enhanced clean & safe program · 2020. 6. 2. · enhanced clean & safe program june 2, 2020...

EnhancedClean&SafeProgramJune2,2020

Weareveryexcitedtosoonreopenourlodgesandonceagaincreateanamazingenvironmentforourguests!

Aswepreparetodoso,guestandstaffprotectionandsafetyisourtoppriority.Weareputtinginplaceahostofadditionalprocedurestoensureeveryonecanhavefantasticexperiencesinasafe,clean‘homeawayfromhome’throughouttheirtimewithus.

Ourprogramisdesignedbasedonthelatestguidanceandbestpractices,anditwillbeupdatedregularlybasedonevolvingstandardsandrecommendationsbygovernmentalagenciesandindustrygroups.

Forthosewhowouldliketobetterunderstandournewprocedures,herearemanyoftheelementsofourCleanandSafeProgram:

OVERALLOPERATIONS

v Streamlinedprocessesineachdepartmenttominimizecontactbetweenguestsand associateswhilemaintaininggreatcustomerservice

v Sixfootphysical/socialdistancingstandard

v Staffavailableatalltimestohelpassistguestsandguidethemthroughanyquestionsor concernsrelatedtosafetyandcleanliness

v Wellnessandbestpracticesremindersignspostedthroughoutfacilities

v CleanTeamwithfrequent,regularpublicandstaffareacleaningandsanitizing responsibilities

v RequireCOVIDprotocolsfromallvendorsprovidingdeliveryservice,andcoordinate withonappropriatePPEstandardsandsafetyprotocolstoourstandards

v Sanitizingofallsharedequipmentbefore/afteruseortransfertoanewteammember, includingradios,phones,computers,keyboards,tools,kitchenimplements,cleaning equipment,keys,etc.

v Continuousassessmentandrefinementofprotectionprocedures

STAFF

v Dailypre-shifttemperaturecheck,healthcheck-in/symptomreviewandreviewofcontactwithpotentiallysickpeopleforeachteammember

v Pre-arrivalCOVIDtestingforallnewhireswhowillliveinstaffhousing

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v Strictguidelinesandprotocolregardinghandwashing,sanitizinganduseoffacecovering,glovesasappropriate,protectiveeyewearandrelatedPPEasappropriate,aswellastrainingonuseanddisposalofPPE

v Specificadditionalstaffeducationon20-secondhandwashing(oruseofsanitizerwhenasinkisnotavailable)every60minutesandafteranyofthefollowingactivities:usingtherestroom,sneezing,touchingface,blowingnose,cleaning,sweeping,mopping,smoking,eating,drinking,goingonandreturningfrombreak,andatstartandendofshift

v Regularcleaninganddisinfectionofworkstations

v Encouragementofteammemberstostayhomeifatallunwell

v Teammembereducationaboutsafetyandcleanlinessbestpracticesbothatworkandathome

v Empoweringteammemberstoassistwithongoingprogramfinetuning

PLANIMPLEMENTATION&ONGOINGREFINEMENT

v GeneralManagers

v AssistantGeneralManagers

ONSITEPOINTPERSONIFGM/AGMNOTAVAILABLE

v ManageronDuty

ARRIVAL

v Greeterofteninplaceduringprimarycheck-inhours

v Receptiondoorsproppedopen,openedbygreeterand/ordoorhandlessanitizedregularly

v Sanitizingwipestationandhandsanitizerprovided

v Disposablegloves,handsanitizerandsanitizingwipesofferedtoguestsforusethroughoutcheck-inandarrivalprocess

v Acrylicdesktopprotectiveshieldsatreceptioncounter

v Guestsencouragedtousefacecoveringduringcheck-inandinpublicareasthroughouttheirstay

v Physicalseparationpracticesenforcedatcheck-inline

v Receptionstaffhandsanitizingbefore/aftereachguestencounter

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v Stream-linedcheck-inandcheck-outprocess

