corrigendum to rfp for empanelment of vendors …...each course will have inbuilt quiz and tests to...

Sl.

No.Clause no

Page

noClause Query Bank Response

1

4 Interested bidders who wish to participate

should visit website

https://ubi.abcprocure.com which is the ONLY

website for bidding their offer.

Registration on the bidding portal is not allowed

with DSC bearing certificates where O="personal".

Request to allow registration with personal DSCs. Please be guided by RFP

2

Clause 3

9

All offers of the bidders shall be unconditional

and once accepted whether with or without

modifications by the Bank shall be binding

between the Bank and such Bidder.

Bidder requests to relax this term to enable the

Bidder to propose/suggest alternate terms on the

material terms and conditions of the RFP. Also,

the Bidder submits that the contract will be

signed based on mutually agreed terms between

the parties.

Please be guided by RFP

3

4

9

4.1i It is mentioned about LMS implementation, please

clarify if this RFP is only for content development

requirements or also for implementing LMS

The scope of this RFP is limited for

content development requirements for

existing LMS.

4

4.2: viii

10

The courses developed should be given in audio

format also which should be compatible in

mobile namely, Mp3, Mp4 & WAV formats.

Does this mean we need to provide the entire

course in a video format as a video file (.mp4 and

.WAV) and also audio format as a audio file

(.mp3)?


5

4.2 (viii)

10

Content management and mangement services The courses developed should be given in audio

format also which should be compatible in mobile

namely, Mp3, Mp4 & WAV formats - Do the bank

needs audio version of the courses seperately ?All

the courses has human voice/audio integrated.

Yes

Corrigendum to RFP for

Empanelment of vendors for Content Development and Management services for e-Learning Management System (LMS)

Last date of bid submission is extended upto 11.07.2019.

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6

4.2 (V)

10

Content management and mangement services Bank proposes to develop and manage

approximately 500 course modules for Learning

Management System (LMS) on Desktop /PC /

Mobiles/Tablets / Mobile APP etc. on the topics as

decided by the Bank - Is bank looking forward to

develop responsive courses or mobile ready

courses? Cost implication is much higher if it is

responsive course. We suggest opt for mobile

ready courses which can be accessed through any

devices.


7NA

NANA For 500 courses what is the expected duration of

each course? Please be guided by RFP

8

4.2 (vi)

10

Content management and mangement services The courses shall also be made available on a

CD/DVD version as a standalone course also. This

standalone courses should play on latest HTML

version. Performance of the Mobile APP should not

be affected when courses are developed by the

vendors - The cost of making course available on

CD/DVD should be part of project or can be

provided seperately. We assume the volume of

the standalone course will be on higherr side.


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9

Clause 4.2.xi

10

The Bank will have all Intellectual Property

Rights on the courses developed and delivered

by the vendor to the bank.

Bidder submits that there will be no transfer of

intellectual property rights under the contract

and consider the following language:

No transfer of ownership of any intellectual

property will occur under this Agreement.

Customer grants HP a non-exclusive, worldwide,

royalty-free right and license to any intellectual

property that is necessary for HP and its designees

to perform the ordered services. If deliverables

are created by HP specifically for Customer and

identified as such in Supporting Material, HP

hereby grants Customer a worldwide, non-

exclusive, fully paid, royalty-free license to

reproduce and use copies of the deliverables

internally.


10

scope of

work (Point

4.1 iv)10

LMS is an ongoing project. Through this RFP

bank proposes to empanel five vendors and

work will be allotted in equal ratio for the

content development requirement for the

period of three years.

500 courses will be divided among 5 vendors or is

there a possibility for 1 vendor to get all 500

courses.please be guided by RFP

11

scope of

work (Point

4.2 vii)

10

The course developed i.e. e-Lessons, e-

capsules, m-nuggets, Mobile App based version

should have cross platform compatibility (i.e.

