developing constructive team relationships

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Building Constructive Team Relationships

Garden State Employment and Training Association

September 14-15, 2011Dynamic Works Institute www.dynamicinstitute.com

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Objectives

Define team Team characteristics Team skills

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Team Building Icebreaker

1. Divide into groups of 4 or 52. Find ten things you have in common with

each other (no body parts or clothing)3. Assign note taker4. Share your list with another group and find

out how much you have in common with them

Changing economy Changing customer needs

Career Center services must continue to integrate to meet the needs of today’s customers.

Teams and Integration

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Functional team service approach Shift from program caseload Responsiveness to customers

Shift from silos to integration.

What is Integration?

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Programs Services Compliance Responsiveness Jobs Jobs and Skills Exclusive Inclusive Some staff All staff

Transforming Center Culture

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What is a Team?

Group of individuals working together Together Everyone Achieves More

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Being a Team Player

Characteristics Roles and tasks Skills

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Team Characteristics

Trust Empowerment Accountability Motivation

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Team Characteristics Building Trust

Definitions: “To place confidence in someone.”   “Willingness to be vulnerable”

Trust13 Trust Behaviors

1. Talk Straight 2. Demonstrate

Respect3. Create

Transparency4. Right Wrongs5. Show Loyalty6. Deliver Results7. Get Better

8. Confront Reality9. Clarify Expectations10. Practice

Accountability11. Listen First12. Keep Commitments13. Extend Trust

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Team Characteristics Empowerment

1. Begin new tasks before you are told?2. Look for work to fill any spare time?3. Make yourself available for extra work?4. Keep communication with superiors open?5. Make suggestions?6. Try to correct mistakes or problems?7. Work without supervision?8. Take on extra tasks such as helping with staff?9. Volunteer for committee work?10. Demonstrate a commitment to life-long

learning?

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Team Characteristics Accountability

Understand your role and its importance Questions:

How would your organization be affected if you failed to complete responsibilities?

Who would take up the slack? Who would work with your customers the

way you do?

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Holding Others Accountable

Be willing to confront each other Accept responsibility for mistakes Don’t hold grudges

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Team CharacteristicsMotivation

Factors that influence team motivation: Clear purpose, focus or mission

(better if aligned with personal wants or needs)

Challenge Camaraderie

Comradeship, fellowship and loyalty Understanding each other leads to liking

each other Responsibility (and authority) Growth

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Team CharacteristicsSummary

Trust Empowerment Accountability Motivation

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Skills of Team Members

Listening Questioning Persuading Respecting Helping Sharing Participating

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Team Member SkillsListening

“Silence is never more golden than when you hold it long enough to get all the facts before you speak.”

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ListeningGuidelines for Effective Listening

Look directly at the speaker. Making eye contact indicates your attentiveness.

Concentrate on the words and the way things are being said.

Listen for the speaker’s attitudes, feelings, and main ideas.

Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.

Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.

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Team Member SkillsQuestioning

“You should ignore the situation.”

“Stand up to him and maybe he won't act that way.”

“I know what is wrong; you are depressed. You should see a doctor.”

“What do you think would happen if you just ignored the situation?”

“How do you think he would react if you stood up to him?”

“You sound kind of down. Are you not feeling well? Have you been to a doctor?”

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Team Member SkillsPersuading

“So what I hear you saying is that…” “Could we take your idea one step

further and….?” “That’s a great idea! How about if we

took it one step further and…”

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Team Member SkillsRespecting

A feeling of appreciative, often deferential regard

Do not always have to agree Separate behavior from person

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Team Member SkillsHelping

Make it easier or possible by providing assistance

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Team Member SkillsSharing

Information Thoughts Feelings

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Team Member SkillsParticipating

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Skills of Team Members

Listening Questioning Persuading Respecting Helping Sharing Participating

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Objectives

Define team Team characteristics Team skills

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Ann MerrifieldDynamic Works Institute/Kaiser Group,

Inc.573-864-1839

amerrifield@dynamicinstitute.comwww.dynamicinstitute.com

www.kaisergrp.com