v Penandcountersanitizingafteruse

v Keycards/keyssanitizedwhenprovidedtoguests

v UseofApplepay/touchlesspaymentencouraged;creditcardmachineswipeddownafteruse

v Bellcarts,ifused,sanitizedaftereachuseanddesignatedclean/usedareas

v Briefguesteducationaboutourstandardsandguestexpectations

v Loosebrochuresandcollateralremoved

v OptionalpropertymapQRcodeprovidedinplaceofpaperpropertymap

GUESTROOMS&HOUSEKEEPING

v Enhancedpre-arrivalfullroomsanitationofhardsurfacesandfabrics,includingchemicalcleaningofalltouchpoints,includingfaucets,doorhandles,lightswitches,thermostats,clocks,hangers,furniture,headboards,blankets,draperies/rods,coffee/teaservice…

v Housekeepers,facilitiesandotherteammembersenteringroomswearfacecoveringandfreshchangeofglovesineachroom(optionalprotectiveeyewearprovided)

v Stayoverserviceoptional,andifrequested,doesnotincludecontactwithorstraighteningpersonalitems.Towel/linen/amenityrefreshuponrequest

v Openingwindowsduringroomcleaningtomaximizeaircirculation

v Loosecollateralremovedandextrablanketsandpillowssealedinplasticbags

v IneventofpresumptiveCOVID-19situation,guestroomremovedfromserviceandquarantined.Ifpositivelyconfirmed,roombroughtbackonlineonlyafterenhancedsanitationperlatestguidelines

v HousekeepingLaundryArea:facecoveringmandatory,protectiveeyewearprovided,handwashing/sanitizingaftertouchingsoiledlinensorcarts,handsanitizingorglovesrequiredwhenfoldingcleanitems

CUSTOMCAMPING

v Enhancedpre-arrivalsanitationoftent,zippersandinteriorfabrics

v FrequentsanitizingofallbathhousesurfacesbyCleanTeam

v Sanitizingwipestationandhandsanitizerprovidedatbathhouse

v Signageoutsidebathhouseconfirmingsocialdistancingrequirementsinsidebathhouse

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PUBLICAREAS

v Primaryentrancesandexits–handsanitizerprovidedandfrequent,regularlyscheduled doorhandlesanitizingbyCleanTeam

v FrequentsanitizingofallpublicrestroomcontactsurfacesbyCleanTeam

v FrequentsanitizingofATMs,waterdispensersandhandrailsbyCleanTeam

ELEVATORS

v Singlefamily/partyuseonlysignage

v Directionalsignagetoenforcephysicaldistancingstandards

v Sanitizingwipestationsandhandsanitizerateachfloor’selevatorlobby

v Signsdirectinggueststostairwayoptions

v Frequent,regularlyscheduledelevatorsanitizingbyCleanTeam

RESTAURANT&TAVERN

v Reservationsencouragedtospreaddiningperiodsandminimizewaittimes

v Sixfootphysicaldistanceseatingprotocolsforallindoorandoutdoorsit-downdiningas wellashoststandareas

v Sanitizingwipestationandhandsanitizerprovidedatentryandtogopickuparea

v Maximizinguseofoutdoorseatingareas

v Maximizingfreshaircirculationinindoordiningareas

v Acrylicdesktopprotectiveshieldsathoststandandtavernmixeddrinkarea

v Enhancedto-goserviceforbreakfast,lunchanddinner;guestsabletoorderbyphone andpickupbaggedfoodatspecifiedtimeorafterreceivingtextorcall

v Eliminatingpersontopersoncontactandmaintainingphysicaldistancetotheextent possiblewhenhandingoffbaggedfoodorotheritems

v ‘Tableready’guestpagerssanitizingbeforeandaftereachuse

v Nohandpolishingofsilverwareandglassware.Handwashingbeforepreparingand/or deliveringnapkin/utensilpacks

v Notpre-settingtables.Bringingnapkins,cutlery,glassware,etc.outafterguestsare seated,washing/sanitizinghandsfirst.Storingcleanitemsawayorprotectedfrom peopleuntilreadytouse

