effective communication
DESCRIPTION
Presented by National YAC members Clement Coulston and Jamie BehymerTRANSCRIPT
EFFECTIVE COMMUNICATION 101 Jamie Behymer Clement Coulston
Calisthenics – Time to Wake Up!
Presenters: Clement Coulston & Jamie Behymer
Icebreaker 1. Expectations – what do you expect from this
session? 2. Challenges – what is a communication
challenge that you have encountered/identify? 3. Successes – what strategies/resources have
enhanced your communication?
Presenters: Clement Coulston & Jamie Behymer
Various Meanings of Communication
What does communication mean to
you?
Presenters: Clement Coulston & Jamie Behymer
Types of Communication 1. Conference Calls/Webinars
2. Face-to-Face interactions 3. E-Mail
4. Social Media – Twitter, Blogs, Facebook.
Presenters: Clement Coulston & Jamie Behymer
Mechanics of Communication
Presenters: Clement Coulston & Jamie Behymer
Activity • Follow the directions as best as you can.
• Use the white piece of paper provided, with any type of marker/pen.
• We cannot answer any questions once the activity begins.
Presenters: Clement Coulston & Jamie Behymer
Listen Carefully 1. Draw a circle in the top right of the paper.
2. Draw a square in the middle of the paper.
3. Draw a straight line to divide the paper in two (2).
4. Draw a rectangle on the top left and write your name in it.
Presenters: Clement Coulston & Jamie Behymer
End Result
Presenters: Clement Coulston & Jamie Behymer
Reflection 1. Does your picture look like the one that
Jamie created?
2. How might these differences relate to our communication?
3. What other resources/supports could have helped you better understand the activity?
We gave “standardized” statements yet there are differences in the results.
Presenters: Clement Coulston & Jamie Behymer
Equitable Conversations When engaged in equitable conversation, everyone feels that they are able to get their point across, and that their view is considered just as much as everyone else’s. Everyone should feel that they are being respected; no one should feel hurt or belittled. Everyone feels good about the conversation, even if everyone doesn’t agree. – 2011-2012 YAC Member
Presenters: Clement Coulston & Jamie Behymer
Equitable Conversations
Look
Sound Feel
Presenters: Clement Coulston & Jamie Behymer
What are Equitable Conversations?
Equitable Inequitable
Presenters: Clement Coulston & Jamie Behymer
Look Like? • Defined Goals
1. Where are we now? 2. Where do we want to go? 3. How will we get there?
Presenters: Clement Coulston & Jamie Behymer
Look Like? • Co-Development of Social Norms
• Expected behaviors for interacting with other participants
• Co-create environment for learning and sharing
Presenters: Clement Coulston & Jamie Behymer
Social Norms for IYL Sub-Committee • Gift of Time
• Plan Ahead – be prepared
• Work with the group – support and challenge each other
• Be Open to New Ideas
• Ask Questions & Identify When you Need Help
• Open Communication
• Honesty
Presenters: Clement Coulston & Jamie Behymer
Sound Like? • One person speaks at a time
• Vocabulary – do we need a dictionary?
• Mutual Expression, Exploration & Opportunity
• Summarization
Presenters: Clement Coulston & Jamie Behymer
Sound Like? • In summary, I believe you said…
• I like ___, ___, and ___. However, I am challenged by __.
• Could you repeat that again?
• Please share a 30-second recap of your last statement
Presenters: Clement Coulston & Jamie Behymer
Feel Like? • Accomplishment • Value • Respect
Presenters: Clement Coulston & Jamie Behymer
Feel Like? • Honesty • Trust
Presenters: Clement Coulston & Jamie Behymer
Misconceptions 1. You must agree with what everyone says.
2. You don’t share an idea because you are afraid if others’ might disagree
3. As long as everyone is told they can contribute, then you’re engaging in equitable conversations!
Presenters: Clement Coulston & Jamie Behymer
Equitable Conversations Do’s Don’t
Respect Fellow Participants Certain participants are viewed as incapable of contributing valuable information
Listen and value the opinions of all – keep an “open mind”
Ignore the ideas of others’
Awareness of vocabulary & tone of voice
Use derogatory language, such as the R-Word & other offensive language
Use different models in expressing complex ideas
Sole usage of 1 type of presentation or activity
Presenters: Clement Coulston & Jamie Behymer
Equitable Conversations Do’s Don’ts
Ask “What Questions Do You Have?”
Refrain from “Any Questions?”
Co-Develop Goals and Norms with the Group
Impose rules on the group, especially when made by one person
Ask colleagues to share their thoughts if they have been quiet or disengaged
Allow a small group of people talk and dominate the conversation
Provide an agenda before the conversation
Provide no information about the topics
Presenters: Clement Coulston & Jamie Behymer
Whisper Down the Lane… • Jamie will quietly share a statement to the person next to her.
• She will only be allowed to say it once, whispering the statement in the ear of the person next to her.
