emotional intelligence ability to monitor one’s own and others’ feelings and emotions to...

Emotional Intelligence

Ability to monitor one’s own and others’ feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action

Awareness & Application Dimensions

I) Awareness Dimension

A) Self Awareness: Knowing your motivations - emotions & personality what comes easy versus challenges - what you enjoy & dislike - strengths & weaknesses

Emotional self-awareness Accurate self-assessment Self-confidence

Self-Awareness

Improve interpersonal skills => need to know yourself

Unique personal characteristics => insight into basic behavioral tendencies => determinates of career & personal success

Scoring for Self-Awareness

Sum up your total points for the questions:

1-6-9-13-17 => Your score; > 20 : High level of self-awareness10 to 20 : Medium level of self-

awareness < 10 : Low level of self-awareness

How to increase?

Solicit feedback: superiors peers subordinatesReflectionWrite in a journal: Entries addressing critical aspects of interpersonal experiencesSelf-performance appraisalSelf-assessment inventories

B) Self Management

Ability to understand your feelings & use this understanding to effectively deal with emotional situations

Recognize a mood or a feeling => meaning & effects => decide most effective way to act

Self Leadership

Based on the premise that we choose what we are & what we become

Process of planning – organizing directing & controlling ourselves

Influencing ourselves to achieve our own goals

Scoring for Self-Management

Sum up your total points for the questions:

2-5-10-14-18 => Your score; > 20 : High level of self-management10 to 20 : Medium level of self-management < 10 : Low level of self-management

Am I a good planner?

The perfect planner would have answered as indicated below:

(1) Yes(2) No(3) Yes(4) Yes (5) Yes(6) Yes(7) Yes(8) No

How well do I set goals?

Question 1: Assess your general tendency around “action”Questions 4 & 5: Proaction versus reactionQuestions 2 & 3: Allocating “resources” for the

completion of goalsQuestion 6: Focuses on a cornerstone of effective goal

setting- creating goals that are attainable, yet challenging

=> If your score on any of these questions is 3 or less, you should pay particular attention to the corresponding material

Practicing:

Aware of what YOU want out of life Clarify your valuesSet your goalsDevelop a personal mission

statementMake plans for achieving your

goals

II) Application Dimension

A) Social Awareness: Ability to understand and empathize with

othersHigh => divergent points of view – interact

effectively with different types of people & emotions

Build networks – accomplish positive results

Scoring for Social-Awareness

Sum up your total points for the questions:

3-7-11-15-19 => Your score; > 20 : High level of social-awareness10 to 20 : Medium level of social-awareness < 10 : Low level of social-awareness

B) Relationship Management

Ability to connect with others in ways that build positive relationships

Inspire change- build teamwork & collaboration – resolve conflicts

Scoring for Relationship Management

Sum up your total points for the questions:4-8-12-16-20 => Your score; > 20 : High level of relationship

management 10 to 20 : Medium level of relationship

management < 10 : Low level of relationship

management

Total Emotional Intelligence

Sum up your total points for all sections:Your score; > 80 : High level of emotional

intelligence 50 to 80 : Medium level of emotional

intelligence < 50 : Low level of emotional

intelligence; below the average, you have to improve your EI

EI effectively include the following:

Straightforward & composed mannerCompassion – sensitivity & kindnessAlter actions based on the potential reactions

of othersOpen to opinions & ideas of othersBuild & mend relationshipsNecessary changesBalance between personal life & work

What about your personality?“Big Five Inventory”

1) Conscientiousness: Work hard to achieve goals, cautious, deliberate, self-disciplined, well-organized, goal & detail oriented

2)Aggreableness: Cooperative, trusting, gentle & kind, avoid conflict, modest, trustworthy, available when needed

What about your personality?

3) Extraversion: Assertive, active, talkative, energetic & optimistic, excitement & social attention, enjoy change

4) Openness to experince: Creative, imaginative, resourceful, insightful, flexible attitudes, divergent thinking, vision of future

What about your personality?

5) Emotional Stress Tolerance: Stable under stress versus

Neuroticism: experience negative effects such as fear, sadness, guilt & anger, not seen as role models, not have positive view of future