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v Bringingsalt/pepper/condimentsuponrequest,andsanitizingtheseandallre-usableguestitemslikebreadbaskets,etc.afterguestsleave,and/orprovideinsingleservingsorusepre-packagedsingleuseitems

v Pensanitizingbefore/aftereachuse

v Menustobelaminated(sanitizedbetweenuses),singleusepaperand/ordigitalwithQRcodeforviewingonguest’spersonalcellphone

v Diningtable/booth/chair/boosterseatsanitizingaftereachuse

v FacecoveringrequiredforallFOHstaff,asallmustbewithinsixfeetofguestsatsomepoint.Minimizetimewithinsixfeetofguestsregardless

v Servers/bussers/othersmovingitemsusedbyguests(dirtycups,plates,napkins,etc.)orhandlingtrashbagstousegloves(andwashhandsbeforeputtingthemonandafterremovingthem)

v Closingself-serviceareasforfood,beveragesand/orcondiments

v Noself-servicemintsortoothpicks

v Stafftomaintainphysicaldistancinginserviceareas,hoststand,etc.

GENERALSTORE

v Sanitizingwipestationandhandsanitizerprovided

v Acrylicdesktopprotectiveshieldsatregister

v Physicaldistancingpracticesinpaymentlineandaisles

v Staffrequiredtowearfacecovering

v Guestsrequiredtowearfacecovering

v Hands-freepaymentwhenpossible;penssanitizedaftereveryusewhenneeded

v Controllednumberofguestsinstoreduringbusyperiods

v Signageencouraginggueststolimitproducttouchingunlessmakingapurchase

v Extensivegrab-and-gomealselections

v Noself-servicecoffee,tea,etc.

v Handsanitizerbottlesavailableforsale

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RECREATIONCENTER,GUESTLOUNGE&GAMEROOM

v Sanitizingwipestationsandhandsanitizerineachroom

v Frequent,regularlyscheduledhardandsoftsurfacesanitizingbyCleanTeam,includingseatingandgames/activities

v Safe,cleanuseprotocolsignageprominentlydisplayed

v RushCreekindoorplaystructureclosed

RECREATIONDEPARTMENTACTIVITIES&RECDESK

v Acrylicdesktopprotectiveshieldsatrecreationhelpdesk

v Nightlyactivitiesdesignedopen-airorinsidewithdistributedseatingforadequatesocialdistancing;activitymaterialssingleuseand/orsanitized;physicaldistancingstandardmaintainedandsanitizingbetweenusesforanysingleuserstations

v Signagerequestinggueststowipedowngamesandbooksbeforeuse

v QRcodesforguidedtripoutlinesandweeklyactivitiescalendars

v Individualizeds’morespacketsandsocialdistancemarshmallowroasting!

SPA/WELLNESS

v Massageandothertreatmentsofferedwhenallowedandwithappropriateprotocols

v Dayspa:frequentsanitizingofallsurfaces;signageatspaamenitiesconfirmingsocialdistancingrequirements;capacitylimitationsenforced

FITNESSCENTER

v Sanitizingwipestationandhandsanitizerprovided

v Maintainphysicaldistancestandard

v FrequentsanitizingofallcontactsurfacesandequipmentbyCleanTeam

v Capacitylimitation

SWIMMINGPOOL/HOTTUBAREAS

v Loungechairseatinginphysicaldistancingpods

v Sanitizingwipestationandhandsanitizerprovided

v Physicaldistancingseatingprotocolsforoutdoordrink/diningareas

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v Physicaldistancingstandardforin-pool/hottubusebyunrelatedparties

v Signageathottubsforunrelatedpartiestomaintainsixfootseparation

v Acrylicdesktopprotectiveshieldsatpoolbar

v PoolsideBBQ–noself-service,maintainphysicaldistancinginlines

OUTDOORPLAY/GAMEAREAS&AMENITIES

v Parentalsupervisionrequiredsignage

v Frequentsanitizingofgames,playareas,amenities,seatingandumbrellasbyCleanTeam

v Handsanitizerstationsprovided

GUIDEDRECREATION(fortripsrequiringvehicles)

v Onlyofferingsinglegrouptoursforfriendsandfamiliestravelingtogether

v Alltripparticipantsreceivetemperaturecheckandcompletecurrenthealth questionnairebeforeenteringvehicles

