enhanced clean & safe program · 2020. 6. 2. · enhanced clean & safe program june 2, 2020...
TRANSCRIPT
EnhancedClean&SafeProgramJune2,2020
Weareveryexcitedtosoonreopenourlodgesandonceagaincreateanamazingenvironmentforourguests!
Aswepreparetodoso,guestandstaffprotectionandsafetyisourtoppriority.Weareputtinginplaceahostofadditionalprocedurestoensureeveryonecanhavefantasticexperiencesinasafe,clean‘homeawayfromhome’throughouttheirtimewithus.
Ourprogramisdesignedbasedonthelatestguidanceandbestpractices,anditwillbeupdatedregularlybasedonevolvingstandardsandrecommendationsbygovernmentalagenciesandindustrygroups.
Forthosewhowouldliketobetterunderstandournewprocedures,herearemanyoftheelementsofourCleanandSafeProgram:
OVERALLOPERATIONS
v Streamlinedprocessesineachdepartmenttominimizecontactbetweenguestsand associateswhilemaintaininggreatcustomerservice
v Sixfootphysical/socialdistancingstandard
v Staffavailableatalltimestohelpassistguestsandguidethemthroughanyquestionsor concernsrelatedtosafetyandcleanliness
v Wellnessandbestpracticesremindersignspostedthroughoutfacilities
v CleanTeamwithfrequent,regularpublicandstaffareacleaningandsanitizing responsibilities
v RequireCOVIDprotocolsfromallvendorsprovidingdeliveryservice,andcoordinate withonappropriatePPEstandardsandsafetyprotocolstoourstandards
v Sanitizingofallsharedequipmentbefore/afteruseortransfertoanewteammember, includingradios,phones,computers,keyboards,tools,kitchenimplements,cleaning equipment,keys,etc.
v Continuousassessmentandrefinementofprotectionprocedures
STAFF
v Dailypre-shifttemperaturecheck,healthcheck-in/symptomreviewandreviewofcontactwithpotentiallysickpeopleforeachteammember
v Pre-arrivalCOVIDtestingforallnewhireswhowillliveinstaffhousing
2
v Strictguidelinesandprotocolregardinghandwashing,sanitizinganduseoffacecovering,glovesasappropriate,protectiveeyewearandrelatedPPEasappropriate,aswellastrainingonuseanddisposalofPPE
v Specificadditionalstaffeducationon20-secondhandwashing(oruseofsanitizerwhenasinkisnotavailable)every60minutesandafteranyofthefollowingactivities:usingtherestroom,sneezing,touchingface,blowingnose,cleaning,sweeping,mopping,smoking,eating,drinking,goingonandreturningfrombreak,andatstartandendofshift
v Regularcleaninganddisinfectionofworkstations
v Encouragementofteammemberstostayhomeifatallunwell
v Teammembereducationaboutsafetyandcleanlinessbestpracticesbothatworkandathome
v Empoweringteammemberstoassistwithongoingprogramfinetuning
PLANIMPLEMENTATION&ONGOINGREFINEMENT
v GeneralManagers
v AssistantGeneralManagers
ONSITEPOINTPERSONIFGM/AGMNOTAVAILABLE
v ManageronDuty
ARRIVAL
v Greeterofteninplaceduringprimarycheck-inhours
v Receptiondoorsproppedopen,openedbygreeterand/ordoorhandlessanitizedregularly
v Sanitizingwipestationandhandsanitizerprovided
v Disposablegloves,handsanitizerandsanitizingwipesofferedtoguestsforusethroughoutcheck-inandarrivalprocess
v Acrylicdesktopprotectiveshieldsatreceptioncounter
v Guestsencouragedtousefacecoveringduringcheck-inandinpublicareasthroughouttheirstay
v Physicalseparationpracticesenforcedatcheck-inline
v Receptionstaffhandsanitizingbefore/aftereachguestencounter
3
v Stream-linedcheck-inandcheck-outprocess
v Penandcountersanitizingafteruse
v Keycards/keyssanitizedwhenprovidedtoguests
v UseofApplepay/touchlesspaymentencouraged;creditcardmachineswipeddownafteruse
v Bellcarts,ifused,sanitizedaftereachuseanddesignatedclean/usedareas
v Briefguesteducationaboutourstandardsandguestexpectations
v Loosebrochuresandcollateralremoved
v OptionalpropertymapQRcodeprovidedinplaceofpaperpropertymap
GUESTROOMS&HOUSEKEEPING
