emea techshare 2009 the future begins avaya unified communications an update dave o’shaughnessy...
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EMEA Techshare 2009
The Future Begins
Avaya Unified CommunicationsAn Update
Dave O’Shaughnessy and Peter Kamm
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
1. Avaya Vision and Strategy
Avaya Vision and Strategy1 Avaya Vision and Strategy1
UC Applications NOW and SOON2
UC – The Future Begins3
Customer Examples4
Q & A 5
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Adaptable For different users, needs, industries Simple to use and deploy
Contextual How and where you work Analytics and intelligent assistance Business process integration
Multimodal Speech, mobile devices, PCs, phones Video, Web 2.0, collaboration, kiosks
Open Multivendor integration, no lock-in Industry standards
Business User Communications
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Business User Communications Architecture
Communication Manager
Communication Manager System
ManagerSystem Manager
ApplicationEnablementApplicationEnablement PresencePresence
Session ManagerSession Manager
Avaya Aura™
One-X clients and handsets One-X clients and handsets
Modular Messaging
Modular Messaging
Meeting ExchangeMeeting
Exchange
one-X Server (portal / mobile)
one-X Server (portal / mobile)
VideoVideo
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Strong Foundation Focused on End User Experience
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Modular Messaging
CMMessaging
Meeting ExchangeConferencing
Avaya Video Telephony Solution
Foundation
Unified Communications Applications
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Business Agility, Empowered People
One profile mapping each business user to their communications applications
– The same applications and number wherever people go, world-wide
– Quickly add different capabilities for different people and workgroups
Centralized communications– Unified communications & messaging– Video, web and audio conferencing– Connect stores and branches– Speech and video self service– Enterprise-wide reporting & analytics
Open application ecosystem– Common business application integration– New DevConnect partner applications– Service provider and SI engagement– Managed within enterprise data centers
Business User Benefits
Shared Applications
SIP Trunking
AvayaAura™
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
2. UC Applications NOW and SOON
Avaya Vision and Strategy1
UC Applications NOW and SOON2
UC – The Future Begins3
Customer Examples4
Q & A 5
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
• Improved scalability, footprint, government compliance and licensing flexibility
• Enhanced disaster recovery
• Enhanced storage support
• Additional scalability improvements
• Anti-spam/virus protection
• IPv6 support and JITC certification
• Improved integrations with collaboration solutions
• MM/Exchange2007 Configuration
• MM/Domino 8 Integration• Scale improvements
(144 ports / 288 ports, 20K users / 40K users)
• Full featured unified messaging, large enterprise deployments and Octel replacement.
• Multiple sites and mixed dial plans, and multiple switch integration via SIP gateway
• Software-only Message App Server
• New Avaya provided server (S8730)
MM R.6.0*• MSS• MS Exchange• Lotus DominoMM R.5.1*
• MSS• MS Exchange• Lotus Domino
MM R.5.0(MSS)
UC Applications NOW and SOONModular Messaging R.5.0 and R.5.1
MM R.4.0• MSS• MS Exchange• Lotus Domino
*) A roadmap is an articulated intention and
therefore may be subject to change
without notice.
2008 2009 2010
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Modular Messaging R.5.0 and R.5.1Multiple Sites Supported from Single MM
Avaya Communication Manager
Site E
Nortel PBXCisco PBX
MAS MAS MAS
Site A Site B Site C Site D
Centrex CO
Msg StoreData Center
WAN
MAS
Avaya SES or SMDialogic DSE-SIP
GatewayQSIG-SIPGateway
SMDI-SIP Gateway
Cisco IP Softswitch
SIP-SIPGateway
• Introduced with R.5.0• DR setup via SIP
integration available with R.5.1
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONCommunication Manager Messaging R.5.2 (a.k.a. IA770)
Increased capacity to 6,000 subscriber mailboxes
Full web administration Other enhancements:
– Enhanced List Administration (ELA)
– Subscriber Time Zone Administration
– CPN/ANI display to 39 digits– Supports “*” dial string with
CM– Enhanced no cover “0”.– IMAP4 server side folder
support– IMAP4 and SMTP support
for private messages Migrations from Intuity
offers
CMM Release 5.2Maximum Capacities
Server Platform
S8510 S8500C S8400x S8300x
Subscriber Mailboxes 6,000 5,000 900 450
IP trunk Call Answer Ports 210 80 20 12
IP Trunk Total Ports 250 120 30 18
IMAP4 Sessions 2,000 2,000 300 200
MCAPI (f.k.a. IMAPI) Sessions 128 128 128 128
TTS Sessions 30 30 12 8
Added S8510 server with up to 6,000 mailboxes
Added S8500C server with up to 5,000 mailboxes
Increased S8400 server to 900 mailboxes First 500 mailboxes are entitled.