Android, Windows, iOS etc.) and also

compatible with major browsers (i.e. Internet

Explorer, Mozilla Firefox, Google Chrome, etc.)

i.e. it should be accessible on open UI

What is the ratio of e-Lessons, e-capsules, m-

nuggets among the 500 courses?

please be guided by RFP

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12

scope of

work (Point

4.2 ix)

10

The content developed shall be of premium

features:

For Desktop / PC / Mobile APP / Tablets

/Mobiles and other mobile devices:

“Premium Modules” showing minimal text, rich

illustrations and animations, embedded video,

and background narration. These are only the

illustrations.

We would also like to know more about the

complexity of the content. I.e will it be set at

Level 1, Level 2 or Level 3?


13

4.2.ix

10

The content developed shall be of premium

features:

For Desktop / PC / Mobile APP / Tablets

/Mobiles and other mobile devices:

“Premium Modules” showing minimal text,

rich illustrations and animations, embedded

video, and background narration. These are

only the illustrations.

Does this mean all the courses are to be premium?

Or is it a combination of different levels of

eLearning? It will be helpful if we get an

understanding of the number of hours and level of

content that needs to be developed. please be guided by RFP

14

4.2.vi

10

The course developed should be SCORM

(Preferably SCORM 1.2 and SCORM 2004

version) and AICC (Aviation Industry Computer-

Based Training Committee) compliant. The

courses shall also be made available on a

CD/DVD version as a standalone course also.

This standalone courses should play on latest

HTML version. Performance of the Mobile APP

should not be affected when courses are

developed by the vendors

Do we provide an encrypted Master CD which will

be replicated?


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15

4.2 (vi)

10











Do we need to create 2 versions - 1 for LMS & 2

for CD


164

104.2 Viii Is bank going to provide Audio scrips or vendor

need to provide. Kindly clarify

Vendor needs to provide and please refer

page no.12 point no.xxviii.

17

4.1(iv)

10

LMS is an ongoing project. Through this RFP

bank proposes to empanel five vendors and

work will be allotted in equal ratio for the

content development requirement for the

period of three years.

We request the Bank to consider alloting the

whole Project to l1. Dividing the work amongst 5

vendors means only 100 modules per vendor which

increases the overall budget per module.Please be guided by RFP

18

4.2 (vi)

10











Which is the Mobile App


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19

4.2(ix)

10

“Premium Modules” showing minimal text, rich

illustrations and animations, embedded video,

and background narration. These are only the

illustrations

Should the content have video and animation or it

would be completely animated video Please be guided by RFP

20

4.2: xii

11

All the development shall be carried out at the

vendor's premises or at the Bank's premises or

a combination thereof as desired by the Bank.

Please explain in detail what development needs

to be carried out at Bank's premises? This is

important point as this will affect commercials Please be guided by RFP

21

Clause 4.2,

point no. xii

11 "All the development shall be carried out at

the vendor's premises or at

the Bank's premises…"

Please explain how is development at Bank

premises envisaged in the current scope of the

project.Please be guided by RFP

22

Clause 4.2,

point no. xvi.

11 "They should be

ready to travel to Staff College Bangalore and

to DIT Mumbai for clarifications of doubts. "No

extra charges shall be paid for such travel by

the Bank."

Travelling to Bank premises will incur cost to the

Bidder and it has to be factored while the Bidder

is preparing the price bid. We need more

information on the travel requirements to set

forth a travel budget. Therefore we request the

Bank to change the clause and

i) mention the total number of physical visits

required in a year

OR

ii) conduct only online meetings

OR

iii) allow Bidder to invoice travel expenditure on

actuals for each meeting (physical)


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23

scope of

work (Point

4.2 xvi)

11

The vendor should have a team of Instructional

Designers who would closely interact/meet

with the SME of the Bank at different stages of

the development after seeking prior approval

from the SME. They should be ready to travel

to Staff College Bangalore and to DIT Mumbai

for clarifications of doubts. No extra charges

shall be paid for such travel by the Bank

How often and for which courses will the IDs have

to travel to Mumbai? How many interactions do

you foresee for this.


24

4.2: xiv

11

Each course will have inbuilt quiz and tests to

check the understanding of the subject at

proper intervals. These should be in multiple

formats such as multiple choice, drag and

drop, fill in the blanks, match the answers, hot

spots etc. Each course will have a minimum of

50 such questions with answer to be submitted

in specified excel format which shall be

uploaded in the LMS for taking the TEST.

