corrigendum to rfp for empanelment of vendors …...each course will have inbuilt quiz and tests to...
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Sl.
No.Clause no
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noClause Query Bank Response
1
4 Interested bidders who wish to participate
should visit website
https://ubi.abcprocure.com which is the ONLY
website for bidding their offer.
Registration on the bidding portal is not allowed
with DSC bearing certificates where O="personal".
Request to allow registration with personal DSCs. Please be guided by RFP
2
Clause 3
9
All offers of the bidders shall be unconditional
and once accepted whether with or without
modifications by the Bank shall be binding
between the Bank and such Bidder.
Bidder requests to relax this term to enable the
Bidder to propose/suggest alternate terms on the
material terms and conditions of the RFP. Also,
the Bidder submits that the contract will be
signed based on mutually agreed terms between
the parties.
Please be guided by RFP
3
4
9
4.1i It is mentioned about LMS implementation, please
clarify if this RFP is only for content development
requirements or also for implementing LMS
The scope of this RFP is limited for
content development requirements for
existing LMS.
4
4.2: viii
10
The courses developed should be given in audio
format also which should be compatible in
mobile namely, Mp3, Mp4 & WAV formats.
Does this mean we need to provide the entire
course in a video format as a video file (.mp4 and
.WAV) and also audio format as a audio file
(.mp3)?
Please be guided by RFP
5
4.2 (viii)
10
Content management and mangement services The courses developed should be given in audio
format also which should be compatible in mobile
namely, Mp3, Mp4 & WAV formats - Do the bank
needs audio version of the courses seperately ?All
the courses has human voice/audio integrated.
Yes
Corrigendum to RFP for
Empanelment of vendors for Content Development and Management services for e-Learning Management System (LMS)
Last date of bid submission is extended upto 11.07.2019.
Page 1 of 28
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6
4.2 (V)
10
Content management and mangement services Bank proposes to develop and manage
approximately 500 course modules for Learning
Management System (LMS) on Desktop /PC /
Mobiles/Tablets / Mobile APP etc. on the topics as
decided by the Bank - Is bank looking forward to
develop responsive courses or mobile ready
courses? Cost implication is much higher if it is
responsive course. We suggest opt for mobile
ready courses which can be accessed through any
devices.
Please be guided by RFP
7NA
NANA For 500 courses what is the expected duration of
each course? Please be guided by RFP
8
4.2 (vi)
10
Content management and mangement services The courses shall also be made available on a
CD/DVD version as a standalone course also. This
standalone courses should play on latest HTML
version. Performance of the Mobile APP should not
be affected when courses are developed by the
vendors - The cost of making course available on
CD/DVD should be part of project or can be
provided seperately. We assume the volume of
the standalone course will be on higherr side.
Please be guided by RFP
Page 2 of 28
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9
Clause 4.2.xi
10
The Bank will have all Intellectual Property
Rights on the courses developed and delivered
by the vendor to the bank.
Bidder submits that there will be no transfer of
intellectual property rights under the contract
and consider the following language:
No transfer of ownership of any intellectual
property will occur under this Agreement.
Customer grants HP a non-exclusive, worldwide,
royalty-free right and license to any intellectual
property that is necessary for HP and its designees
to perform the ordered services. If deliverables
are created by HP specifically for Customer and
identified as such in Supporting Material, HP
hereby grants Customer a worldwide, non-
exclusive, fully paid, royalty-free license to
reproduce and use copies of the deliverables
internally.
Please be guided by RFP
10
scope of
work (Point
4.1 iv)10
LMS is an ongoing project. Through this RFP
bank proposes to empanel five vendors and
work will be allotted in equal ratio for the
content development requirement for the
period of three years.
500 courses will be divided among 5 vendors or is
there a possibility for 1 vendor to get all 500
courses.please be guided by RFP
11
scope of
work (Point
4.2 vii)
10
The course developed i.e. e-Lessons, e-
capsules, m-nuggets, Mobile App based version
should have cross platform compatibility (i.e.
Android, Windows, iOS etc.) and also
compatible with major browsers (i.e. Internet
Explorer, Mozilla Firefox, Google Chrome, etc.)
i.e. it should be accessible on open UI
What is the ratio of e-Lessons, e-capsules, m-
nuggets among the 500 courses?
please be guided by RFP
Page 3 of 28
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noClause Query Bank Response
12
scope of
work (Point
4.2 ix)
10
The content developed shall be of premium
features:
For Desktop / PC / Mobile APP / Tablets
/Mobiles and other mobile devices:
“Premium Modules” showing minimal text, rich
illustrations and animations, embedded video,
and background narration. These are only the
illustrations.
