emea techshare 2009 the future begins avaya unified communications an update dave o’shaughnessy...

EMEA Techshare 2009

The Future Begins

Avaya Unified CommunicationsAn Update

Dave O’Shaughnessy and Peter Kamm

EMEA Techshare 2009 - The Future Begins

Avaya proprietary and confidential

1. Avaya Vision and Strategy

Avaya Vision and Strategy1 Avaya Vision and Strategy1

UC Applications NOW and SOON2

UC – The Future Begins3

Customer Examples4

Q & A 5



Adaptable For different users, needs, industries Simple to use and deploy

Contextual How and where you work Analytics and intelligent assistance Business process integration

Multimodal Speech, mobile devices, PCs, phones Video, Web 2.0, collaboration, kiosks

Open Multivendor integration, no lock-in Industry standards

Business User Communications



Business User Communications Architecture

Communication Manager

Communication Manager System

ManagerSystem Manager

ApplicationEnablementApplicationEnablement PresencePresence

Session ManagerSession Manager

Avaya Aura™

One-X clients and handsets One-X clients and handsets

Modular Messaging

Modular Messaging

Meeting ExchangeMeeting

Exchange

one-X Server (portal / mobile)

one-X Server (portal / mobile)

VideoVideo



Strong Foundation Focused on End User Experience



Modular Messaging

CMMessaging

Meeting ExchangeConferencing

Avaya Video Telephony Solution

Foundation

Unified Communications Applications



Business Agility, Empowered People

One profile mapping each business user to their communications applications

– The same applications and number wherever people go, world-wide

– Quickly add different capabilities for different people and workgroups

Centralized communications– Unified communications & messaging– Video, web and audio conferencing– Connect stores and branches– Speech and video self service– Enterprise-wide reporting & analytics

Open application ecosystem– Common business application integration– New DevConnect partner applications– Service provider and SI engagement– Managed within enterprise data centers

Business User Benefits

Shared Applications

SIP Trunking

AvayaAura™



2. UC Applications NOW and SOON

Avaya Vision and Strategy1



Customer Examples4

Q & A 5



• Improved scalability, footprint, government compliance and licensing flexibility

• Enhanced disaster recovery

• Enhanced storage support

• Additional scalability improvements

• Anti-spam/virus protection

• IPv6 support and JITC certification

• Improved integrations with collaboration solutions

• MM/Exchange2007 Configuration

• MM/Domino 8 Integration• Scale improvements

(144 ports / 288 ports, 20K users / 40K users)

• Full featured unified messaging, large enterprise deployments and Octel replacement.

• Multiple sites and mixed dial plans, and multiple switch integration via SIP gateway

• Software-only Message App Server

• New Avaya provided server (S8730)

MM R.6.0*• MSS• MS Exchange• Lotus DominoMM R.5.1*

• MSS• MS Exchange• Lotus Domino

MM R.5.0(MSS)

UC Applications NOW and SOONModular Messaging R.5.0 and R.5.1

MM R.4.0• MSS• MS Exchange• Lotus Domino

*) A roadmap is an articulated intention and

therefore may be subject to change

without notice.

2008 2009 2010



Modular Messaging R.5.0 and R.5.1Multiple Sites Supported from Single MM

Avaya Communication Manager

Site E

Nortel PBXCisco PBX

MAS MAS MAS

Site A Site B Site C Site D

Centrex CO

Msg StoreData Center

WAN

MAS

Avaya SES or SMDialogic DSE-SIP

GatewayQSIG-SIPGateway

SMDI-SIP Gateway

Cisco IP Softswitch

SIP-SIPGateway

• Introduced with R.5.0• DR setup via SIP

integration available with R.5.1



UC Applications NOW and SOONCommunication Manager Messaging R.5.2 (a.k.a. IA770)

Increased capacity to 6,000 subscriber mailboxes

Full web administration Other enhancements:

– Enhanced List Administration (ELA)

– Subscriber Time Zone Administration

– CPN/ANI display to 39 digits– Supports “*” dial string with

CM– Enhanced no cover “0”.– IMAP4 server side folder

support– IMAP4 and SMTP support

for private messages Migrations from Intuity

offers

CMM Release 5.2Maximum Capacities

Server Platform

S8510 S8500C S8400x S8300x

Subscriber Mailboxes 6,000 5,000 900 450

IP trunk Call Answer Ports 210 80 20 12

IP Trunk Total Ports 250 120 30 18

IMAP4 Sessions 2,000 2,000 300 200

MCAPI (f.k.a. IMAPI) Sessions 128 128 128 128

TTS Sessions 30 30 12 8

Added S8510 server with up to 6,000 mailboxes

Added S8500C server with up to 5,000 mailboxes

Increased S8400 server to 900 mailboxes First 500 mailboxes are entitled.