Does each course have 50 inbuilt questions? Or 50

questions will be uploaded on LMS for test? As per

our understanding developing in built question is

part of content development and uploading

question bank available in excel is part of LMS

management. Please be guided by RFP

25

4.2: xxii

11

The vendor shall provide samples of voice over

to the bank for approval. The bank shall

approve one Male and one Female voice over

(Indian English) that shall be used in the

development of courses. In case, Bank is not

satisfied over the sample voice provided by the

vendor, the vendor shall provide additional

samples for approval and selection by the

bank.

Won't the Hindi version of the courses have audio?


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26

4.2.xix

11

The course content shall be developed in

English, Hindi language

Does this mean the Voiceover will be in Hindi or is

it onscreen text in Hindi + voiceover in English? Please be guided by RFP

27

point no. 4.2

(xiii)

11

the vendor should make use of efficient multi

media elements (animation, videos, etc.) such

that it uses very low bandwidth when the

content is accessed using WAN and low

bandwidth internet connection

This will also mean that certain kinds of

interactivities and animations (such as multiple

videos in a single course) need to be underplayed

a bit. Can you also tell us the ideal size of the

course that you are looking at?


28

point no. 4.2

(xiv)

11

each course will have a minimum of 50 such

questions with answer to be submitted in

specified excel format which shall be uploaded

in the LMS for taking the test.

will the uploading be done by Union bank LMS

team or by the vendor?

Uploading will be done by the Bank.

29Clause 50 38 "Upload to portal" Who will upload the courses on LMS/portal- Bank

or Bidder? Uploading will be done by the Bank.

30

4

11

4.2Xii It is mentioned that development shall be carried

out either Vendor premise or Bank's premise.

Please clarity where the development will happen

since it will impact commercials Please be guided by RFP

314

114.2xviii Which tool Bank prefer for development


32

4

11

4.2xix It is mentioned tht course needs to be developed

in Hindi and English. Two separate SCORM packets

are required for each language or you need one

SCORM with an option to select language. Auddio

is also required in both the languages


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33

4.2(xiv)

11

Each course will have inbuilt quiz and tests to

check the understanding of the subject at

proper intervals. These should be in multiple

formats such as multiple choice, drag and

drop, fill in the blanks, match the answers, hot

spots etc. Each course will have a minimum of

50 such questions with answer to be submitted

in specified excel format which shall be

uploaded in the LMS for taking the TEST.

All answers in various formats will have multiple

choice options which will be captured in excel

sheet.

Please explain drag & Drop


344.2(xix)

11The course content shall be developed in

English, Hindi language

Will it be a separate video for each Language or it

will be a voice dubbing Please be guided by RFP

35

4.2: xxiii

12

The vendor shall develop the GUI (Graphical

User Interface) Interface for the course shell

and submit the same to the bank for approval.

Will all course use the same GUI?


36

5. iii

12

The bidder must warrant financial

solvency, i.e. able to meet all the debts as and

when they fall due

Do we need to submit solvency certificate?


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37

5 (iii)

12

Eligibility Creteria The bidder should have an average turnover of

Rs.5.00 crore for the last three financial years

(operations in India). The bidder must warrant

financial solvency, i.e. able to meet all the debts

as and when they fall due. The last three financial

years‟ audited Balance Sheets should be

submitted. In case the bidder is in existence for

two years only, then financials for two year only

will be considered - We have turnover which is

less than 5 crore, but, our parent organization (

US entity) which is into same industry fulfills the

criteria of turnover and it supports our Indian arm

financially. The board of directors for both the

organization are same. We can get letter

approved from our company CEO. Also, it is been

stated that the bidder must warrant financial

solvency - Financial solvency should be received

from Bank ? because bank does not provide

solvency certificate. We can get letter signed on

our letter head from our CEO.