We would also like to know more about the
complexity of the content. I.e will it be set at
Level 1, Level 2 or Level 3?
please be guided by RFP
13
4.2.ix
10
The content developed shall be of premium
features:
For Desktop / PC / Mobile APP / Tablets
/Mobiles and other mobile devices:
“Premium Modules” showing minimal text,
rich illustrations and animations, embedded
video, and background narration. These are
only the illustrations.
Does this mean all the courses are to be premium?
Or is it a combination of different levels of
eLearning? It will be helpful if we get an
understanding of the number of hours and level of
content that needs to be developed. please be guided by RFP
14
4.2.vi
10
The course developed should be SCORM
(Preferably SCORM 1.2 and SCORM 2004
version) and AICC (Aviation Industry Computer-
Based Training Committee) compliant. The
courses shall also be made available on a
CD/DVD version as a standalone course also.
This standalone courses should play on latest
HTML version. Performance of the Mobile APP
should not be affected when courses are
developed by the vendors
Do we provide an encrypted Master CD which will
be replicated?
Please be guided by RFP
Page 4 of 28
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15
4.2 (vi)
10
The course developed should be SCORM
(Preferably SCORM 1.2 and SCORM 2004
version) and AICC (Aviation Industry Computer-
Based Training Committee) compliant. The
courses shall also be made available on a
CD/DVD version as a standalone course also.
This standalone courses should play on latest
HTML version. Performance of the Mobile APP
should not be affected when courses are
developed by the vendors
Do we need to create 2 versions - 1 for LMS & 2
for CD
Please be guided by RFP
164
104.2 Viii Is bank going to provide Audio scrips or vendor
need to provide. Kindly clarify
Vendor needs to provide and please refer
page no.12 point no.xxviii.
17
4.1(iv)
10
LMS is an ongoing project. Through this RFP
bank proposes to empanel five vendors and
work will be allotted in equal ratio for the
content development requirement for the
period of three years.
We request the Bank to consider alloting the
whole Project to l1. Dividing the work amongst 5
vendors means only 100 modules per vendor which
increases the overall budget per module.Please be guided by RFP
18
4.2 (vi)
10
The course developed should be SCORM
(Preferably SCORM 1.2 and SCORM 2004
version) and AICC (Aviation Industry Computer-
Based Training Committee) compliant. The
courses shall also be made available on a
CD/DVD version as a standalone course also.
This standalone courses should play on latest
HTML version. Performance of the Mobile APP
should not be affected when courses are
developed by the vendors
Which is the Mobile App
Please be guided by RFP
Page 5 of 28
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noClause Query Bank Response
19
4.2(ix)
10
“Premium Modules” showing minimal text, rich
illustrations and animations, embedded video,
and background narration. These are only the
illustrations
Should the content have video and animation or it
would be completely animated video Please be guided by RFP
20
4.2: xii
11
All the development shall be carried out at the
vendor's premises or at the Bank's premises or
a combination thereof as desired by the Bank.
Please explain in detail what development needs
to be carried out at Bank's premises? This is
important point as this will affect commercials Please be guided by RFP
21
Clause 4.2,
point no. xii
11 "All the development shall be carried out at
the vendor's premises or at
the Bank's premises…"
Please explain how is development at Bank
premises envisaged in the current scope of the
project.Please be guided by RFP
22
Clause 4.2,
point no. xvi.
11 "They should be
ready to travel to Staff College Bangalore and
to DIT Mumbai for clarifications of doubts. "No
extra charges shall be paid for such travel by
the Bank."
Travelling to Bank premises will incur cost to the
Bidder and it has to be factored while the Bidder
is preparing the price bid. We need more
information on the travel requirements to set
forth a travel budget. Therefore we request the
Bank to change the clause and
i) mention the total number of physical visits
required in a year
OR
ii) conduct only online meetings
OR
iii) allow Bidder to invoice travel expenditure on
actuals for each meeting (physical)
Please be guided by RFP
Page 6 of 28
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23
scope of
work (Point
4.2 xvi)
11
The vendor should have a team of Instructional
Designers who would closely interact/meet
with the SME of the Bank at different stages of
the development after seeking prior approval
from the SME. They should be ready to travel
to Staff College Bangalore and to DIT Mumbai
for clarifications of doubts. No extra charges
shall be paid for such travel by the Bank
How often and for which courses will the IDs have
to travel to Mumbai? How many interactions do
you foresee for this.
