developing constructive team relationships
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Dynamic Works Institute Presentation at 2011 GSETA ConferenceTRANSCRIPT
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Building Constructive Team Relationships
Garden State Employment and Training Association
September 14-15, 2011Dynamic Works Institute www.dynamicinstitute.com
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Objectives
Define team Team characteristics Team skills
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Team Building Icebreaker
1. Divide into groups of 4 or 52. Find ten things you have in common with
each other (no body parts or clothing)3. Assign note taker4. Share your list with another group and find
out how much you have in common with them
Changing economy Changing customer needs
Career Center services must continue to integrate to meet the needs of today’s customers.
Teams and Integration
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Functional team service approach Shift from program caseload Responsiveness to customers
Shift from silos to integration.
What is Integration?
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Programs Services Compliance Responsiveness Jobs Jobs and Skills Exclusive Inclusive Some staff All staff
Transforming Center Culture
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What is a Team?
Group of individuals working together Together Everyone Achieves More
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Being a Team Player
Characteristics Roles and tasks Skills
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Team Characteristics
Trust Empowerment Accountability Motivation
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Team Characteristics Building Trust
Definitions: “To place confidence in someone.” “Willingness to be vulnerable”
Trust13 Trust Behaviors
1. Talk Straight 2. Demonstrate
Respect3. Create
Transparency4. Right Wrongs5. Show Loyalty6. Deliver Results7. Get Better
8. Confront Reality9. Clarify Expectations10. Practice
Accountability11. Listen First12. Keep Commitments13. Extend Trust
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Team Characteristics Empowerment
1. Begin new tasks before you are told?2. Look for work to fill any spare time?3. Make yourself available for extra work?4. Keep communication with superiors open?5. Make suggestions?6. Try to correct mistakes or problems?7. Work without supervision?8. Take on extra tasks such as helping with staff?9. Volunteer for committee work?10. Demonstrate a commitment to life-long
learning?
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Team Characteristics Accountability
Understand your role and its importance Questions:
How would your organization be affected if you failed to complete responsibilities?
Who would take up the slack? Who would work with your customers the
way you do?
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Holding Others Accountable
Be willing to confront each other Accept responsibility for mistakes Don’t hold grudges
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Team CharacteristicsMotivation
Factors that influence team motivation: Clear purpose, focus or mission
(better if aligned with personal wants or needs)
Challenge Camaraderie
Comradeship, fellowship and loyalty Understanding each other leads to liking
each other Responsibility (and authority) Growth
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Team CharacteristicsSummary
Trust Empowerment Accountability Motivation
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Skills of Team Members
Listening Questioning Persuading Respecting Helping Sharing Participating
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Team Member SkillsListening
“Silence is never more golden than when you hold it long enough to get all the facts before you speak.”
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ListeningGuidelines for Effective Listening
Look directly at the speaker. Making eye contact indicates your attentiveness.
Concentrate on the words and the way things are being said.
Listen for the speaker’s attitudes, feelings, and main ideas.
Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.
Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.
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Team Member SkillsQuestioning
“You should ignore the situation.”
“Stand up to him and maybe he won't act that way.”
“I know what is wrong; you are depressed. You should see a doctor.”
“What do you think would happen if you just ignored the situation?”
“How do you think he would react if you stood up to him?”
“You sound kind of down. Are you not feeling well? Have you been to a doctor?”
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Team Member SkillsPersuading
“So what I hear you saying is that…” “Could we take your idea one step
further and….?” “That’s a great idea! How about if we
took it one step further and…”
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Team Member SkillsRespecting
A feeling of appreciative, often deferential regard
Do not always have to agree Separate behavior from person
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Team Member SkillsHelping
Make it easier or possible by providing assistance
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Team Member SkillsSharing
Information Thoughts Feelings
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Team Member SkillsParticipating
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Skills of Team Members
Listening Questioning Persuading Respecting Helping Sharing Participating
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Objectives
Define team Team characteristics Team skills
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Ann MerrifieldDynamic Works Institute/Kaiser Group,
Inc.573-864-1839
www.kaisergrp.com