38

67

50

Annexure D - Eligibility Criteria: 3. The bidder

should have an average turnover of Rs.5.00

crore for the last three financial years

(operations in

India):

We request you for relaxation to existing vendors

under this clause / allow us to participate as an

consortium, where our other firm satisfies the

turnover clause.Please be guided by RFP

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39

5 (iv)

12

Eligibility Creteria The bidder should have been in operating profit in

succession for the past 3 financial years. The

relevant documents are to be submitted as part of

the proposal. In case the bidder is in existence for

two years only, then financials for two year only

will be considered - We are not in operating

profits for the year 2015-16, 2016-17. We are in

profits for the year 2017-18. But our parent

organisation is financially stable and are in good

operating profits which supports our Indian arm

for any financial related activities. We can submit

documents of our parent organisation. let us know

if this is possible.


40

5.i

12

The bidder should be a government

organization/ Public sector unit/Partnership

firm / Limited Liability Partnership Company/

Private Limited Company having its Registered

Office in India since last two years from the

date of issuance of RFP. Relevant documents of

registration should be submitted as part of the

proposal.

We are a 24 years old sole proprietorship firm

Headquartered in Gurgaon, also having a

registered office in Mumbai, India. We are working

in the field of Learning & Development since last

24 years and satisfy all other Pre-Qualification

criteria. Are we allowed to bid for the RFP?Please be guided by RFP

41

scope of

work (Point

4.2 xxx) 12

Selected bidder should have resources to

develop and deploy minimum 5 courses

simultaneously.

This is possible, but the review cycles of 5 courses

might be different and therefore the deployment

time required for them might also vary. Please be guided by RFP

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42

xxviii

12

Each developed course shall be submitted as

“Beta” version to the Bank SME for approval

and the vendor shall incorporate all the

changes and corrections suggested by the bank

team.

In beta version what type of voice over should be

integrated (computer or human)


43

xxix.

12

Subsequent modifications in the course content

if required at a later date will be carried out

by the vendor. Minimal modifications in the

course will not carry any extra cost to the

Bank. Modification of the modules developed

by earlier vendors also needs to be carried out.

What is mean by modification of the modules

developed by earlier vendors also needs to be

carried out. Are source files available for such

modules, if yes in what formats those files are.Please be guided by RFP

44

4.2.xxix

12

Subsequent modifications in the course content

if required at a later date will be carried out

by the vendor. Minimal modifications in the

course will not carry any extra cost to the

Bank. Modification of the modules developed

by earlier vendors also needs to be carried out

Should we consider 10% of modification on the e-

learning content will be without additional cost?


45

ii

12

The bidder organization should have been

engaged in content development for the last

two years from the date of issuance of RFP.

Related documents such as Purchase Order

copies, reference letters should be submitted

as part of the proposal.

Is there any format of reference letter?


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46

Clause 7

14

>> Unsuccessful Bidders' Bid security will be

returned after completion of tender process.

Unsuccessful Bidders should submit the Letter

for Refund of EMD/Bid Security for returning of

the bid security amount as per Annexure P.

>> Bid security of successful bidder will be

released after signing of contract and

acceptance of subscription services by Bank

and submission of performance bank guarantee

equivalent to 10% of order value within 30 days

from the receipt of purchase order.

>> Bid Security will be forfeited in the

following cases:

period of bid validity; or

any form which turns out to be false /

incorrect at any time prior to signing of

Contract.

Project within the stipulated time schedule or

if the order is cancelled in terms of Order

cancellation clauses as mentioned elsewhere in

this document.

Bidder submits EMD shall not be forfeited for

inability of the parties to reach a mutual

agreement on the applicable terms and

conditions..

Bidder submits that EMD should be returned on

submission of PBG and if not downselected to be

returned 30 days after such decision (of

downselection).

The Bidders requests clarity that delays owing to

ongoing negotiations on the finalization of terms

and conditions of the Contract shall not be

accounted towards this 30 day period.


47

iv

14

In case of bidders registered with NSIC, they

are eligible for waiver of EMD.However, they

need to provide valid NSIC Certificate clearly

mentioning that they are registered with NSIC

under single point registration scheme.

msme.gov.in/public- procurement-policy Udyog

Aadhaar Memorandum too covered..Pl advice

As per Governement guidelines Bidders

are eligible for waiver of EMD

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48

14.vi

18

Signed & Sealed copy of all the pages in RFP

along with corrigendum if any is to be

submitted along with the technical bid.