Additional mailboxes require a purchased license.



UC Applications NOW and SOONMeeting Exchange R.5.1, 5.2 and R.6.0

• Scalability to 3200 per single Dell 1950 Server

• Integration with One-X Portal and Communicator

• Single-Window Avaya Web Conferencing solution

• Integration with Microsoft OCS 2007 + LiveMeeting 8

• Avaya Video Telephony Solution offering with S6800 Media Server

2008

MX 5.1- One-X Integration- Expanded Capacity- Video Functionality- DR / Global Arch.

• Advanced Recording features across all apps

• Conference Security option• Migration of features from

old Spectel CS7000 to MX• Migration to Jade Software

Media Server Architecture• Advanced Audio + Video

Codec Support on Software Media Server

2009

MX 5.2- Conf Recording- Advanced Security- Legacy Migration- Jade R1 M.S.

* A roadmap is an articulated intention and therefore may be subject to change without notice.

• Avaya System Manager for Configuration & Mgmt of MX solutions

• Single Server MX solution with feature licenses

• Microsoft OCS R2 Support• Advanced Video support

through H.264

2010

MX 6.0 *- Avaya System Mgr- Single Server- OCS R2- H.264



* Can be expanded to 6720 ports by adding cards to an existing chassis. Supporting traffic above 33.6M min/month will require additional severs

* Can be expanded to 6400 ports with no additional hardware. Supporting traffic above 36M min/month will require additional servers

MCS 7845 (Windows 2003)MeetingPlace Directory ServicesQty -7 ProductionQty -0 (Shadow server deployment)

MP 8112 (Lynx OS)Qty -7 ProductionQty -7 DR

12U

MCS 7845 (Windows 2003)MeetingPlace IP GatewayQty -14 ProductionQty -14 DR

2U

2U

MCS 7845 (Windows 2003)MP WEB, Email, Back-upQty -7 ProductionQty -7 DR

2U

Requires 6000 audio ports and 63 total servers* Requires 5000 audio ports and 5 total servers*

1U

1U MX CRS/Web Portal Server (Windows 2003)Qty -1 ProductionQty -1 DR

MX S6200 (Linux OS)MX Application and MX Software Media ServerQty -2 ProductionQty -1 DR

Large Corporation Architecture30 million conferencing minutes/month, supporting scheduled and reservationless conferences, requires full disaster recover, converged IP (SIP) infrastructure.



Avaya CM integrated with Polycom video endpoints and Multipoint bridges

– Single network resource for voice & video

– Unified Global dial plan for voice & video

– Video Solutions on CM 3.0.1 and higher

Phone features extended to video

– Hold, mute, transfer, forward, conference

One-click conferencing: from Avaya One-X communicator or IP Softphone for point-to-point & point-to-multipoint video

Full multi-point video integration: Polycom RMX bridge supports ISDN, H.320, H.323, and SIP video conferences

Priority bandwidth management capability

Avaya Video Telephoney Solution ArchitectureBroad Portfolio at Every Bandwidth, Application, Price Point



UC Applications NOW and SOONVideo – May 2009

CM R5.2 Video Enhancements– Polycom support:

• HDX R2.5, RMX R3.0/4.0, CMA R4.0, VBP & RSS2000– Improved call rate management with 3rd Party Gatekeepers

• e.g., Tandberg VCS– Improved administration and status of Polycom video bridges– HDX Wideband Audio Codec Support - G722 Siren 22– Desktop transfer to room system video

Polycom Product Portfolio Changes– More Polycom HDX codecs and packaged solution offers:

• HDX7002XL, HDX8002XL, HDX9002XL, HDX8006XL, • HDX4002, HDX7002XL 1PT, HDX7002XL 2PT, HDX8002XL 1PT, HDX8002XL 1PT50, HDX8004XL 2PT,

