crafting ux of user interface messages
Post on 13-Jul-2015
210 Views
Preview:
TRANSCRIPT
End-users can be easily embarrassed or frustrated, first with committing an error, and then facing a cold, blunt error message. Let’s “reward” them with “designed” messages that really contribute – at least to their moods.
1 KNOW YOUR AUDIENCE.
2 WIT, HUMOR, PUN, FLATTERY, SARCASM, METAPHORS – ALL THE SMARTS!
3 RUN IT BY USERS. ITERATE, TEST, REPEAT.
In case your Internet connecBon is slow and there’s a great amount of file transfer pending, Dropbox asks you to grab a Snickers!
DROPBOX
Etsy calmly asks you a rhetoric, if you start a conversaBon and have only your Email address. The “again” part is a killer!
ETSY
Craigslist shouts about Craig’s inability to match your typing speed, when you over-‐enthusiasBcally enter items.
CRAIGSLIST
Even the Captcha is relevant to the pladorm – either a celebrity or movie name. Wonderful connect.
IMDB
On changing password, Twi9er shouts “Woo hoo” and reminds you of the number of applicaBons that “spy” on you with your approval of course. (Spy is the word I would have designed here actually!)
top related