As it is online submission, still we have to take

print of rfp , signed every page then scan and

upload to portal? Or we can submit undertaking

stating that all rfp and corrigendum( with no. and

date )are read and acceptable.


49

Clause 21.iv

22

The successful bidder must strictly adhere to

the delivery dates or lead times identified in

their proposal. Failure to meet these delivery

dates, unless it is due to reasons entirely

attributable to the Bank, may constitute a

material breach of the successful bidder‟s

performance. In the event that the Bank is

forced to cancel an awarded contract (relative

to this tender document) due to the successful

bidder‟s inability to meet the established

delivery dates or any other reasons attributing

to the successful bidder.

Bidder requests deletion.


50

Clause 21.iii

22

The terms and conditions as specified in the

RFP and addendums (if any) thereafter are

final and binding on the bidders. In the event

the bidder is not willing to accept the terms

and conditions of the Bank, the bidder may be

disqualified. Any additional or different terms

and conditions proposed by the bidder would

be rejected unless expressly agreed to in

writing to the Bank and accepted by the Bank

in writing.

Bidder requests to relax this term to enable the

Bidder to propose/suggest alternate terms on the

material terms and conditions of the RFP. Also,

the Bidder submits that the contract will be

signed based on mutually agreed terms between

the parties. Please be guided by RFP

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51

NA NA NA On portal, do we need to upload copy of

commercial bid or only need to enter numbers

only.Please be guided by RFP

52

Clause 21.v

23

If any services, functions or responsibilities not

specifically described in this RFP are an

inherent, necessary or customary part of the

deliverables or services and are required for

proper performance or provision of the

deliverables or services in accordance with this

RFP, they shall be deemed to be included

within the scope of the deliverables or

services, as if such services, functions or

responsibilities were specifically required and

described in this RFP and shall be provided by

the bidder at no additional cost to the Bank.

Bidder requests that any services to be provided

by the bidder to be specifically set out in the

contract/statement of work. No ancillary services

to be provided by the bidder, unless set out

specifically in writing.


53

28 (2.2)

29

Presentation/walkthrough demo When you suggested a demo, would you like us to

develop a pilot exclusively for you with Union

Bank content or should we just display our process

and previous work?


54

28

29

Technical Evaluation Process It is mentioned that the project will be with 5

vendors, what is the volume of development each

vendor can expect Please be guided by RFP

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55

32

30

The terms of payment will be as follows:

value will be paid after go live of courses.

one month of the live run of the courses

deployed and after submission of performance

Bank Guarantee equivalent amount to 10% of

purchase order value.

Since the volume of work is quite large - we would

request to make the payment terms either

batchwise or post implementation of individual

courses.


56

Clause 33

31

The Bank however reserves its right to cancel

the order/process at any point by giving 15

days notice.

Bidder submits that the bank be able to terminate

the contract by giving 30 days' notice and by

paying standard termination charges over and

above the amounts due and payable for the

services performed by the bidder as on the date

of termination.


of 28

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57

Clause 35

31

The commercial offer shall be on a fixed price

basis for 3 years. No price variation should be

asked for relating to increases/decrease in

customs duty, excise tax, other taxes and

foreign currency price variation etc during

offer validity period.

Similarly, there should not be any price

variation relating to increase in customs duty,

excise tax, other taxes and foreign currency

price variation etc., during contract period.

However, during contract period, if there is

any reduction in government levies / taxes,

the same shall be passed on to the Bank.

During contract period, the increase or

decrease in GST and any new tax levied by

Government for the services subscribed by the

Bank under this tender will be to the Bank‟s

account.

Bidder submits that if a variation in government

taxes/duties result in a variation in the price

quoted by the bidder, the same shall be discussed

and agreed upon mutually.