HDX8006XL 1PT50, HDX8006XL 2ET50

– Polycom CMA - replaces SE200 - (CM R5.2)– New Polycom RMX video bridges - 1080p video (CMR5.2)– Polycom Video Border Proxies - for off net P2P video calls (CM R5.2)– Polycom RSS2000 - video conferencing recording and playback (CM R5.2)– MGC & VSX EoS: Effective 6/4



Availability– NAR, EMEA and CALA (Mexico/Brazil)

Services– Avaya Implementation and Service Offers for EMEA

• Each deal require special quotation

– APS Video Network Assessment Offers

1XC Video SQA Program– CM neighbored video gatekeeper configurations

• P2P and MP calling with group systems & video bridges

Sales Processes & Tools– Orderable through ASD

• Video enablement licenses: CM configurator• Polycom products: Additional Parts Catalog Configurator

– Updated marketing collateral, offer description and web content– Tools on selling value of CM video integration

Training – to begin in late April

UC Applications NOW and SOONVideo – May 2009



UC Applications NOW and SOONone-X

Covered by the “UC All Inclusive” bundle

– Make sure you mark the relevant applications for deployment to get media!

Make sure you have a proper discussion with your customer on design and environment.

– Security, directories, handsets, software releases

Hot topics on one-X– Virtualization: not yet

– IM: should be on the roadmap

– Handset support: Nokia making our life tough with firmware changes

– Dual mode? Only with Divitas or Agito

– ...



UC Applications NOW and SOONone-X

one-X Server 6.0

Single mobile client (decision if serverless or server-based during installation)

(some) client updates (R.5.2)

*) A roadmap is an articulated intention and

therefore may be subject to change

without notice.



UC Applications NOW and SOONMicrosoft Integrations



Lotus Notes Conference schedulingUC Applications NOW and SOONIBM Integrations

Lotus Notes inbox

Lotus Notes email

Live Name

Quickr™

Sametime Web Conferencing

Lotus Sametime



UC Applications NOW and SOONPresence Services

Presence Management EngineSubscription, Collection, Composing, Publishing

MicrosoftOCS

Collector

AESCollector

SIP Collector Custom

Collector /publisher

Avaya Aura™ Presence Server

Fe

d Sp

ec

JTAP

I

AES

Avaya real-time communications expertise Choice of interoperability via SIP, XMPP, or

Server-to-Server protocol Plug-in framework for custom presence

collectors/ publishers Availability calculation based on configurable

administrative rules (end user next)

Prop

rietary

SIP/SIMPLE

one-XDeskphone SIP

(Spark 2.5+)w/ Session Manager

XMPP

one-XAgent

3rd PartySIP Endpoints

(future)

IBM SametimeCollector

XMPP IM Service

XMPP Collector

Microsoft IMGateway

Availability Calculation Service

Nov, 2009

SIP S2S

AvayaPresence

SDK(Java)

One-X Portal

Custom Server Application



3. UC – The Future Begins




Customer Examples4

Q & A 5



Avaya Aura™ Architecture: MM R.5.0

SystemManager Application Platform

App

Application Platform

App AppMXMM

VPCM

AvayaCM Branch

o o o

AvayaCM Standalone

o o o

G860

3rd Party PBXs

SBC

3rd Partyendpoints

ServiceProviders

SIPTrunks

MediaServers

TDMTrunks

Access

Connection

Application

SIPPresence

Avaya one-X®

endpoints

MSS

MAS

MAS

MSS

SessionManager

Avaya Aura Core

SessionManager

SessionManager

Avaya Aura™ Architecture: MM R.5.1



UC – The Future Begins Meeting Exchange – Conference Bridge Selector

Conferences with 6 parties or less should use the free PBX based conference service (Meet-Me Conferencing). A large percentage of current conferences which are setup on the large scale conference bridges are 6 parties or less and do not require recording. Misuse of internal Conferencing service options is a costly annual expense. Expensive conference ports are unnecessarily utilized.Users choose large conference bridge because they know it will work for all conference sizes. Users prefer having to use a single conferencing facility.

Challenge

SolutionThe SIP A/S determines whether the free ‘Meet-Me bridge’ or the ‘Meeting Exchange conference bridge’ is used.

Conference users dial the same number for all conference calls.

Conference server port usage is greatly reduced.

Conference server facilities may be consolidated.



