

DIS PLAY

TOUCHPOINT PARTECIPATIVI

CRM

53 Grand Union Italia – FullSIX International Group – The Trend Watch #16

http://www.youtube.com/watch?v=XpaOjMXyJGk

DOVE R E A L B E A U T Y S K E T C H E S

54 Grand Union Italia – FullSIX International Group – The Trend Watch #16

H&M CONSCIOUS

55 Grand Union Italia – FullSIX International Group – The Trend Watch #16

MOCHE RANDOM GENERATION

http://www.youtube.com/watch?v=qeqAFy_u4-w

56 Grand Union Italia – FullSIX International Group – The Trend Watch #16

MOCHE RANDOM GENERATION

57 Grand Union Italia – FullSIX International Group – The Trend Watch #16

58 Grand Union Italia – FullSIX International Group – The Trend Watch #16

IL PANORAMA DIGITALE E LE ASPETTATIVE DEI BRAND / IMPRESE

ripandelli@thegrandunion.com @adririps

#futuricreativi

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