Please be guided by RFP
24
4.2: xiv
11
Each course will have inbuilt quiz and tests to
check the understanding of the subject at
proper intervals. These should be in multiple
formats such as multiple choice, drag and
drop, fill in the blanks, match the answers, hot
spots etc. Each course will have a minimum of
50 such questions with answer to be submitted
in specified excel format which shall be
uploaded in the LMS for taking the TEST.
Does each course have 50 inbuilt questions? Or 50
questions will be uploaded on LMS for test? As per
our understanding developing in built question is
part of content development and uploading
question bank available in excel is part of LMS
management. Please be guided by RFP
25
4.2: xxii
11
The vendor shall provide samples of voice over
to the bank for approval. The bank shall
approve one Male and one Female voice over
(Indian English) that shall be used in the
development of courses. In case, Bank is not
satisfied over the sample voice provided by the
vendor, the vendor shall provide additional
samples for approval and selection by the
bank.
Won't the Hindi version of the courses have audio?
Please be guided by RFP
Page 7 of 28
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26
4.2.xix
11
The course content shall be developed in
English, Hindi language
Does this mean the Voiceover will be in Hindi or is
it onscreen text in Hindi + voiceover in English? Please be guided by RFP
27
point no. 4.2
(xiii)
11
the vendor should make use of efficient multi
media elements (animation, videos, etc.) such
that it uses very low bandwidth when the
content is accessed using WAN and low
bandwidth internet connection
This will also mean that certain kinds of
interactivities and animations (such as multiple
videos in a single course) need to be underplayed
a bit. Can you also tell us the ideal size of the
course that you are looking at?
Please be guided by RFP
28
point no. 4.2
(xiv)
11
each course will have a minimum of 50 such
questions with answer to be submitted in
specified excel format which shall be uploaded
in the LMS for taking the test.
will the uploading be done by Union bank LMS
team or by the vendor?
Uploading will be done by the Bank.
29Clause 50 38 "Upload to portal" Who will upload the courses on LMS/portal- Bank
or Bidder? Uploading will be done by the Bank.
30
4
11
4.2Xii It is mentioned that development shall be carried
out either Vendor premise or Bank's premise.
Please clarity where the development will happen
since it will impact commercials Please be guided by RFP
314
114.2xviii Which tool Bank prefer for development
Please be guided by RFP
32
4
11
4.2xix It is mentioned tht course needs to be developed
in Hindi and English. Two separate SCORM packets
are required for each language or you need one
SCORM with an option to select language. Auddio
is also required in both the languages
Please be guided by RFP
Page 8 of 28
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33
4.2(xiv)
11
Each course will have inbuilt quiz and tests to
check the understanding of the subject at
proper intervals. These should be in multiple
formats such as multiple choice, drag and
drop, fill in the blanks, match the answers, hot
spots etc. Each course will have a minimum of
50 such questions with answer to be submitted
in specified excel format which shall be
uploaded in the LMS for taking the TEST.
All answers in various formats will have multiple
choice options which will be captured in excel
sheet.
Please explain drag & Drop
Please be guided by RFP
344.2(xix)
11The course content shall be developed in
English, Hindi language
Will it be a separate video for each Language or it
will be a voice dubbing Please be guided by RFP
35
4.2: xxiii
12
The vendor shall develop the GUI (Graphical
User Interface) Interface for the course shell
and submit the same to the bank for approval.
Will all course use the same GUI?
Please be guided by RFP
36
5. iii
12
The bidder must warrant financial
solvency, i.e. able to meet all the debts as and
when they fall due
Do we need to submit solvency certificate?
Please be guided by RFP
Page 9 of 28
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37
5 (iii)
12
Eligibility Creteria The bidder should have an average turnover of
Rs.5.00 crore for the last three financial years
(operations in India). The bidder must warrant
financial solvency, i.e. able to meet all the debts
as and when they fall due. The last three financial
years‟ audited Balance Sheets should be
submitted. In case the bidder is in existence for
two years only, then financials for two year only
will be considered - We have turnover which is
less than 5 crore, but, our parent organization (
US entity) which is into same industry fulfills the
criteria of turnover and it supports our Indian arm
financially. The board of directors for both the
organization are same. We can get letter
approved from our company CEO. Also, it is been
stated that the bidder must warrant financial
solvency - Financial solvency should be received
from Bank ? because bank does not provide
solvency certificate. We can get letter signed on
our letter head from our CEO.