OK

PHONEMESSAGE

CONTACTS MENU CALL LOG

VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

Avaya one-X

Conference Selector

SIP A/S

ALM

TST

ACT

1 2 3 4 5 6 7 8

AV AYAMM 711

ANALOG

VHMPS

ALM

TST

ACT

1 2 3 4 5 6 7 8

AV AYAMM 711

ANALOG

VHMPS

ALM

TST

ACT

AV AYA

E1 /T1

MODULESIG

SO EI SM EM SI EO

ALM

TST

ACT

OK TOREMOVE

SERVICESUSB 1 USB 2

SHUT DOWN

AV AYA

ICC

MODULE

Signaling

Bearer traffic

KEY

WANWAN

PRIMARY ALTERNATE

Conference Selector

SIP A/S

PSTNPSTN

Moderator Dials Conference Bridge

Access Number

Jade Media Server

Meeting

Exchange

Conference Selector Connects Call to IVR

To discover conference PIN and If conference

recording is required for this call (no)

Conference Selector connects

Moderator to MeetMe Conference

Bearer Path is established

Jade Media Server

UC – The Future Begins Meeting Exchange – Conference Bridge Selector



OK

PHONEMESSAGE


VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

Avaya one-X

Conference Selector

SIP A/S

ALM

TST

ACT

1 2 3 4 5 6 7 8

AV AYAMM711ANALOG

VHMPS

ALM

TST

ACT

1 2 3 4 5 6 7 8

AV AYAMM711ANALOG

VHMPS

ALM

TST

ACT

AV AYA

E1/T1MODULESIG

SO EI SM EM SI EO

ALM

TST

ACT

OK TO

REMOVES ERV ICES

USB 1 USB 2SHUT DOWN

AV AYA

ICCMODULE

Signaling

Bearer traffic

KEY

WANWAN

PRIMARY ALTERNATE

Conference Selector

SIP A/S

PSTNPSTN

Participant Dials Conference Bridge

Access Number

Meeting

Exchange


To discover conference PIN


Participant to MeetMe Conference

If this participant will not exceed

The capacity (6)

Bearer Path is established If this conference required call-recording

or was already connected to Meeting Exchange

for capacity reasons, the call would have been

connected there instead

Jade Media Server

Jade Media Server

UC – The Future Begins Meeting Exchange – Participant Joins



OK

PHONEMESSAGE


VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

Avaya one-X

Conference Selector

SIP A/S

ALM

TST

ACT

1 2 3 4 5 6 7 8

AV AYAMM711ANALOG

VHMPS

ALM

TST

ACT

1 2 3 4 5 6 7 8

AV AYAMM711ANALOG

VHMPS

ALM

TST

ACT

AV AYA

E1/T1MODULESIG

SO EI SM EM SI EO

ALM

TST

ACT

OK TO

REMOVES ERV ICES

USB 1 USB 2SHUT DOWN

AV AYA

ICCMODULE

Signaling

Bearer traffic

KEY

WANWAN

PRIMARY ALTERNATE

Conference Selector

SIP A/S

PSTNPSTN

Participant Dials Conference Bridge

Access Number

Meeting

Exchange


To discover conference PIN


User to Meeting Exchange

Conference as this participant will

cause excess of 6 total participants

Bearer path is established

OK

PHONEMESSAGE


VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

Avaya one-X

OK

PHONEMESSAGE


VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

Avaya one-X

OK

PHONEMESSAGE


VOLUME

ABC DEF

JKL MNOGHI

1 2 3

4 5 6

TUV WXYZPQRS

7 8 9

*

[

0 #

.,@

MUTESPEAKER

HEADSET

FORWARD

Avaya one-X

Existing users are simultaneously

reconnected to the Meeting Exchange

Bridge after hearing “Please wait while

Your conference is expanded” prompt

Jade Media Server

Jade Media Server

UC – The Future Begins Meeting Exchange – Conference Migration



Avaya Aura™ Architecture: one-X™

SystemManager Application Platform

App

Application Platform

App AppMXMM

VPCM

AvayaCM Branch

o o o

AvayaCM Standalone

o o o

G860

3rd Party PBXs

SBC

3rd Partyendpoints

ServiceProviders

SIPTrunks

MediaServers

TDMTrunks

Access

Connection

Application

SIPPresence

Avaya one-X®

endpoints

One-X (Portal / Mobile)

AES

SessionManager

Avaya Aura Core

SessionManager

SessionManager



5. Q & A


Q & A5



Customer Examples4

emea techshare 2009 the future begins avaya unified communications an update dave o’shaughnessy...

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