Additional mailboxes require a purchased license.
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONMeeting Exchange R.5.1, 5.2 and R.6.0
• Scalability to 3200 per single Dell 1950 Server
• Integration with One-X Portal and Communicator
• Single-Window Avaya Web Conferencing solution
• Integration with Microsoft OCS 2007 + LiveMeeting 8
• Avaya Video Telephony Solution offering with S6800 Media Server
2008
MX 5.1- One-X Integration- Expanded Capacity- Video Functionality- DR / Global Arch.
• Advanced Recording features across all apps
• Conference Security option• Migration of features from
old Spectel CS7000 to MX• Migration to Jade Software
Media Server Architecture• Advanced Audio + Video
Codec Support on Software Media Server
2009
MX 5.2- Conf Recording- Advanced Security- Legacy Migration- Jade R1 M.S.
* A roadmap is an articulated intention and therefore may be subject to change without notice.
• Avaya System Manager for Configuration & Mgmt of MX solutions
• Single Server MX solution with feature licenses
• Microsoft OCS R2 Support• Advanced Video support
through H.264
2010
MX 6.0 *- Avaya System Mgr- Single Server- OCS R2- H.264
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
* Can be expanded to 6720 ports by adding cards to an existing chassis. Supporting traffic above 33.6M min/month will require additional severs
* Can be expanded to 6400 ports with no additional hardware. Supporting traffic above 36M min/month will require additional servers
MCS 7845 (Windows 2003)MeetingPlace Directory ServicesQty -7 ProductionQty -0 (Shadow server deployment)
MP 8112 (Lynx OS)Qty -7 ProductionQty -7 DR
12U
MCS 7845 (Windows 2003)MeetingPlace IP GatewayQty -14 ProductionQty -14 DR
2U
2U
MCS 7845 (Windows 2003)MP WEB, Email, Back-upQty -7 ProductionQty -7 DR
2U
Requires 6000 audio ports and 63 total servers* Requires 5000 audio ports and 5 total servers*
1U
1U MX CRS/Web Portal Server (Windows 2003)Qty -1 ProductionQty -1 DR
MX S6200 (Linux OS)MX Application and MX Software Media ServerQty -2 ProductionQty -1 DR
Large Corporation Architecture30 million conferencing minutes/month, supporting scheduled and reservationless conferences, requires full disaster recover, converged IP (SIP) infrastructure.
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Avaya CM integrated with Polycom video endpoints and Multipoint bridges
– Single network resource for voice & video
– Unified Global dial plan for voice & video
– Video Solutions on CM 3.0.1 and higher
Phone features extended to video
– Hold, mute, transfer, forward, conference
One-click conferencing: from Avaya One-X communicator or IP Softphone for point-to-point & point-to-multipoint video
Full multi-point video integration: Polycom RMX bridge supports ISDN, H.320, H.323, and SIP video conferences
Priority bandwidth management capability
Avaya Video Telephoney Solution ArchitectureBroad Portfolio at Every Bandwidth, Application, Price Point
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONVideo – May 2009
CM R5.2 Video Enhancements– Polycom support:
• HDX R2.5, RMX R3.0/4.0, CMA R4.0, VBP & RSS2000– Improved call rate management with 3rd Party Gatekeepers
• e.g., Tandberg VCS– Improved administration and status of Polycom video bridges– HDX Wideband Audio Codec Support - G722 Siren 22– Desktop transfer to room system video
Polycom Product Portfolio Changes– More Polycom HDX codecs and packaged solution offers:
• HDX7002XL, HDX8002XL, HDX9002XL, HDX8006XL, • HDX4002, HDX7002XL 1PT, HDX7002XL 2PT, HDX8002XL 1PT, HDX8002XL 1PT50, HDX8004XL 2PT,
HDX8006XL 1PT50, HDX8006XL 2ET50
– Polycom CMA - replaces SE200 - (CM R5.2)– New Polycom RMX video bridges - 1080p video (CMR5.2)– Polycom Video Border Proxies - for off net P2P video calls (CM R5.2)– Polycom RSS2000 - video conferencing recording and playback (CM R5.2)– MGC & VSX EoS: Effective 6/4
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Availability– NAR, EMEA and CALA (Mexico/Brazil)
Services– Avaya Implementation and Service Offers for EMEA
• Each deal require special quotation
– APS Video Network Assessment Offers
1XC Video SQA Program– CM neighbored video gatekeeper configurations
• P2P and MP calling with group systems & video bridges
Sales Processes & Tools– Orderable through ASD
• Video enablement licenses: CM configurator• Polycom products: Additional Parts Catalog Configurator
– Updated marketing collateral, offer description and web content– Tools on selling value of CM video integration
Training – to begin in late April
UC Applications NOW and SOONVideo – May 2009
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONone-X
Covered by the “UC All Inclusive” bundle
– Make sure you mark the relevant applications for deployment to get media!
