freak out, geek out, or seek out: trends, transformations & change in libraries

David Lee King | Topeka & Shawnee County Public Library | davidleeking.com

Freak Out,Geek Out,or Seek Out:

Trends, Transformations, & Change in Libraries

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What has Changed?

Competition

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this is a change, too!

Tech Changes

in Libraries

1970’s: adapting to OPACs

1980’s: The PC takes off…

1990’s: Internet Appears

2004: “Web 2.0” coined

Web 2.0

Church 2.0

Law 2.0

Business 2.0

Advertising 2.0

Music 2.0

Library 2.0

The Emerging Web is...

decentralized

2-way mobile

real timesocial

publicmultimedia

real time

decentralized

Website

Facebook

Twitter

YouTube

Flickr

Yelp

Foursquare

Gowalla

multimedia

EC=MC

mobile

?

social

2-way

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public

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public

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Glue of Web 2.0RSS

RSS ReadersTagging

Commenting

MashupsFriending

Web as Platform

User-Generated Content

1. RSS

• Does 2 things:

• subscribe to other websites that have RSS feeds (aka syndication)

• create content in one place, but display it in another place

• any content - text, photos, audio, video

RSS

2. RSS Feed Readers

3. Tagging, or Folksonomies

• Categorizing the web

• Choose personal keywords

• Browseable and searchable

• web 2.0 uses tagging

• one-on-one in the past

• maybe a letter?

• Here’s what it can be now

4. Leaving Comments

29 comments!

On a Director’s Blog!!!

5. User-Supplied Content

• web 2.0 doesn’t exist without user generated content

• most web 2.0 sites feature “my stuff”

• text

• photos

• videos

6. Web as Platform

• web-based software

• a platform that allows people to interact

• not the usual “here’s the info about my organization”

• email is a good example

7. Mashups

• From Wikipedia: “A mashup is a website or web application that seamlessly combines content from more than one source into an integrated experience.”

• Usually via an API, RSS feed, or JavaScript

8. Friending

• Buddies, friends, contacts, followers

• Linking to friends or contacts

• sharing content

• trusted buddy list

What’s Topeka Doing?

3 Realities:1. all services will be physical & digital

2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch

Digital Branch Manager

Answers Tough Questions

Long Range Planner

Manager

Evangelist

Scans Horizon Executive Editor

Community Manager

content

RSS

multimedia

video

Community

Front door(s)

conversation

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in the website

in the website

in the website

in the website

in the website

outside the website

outside the website

outside the website

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Why Pay Attention to these changes?

1.The rest of the world

is already there

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2. You can be the example

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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

3.Connect

with your communityhttp://flickr.com/photos/fcpl/2275150197/

4. community pulse

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5.You set the pace

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Tackle Changeflickr.com/photos/wainwright/267291977/

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model the way

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CustomerJourney

Mapping

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improving the ordinary

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know your patrons

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101%

communication

communication

communicationcommunicationcommunicationcommunication

communicationcommunication

communication

communicationcommunication

communication

Gauge your staff

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Find Champions

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With great powercomes great...

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FindingTime

Changing focus

Scheduleyourtime

Granting time

• give time - for reading, playing, learning, creating

• send staff to formal training

• practical training for staff - teach what's relevant to your staff and library

• buy books for training

This is not your library

This is your library

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Thank You!

davidleeking.com