Please be guided by RFP
38
67
50
Annexure D - Eligibility Criteria: 3. The bidder
should have an average turnover of Rs.5.00
crore for the last three financial years
(operations in
India):
We request you for relaxation to existing vendors
under this clause / allow us to participate as an
consortium, where our other firm satisfies the
turnover clause.Please be guided by RFP
Page 10 of 28
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39
5 (iv)
12
Eligibility Creteria The bidder should have been in operating profit in
succession for the past 3 financial years. The
relevant documents are to be submitted as part of
the proposal. In case the bidder is in existence for
two years only, then financials for two year only
will be considered - We are not in operating
profits for the year 2015-16, 2016-17. We are in
profits for the year 2017-18. But our parent
organisation is financially stable and are in good
operating profits which supports our Indian arm
for any financial related activities. We can submit
documents of our parent organisation. let us know
if this is possible.
Please be guided by RFP
40
5.i
12
The bidder should be a government
organization/ Public sector unit/Partnership
firm / Limited Liability Partnership Company/
Private Limited Company having its Registered
Office in India since last two years from the
date of issuance of RFP. Relevant documents of
registration should be submitted as part of the
proposal.
We are a 24 years old sole proprietorship firm
Headquartered in Gurgaon, also having a
registered office in Mumbai, India. We are working
in the field of Learning & Development since last
24 years and satisfy all other Pre-Qualification
criteria. Are we allowed to bid for the RFP?Please be guided by RFP
41
scope of
work (Point
4.2 xxx) 12
Selected bidder should have resources to
develop and deploy minimum 5 courses
simultaneously.
This is possible, but the review cycles of 5 courses
might be different and therefore the deployment
time required for them might also vary. Please be guided by RFP
Page 11 of 28
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noClause Query Bank Response
42
xxviii
12
Each developed course shall be submitted as
“Beta” version to the Bank SME for approval
and the vendor shall incorporate all the
changes and corrections suggested by the bank
team.
In beta version what type of voice over should be
integrated (computer or human)
please be guided by RFP
43
xxix.
12
Subsequent modifications in the course content
if required at a later date will be carried out
by the vendor. Minimal modifications in the
course will not carry any extra cost to the
Bank. Modification of the modules developed
by earlier vendors also needs to be carried out.
What is mean by modification of the modules
developed by earlier vendors also needs to be
carried out. Are source files available for such
modules, if yes in what formats those files are.Please be guided by RFP
44
4.2.xxix
12
Subsequent modifications in the course content
if required at a later date will be carried out
by the vendor. Minimal modifications in the
course will not carry any extra cost to the
Bank. Modification of the modules developed
by earlier vendors also needs to be carried out
Should we consider 10% of modification on the e-
learning content will be without additional cost?
Please be guided by RFP
45
ii
12
The bidder organization should have been
engaged in content development for the last
two years from the date of issuance of RFP.
Related documents such as Purchase Order
copies, reference letters should be submitted
as part of the proposal.
Is there any format of reference letter?
Please be guided by RFP
Page 12 of 28
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46
Clause 7
14
>> Unsuccessful Bidders' Bid security will be
returned after completion of tender process.
Unsuccessful Bidders should submit the Letter
for Refund of EMD/Bid Security for returning of
the bid security amount as per Annexure P.
>> Bid security of successful bidder will be
released after signing of contract and
acceptance of subscription services by Bank
and submission of performance bank guarantee
equivalent to 10% of order value within 30 days
from the receipt of purchase order.
>> Bid Security will be forfeited in the
following cases:
period of bid validity; or
any form which turns out to be false /
incorrect at any time prior to signing of
Contract.
Project within the stipulated time schedule or
if the order is cancelled in terms of Order
cancellation clauses as mentioned elsewhere in
this document.
Bidder submits EMD shall not be forfeited for
inability of the parties to reach a mutual
agreement on the applicable terms and
conditions..
Bidder submits that EMD should be returned on
submission of PBG and if not downselected to be
returned 30 days after such decision (of
downselection).
The Bidders requests clarity that delays owing to
ongoing negotiations on the finalization of terms
and conditions of the Contract shall not be
accounted towards this 30 day period.