Make sure you have a proper discussion with your customer on design and environment.
– Security, directories, handsets, software releases
Hot topics on one-X– Virtualization: not yet
– IM: should be on the roadmap
– Handset support: Nokia making our life tough with firmware changes
– Dual mode? Only with Divitas or Agito
– ...
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONone-X
one-X Server 6.0
Single mobile client (decision if serverless or server-based during installation)
(some) client updates (R.5.2)
*) A roadmap is an articulated intention and
therefore may be subject to change
without notice.
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONMicrosoft Integrations
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Lotus Notes Conference schedulingUC Applications NOW and SOONIBM Integrations
Lotus Notes inbox
Lotus Notes email
Live Name
Quickr™
Sametime Web Conferencing
Lotus Sametime
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC Applications NOW and SOONPresence Services
Presence Management EngineSubscription, Collection, Composing, Publishing
MicrosoftOCS
Collector
AESCollector
SIP Collector Custom
Collector /publisher
Avaya Aura™ Presence Server
Fe
d Sp
ec
JTAP
I
AES
Avaya real-time communications expertise Choice of interoperability via SIP, XMPP, or
Server-to-Server protocol Plug-in framework for custom presence
collectors/ publishers Availability calculation based on configurable
administrative rules (end user next)
Prop
rietary
SIP/SIMPLE
one-XDeskphone SIP
(Spark 2.5+)w/ Session Manager
XMPP
one-XAgent
3rd PartySIP Endpoints
(future)
IBM SametimeCollector
XMPP IM Service
XMPP Collector
Microsoft IMGateway
Availability Calculation Service
Nov, 2009
SIP S2S
AvayaPresence
SDK(Java)
One-X Portal
Custom Server Application
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
3. UC – The Future Begins
Avaya Vision and Strategy1
UC – The Future Begins3
UC Applications NOW and SOON2
Customer Examples4
Q & A 5
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Avaya Aura™ Architecture: MM R.5.0
SystemManager Application Platform
App
Application Platform
App AppMXMM
VPCM
AvayaCM Branch
o o o
AvayaCM Standalone
o o o
G860
3rd Party PBXs
SBC
3rd Partyendpoints
ServiceProviders
SIPTrunks
MediaServers
TDMTrunks
Access
Connection
Application
SIPPresence
Avaya one-X®
endpoints
MSS
MAS
MAS
MSS
SessionManager
Avaya Aura Core
SessionManager
SessionManager
Avaya Aura™ Architecture: MM R.5.1
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
UC – The Future Begins Meeting Exchange – Conference Bridge Selector
Conferences with 6 parties or less should use the free PBX based conference service (Meet-Me Conferencing). A large percentage of current conferences which are setup on the large scale conference bridges are 6 parties or less and do not require recording. Misuse of internal Conferencing service options is a costly annual expense. Expensive conference ports are unnecessarily utilized.Users choose large conference bridge because they know it will work for all conference sizes. Users prefer having to use a single conferencing facility.
Challenge
SolutionThe SIP A/S determines whether the free ‘Meet-Me bridge’ or the ‘Meeting Exchange conference bridge’ is used.
Conference users dial the same number for all conference calls.
Conference server port usage is greatly reduced.
Conference server facilities may be consolidated.
