1. How to communicatebetter at workHussain Fakhruddin, Jul 2011V1.1 updated May 2012"Communication is a skill that you learn. Its like riding a bicycle or typing. If youare willing to work at it, it can rapidly improve the quality of every part of yourlife."-Brian Tracy

2. What is communication? The successful conveying or sharing ofideas and feelings 3. Why Communication?Effective CommunicationBuildRelations 4. Effective Communication Communication should always be effective. Elseit leads to mis-communication Silence is Golden.Effective communication is Platinum. Solves all worldly problems. Helps you at a personal and professional level. Makes you superior to other animals! 5. Channels Written Verbal Gesture 6. Skills Reading Writing Speaking Gesturing Listening 7. Reading Skills Read Emails properly Read chat messages carefully Ask if you find something wrong Theother party may always make mistakes Do not assume, rather clear a doubt. Do not ask too many questions 8. Speaking Skills Write as if you know other partys nextquestion. - Write the answer for their nextquestion too before they ask Make the listener feel heard andunderstood, which can help build astronger, deeper connection between you. Create an environment where everyonefeels safe to express ideas, opinions, andfeelings, or plan and problem solve increative ways. 9. Writing Skills Write with proper grammar especially withclients. Do not write extra , unnecessary,irrelevant things which other party may notbe interested in Take examples best way to explain Explain with diagrams,pointers It helps. Practice writing. Something written canalways be shown in future and avoidconflicts. 10. Gesture Practice observing people. Observation isalso a communication / learning. Be Polite Avoid judgments, especially sentimentaljudgments. Be aware of individual differences. Use body language to convey positivefeelings Diffuse negative emotions and avoid satire/ provocative answers. 11. Listening Focus fully on the speaker - Show yourinterest Avoid frequent interrupting Acknowledge - Make the speaker feelheard and understood Listen First, then reply. Do not replywithout listening completely. 12. Stress in Communication Take a moment to calm down. Think for10 seconds before replying. Bring your senses to the rescue Look for humor in the situation. Be willing to compromise and adjust Agree to disagree. Accept your mistakes. Resolve conflicts and not stress onwinning an argument. Sometimes onemust lose to win.