Please be guided by RFP
47
iv
14
In case of bidders registered with NSIC, they
are eligible for waiver of EMD.However, they
need to provide valid NSIC Certificate clearly
mentioning that they are registered with NSIC
under single point registration scheme.
msme.gov.in/public- procurement-policy Udyog
Aadhaar Memorandum too covered..Pl advice
As per Governement guidelines Bidders
are eligible for waiver of EMD
Page 13 of 28
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noClause Query Bank Response
48
14.vi
18
Signed & Sealed copy of all the pages in RFP
along with corrigendum if any is to be
submitted along with the technical bid.
As it is online submission, still we have to take
print of rfp , signed every page then scan and
upload to portal? Or we can submit undertaking
stating that all rfp and corrigendum( with no. and
date )are read and acceptable.
Please be guided by RFP
49
Clause 21.iv
22
The successful bidder must strictly adhere to
the delivery dates or lead times identified in
their proposal. Failure to meet these delivery
dates, unless it is due to reasons entirely
attributable to the Bank, may constitute a
material breach of the successful bidder‟s
performance. In the event that the Bank is
forced to cancel an awarded contract (relative
to this tender document) due to the successful
bidder‟s inability to meet the established
delivery dates or any other reasons attributing
to the successful bidder.
Bidder requests deletion.
Please be guided by RFP
50
Clause 21.iii
22
The terms and conditions as specified in the
RFP and addendums (if any) thereafter are
final and binding on the bidders. In the event
the bidder is not willing to accept the terms
and conditions of the Bank, the bidder may be
disqualified. Any additional or different terms
and conditions proposed by the bidder would
be rejected unless expressly agreed to in
writing to the Bank and accepted by the Bank
in writing.
Bidder requests to relax this term to enable the
Bidder to propose/suggest alternate terms on the
material terms and conditions of the RFP. Also,
the Bidder submits that the contract will be
signed based on mutually agreed terms between
the parties. Please be guided by RFP
Page 14 of 28
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noClause Query Bank Response
51
NA NA NA On portal, do we need to upload copy of
commercial bid or only need to enter numbers
only.Please be guided by RFP
52
Clause 21.v
23
If any services, functions or responsibilities not
specifically described in this RFP are an
inherent, necessary or customary part of the
deliverables or services and are required for
proper performance or provision of the
deliverables or services in accordance with this
RFP, they shall be deemed to be included
within the scope of the deliverables or
services, as if such services, functions or
responsibilities were specifically required and
described in this RFP and shall be provided by
the bidder at no additional cost to the Bank.
Bidder requests that any services to be provided
by the bidder to be specifically set out in the
contract/statement of work. No ancillary services
to be provided by the bidder, unless set out
specifically in writing.
Please be guided by RFP
53
28 (2.2)
29
Presentation/walkthrough demo When you suggested a demo, would you like us to
develop a pilot exclusively for you with Union
Bank content or should we just display our process
and previous work?
Please be guided by RFP
54
28
29
Technical Evaluation Process It is mentioned that the project will be with 5
vendors, what is the volume of development each
vendor can expect Please be guided by RFP
Page 15 of 28
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noClause Query Bank Response
55
32
30
The terms of payment will be as follows:
value will be paid after go live of courses.
one month of the live run of the courses
deployed and after submission of performance
Bank Guarantee equivalent amount to 10% of
purchase order value.
Since the volume of work is quite large - we would
request to make the payment terms either
batchwise or post implementation of individual
courses.
Please be guided by RFP
56
Clause 33
31
The Bank however reserves its right to cancel
the order/process at any point by giving 15
days notice.
Bidder submits that the bank be able to terminate
the contract by giving 30 days' notice and by
paying standard termination charges over and
above the amounts due and payable for the
services performed by the bidder as on the date
of termination.
Please be guided by RFP
Page 16 of 28
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57
Clause 35
31
The commercial offer shall be on a fixed price
basis for 3 years. No price variation should be
asked for relating to increases/decrease in
customs duty, excise tax, other taxes and
foreign currency price variation etc during
offer validity period.
Similarly, there should not be any price
variation relating to increase in customs duty,
excise tax, other taxes and foreign currency
price variation etc., during contract period.
However, during contract period, if there is
any reduction in government levies / taxes,
the same shall be passed on to the Bank.
During contract period, the increase or
decrease in GST and any new tax levied by
Government for the services subscribed by the
Bank under this tender will be to the Bank‟s
account.
Bidder submits that if a variation in government
taxes/duties result in a variation in the price
quoted by the bidder, the same shall be discussed
and agreed upon mutually.