58

Clause 36

31

Union Bank at any time terminates the

Contract by giving written notice to bidder, if

bidder becomes bankrupt or otherwise

insolvent. In this event, termination will be

without compensation to bidder, provided that

such termination will not prejudice or affect

any right of action or remedy, which has

occurred or will accrue thereafter to Union

Bank.

Bidder submits that in the event of any

termination of the contract, bank shall pay to the

bidder all amounts due and payable for the

services provided as on the date of termination,

along with such other costs as may be agreed

between the parties.Please be guided by RFP

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Clause 43

35

General uncapped indemnity Bidder requests deletion of the existing clause and

including the following language:

"The Indemnifying Party ("Bidder") shall defend

(settle and/or pay damages awarded by the court)

the Indemnified Party against any third party

claims arising from the following:

a. Claims for loss or damage to third party

tangible property;

b. claim by any person in respect of bodily injury

or death;

c. claims by any third party in respect of any IP

infringement;

brought against or recovered from Indemnified

Party by reasons of any act or omission of the

Indemnifying Party , his agents or employees in

the performance of the contractual obligation.

The indemnification by Indemnifying Party shall

be subject to Indemnified Party i) notifying the

Indemnifying Party promptly in writing of the

claim in respect of which the indemnity applies in

order to allow the Indemnifying Party the

opportunity to investigate and defend the matter;

ii) Indemnified Party shall take reasonable effort

to mitigate the loss to Bidder; iii) neither party


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60

Clause 46

37

Any supplies and services, which might not

have been specifically mentioned in this tender

but, are necessary for the installation,

configuration, testing, commissioning,

performance or completeness of the order,

shall be provided / made available as per the

time schedule for smooth and efficient

operation and maintenance of the system

under Indian conditions.

Bidder requests that any services to be provided

by the bidder to be specifically set out in the

contract/statement of work. No ancillary services

to be provided by the bidder, unless set out

specifically in writing.


61

50

38

Service Levels As Bank's reviews , Audio Recording ,testing, alpha

version is part of developemnt we request Union

Bank to make timeline 4 weeks instead of 3

weeks.


62

50

38

Content development from the date of

providing the topic

Can you please quantify topic in terms of pages or

module? How many numbers of maximum topics

will be provided by SMEs on one date? Please be guided by RFP

63

Clause 50

38

Service Levels Bidder requests that the penalties by cumulative

of all instances and capped at a maximum of 5%

of monthly service charges. Termination for the

service level failures to be done after providing

the vendor with a reasonable cure period of

15days. Penalties shall be the sole remedy for

any service level failure.


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50

38

Bank expects that the Bidder shall be bound by

the Service Levels described in this document.

The vendor should develop the contents as per

the following schedule and if the same is not

adhered penalty will be applicable.

Will the penalty is there if the delay is not due to

vendor


65

Clause 51

39

Liquidated Damages Bidder submits that in the event of bidders failure

to perform, the LD to be paid by the bidder shall

be subject to a cap of 5% of the affected

deliverables. Liquidated Damages are to be paid

only at the final milestone date. Liquidated

Damages shall be the sole remedy for delay.

Bidder further submits that Bidder does not

accept any deductions. Any amount payable by

Bidder shall be paid separately.


66

Clause 52

39

Any type of formation of consortium, sub-

contracting and joint assignments will not be

allowed/ considered. Such proposals and

contracts will be disqualified/ terminated.

Bidder requests that sub-contracting be permitted

with prior consent of the bank.


67

Clause 53

39

Adherence of cyber security policy Bidder submits that bidder shall comply with all

applicable laws as may be required to provide the

services under the contract.Please be guided by RFP

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Clause 54

40

Audit Bidder submits that:

Auditors shall NOT be given access to:

1.any information not related to the Services;

2.Bidder locations/premises (or portions thereof)

that are not related to the Services; or

3.Bidder records or documents relating to the

make up of Bidder’s internal overhead

calculations or direct costs, their relationship to

the service charges, any financial cost model,

calculation of service charges or Bidder’s

profitability; or

4. internal Bidder audit reports, or any summaries

thereof.