Presenters: Clement Coulston & Jamie Behymer
7-Levels of Listening
Not Listening
• Ignore/not giving attention
Pretend • ‘acting’ / ‘give impression of’
Partially
• Divided attention; ‘selective listening’
Presenters: Clement Coulston & Jamie Behymer
7-Levels of Listening
Focused • Undivided attention
Interpretive • Attention + try to understand
Interactive • Clarifying & acknowledge understanding
Engaged • Fully express views, feelings, ideas
Presenters: Clement Coulston & Jamie Behymer
Listening Tips 1. Paraphrase – to confirm your understanding
2. Probe – for missing information
3. Clarify – any points that are unclear
4. Remember – take-away points
Source: Reproduced from 50 Communica=ons Ac=vi=es, Icebreakers, and Exercises, by Peter R. Garber. Amherst, MA, HRD Press, 2008.
Presenters: Clement Coulston & Jamie Behymer
E-Mail Suggestions – Format • Bold & Italicize all dates/times.
• Utilize Bullet points/numbering
• Specify “Action Items”
• Create E-Mail Signature with your contact Info.
• Check “priority/high priority” sparingly.
Presenters: Clement Coulston & Jamie Behymer
E-Mail Suggestions – Content • Subject Line = Headline • Long e-mail – create a few sentence summary at closure
• Clear & Concise – refrain from long/multiple paragraphs
• Tone – Professional
Presenters: Clement Coulston & Jamie Behymer
Thursday, October 18, 2012 2:18 PM
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Subject
Introduction
Outline
Simple sentences & bullet usage
Important Date Formatting
Support & Appreciation
Presenters: Clement Coulston & Jamie Behymer
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Contact Information
Presenters: Clement Coulston & Jamie Behymer
Social Media – 24/7 Learning & Sharing
• Include your contact info (other websites, etc.)
• Update Status – tag pertinent people/organizations
• “Like” Organizations & Engage in Discussions
• Succinct 140-character headline
• Use relevant hash tags • Participate in Twitter
Meetings
Presenters: Clement Coulston & Jamie Behymer
Social Media – 24/7 Learning & Sharing
WordPress
• Take-away Message • Call-to-Action • Individual Reflection
Google Drive
• Create, share and collaborative on Google Docs, Google Forms
Presenters: Clement Coulston & Jamie Behymer
Question
Who has experienced the “awkward moment of silence” during a
conference call?
Presenters: Clement Coulston & Jamie Behymer
Conference Call / Webinar • Review agenda prior to call
• Compile ideas/proposals for the call.
• When contributing, announce your name prior to sharing
• Understand the “Action Work” Moving Forward
• Acknowledge timelines/due dates
Presenters: Clement Coulston & Jamie Behymer
Face-to-Face Interactions • “Whole Body Listening” – Body Language
• Prepare talking points & questions • Refrain from interrupting • Pause for air
Presenters: Clement Coulston & Jamie Behymer
FAVORITE SITES/RESOURCES
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When is Good
hMp://whenisgood.net/
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Free Screen Sharing http://www.freescreensharing.com/about.asp
Presenters: Clement Coulston & Jamie Behymer
Group Me https://groupme.com/
Presenters: Clement Coulston & Jamie Behymer
Google+ Hangouts http://www.google.com/+/learnmore/hangouts/
Presenters: Clement Coulston & Jamie Behymer
Sub-Committee Break Out Time What social norms are needed (expectations for behavior & interaction) for all to feel safe, valued and able to contribute?
What resources would help us with communication and collaboration?
I feel best prepared when….
Presenters: Clement Coulston & Jamie Behymer
Preferred Way of Being Contacted • Rate each category 1-5 (with 5 being favorite way to be
contacted).
Clem 5 3 4 3 1
Presenters: Clement Coulston & Jamie Behymer
Founders of Change - Who are people who have led and created change?
Eunice Kennedy Shriver Juliette Lowe
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Founders of Change - Who are people who have led and created change?
Bill Nye Frank Shankwitz
Presenters: Clement Coulston & Jamie Behymer
Question
Who are people who have led and created change?
Presenters: Clement Coulston & Jamie Behymer
Quotes • Pairs of 3-4 people to discuss a quote • Discuss:
• What was the author trying to get across?
• In your words, what does this quote suggest/imply?
Presenters: Clement Coulston & Jamie Behymer
Questions – Respond “I AM!” If True • Who in THIS room is an agent of change? • Who in THIS room is an advocate for people of ALL abilities?
• Who in THIS room is determined to continue our work for inclusion, acceptance and respect?
Presenters: Clement Coulston & Jamie Behymer
Shared Leadership • We are ALL leaders!
Presenters: Clement Coulston & Jamie Behymer
Quote Development • Develop a “quote” that expresses one of your ideas, thoughts, values, feelings or attitudes
• Can be about Special Olympics, friends, family, love, courage
• Write on paper provided, and sign your full name & tape your picture next to it.
Presenters: Clement Coulston & Jamie Behymer