Please be guided by RFP
58
Clause 36
31
Union Bank at any time terminates the
Contract by giving written notice to bidder, if
bidder becomes bankrupt or otherwise
insolvent. In this event, termination will be
without compensation to bidder, provided that
such termination will not prejudice or affect
any right of action or remedy, which has
occurred or will accrue thereafter to Union
Bank.
Bidder submits that in the event of any
termination of the contract, bank shall pay to the
bidder all amounts due and payable for the
services provided as on the date of termination,
along with such other costs as may be agreed
between the parties.Please be guided by RFP
Page 17 of 28
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59
Clause 43
35
General uncapped indemnity Bidder requests deletion of the existing clause and
including the following language:
"The Indemnifying Party ("Bidder") shall defend
(settle and/or pay damages awarded by the court)
the Indemnified Party against any third party
claims arising from the following:
a. Claims for loss or damage to third party
tangible property;
b. claim by any person in respect of bodily injury
or death;
c. claims by any third party in respect of any IP
infringement;
brought against or recovered from Indemnified
Party by reasons of any act or omission of the
Indemnifying Party , his agents or employees in
the performance of the contractual obligation.
The indemnification by Indemnifying Party shall
be subject to Indemnified Party i) notifying the
Indemnifying Party promptly in writing of the
claim in respect of which the indemnity applies in
order to allow the Indemnifying Party the
opportunity to investigate and defend the matter;
ii) Indemnified Party shall take reasonable effort
to mitigate the loss to Bidder; iii) neither party
Please be guided by RFP
Page 18 of 28
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60
Clause 46
37
Any supplies and services, which might not
have been specifically mentioned in this tender
but, are necessary for the installation,
configuration, testing, commissioning,
performance or completeness of the order,
shall be provided / made available as per the
time schedule for smooth and efficient
operation and maintenance of the system
under Indian conditions.
Bidder requests that any services to be provided
by the bidder to be specifically set out in the
contract/statement of work. No ancillary services
to be provided by the bidder, unless set out
specifically in writing.
Please be guided by RFP
61
50
38
Service Levels As Bank's reviews , Audio Recording ,testing, alpha
version is part of developemnt we request Union
Bank to make timeline 4 weeks instead of 3
weeks.
Please be guided by RFP
62
50
38
Content development from the date of
providing the topic
Can you please quantify topic in terms of pages or
module? How many numbers of maximum topics
will be provided by SMEs on one date? Please be guided by RFP
63
Clause 50
38
Service Levels Bidder requests that the penalties by cumulative
of all instances and capped at a maximum of 5%
of monthly service charges. Termination for the
service level failures to be done after providing
the vendor with a reasonable cure period of
15days. Penalties shall be the sole remedy for
any service level failure.
Please be guided by RFP
Page 19 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
64
50
38
Bank expects that the Bidder shall be bound by
the Service Levels described in this document.
The vendor should develop the contents as per
the following schedule and if the same is not
adhered penalty will be applicable.
Will the penalty is there if the delay is not due to
vendor
Please be guided by RFP
65
Clause 51
39
Liquidated Damages Bidder submits that in the event of bidders failure
to perform, the LD to be paid by the bidder shall
be subject to a cap of 5% of the affected
deliverables. Liquidated Damages are to be paid
only at the final milestone date. Liquidated
Damages shall be the sole remedy for delay.
Bidder further submits that Bidder does not
accept any deductions. Any amount payable by
Bidder shall be paid separately.
Please be guided by RFP
66
Clause 52
39
Any type of formation of consortium, sub-
contracting and joint assignments will not be
allowed/ considered. Such proposals and
contracts will be disqualified/ terminated.
Bidder requests that sub-contracting be permitted
with prior consent of the bank.
please be guided by RFP
67
Clause 53
39
Adherence of cyber security policy Bidder submits that bidder shall comply with all
applicable laws as may be required to provide the
services under the contract.Please be guided by RFP
Page 20 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
68
Clause 54
40
Audit Bidder submits that:
Auditors shall NOT be given access to:
1.any information not related to the Services;
2.Bidder locations/premises (or portions thereof)
that are not related to the Services; or
3.Bidder records or documents relating to the
make up of Bidder’s internal overhead
calculations or direct costs, their relationship to
the service charges, any financial cost model,
calculation of service charges or Bidder’s
profitability; or
4. internal Bidder audit reports, or any summaries
thereof.
