Emotional Intelligence

Ability to monitor one’s own and others’ feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action

Awareness & Application Dimensions

I) Awareness Dimension

A) Self Awareness: Knowing your motivations - emotions & personality what comes easy versus challenges - what you enjoy & dislike - strengths & weaknesses

Emotional self-awareness Accurate self-assessment Self-confidence

Self-Awareness

Improve interpersonal skills => need to know yourself

Unique personal characteristics => insight into basic behavioral tendencies => determinates of career & personal success

Scoring for Self-Awareness

Sum up your total points for the questions:

1-6-9-13-17 => Your score; > 20 : High level of self-awareness10 to 20 : Medium level of self-

awareness < 10 : Low level of self-awareness

How to increase?

Solicit feedback: superiors peers subordinatesReflectionWrite in a journal: Entries addressing critical aspects of interpersonal experiencesSelf-performance appraisalSelf-assessment inventories

B) Self Management

Ability to understand your feelings & use this understanding to effectively deal with emotional situations

Recognize a mood or a feeling => meaning & effects => decide most effective way to act

Self Leadership

Based on the premise that we choose what we are & what we become

Process of planning – organizing directing & controlling ourselves

Influencing ourselves to achieve our own goals

Scoring for Self-Management

Sum up your total points for the questions:

2-5-10-14-18 => Your score; > 20 : High level of self-management10 to 20 : Medium level of self-management < 10 : Low level of self-management

Am I a good planner?

The perfect planner would have answered as indicated below:

(1) Yes(2) No(3) Yes(4) Yes (5) Yes(6) Yes(7) Yes(8) No

How well do I set goals?

Question 1: Assess your general tendency around “action”Questions 4 & 5: Proaction versus reactionQuestions 2 & 3: Allocating “resources” for the

completion of goalsQuestion 6: Focuses on a cornerstone of effective goal

setting- creating goals that are attainable, yet challenging

=> If your score on any of these questions is 3 or less, you should pay particular attention to the corresponding material

Practicing:

Aware of what YOU want out of life Clarify your valuesSet your goalsDevelop a personal mission

statementMake plans for achieving your

goals

II) Application Dimension

A) Social Awareness: Ability to understand and empathize with

othersHigh => divergent points of view – interact

effectively with different types of people & emotions

Build networks – accomplish positive results

Scoring for Social-Awareness

Sum up your total points for the questions:

3-7-11-15-19 => Your score; > 20 : High level of social-awareness10 to 20 : Medium level of social-awareness < 10 : Low level of social-awareness

B) Relationship Management

Ability to connect with others in ways that build positive relationships

Inspire change- build teamwork & collaboration – resolve conflicts

Scoring for Relationship Management

Sum up your total points for the questions:4-8-12-16-20 => Your score; > 20 : High level of relationship

management 10 to 20 : Medium level of relationship

management < 10 : Low level of relationship

management

Total Emotional Intelligence

Sum up your total points for all sections:Your score; > 80 : High level of emotional

intelligence 50 to 80 : Medium level of emotional

intelligence < 50 : Low level of emotional

intelligence; below the average, you have to improve your EI

EI effectively include the following:

Straightforward & composed mannerCompassion – sensitivity & kindnessAlter actions based on the potential reactions

of othersOpen to opinions & ideas of othersBuild & mend relationshipsNecessary changesBalance between personal life & work

What about your personality?“Big Five Inventory”

1) Conscientiousness: Work hard to achieve goals, cautious, deliberate, self-disciplined, well-organized, goal & detail oriented

2)Aggreableness: Cooperative, trusting, gentle & kind, avoid conflict, modest, trustworthy, available when needed

What about your personality?

3) Extraversion: Assertive, active, talkative, energetic & optimistic, excitement & social attention, enjoy change

4) Openness to experince: Creative, imaginative, resourceful, insightful, flexible attitudes, divergent thinking, vision of future

What about your personality?

5) Emotional Stress Tolerance: Stable under stress versus

Neuroticism: experience negative effects such as fear, sadness, guilt & anger, not seen as role models, not have positive view of future