freak out, geek out, or seek out: trends, transformation & change in libraries

David Lee King | Topeka & Shawnee County Public Library | davidleeking.com

Freak Out,Geek Out,or Seek Out:

Trends, Transformations, & Change in Libraries

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this is ...

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this is ...

HUGE

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What has Changed?

Competition

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this is a change, too!

Techin LibrariesChanges

1970’s: adapting to OPACs

1980’s: The PC takes off…

1990’s: Internet Appears

2004: “Web 2.0” coined

The Emerging Web is...

decentralized

2-way mobile

real timesocial

publicmultimedia

real time

decentralized

multimedia

EC=

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mobile

?mobile

?the web is in my pocket

?the library is in my pocket

social

2-way

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public

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public

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Glue of Web 2.0RSS

RSS ReadersTagging

Commenting

MashupsFriending

Web as Platform

User-Generated Content

What’s Topeka Doing?

Digital Branch Manager

Answers Tough Questions

Long Range Planner

ManagerEvangelist

Scans Horizon Executive Editor

Community Manager

3 Realities:1. all services will be physical & digital 2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch

content

multimedia

Community

Front door(s)

conversation

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in the website

in the website

in the website

in the website

in the website

outside the website

outside the website

outside the website

what to do?

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experie

nce

design?

Why thinkabout that?

What kind of experienceare they having?

you havevisitors.

right now.

Plan yourlibrary experience

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listen

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what are they saying about you?

ask

focus groups

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stats

be snoopy (just a bit)

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Improve

Touch P

oints

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whichis it?

your process

is showing

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go where people gather

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it’s a destination

it’s a destination

Text

Also a destination

interactionis key

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your stuff

your staff

Text

actual staff

actual staff

ask!

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what’s next?

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listen

it’s a destination

interactio

ntouch

points

Why Pay Attention to these changes?

1.The rest of the world

is already there

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2. You can be the example

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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

3.Connect

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4. community pulse

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5.You set the pace

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Tackle Change

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model the way

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CustomerJourneyMapping

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improving the ordinary

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know your patrons

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101%

communication

communication

communicationcommunicationcommunicationcommunication

communicationcommunication

communication

communicationcommunication

communication

Gauge your staff

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Find Champions

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With great powercomes great...

?

FindingTime

Changeyour focus

Scheduleyourtime

This is not your library

This is your library

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Thank You!

davidleeking.com