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Request a Quote: aicompanies.com/biotech-services-quote
Ensure Maximum Productivity With Services from Advanced Instruments
Our Support Services keep your lab running
smoothly and your costs under control.
Contact us today to maximize productivity in your lab.
IQ/OQ . Service Agreements . Installation and Training
IQ/OQ Services Count On Us
Our qualification services bring your instrument online quicker—prepare for audits.
Service Agreements Protect Your Investment
Get total peace of mind with a service agreement—to ensure protection in case of instrument down time.
Installation and Training Team Onboarding is a Snap
Expert installation and training, available only from Advanced Instruments—the osmometer experts.
Learn more about IQ/OQ: aicompanies.com/biotech-services-quote
Save Time and MoneyQualify your instrument in less
time. We’re the experts when it comes
to IQ/OQ qualification of our
instruments. Our comprehensive
program ensures no workflow
interruption and prepares you for
audits.
IQ Program—Verifies and documents
instrument delivery, installation, and
configuration as per manufacturer’s
standards.
OQ Program—Ensures performance of
instrument within operating ranges as
per specifications.
Assurance You Can Count On
No one knows our instruments better than us. Our experts developed this
comprehensive IQ/OQ program to
ensure fast and robust commissioning
of your instrument.
Don’t go it alone. Regulated
environments require documented
proof that your manufacturing process
consistently produces quality product.
Performing qualification internally is
costly, time-consuming, and
problematic. We can help.
Qualification Services:
• Audit-ready documentation
• Rapid commissioning
of instrument
• Save time and money
Ensure Instrument Compliance With Expert IQ/OQ Services
Be audit ready with our
comprehensive IQ/OQ program that
assures your instrument is properly
installed and operates to
manufacturer’s standards.
Bring Your Instrument Online Quicker
Our expert qualification services ensure
fast and reliable commissioning of your
instrument. Eliminate delays with our IQ/OQ.
Advanced on-site qualification service Certified Advanced Instruments expert performs on-site qualification. You will receive a
finalized documentation package once the qualification is complete.
IQ/OQ Package Details
IQ/OQ Services from Advanced Instruments
Request a Quote: aicompanies.com/biotech-services-quote
Manage your Maintenance Budget A service agreement eliminates
unplanned expenses and the extra
time needed to get approval for
unbudgeted costs. With a predictable maintenance budget, you’ll be prepared for unexpected repairs.
Keep your Instrument in Optimal Performance Your service agreement includes
annual preventive maintenance that
keeps your instrument running in
top condition. You’ll maximize
instrument performance and
decrease instrument downtime.
Guaranteed Coverage Advanced Care Service Agreements
A service agreement promises
coverage in the event of instrument
downtime. If it breaks, we’ll fix it —
Guaranteed.
Advanced Care Service AgreementsProtect your investment with an Advanced Care service agreement
from Advanced Instruments. Take the worry out of service costs and
have total peace of mind knowing your instrument is covered.
Service Agreements1, 2, or 3 Year Agreements
Benefit Advanced Care Plus
On-Site Coverage
Advanced Care
Depot Coverage
On-site annual preventative maintenance ✔
On-site repairs (includes travel, parts, labor)1 ✔
Depot annual preventative maintenance ✔
Depot repairs (includes shipping, parts, labor)1 ✔
100% manufacturer-trained service experts ✔ ✔
Free instrument loaner during repairs ✔ 50% discount
Repair parts1 ✔ ✔
Eligible Instruments2
Product Model
Osmometers
Single-Sample:
OsmoTECH®, 3250
Multi-Sample:
A₂O®, OsmoTECH® PRO
Jar System Anoxomat® III
Only our service
experts are 100%
certified and trained
to service and repair
your instrument.
Assurance you can count onOur services improve productivity.
Training topics include installation,
operation, and maintenance.
Request a Quote: aicompanies.com/biotech-services-quote
Two Technology Way / 781-320-9000Norwood, Massachusetts 02062, USA800-225-4034 Fax:781-320-8181aicompanies.com
©2019 Advanced Instruments. Anoxomat, A20, and OsmoTECH are trademarks of Advanced Instruments. All other trademarks are the property of their respective companies.
PCN01009 MP00060, Rev2
Our installation and training
experts ensure that your
instrument is properly
installed and your staff is
properly trained.
Benefits of installation and training• Proper installation and setup
• Unpacking and inspection
• Instrument training for staff
• Inspector-ready training documentation
Virtual installation & training
An Advanced Instruments expert walks you through
installation and provides two hours of virtual training.
Additional training hours available. Includes training
guides and checklist (Anoxomat® III and osmometers).
Installation and Training Services
On-site installation & training An Advanced Instruments expert provides on-site
installation and training for two hours. Additional
training hours available. Includes training guides and
checklist (Anoxomat® III and osmometers).
Installation and Training Packages3
1 Customers are responsible for installing parts with expected wear-and-tear. See terms and conditions.
2 Instruments ship with a one-year warranty. Service agreements are available at post purchase with coverage starting after the one-year warranty. Coverage is available for instruments less than 5 years old.
3 Installation and training services do not include LIS setup and troubleshooting.
Improve Productivity With Installation and Training Services
Get your instrument installed fast
and your team onboarded quickly.
We’ll install your instrument and
train your team with the skills
needed to maximize productivity.
You’ll save time and money.
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