effective communication

EFFECTIVE COMMUNICATION 101 Jamie Behymer Clement Coulston

Calisthenics – Time to Wake Up!

Presenters: Clement Coulston & Jamie Behymer

Icebreaker 1.  Expectations – what do you expect from this

session? 2. Challenges – what is a communication

challenge that you have encountered/identify? 3.  Successes – what strategies/resources have

enhanced your communication?

Various Meanings of Communication

What does communication mean to

Types of Communication 1.  Conference Calls/Webinars

2.  Face-to-Face interactions 3.  E-Mail

4.  Social Media – Twitter, Blogs, Facebook.

Mechanics of Communication

Activity • Follow the directions as best as you can.

• Use the white piece of paper provided, with any type of marker/pen.

• We cannot answer any questions once the activity begins.

Listen Carefully 1.  Draw a circle in the top right of the paper.

2.  Draw a square in the middle of the paper.

3.  Draw a straight line to divide the paper in two (2).

4.  Draw a rectangle on the top left and write your name in it.

End Result

Reflection 1.  Does your picture look like the one that

Jamie created?

2.  How might these differences relate to our communication?

3.  What other resources/supports could have helped you better understand the activity?

We gave “standardized” statements yet there are differences in the results.

Equitable Conversations When engaged in equitable conversation, everyone feels that they are able to get their point across, and that their view is considered just as much as everyone else’s. Everyone should feel that they are being respected; no one should feel hurt or belittled. Everyone feels good about the conversation, even if everyone doesn’t agree. – 2011-2012 YAC Member

Equitable Conversations

Sound Feel

What are Equitable Conversations?

Equitable Inequitable

Look Like? • Defined Goals

1.  Where are we now? 2.  Where do we want to go? 3.  How will we get there?

Look Like? • Co-Development of Social Norms

• Expected behaviors for interacting with other participants

• Co-create environment for learning and sharing

Social Norms for IYL Sub-Committee • Gift of Time

• Plan Ahead – be prepared

• Work with the group – support and challenge each other

• Be Open to New Ideas

• Ask Questions & Identify When you Need Help

• Open Communication

• Honesty

Sound Like? • One person speaks at a time

• Vocabulary – do we need a dictionary?

• Mutual Expression, Exploration & Opportunity

• Summarization

Sound Like? •  In summary, I believe you said…

•  I like ___, ___, and ___. However, I am challenged by __.

• Could you repeat that again?

• Please share a 30-second recap of your last statement

Feel Like? • Accomplishment • Value • Respect

Feel Like? • Honesty • Trust

Misconceptions 1.  You must agree with what everyone says.

2.  You don’t share an idea because you are afraid if others’ might disagree

3.  As long as everyone is told they can contribute, then you’re engaging in equitable conversations!

Equitable Conversations Do’s Don’t

Respect Fellow Participants Certain participants are viewed as incapable of contributing valuable information

Listen and value the opinions of all – keep an “open mind”

Ignore the ideas of others’

Awareness of vocabulary & tone of voice

Use derogatory language, such as the R-Word & other offensive language

Use different models in expressing complex ideas

Sole usage of 1 type of presentation or activity

Equitable Conversations Do’s Don’ts

Ask “What Questions Do You Have?”

Refrain from “Any Questions?”

Co-Develop Goals and Norms with the Group

Impose rules on the group, especially when made by one person

Ask colleagues to share their thoughts if they have been quiet or disengaged

Allow a small group of people talk and dominate the conversation

Provide an agenda before the conversation

Provide no information about the topics

Whisper Down the Lane… • Jamie will quietly share a statement to the person next to her.

• She will only be allowed to say it once, whispering the statement in the ear of the person next to her.

7-Levels of Listening

Not Listening

•  Ignore/not giving attention

Pretend •  ‘acting’ / ‘give impression of’

Partially

• Divided attention; ‘selective listening’

7-Levels of Listening

Focused •  Undivided attention

Interpretive •  Attention + try to understand

Interactive •  Clarifying & acknowledge understanding

Engaged •  Fully express views, feelings, ideas

Listening Tips 1.  Paraphrase – to confirm your understanding

2.  Probe – for missing information

3.  Clarify – any points that are unclear

4.  Remember – take-away points

Source: Reproduced from 50 Communica=ons Ac=vi=es, Icebreakers, and Exercises, by Peter R. Garber. Amherst, MA, HRD Press, 2008.

E-Mail Suggestions – Format • Bold & Italicize all dates/times.

• Utilize Bullet points/numbering

• Specify “Action Items”

• Create E-Mail Signature with your contact Info.

• Check “priority/high priority” sparingly.

E-Mail Suggestions – Content • Subject Line = Headline • Long e-mail – create a few sentence summary at closure

• Clear & Concise – refrain from long/multiple paragraphs

• Tone – Professional

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Subject

Introduction

Outline

Simple sentences & bullet usage

Important Date Formatting

Support & Appreciation

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Contact Information

Social Media – 24/7 Learning & Sharing

Facebook

•  Include your contact info (other websites, etc.)

• Update Status – tag pertinent people/organizations

•  “Like” Organizations & Engage in Discussions

Twitter

• Succinct 140-character headline

• Use relevant hash tags • Participate in Twitter

Meetings

Social Media – 24/7 Learning & Sharing

WordPress

• Take-away Message • Call-to-Action •  Individual Reflection

Google Drive

• Create, share and collaborative on Google Docs, Google Forms

Question

Who has experienced the “awkward moment of silence” during a

conference call?

Conference Call / Webinar • Review agenda prior to call

• Compile ideas/proposals for the call.

• When contributing, announce your name prior to sharing

• Understand the “Action Work” Moving Forward

• Acknowledge timelines/due dates

Face-to-Face Interactions • “Whole Body Listening” – Body Language

• Prepare talking points & questions • Refrain from interrupting • Pause for air

FAVORITE SITES/RESOURCES

When is Good

hMp://whenisgood.net/

Free Screen Sharing http://www.freescreensharing.com/about.asp

Group Me https://groupme.com/

Google+ Hangouts http://www.google.com/+/learnmore/hangouts/

Sub-Committee Break Out Time  What social norms are needed (expectations for behavior & interaction) for all to feel safe, valued and able to contribute?

 What resources would help us with communication and collaboration?

 I feel best prepared when….

Preferred Way of Being Contacted • Rate each category 1-5 (with 5 being favorite way to be

contacted).

Clem 5 3 4 3 1

Founders of Change - Who are people who have led and created change?

Eunice Kennedy Shriver Juliette Lowe

Founders of Change - Who are people who have led and created change?

Bill Nye Frank Shankwitz

Question

Who are people who have led and created change?

Quotes • Pairs of 3-4 people to discuss a quote • Discuss:

• What was the author trying to get across?

•  In your words, what does this quote suggest/imply?

Questions – Respond “I AM!” If True • Who in THIS room is an agent of change? • Who in THIS room is an advocate for people of ALL abilities?

• Who in THIS room is determined to continue our work for inclusion, acceptance and respect?

Shared Leadership • We are ALL leaders!

Quote Development • Develop a “quote” that expresses one of your ideas, thoughts, values, feelings or attitudes

• Can be about Special Olympics, friends, family, love, courage

• Write on paper provided, and sign your full name & tape your picture next to it.

effective communication

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effective communication

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otherparticipants co

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