Bidder requires Independent Monitors to:

1. provide Bidder with at least thirty (10) days

notice of its requirement for an Audit allowed

once in a year, with such notice describing the

issue(s) that will be the subject of the audit;

2. be subject to Bidder site/premises security

obligations and have their access

controlled/monitored by Bidder;

3.pay all Bidder costs associated with the audit at

current time and material rates and submit any

requests for Bidder assistance with an audit as a

change request.


69

Clause 56

42

Force Majeure Bidder submits that the bank's obligation to make

payments shall not be affected by any force

majeure event.Please be guided by RFP

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70

Clause 57

42

Termination of Contract Bidder requests deletion of step-in rights. Further,

bidder requests that bidder shall not be liable to

pay to bank any charges for termination of the

contract by bank for any reason whatsoever.

Furthermore, bidder submits that the termination

for default/cause will occur only for material

breach after providing 30 days written notice and

cure period to rectify such breach failing which

customer may terminate the contract. Further,

upon such termination the Bidder will be entitled

to receive payments for the products and services

provided till effective date of termination,

including any termination charges as mutually

agreed.


71 Clause 58 44 Exit Option Bidder requests deletion. Please be guided by RFP

72

38

50

The vendor should develop the contents as per

the following schedule and if the same is not

adhered penalty will be applicable.

Content development from the date of

providing the topic:

Storyboard: 1 week

Beta: 1 week

Final Version: 1 Week

Upload: 1 week

The delivery between storyboard to beta version

is very less even considering the fact that there

will be reviews done by multiple stakeholders are

Union Bank. We would request you to relook at

the course development timeline. Ideally, from

start to finish, even using authoring tools and

considering review times, the course development

process takes between 3 to 4 weeks.


of 28

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73

70

55

The content development and management

software should be web enabled.

As per our understanding only web based content

development is part of this RFP, please clarify on

clause Mangement software should be web

enabled.

The management of course should also

be kept with vendor as web enabled so

that the version of course can be cross

checked by Bank for modification at any

point of time either during course

approval or post approval.

74

70

55

Version control for tracking document

revisions.Capable for collaborative working

with Check-in and Check-out facility

As per our understanding this is the feature of

version control tool not part of content

development, please clarify do we have to supply

version control tool also.


75

70

55

Contents should be editable by the

administrator /user with appropriate profile

and authorization.

We will share source file of course devloped which

can be editable by autrhorised person. Content

edit previllage provision is part of LMS not content

development.


76

70

55

Proper indexing and search of documents

should be provided. Based on indexing

parameters define by the Bank.

This is also feature of tool or application not part

of content development. Yes,This is also a feature of tool.

77

70

55

Provides team-based online authoring

environment.

This is feature of authoring tool not part of

content development. Please clarify do we have

to supply authoring tool also.Please be guided by RFP

78

70

55

Provides pre-built templates for quick content

authoring.

This is feature of authoring tool not part of

content development. Please clarify do we have

to supply authoring tool also.Please be guided by RFP

79

70

55

Supports importing of readymade contents

such as, but not limited to, PowerPoint and

Word files, Excel files, image files, audio,

video files, flash files etc. to turn into SCORM

based course

This is feature of LMS.


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80

70

55

Provides a database driven repository of

templates, learning objects, assets, etc. which

can be reused.



8170

55Provides workflow mechanisms to assign

content development tasks and review.

Please explain this in more detailPlease be guided by RFP

8270

55Supports creation of assessments from test

question pools

This is feature of LMS.Please be guided by RFP

83

70

55

Supports publishing of Office tools, Adobe

Acrobat, jpg, bmp, tif, video and audio files.

This is not part of content development


84

70

55

On start, user should be able to choose

between the Book-marked page or the first

page. When the user logs-in again, a message

box should prompt stating whether he wants to

view the lesson from beginning or from where

he has last left (the Book marking to be done

automatically when a user exits the e-lesson)



85

70

55

Lesson status tracking to be

available i.e. in- progress/completed/

percentage of completion. Bookmark

facility/feature also to be made



8670

55Capability to provide logs for the entire

contract period.


8770

55Capability to Manage (Create/Modify/Delete)

Multiple users.


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88

70. annexure

e.

