conversation connection commitment

Conversation, Connection, Commitment: !

The Art of Engaging Employees and Boosting Performance!

MARNIE E. GREEN, CSP, IPMA-CP!

2013 Arizona SHRM State Conference!!

2!

For  session  slides  and    other  resources  

 Text  MarnieAZSHRM  to  

number  963-­‐62  

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Insert Mountain Montana photo!Leah Story!

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An engaged employee is enthusiastically and proudly involved in his or her organization and day-to-day job

responsibilities. !

!

What is an Engaged Employee?!

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2012 ADP/IPMA-HR Engagement Study !

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More Engagement!

Good Stuff Happens!

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P.O.W.E.R !Team!!

“Promoting Optimism with

Enthusiasm and Recreation”!

City of Huntington Beach, CA !

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Huntington Beach Employee Lounge!

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Engaging Organizations!

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Feedback is a major driver !of employee!engagement.!

!

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The Latest Engagement Studies!

BlessingWhite, January 2013!

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!

LEAD with Behavior!

ELIMINATE Judgment!

INQUIRE with Purpose!

BE Clear! !

Four Critical Mind-sets for Conversations that Engage!

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Observation vs. Assumption!

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How do you feel?!

What do you need?!

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Maintain a conversation with

a colleague for three minutes,

using only questions.!

!

A Challenge for You!

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Picture to Cue Bob Story!

! !

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How Do I Know if it Worked?!

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Acknowledge!

Reinforce!

Behavior changes!

Re-address!

Assign Consequences !

Behavior doesn’t change!

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Feedforward !

20!

For  session  slides  and    other  resources  

 Text  MarnieAZSHRM  to  

number  963-­‐62  

21!

Tips for Enhancing Your Personal Confidence!

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Build mastery!

Model !successful !

people!

Practice visualization!

Mind your !negative !thoughts!

If not you, then who?!

Toughest !conversation !

today!

22!

Tips for Enhancing Your Personal Confidence!

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Wait through the silence!

Ask for reassurance!

Shift your focus!

You don't have to be PERFECT all

the time!

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You don't have to be PERFECT all

the time!

Insert  re.rement  photo  to  cue  end  of  Bob  story  

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!Join me for a book signing !

at 2:15pm today in the !SHRM Bookstore!

!Order additional copies at!

any of the following booksellers:   

 !

!

Marnie E. Green, CSP, IPMA-CP!www.ManagementEducationGroup.com