v Enhancedpre-arrivalfullroomsanitationofhardsurfacesandfabrics,includingchemicalcleaningofalltouchpoints,includingfaucets,doorhandles,lightswitches,thermostats,clocks,hangers,furniture,headboards,blankets,draperies/rods,coffee/teaservice…
v Housekeepers,facilitiesandotherteammembersenteringroomswearfacecoveringandfreshchangeofglovesineachroom(optionalprotectiveeyewearprovided)
v Stayoverserviceoptional,andifrequested,doesnotincludecontactwithorstraighteningpersonalitems.Towel/linen/amenityrefreshuponrequest
v Openingwindowsduringroomcleaningtomaximizeaircirculation
v Loosecollateralremovedandextrablanketsandpillowssealedinplasticbags
v IneventofpresumptiveCOVID-19situation,guestroomremovedfromserviceandquarantined.Ifpositivelyconfirmed,roombroughtbackonlineonlyafterenhancedsanitationperlatestguidelines
v HousekeepingLaundryArea:facecoveringmandatory,protectiveeyewearprovided,handwashing/sanitizingaftertouchingsoiledlinensorcarts,handsanitizingorglovesrequiredwhenfoldingcleanitems
CUSTOMCAMPING
v Enhancedpre-arrivalsanitationoftent,zippersandinteriorfabrics
v FrequentsanitizingofallbathhousesurfacesbyCleanTeam
v Sanitizingwipestationandhandsanitizerprovidedatbathhouse
v Signageoutsidebathhouseconfirmingsocialdistancingrequirementsinsidebathhouse
4
PUBLICAREAS
v Primaryentrancesandexits–handsanitizerprovidedandfrequent,regularlyscheduled doorhandlesanitizingbyCleanTeam
v FrequentsanitizingofallpublicrestroomcontactsurfacesbyCleanTeam
v FrequentsanitizingofATMs,waterdispensersandhandrailsbyCleanTeam
ELEVATORS
v Singlefamily/partyuseonlysignage
v Directionalsignagetoenforcephysicaldistancingstandards
v Sanitizingwipestationsandhandsanitizerateachfloor’selevatorlobby
v Signsdirectinggueststostairwayoptions
v Frequent,regularlyscheduledelevatorsanitizingbyCleanTeam
RESTAURANT&TAVERN
v Reservationsencouragedtospreaddiningperiodsandminimizewaittimes
v Sixfootphysicaldistanceseatingprotocolsforallindoorandoutdoorsit-downdiningas wellashoststandareas
v Sanitizingwipestationandhandsanitizerprovidedatentryandtogopickuparea
v Maximizinguseofoutdoorseatingareas
v Maximizingfreshaircirculationinindoordiningareas
v Acrylicdesktopprotectiveshieldsathoststandandtavernmixeddrinkarea
v Enhancedto-goserviceforbreakfast,lunchanddinner;guestsabletoorderbyphone andpickupbaggedfoodatspecifiedtimeorafterreceivingtextorcall
v Eliminatingpersontopersoncontactandmaintainingphysicaldistancetotheextent possiblewhenhandingoffbaggedfoodorotheritems
v ‘Tableready’guestpagerssanitizingbeforeandaftereachuse
v Nohandpolishingofsilverwareandglassware.Handwashingbeforepreparingand/or deliveringnapkin/utensilpacks
v Notpre-settingtables.Bringingnapkins,cutlery,glassware,etc.outafterguestsare seated,washing/sanitizinghandsfirst.Storingcleanitemsawayorprotectedfrom peopleuntilreadytouse
5
v Bringingsalt/pepper/condimentsuponrequest,andsanitizingtheseandallre-usableguestitemslikebreadbaskets,etc.afterguestsleave,and/orprovideinsingleservingsorusepre-packagedsingleuseitems
v Pensanitizingbefore/aftereachuse
v Menustobelaminated(sanitizedbetweenuses),singleusepaperand/ordigitalwithQRcodeforviewingonguest’spersonalcellphone
v Diningtable/booth/chair/boosterseatsanitizingaftereachuse
v FacecoveringrequiredforallFOHstaff,asallmustbewithinsixfeetofguestsatsomepoint.Minimizetimewithinsixfeetofguestsregardless
v Servers/bussers/othersmovingitemsusedbyguests(dirtycups,plates,napkins,etc.)orhandlingtrashbagstousegloves(andwashhandsbeforeputtingthemonandafterremovingthem)
v Closingself-serviceareasforfood,beveragesand/orcondiments
v Noself-servicemintsortoothpicks
v Stafftomaintainphysicaldistancinginserviceareas,hoststand,etc.