Bidder requires Independent Monitors to:
1. provide Bidder with at least thirty (10) days
notice of its requirement for an Audit allowed
once in a year, with such notice describing the
issue(s) that will be the subject of the audit;
2. be subject to Bidder site/premises security
obligations and have their access
controlled/monitored by Bidder;
3.pay all Bidder costs associated with the audit at
current time and material rates and submit any
requests for Bidder assistance with an audit as a
change request.
Please be guided by RFP
69
Clause 56
42
Force Majeure Bidder submits that the bank's obligation to make
payments shall not be affected by any force
majeure event.Please be guided by RFP
Page 21 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
70
Clause 57
42
Termination of Contract Bidder requests deletion of step-in rights. Further,
bidder requests that bidder shall not be liable to
pay to bank any charges for termination of the
contract by bank for any reason whatsoever.
Furthermore, bidder submits that the termination
for default/cause will occur only for material
breach after providing 30 days written notice and
cure period to rectify such breach failing which
customer may terminate the contract. Further,
upon such termination the Bidder will be entitled
to receive payments for the products and services
provided till effective date of termination,
including any termination charges as mutually
agreed.
Please be guided by RFP
71 Clause 58 44 Exit Option Bidder requests deletion. Please be guided by RFP
72
38
50
The vendor should develop the contents as per
the following schedule and if the same is not
adhered penalty will be applicable.
Content development from the date of
providing the topic:
Storyboard: 1 week
Beta: 1 week
Final Version: 1 Week
Upload: 1 week
The delivery between storyboard to beta version
is very less even considering the fact that there
will be reviews done by multiple stakeholders are
Union Bank. We would request you to relook at
the course development timeline. Ideally, from
start to finish, even using authoring tools and
considering review times, the course development
process takes between 3 to 4 weeks.
Please be guided by RFP
Page 22 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
73
70
55
The content development and management
software should be web enabled.
As per our understanding only web based content
development is part of this RFP, please clarify on
clause Mangement software should be web
enabled.
The management of course should also
be kept with vendor as web enabled so
that the version of course can be cross
checked by Bank for modification at any
point of time either during course
approval or post approval.
74
70
55
Version control for tracking document
revisions.Capable for collaborative working
with Check-in and Check-out facility
As per our understanding this is the feature of
version control tool not part of content
development, please clarify do we have to supply
version control tool also.
Please be guided by RFP
75
70
55
Contents should be editable by the
administrator /user with appropriate profile
and authorization.
We will share source file of course devloped which
can be editable by autrhorised person. Content
edit previllage provision is part of LMS not content
development.
Please be guided by RFP
76
70
55
Proper indexing and search of documents
should be provided. Based on indexing
parameters define by the Bank.
This is also feature of tool or application not part
of content development. Yes,This is also a feature of tool.
77
70
55
Provides team-based online authoring
environment.
This is feature of authoring tool not part of
content development. Please clarify do we have
to supply authoring tool also.Please be guided by RFP
78
70
55
Provides pre-built templates for quick content
authoring.
This is feature of authoring tool not part of
content development. Please clarify do we have
to supply authoring tool also.Please be guided by RFP
79
70
55
Supports importing of readymade contents
such as, but not limited to, PowerPoint and
Word files, Excel files, image files, audio,
video files, flash files etc. to turn into SCORM
based course
This is feature of LMS.
Please be guided by RFP
Page 23 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
80
70
55
Provides a database driven repository of
templates, learning objects, assets, etc. which
can be reused.
This is feature of LMS.
Please be guided by RFP
8170
55Provides workflow mechanisms to assign
content development tasks and review.
Please explain this in more detailPlease be guided by RFP
8270
55Supports creation of assessments from test
question pools
This is feature of LMS.Please be guided by RFP
83
70
55
Supports publishing of Office tools, Adobe
Acrobat, jpg, bmp, tif, video and audio files.
This is not part of content development
Please be guided by RFP
84
70
55
On start, user should be able to choose
between the Book-marked page or the first
page. When the user logs-in again, a message
box should prompt stating whether he wants to
view the lesson from beginning or from where
he has last left (the Book marking to be done
automatically when a user exits the e-lesson)
This is feature of LMS.
Please be guided by RFP
85
70
55
Lesson status tracking to be
available i.e. in- progress/completed/
percentage of completion. Bookmark
facility/feature also to be made
This is feature of LMS.
Please be guided by RFP
8670
55Capability to provide logs for the entire
contract period.
This is feature of LMS.Please be guided by RFP
8770
55Capability to Manage (Create/Modify/Delete)
Multiple users.