v Windowsopenatalltimestomaximizefreshairflow

v Masksrequiredforguestsanddriverwhileinvehicle

v Inlargervehicles,seatingrowimmediatelybehinddrivernotusedtomaximizesocial separation;insmallervehicles,N95maskorequivalentusedbydriver

v Fullvehicleinteriorsanitizingbefore/aftereachtrip

v Mealsobtaineddirectlybyguestsbeforetripbegins

v Drinksandsnacksprovidedwithsanitizingfirstandhands-freedeliverystandard wheneverpossible

v Tripswillavoidotherlodgingfacilitiesandheavilypopulated/highvisitationareas

v Usedayuserestroomsonly,notmainrestroomsinheavilypopulatedparkareas

v Visitationofpopularoutdoorattractionsonlywheresocialdistancingprotocolscanbe maintained

BACK-OF-HOUSEAREAS

v Officespacestohavebriefvisitsfromonlyemployeeswithworkrelatedtasksandissues–nosocialvisits

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v IncreasedcleaningandsanitizingbyCleanTeaminhightrafficareasincludingrestrooms,laundryarea,breakareas,loadingareasandoffices

v Sanitizingsolutionandhandsanitizerprovided,includinginreceivingareas

KITCHEN

v Increasedfrequencyofsurfacesanitizing

v Completeworkareasanitizingatshiftchange

v Increasedkitchenutensilsanitizingfrequencyandnosharedutensils

v Physicaldistancingtotheextentpossibleinkitchenareas,pantries,storageareas,walk-ins,etc.Facecoveringrequiredwhere/whenphysicaldistancingcan’tbemaintained

v Reconfigureworkareastomaximizephysicaldistancingwherepossible,andstaggershiftswhenpossibletomaximizedistancing

v Smallerteamsandworkstationphysicalseparationwhenviable

v Handsanitizingafterreceivingorders

v Useoftouchlesshandsanitizers

v Nobarehandtouchingofready-to-eatfoodoncookinglines–glovesorutensilsonly

v Avoidorsanitizesharedclipboards,etc.

v Physicaldistancingforpre-shiftmeetings,andnosharedfood/beverages/utensils

v Dishwasherstouseequipmenttoprotecteyes,noseandmouthfromcontaminantsplashusingacombinationoffacecoverings,protectiveglassesand/orfaceshields.Dishwasherstouseimpermeableapronsandchangefrequently.Reusableprotectiveequipmentlikeshieldsandglassestobeproperlydisinfectedbetweenuses

v Maximizingfreshaircirculation

MAINTENANCE

v Handsanitizeravailableonallmaintenancevehicles

v Handsanitizingbeforeandafterenteringguestroomsandpublicareas

v Facilitiesteammembersenteringguestroomsmustwearfacecoveringandfreshchangeofglovesineachroom(optionalprotectiveeyewearprovided)

v Appropriatephysicaldistancingrequiredwhenpossiblewhileworkinginteams

v ProvidesymptomscreeningandrequirePPEforoutsidecontractorsworkingaround/insidestructures

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STAFFDINING

v Staffkitchentofollowallmainkitchenprotocols

v Servicestafftousefacecovering

v Staffhandwashing/sanitizingrequiredbeforeandafterallmeals

v Noself-servicesaladbar;minimize/eliminateotherself-service,andwhereneeded,sanitizecontactareaaftereachuse

v Staggerdiningtimestominimizepotentialcongestion

v Maintainsocialdistanceseating

v Sanitizeravailableindiningarea

v Frequenttableandseatsanitizing

STAFFBREAKS&COMMUTING

v Staggerbreaktimes

v Encourageoutdoorbreaks

v Duringbreaks,maintainsocialdistancingavoidcongregatinginhightrafficareas

v Handwashing/sanitizingrequiredbeforeandafterallbreaks

v FrequentbreakareassurfacesanitizingbyCleanTeam

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COVIDRESPONSEPLAN

v COVIDsymptoms(fromCDPH)o Fevero Cougho Shortnessofbreatho Chillso Repeatedshakingwithchills

o Musclepaino Headacheo Sorethroato Newlossoftasteorsmell

o Emergencywarningsignsofsevererespiratoryillness–seekemergencymedicalcareimmediately