GENERALSTORE
v Sanitizingwipestationandhandsanitizerprovided
v Acrylicdesktopprotectiveshieldsatregister
v Physicaldistancingpracticesinpaymentlineandaisles
v Staffrequiredtowearfacecovering
v Guestsrequiredtowearfacecovering
v Hands-freepaymentwhenpossible;penssanitizedaftereveryusewhenneeded
v Controllednumberofguestsinstoreduringbusyperiods
v Signageencouraginggueststolimitproducttouchingunlessmakingapurchase
v Extensivegrab-and-gomealselections
v Noself-servicecoffee,tea,etc.
v Handsanitizerbottlesavailableforsale
6
RECREATIONCENTER,GUESTLOUNGE&GAMEROOM
v Sanitizingwipestationsandhandsanitizerineachroom
v Frequent,regularlyscheduledhardandsoftsurfacesanitizingbyCleanTeam,includingseatingandgames/activities
v Safe,cleanuseprotocolsignageprominentlydisplayed
v RushCreekindoorplaystructureclosed
RECREATIONDEPARTMENTACTIVITIES&RECDESK
v Acrylicdesktopprotectiveshieldsatrecreationhelpdesk
v Nightlyactivitiesdesignedopen-airorinsidewithdistributedseatingforadequatesocialdistancing;activitymaterialssingleuseand/orsanitized;physicaldistancingstandardmaintainedandsanitizingbetweenusesforanysingleuserstations
v Signagerequestinggueststowipedowngamesandbooksbeforeuse
v QRcodesforguidedtripoutlinesandweeklyactivitiescalendars
v Individualizeds’morespacketsandsocialdistancemarshmallowroasting!
SPA/WELLNESS
v Massageandothertreatmentsofferedwhenallowedandwithappropriateprotocols
v Dayspa:frequentsanitizingofallsurfaces;signageatspaamenitiesconfirmingsocialdistancingrequirements;capacitylimitationsenforced
FITNESSCENTER
v Sanitizingwipestationandhandsanitizerprovided
v Maintainphysicaldistancestandard
v FrequentsanitizingofallcontactsurfacesandequipmentbyCleanTeam
v Capacitylimitation
SWIMMINGPOOL/HOTTUBAREAS
v Loungechairseatinginphysicaldistancingpods
v Sanitizingwipestationandhandsanitizerprovided
v Physicaldistancingseatingprotocolsforoutdoordrink/diningareas
7
v Physicaldistancingstandardforin-pool/hottubusebyunrelatedparties
v Signageathottubsforunrelatedpartiestomaintainsixfootseparation
v Acrylicdesktopprotectiveshieldsatpoolbar
v PoolsideBBQ–noself-service,maintainphysicaldistancinginlines
OUTDOORPLAY/GAMEAREAS&AMENITIES
v Parentalsupervisionrequiredsignage
v Frequentsanitizingofgames,playareas,amenities,seatingandumbrellasbyCleanTeam
v Handsanitizerstationsprovided
GUIDEDRECREATION(fortripsrequiringvehicles)
v Onlyofferingsinglegrouptoursforfriendsandfamiliestravelingtogether
v Alltripparticipantsreceivetemperaturecheckandcompletecurrenthealth questionnairebeforeenteringvehicles
v Windowsopenatalltimestomaximizefreshairflow
v Masksrequiredforguestsanddriverwhileinvehicle
v Inlargervehicles,seatingrowimmediatelybehinddrivernotusedtomaximizesocial separation;insmallervehicles,N95maskorequivalentusedbydriver
v Fullvehicleinteriorsanitizingbefore/aftereachtrip
v Mealsobtaineddirectlybyguestsbeforetripbegins
v Drinksandsnacksprovidedwithsanitizingfirstandhands-freedeliverystandard wheneverpossible