55

a. The content development and management

software should be web enabled.

B. Learning objects and modules should be

searchable from the LMS.

C. Supports publishing of office tools, adobe

acrobat, jpg, bmp, tiff, video and audio files.

Some of these are technical specifications are

relevant to a LMS for example - supporting of

office tools is a feature that an LMS has, a course

is another compliant module. Can you relook at

the technical specifications and let us know if you

need all of these to be a part of this scope? as we

understand, LMS implementation is not a part of

this RFP scope.


89

70 Annexure

E55

Contents should be editable by the

administrator / user with appropriate profile

and authorization.

Once the final scorm is created no editing is

possible. however we can share raw files which

bank needs to edit and run the entire post

production on their own


90

70 Annexure

E 55

Proper indexing and search of documents

should be provided. Based on indexing

parameters define by the Bank.

What is indexing parameter. is it only text search

based on topics and subtopics. Please be guided by RFP

91

70 Annexure

E 55

Supports creation of assessments from test

question pools

Assessment is not part of content development.

do we need to develop separately. Please be guided by RFP

92

70 Annexure

E 55

Learning objects and modules should be

searchable from the LMS

Search is a feature of LMS. However Bank can

share the strings which are searcheable through

their LMS. Please be guided by RFP

93

70 Annexure

E 55

Capability to Manage (Create/Modify/Delete)

Multiple users.

It is feature of LMS not content


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94

Clause 70,

point no.1,

2, 4, 5, 6, 7,

8,9, 10, 11,

13, 14, 15,

55,

56

These are features of Learning Management

System (LMS). Please clarify if LMS is also included

in the scope of the work besides the eLearning

content/courses. If Yes, please indicate format of

pricing for the LMS.


95

70

56

Annexure E Point no. 7 it is mentioned to provide team based online

authoring environment. Kindly explain if you want

vendor to propose Authoring tool. If yes, is there

any preference.


96

70

56

Annexure E Point No. 16 It is mentioned that learning content will include

high quality visuals and interactivity, please

clarify what type of interactivity you are referring

to. As per Industry Standards there are three level

of Interactivity (L1,L2 and L3), can you please

provide defintions of interactivity here


97

Clause 70,

point no. 28

56 "Capability to provide logs for the entire

contract

period."

Which logs have been referred to in this point-

communication logs or project

management/execution logs?Please be guided by RFP

9871

57,

59

Annexure F & G Two different pricing formats are provided, what

is the difference between them Please be guided by RFP

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99

Clause 71 57 "Unit price per page" Please indicate the expected level of interactivity

of the eLearning courses. The complexity,

development effort, time and hence price differs

among different levels of interactive courses-

Level 1, 2, 3.

Please modify the clause and ask the Bidders to

mention unit price per page FOR EACH Level of

Interactivity- 1, 2, 3. Also, define the levels of

interactivity in the tender so that the

expectations are clear with the Bidders.


100

71 Annexure

57

The number of users mentioned in the above

table for user licenses are indicative for

arriving at L1 value. The actual number of

users may increase or decrease and bank will

place the purchase order for user license as

per actual requirement from time to time

during the contract period.

No user requirement as we are only creating

content.


10171 Annexure

5730 per page Kindly clarify how which format are we

considering one page ( word / ppt ) Please be guided by RFP

102

Annexure I

62

Bank Guarantee for EMD Bidder requests that bidder be provided with a

notice prior to invoking the bank guarantee. Please be guided by RFP

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103

Annexure J

64

Format for Performance Bank Guarantee Bidder requests that bidder be provided with a

notice prior to invoking the bank guarantee. The

PBG to be valid only for the period of the contract

and shall automatically expire upon the expiration

of the contract. Bidder submits that the PBG not

be extended at the discretion of the bank.


104

Annexure L

(Clause 14)

83

The Receiving Party agree to indemnify and

hold harmless the Disclosures against all costs,

liability, losses and claims incurred by the

Disclosing Party as a result of a breach of this

Agreement.

Bidder requests deletion.


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corrigendum to rfp for empanelment of vendors …...each course will have inbuilt quiz and tests to...

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