§ Troublebreathing§ Persistentpainorpressureinchest§ Newconfusion§ Inabilitytostayawake§ Bluishlipsorface

v EmergencyCare–call911

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v LocalandStateCOVIDTestingSiteso Goto:tinyurl.com/covidtestingnear95321

o Onceonthewebsite,putcursorafter95321andhitthereturnkeyo LocalTestingSitesusuallyrequirephysicianreferralandappointmento StateTestingSitesmayormaynotrequireappointmentandmaybeable

tobedone‘atwill/driveup’directlywithoutphysicianinvolvement/referral

o CountyRecommendedTestSites:OptumServe1. 5171SilvaRd,Mariposa(Tu-Sa,7am-7pm),or2. CalaverasCountyFairground,2465GunClubRd,AngelsCamp(M-F,

8am-7pm)Appointmentsrequiredatwww.lhi.care/covidtesting,888-634-1123

o SonoraHospital(below)hasCOVIDtestingcapability:useonlinechattoolortriagephonelinetoarrange

v SonoraAdventistHospital(&UrgentCare)o COVIDTriageLine:M-F10-6209-536-5166o Othertimes:209-536-5000o https://www.adventisthealth.org/sonora/o 1000GreenleyRoad,Sonora,CA95370

v TuolumneCountyPublicHealthDep’to InformationLine209-533-7440o MainPhone209-533-7401o health@tuolumnecounty.ca.govo 20111CedarRd.,Sonora

v Guestsexhibitingpotentialsymptomso AlertManageronDutyo Ifsymptomsincludeemergencywarningsignsorguestdesiresemergency

assistance,call911orhelpthemtodosoo Requesttheyimmediatelyrefrainfromgoinginpublicareasandself-quarantine

intheirroomo Recommendtheycontacttheirhealthcareproviderimmediatelytodetermine

nextsteps,includingiftheyshouldreturntotheirplaceofresidenceand/orgettestedorgeturgentcare

o GivethemCOVIDtestingsiteinformation

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o FollowupwithguestorfamilyusingPPEandwithoutfurtherdirectcontacto Uponcheck-outusepresumptiveCovid-19roomproceduresfromaboveo Followupwithguestin24-48hoursforupdate

v Staffexhibitingpotentialsymptomso AlertManager,whoshouldalertManageronDutyo Ifsymptomsincludeemergencywarningsignsorgueststaffmemberdesires

emergencyassistance,call911orhelpthemtodosoo Ifduringashift,dismissfromshiftandsendhomeimmediately(clockoutfor

them)andrequesttheyself-quarantineo Recommendtheycontacttheirhealthcareproviderimmediatelytodetermine

nextsteps,includingiftheyshouldcontinuetoself-quarantineand/orgettested orgeturgentcare

o GivethemCOVIDtestingsiteinformationo Requesttheygettestresultsbackandtheirdoctor’sOKbeforereturningtoworko Iflivinginlodge-ownedhousing,arrangequarantine/isolationroomand/ormeal

deliveryifappropriateo Cleanand sanitizeworkandlivingareaasappropriateo Followupwithstaffmembereachday

v COVIDpositiveconfirmedguestorstaffmembero AlertManageronDutyo NotifyHealthDepartment(howtodosocomingshortlyfromHealthDep’t),

whichwillinitiatetheircontacttracingprocesso ForCOVIDpositiveindividual:continueisolationandrelatedsupportnoted

aboveand/orfacilitatetransporttofamilyorelsewhereasappropriate;stayin touchregularlywithstaffmember

o Followcountydirectionrelatedtoanyidentifiedcloseworkplacecontacts and/orstaffhousingcontacts

o Continuetosupportandfollow-upwiththosestaffmembersregularlyas directedbyHealthDepartment

o Staffreturntoworkonlyafternegativetest,ifappropriate,andendofself-quarantineperiod

Thisdocumentwillbeupdatedperiodicallyaswecontinuetofinetuneprocedures