v Tripswillavoidotherlodgingfacilitiesandheavilypopulated/highvisitationareas
v Usedayuserestroomsonly,notmainrestroomsinheavilypopulatedparkareas
v Visitationofpopularoutdoorattractionsonlywheresocialdistancingprotocolscanbe maintained
BACK-OF-HOUSEAREAS
v Officespacestohavebriefvisitsfromonlyemployeeswithworkrelatedtasksandissues–nosocialvisits
8
v IncreasedcleaningandsanitizingbyCleanTeaminhightrafficareasincludingrestrooms,laundryarea,breakareas,loadingareasandoffices
v Sanitizingsolutionandhandsanitizerprovided,includinginreceivingareas
KITCHEN
v Increasedfrequencyofsurfacesanitizing
v Completeworkareasanitizingatshiftchange
v Increasedkitchenutensilsanitizingfrequencyandnosharedutensils
v Physicaldistancingtotheextentpossibleinkitchenareas,pantries,storageareas,walk-ins,etc.Facecoveringrequiredwhere/whenphysicaldistancingcan’tbemaintained
v Reconfigureworkareastomaximizephysicaldistancingwherepossible,andstaggershiftswhenpossibletomaximizedistancing
v Smallerteamsandworkstationphysicalseparationwhenviable
v Handsanitizingafterreceivingorders
v Useoftouchlesshandsanitizers
v Nobarehandtouchingofready-to-eatfoodoncookinglines–glovesorutensilsonly
v Avoidorsanitizesharedclipboards,etc.
v Physicaldistancingforpre-shiftmeetings,andnosharedfood/beverages/utensils
v Dishwasherstouseequipmenttoprotecteyes,noseandmouthfromcontaminantsplashusingacombinationoffacecoverings,protectiveglassesand/orfaceshields.Dishwasherstouseimpermeableapronsandchangefrequently.Reusableprotectiveequipmentlikeshieldsandglassestobeproperlydisinfectedbetweenuses
v Maximizingfreshaircirculation
MAINTENANCE
v Handsanitizeravailableonallmaintenancevehicles
v Handsanitizingbeforeandafterenteringguestroomsandpublicareas
v Facilitiesteammembersenteringguestroomsmustwearfacecoveringandfreshchangeofglovesineachroom(optionalprotectiveeyewearprovided)
v Appropriatephysicaldistancingrequiredwhenpossiblewhileworkinginteams
v ProvidesymptomscreeningandrequirePPEforoutsidecontractorsworkingaround/insidestructures
9
STAFFDINING
v Staffkitchentofollowallmainkitchenprotocols
v Servicestafftousefacecovering
v Staffhandwashing/sanitizingrequiredbeforeandafterallmeals
v Noself-servicesaladbar;minimize/eliminateotherself-service,andwhereneeded,sanitizecontactareaaftereachuse
v Staggerdiningtimestominimizepotentialcongestion
v Maintainsocialdistanceseating
v Sanitizeravailableindiningarea
v Frequenttableandseatsanitizing
STAFFBREAKS&COMMUTING
v Staggerbreaktimes
v Encourageoutdoorbreaks
v Duringbreaks,maintainsocialdistancingavoidcongregatinginhightrafficareas
v Handwashing/sanitizingrequiredbeforeandafterallbreaks
v FrequentbreakareassurfacesanitizingbyCleanTeam
10
COVIDRESPONSEPLAN
v COVIDsymptoms(fromCDPH)o Fevero Cougho Shortnessofbreatho Chillso Repeatedshakingwithchills
o Musclepaino Headacheo Sorethroato Newlossoftasteorsmell
o Emergencywarningsignsofsevererespiratoryillness–seekemergencymedicalcareimmediately
§ Troublebreathing§ Persistentpainorpressureinchest§ Newconfusion§ Inabilitytostayawake§ Bluishlipsorface