This is feature of LMS.Please be guided by RFP
Page 24 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
88
70. annexure
e.
55
a. The content development and management
software should be web enabled.
B. Learning objects and modules should be
searchable from the LMS.
C. Supports publishing of office tools, adobe
acrobat, jpg, bmp, tiff, video and audio files.
Some of these are technical specifications are
relevant to a LMS for example - supporting of
office tools is a feature that an LMS has, a course
is another compliant module. Can you relook at
the technical specifications and let us know if you
need all of these to be a part of this scope? as we
understand, LMS implementation is not a part of
this RFP scope.
Please be guided by RFP
89
70 Annexure
E55
Contents should be editable by the
administrator / user with appropriate profile
and authorization.
Once the final scorm is created no editing is
possible. however we can share raw files which
bank needs to edit and run the entire post
production on their own
Please be guided by RFP
90
70 Annexure
E 55
Proper indexing and search of documents
should be provided. Based on indexing
parameters define by the Bank.
What is indexing parameter. is it only text search
based on topics and subtopics. Please be guided by RFP
91
70 Annexure
E 55
Supports creation of assessments from test
question pools
Assessment is not part of content development.
do we need to develop separately. Please be guided by RFP
92
70 Annexure
E 55
Learning objects and modules should be
searchable from the LMS
Search is a feature of LMS. However Bank can
share the strings which are searcheable through
their LMS. Please be guided by RFP
93
70 Annexure
E 55
Capability to Manage (Create/Modify/Delete)
Multiple users.
It is feature of LMS not content
Please be guided by RFP
Page 25 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
94
Clause 70,
point no.1,
2, 4, 5, 6, 7,
8,9, 10, 11,
13, 14, 15,
55,
56
These are features of Learning Management
System (LMS). Please clarify if LMS is also included
in the scope of the work besides the eLearning
content/courses. If Yes, please indicate format of
pricing for the LMS.
Please be guided by RFP
95
70
56
Annexure E Point no. 7 it is mentioned to provide team based online
authoring environment. Kindly explain if you want
vendor to propose Authoring tool. If yes, is there
any preference.
Please be guided by RFP
96
70
56
Annexure E Point No. 16 It is mentioned that learning content will include
high quality visuals and interactivity, please
clarify what type of interactivity you are referring
to. As per Industry Standards there are three level
of Interactivity (L1,L2 and L3), can you please
provide defintions of interactivity here
Please be guided by RFP
97
Clause 70,
point no. 28
56 "Capability to provide logs for the entire
contract
period."
Which logs have been referred to in this point-
communication logs or project
management/execution logs?Please be guided by RFP
9871
57,
59
Annexure F & G Two different pricing formats are provided, what
is the difference between them Please be guided by RFP
Page 26 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
99
Clause 71 57 "Unit price per page" Please indicate the expected level of interactivity
of the eLearning courses. The complexity,
development effort, time and hence price differs
among different levels of interactive courses-
Level 1, 2, 3.
Please modify the clause and ask the Bidders to
mention unit price per page FOR EACH Level of
Interactivity- 1, 2, 3. Also, define the levels of
interactivity in the tender so that the
expectations are clear with the Bidders.
Please be guided by RFP
100
71 Annexure
57
The number of users mentioned in the above
table for user licenses are indicative for
arriving at L1 value. The actual number of
users may increase or decrease and bank will
place the purchase order for user license as
per actual requirement from time to time
during the contract period.
No user requirement as we are only creating
content.
Please be guided by RFP
10171 Annexure
5730 per page Kindly clarify how which format are we
considering one page ( word / ppt ) Please be guided by RFP
102
Annexure I
62
Bank Guarantee for EMD Bidder requests that bidder be provided with a
notice prior to invoking the bank guarantee. Please be guided by RFP
Page 27 of 28
Sl.
No.Clause no
Page
noClause Query Bank Response
103
Annexure J
64
Format for Performance Bank Guarantee Bidder requests that bidder be provided with a
notice prior to invoking the bank guarantee. The
PBG to be valid only for the period of the contract
and shall automatically expire upon the expiration
of the contract. Bidder submits that the PBG not
be extended at the discretion of the bank.
Please be guided by RFP
104
Annexure L
(Clause 14)
83
The Receiving Party agree to indemnify and
hold harmless the Disclosures against all costs,
liability, losses and claims incurred by the
Disclosing Party as a result of a breach of this
Agreement.
Bidder requests deletion.
Please be guided by RFP
Page 28 of 28
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