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
OK
PHONEMESSAGE
CONTACTS MENU CALL LOG
VOLUME
ABC DEF
JKL MNOGHI
1 2 3
4 5 6
TUV WXYZPQRS
7 8 9
*
[
0 #
.,@
MUTESPEAKER
HEADSET
FORWARD
Avaya one-X
Conference Selector
SIP A/S
ALM
TST
ACT
1 2 3 4 5 6 7 8
AV AYAMM 711
ANALOG
VHMPS
ALM
TST
ACT
1 2 3 4 5 6 7 8
AV AYAMM 711
ANALOG
VHMPS
ALM
TST
ACT
AV AYA
E1 /T1
MODULESIG
SO EI SM EM SI EO
ALM
TST
ACT
OK TOREMOVE
SERVICESUSB 1 USB 2
SHUT DOWN
AV AYA
ICC
MODULE
Signaling
Bearer traffic
KEY
WANWAN
PRIMARY ALTERNATE
Conference Selector
SIP A/S
PSTNPSTN
Moderator Dials Conference Bridge
Access Number
Jade Media Server
Meeting
Exchange
Conference Selector Connects Call to IVR
To discover conference PIN and If conference
recording is required for this call (no)
Conference Selector connects
Moderator to MeetMe Conference
Bearer Path is established
Jade Media Server
UC – The Future Begins Meeting Exchange – Conference Bridge Selector
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
OK
PHONEMESSAGE
CONTACTS MENU CALL LOG
VOLUME
ABC DEF
JKL MNOGHI
1 2 3
4 5 6
TUV WXYZPQRS
7 8 9
*
[
0 #
.,@
MUTESPEAKER
HEADSET
FORWARD
Avaya one-X
Conference Selector
SIP A/S
ALM
TST
ACT
1 2 3 4 5 6 7 8
AV AYAMM711ANALOG
VHMPS
ALM
TST
ACT
1 2 3 4 5 6 7 8
AV AYAMM711ANALOG
VHMPS
ALM
TST
ACT
AV AYA
E1/T1MODULESIG
SO EI SM EM SI EO
ALM
TST
ACT
OK TO
REMOVES ERV ICES
USB 1 USB 2SHUT DOWN
AV AYA
ICCMODULE
Signaling
Bearer traffic
KEY
WANWAN
PRIMARY ALTERNATE
Conference Selector
SIP A/S
PSTNPSTN
Participant Dials Conference Bridge
Access Number
Meeting
Exchange
Conference Selector Connects Call to IVR
To discover conference PIN
Conference Selector connects
Participant to MeetMe Conference
If this participant will not exceed
The capacity (6)
Bearer Path is established If this conference required call-recording
or was already connected to Meeting Exchange
for capacity reasons, the call would have been
connected there instead
Jade Media Server
Jade Media Server
UC – The Future Begins Meeting Exchange – Participant Joins
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
OK
PHONEMESSAGE
CONTACTS MENU CALL LOG
VOLUME
ABC DEF
JKL MNOGHI
1 2 3
4 5 6
TUV WXYZPQRS
7 8 9
*
[
0 #
.,@
MUTESPEAKER
HEADSET
FORWARD
Avaya one-X
Conference Selector
SIP A/S
ALM
TST
ACT
1 2 3 4 5 6 7 8
AV AYAMM711ANALOG
VHMPS
ALM
TST
ACT
1 2 3 4 5 6 7 8
AV AYAMM711ANALOG
VHMPS
ALM
TST
ACT
AV AYA
E1/T1MODULESIG
SO EI SM EM SI EO
ALM
TST
ACT
OK TO
REMOVES ERV ICES
USB 1 USB 2SHUT DOWN
AV AYA
ICCMODULE
Signaling
Bearer traffic
KEY
WANWAN
PRIMARY ALTERNATE
Conference Selector
SIP A/S
PSTNPSTN
Participant Dials Conference Bridge
Access Number
Meeting
Exchange
Conference Selector Connects Call to IVR
To discover conference PIN
Conference Selector connects
User to Meeting Exchange
Conference as this participant will
cause excess of 6 total participants
Bearer path is established
OK
PHONEMESSAGE
CONTACTS MENU CALL LOG
VOLUME
ABC DEF
JKL MNOGHI
1 2 3
4 5 6
TUV WXYZPQRS
7 8 9
*
[
0 #
.,@
MUTESPEAKER
HEADSET
FORWARD
Avaya one-X
OK
PHONEMESSAGE
CONTACTS MENU CALL LOG
VOLUME
ABC DEF
JKL MNOGHI
1 2 3
4 5 6
TUV WXYZPQRS
7 8 9
*
[
0 #
.,@
MUTESPEAKER
HEADSET
FORWARD
Avaya one-X
OK
PHONEMESSAGE
CONTACTS MENU CALL LOG
VOLUME
ABC DEF
JKL MNOGHI
1 2 3
4 5 6
TUV WXYZPQRS
7 8 9
*
[
0 #
.,@
MUTESPEAKER
HEADSET
FORWARD
Avaya one-X
Existing users are simultaneously
reconnected to the Meeting Exchange
Bridge after hearing “Please wait while
Your conference is expanded” prompt
Jade Media Server
Jade Media Server
UC – The Future Begins Meeting Exchange – Conference Migration
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
Avaya Aura™ Architecture: one-X™
SystemManager Application Platform
App
Application Platform
App AppMXMM
VPCM
AvayaCM Branch
o o o
AvayaCM Standalone
o o o
G860
3rd Party PBXs
SBC
3rd Partyendpoints
ServiceProviders
SIPTrunks
MediaServers
TDMTrunks
Access
Connection
Application
SIPPresence
Avaya one-X®
endpoints
One-X (Portal / Mobile)
AES
SessionManager
Avaya Aura Core
SessionManager
SessionManager
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
5. Q & A
Avaya Vision and Strategy1
Q & A5
UC Applications NOW and SOON2
UC – The Future Begins3
Customer Examples4
EMEA Techshare 2009 - The Future Begins
Avaya proprietary and confidential
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