v EmergencyCare–call911
11
v LocalandStateCOVIDTestingSiteso Goto:tinyurl.com/covidtestingnear95321
o Onceonthewebsite,putcursorafter95321andhitthereturnkeyo LocalTestingSitesusuallyrequirephysicianreferralandappointmento StateTestingSitesmayormaynotrequireappointmentandmaybeable
tobedone‘atwill/driveup’directlywithoutphysicianinvolvement/referral
o CountyRecommendedTestSites:OptumServe1. 5171SilvaRd,Mariposa(Tu-Sa,7am-7pm),or2. CalaverasCountyFairground,2465GunClubRd,AngelsCamp(M-F,
8am-7pm)Appointmentsrequiredatwww.lhi.care/covidtesting,888-634-1123
o SonoraHospital(below)hasCOVIDtestingcapability:useonlinechattoolortriagephonelinetoarrange
v SonoraAdventistHospital(&UrgentCare)o COVIDTriageLine:M-F10-6209-536-5166o Othertimes:209-536-5000o https://www.adventisthealth.org/sonora/o 1000GreenleyRoad,Sonora,CA95370
v TuolumneCountyPublicHealthDep’to InformationLine209-533-7440o MainPhone209-533-7401o [email protected] 20111CedarRd.,Sonora
v Guestsexhibitingpotentialsymptomso AlertManageronDutyo Ifsymptomsincludeemergencywarningsignsorguestdesiresemergency
assistance,call911orhelpthemtodosoo Requesttheyimmediatelyrefrainfromgoinginpublicareasandself-quarantine
intheirroomo Recommendtheycontacttheirhealthcareproviderimmediatelytodetermine
nextsteps,includingiftheyshouldreturntotheirplaceofresidenceand/orgettestedorgeturgentcare
o GivethemCOVIDtestingsiteinformation
12
o FollowupwithguestorfamilyusingPPEandwithoutfurtherdirectcontacto Uponcheck-outusepresumptiveCovid-19roomproceduresfromaboveo Followupwithguestin24-48hoursforupdate
v Staffexhibitingpotentialsymptomso AlertManager,whoshouldalertManageronDutyo Ifsymptomsincludeemergencywarningsignsorgueststaffmemberdesires
emergencyassistance,call911orhelpthemtodosoo Ifduringashift,dismissfromshiftandsendhomeimmediately(clockoutfor
them)andrequesttheyself-quarantineo Recommendtheycontacttheirhealthcareproviderimmediatelytodetermine
nextsteps,includingiftheyshouldcontinuetoself-quarantineand/orgettested orgeturgentcare
o GivethemCOVIDtestingsiteinformationo Requesttheygettestresultsbackandtheirdoctor’sOKbeforereturningtoworko Iflivinginlodge-ownedhousing,arrangequarantine/isolationroomand/ormeal
deliveryifappropriateo Cleanand sanitizeworkandlivingareaasappropriateo Followupwithstaffmembereachday
v COVIDpositiveconfirmedguestorstaffmembero AlertManageronDutyo NotifyHealthDepartment(howtodosocomingshortlyfromHealthDep’t),
whichwillinitiatetheircontacttracingprocesso ForCOVIDpositiveindividual:continueisolationandrelatedsupportnoted
aboveand/orfacilitatetransporttofamilyorelsewhereasappropriate;stayin touchregularlywithstaffmember
o Followcountydirectionrelatedtoanyidentifiedcloseworkplacecontacts and/orstaffhousingcontacts
o Continuetosupportandfollow-upwiththosestaffmembersregularlyas directedbyHealthDepartment
o Staffreturntoworkonlyafternegativetest,ifappropriate,andendofself-quarantineperiod
Thisdocumentwillbeupdatedperiodicallyaswecontinuetofinetuneprocedures